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Business Systems Analyst Salary in Minneapolis, MN

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Senior Business Systems Analyst
Ameriprise Financial, Minneapolis
Ameriprise Financial, Inc. seeks a Senior Business Systems Analyst, in Minneapolis, MN, to act as the liaison between the business and IT organizations to provide business critical or complex technical solutions that meet user needs and improve business performance by providing the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team.Key ResponsibilitiesAccountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals. Remote work permitted 2 days per week. Required QualificationsBachelor's degree in Computer Science, Computer Engineering, or a related field plus 5 years of experience or, in the alternative, a master's degree in Computer Science, Computer Engineering, or a related field plus 2 years of experience. Experience must include: business and functional requirements elicitation, translation, documentation, identification of patterns/potential issues, translation of findings into functional and test requirements, business functional areas and management issues, as well as using appropriate modeling methodologies and toolsets including business process modeling and requirements management methodologies, and toolsets including Jira, MS Visio, HP Quality Center, requirements visualization methods and toolsets, artifact versioning tools, and underwriting experience. 2 years of experience working in the Life Insurance and/or Life Insurance Underwriting business domain. To apply, please visit joinameriprise.com (Job Req #R24_0000001014).About Our CompanyWe're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeExempt/Non-ExemptExemptJob Family GroupTechnologyLine of BusinessTECH TechnologyPDN-9bb7337f-6ee2-40e1-aff4-17cc00ebc347
Lead Business Systems Analyst
Ameriprise Financial, Minneapolis
Ameriprise Financial is seeking a leader with strong data and operations background with specific expertise in brokerage client tax reporting to lead a small team responsible for ensuring data and production accuracy for non-qualified client and IRS tax reporting.Key ResponsibilitiesMaintains and improves pre-production data validation processes and documentation related to non-qualified client brokerage tax reporting.Works closely with upstream and downstream business partners to develop and implement collaborative solutions to new or changed business or regulatory requirements impacting or potentially impacting tax reporting processes.Leads a team of 2-5 business analysts through annual tax season validation and production processes as well as continuous improvement of the team's validation tools and processes.Provides assistance and leadership with business partners to solve client and advisor service requests and new or modified reporting needs to support a competitive, first-in-class wealth management offering.Enable data quality reporting, issue identification, remediation, and tracking, ensuring trust and confidence in tax reporting data.Provide analytics as needed to Service Operations leadership and business partners.Work with brokerage and tax reporting vendors to maximize communication, identify and resolve issues impacting tax reporting, and identify opportunities to provide new or improved services to clients and advisors.Collaborate with business partners to stay abreast of new and changed regulation impacting or potentially impacting client tax reporting and lead initiatives to update processes accordingly.Support organizational initiatives as a representative of the Service Operation tax reporting team.Build and support employee engagement through leadership and experience sharing both on-team and in broader organizational engagement activities.Stay abreast of industry tax reporting trends and best practices through vendor user groups, industry peer groups, and regulatory committees.Establish and maintains effective working relationships, both internally and externallyRequired QualificationsBachelor's degree or equivalent5-7 years of relevant experience, ideally in the financial industryFamiliarity with tax reporting related to retail investment and retirement accountsExperience with data management tools and structuresExperience with brokerage and/or tax reporting vendorsUnderstanding of key IRS tax reporting regulations related to retail investment and retirement accountsAnalytics experience, e.g., data visualization, data analytics, data mining, business intelligence, preferred.Ability to resolve practical problems and handle a variety of concrete variables in situations where only limited standardization exists.Strong communication skills regarding both technical and non-technical mattersStrong analytical and documentation skillsAbility to balance multiple projects with attention to detail while meeting deadlinesPreferred QualificationsFamiliarity with LEAN processesExperience leading teams of 3+ individual contributorsSeries 7 ; Series 24 even betterIntermediate experience with PowerPoint, Access and Excel.About Our CompanyWe're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeExempt/Non-ExemptExemptJob Family GroupBusiness Support & OperationsLine of BusinessCLEAR ClearingPDN-9bb5308a-a36d-4313-b87d-79bde771d842
Business Operations Analyst - Intern
Siteimprove, Minneapolis
The Business Operations Analyst – Intern is responsible for supporting strategic projects defined by the Siteimprove Executive Leadership Team (ELT). This individual will partner with departments across the entire organization, including, but not limited to, Business Operations & Strategy, Finance, Legal, Sales, Customer Experience, Marketing, Partner, Product, & Engineering, to execute transformational projects for Siteimprove. To drive successful outcomes, it is critical for this role to collaborate cross-functionally with teams across Siteimprove to support transformation. You will help with critical analysis and documentation to aid the organizational transformation and gain valuable experience in the Software-as-a-Service (SaaS) industry.What you will be doingDevelop tracking mechanisms and processes to collect key data to analyze and optimize business performanceReview processes and make suggestions for optimizationCollaborate cross-functionally with teams in executing transformational projects including Finance, IT, Business Operations, Sales, Customer Success, and LegalKeep up-to-date information, status, and documentation around the execution and implementation of strategic programsActively participate in huddles, team meetings, and other company functions by sharing knowledge and providing feedback that will improve how Siteimprove works with our customersAttend meetings and other company functions necessary to perform dutiesPerform other related duties as assignedWhat we will require of youYou embody our core values: You are people-centric. You are customer-focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion.You are interested in working in a team-first and fast-paced environment.You have experience in data analysis & presentation skills using the MS Office suite (e.g., Excel, PowerPoint, etc.)Desire to enhance your business acumen in SaaS contracting processesStrong listening and communication skillsExcellent verbal and written communication skills working in a professional environmentAbility to work in our Siteimprove corporate officeWhat we will love about youSelf-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasksProven track record of analyzing large data sets to pick out key findings and insightsStrong collaboration and teambuilding skillsExcellent, time management, organizational, and planning skillsAbility to multi-task and adapt to a fast-paced environmentKnowledge of and/or experience with Business-to-Business (B2B) SaaS business modelsSiteimprove is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.PI239279029
Business Application Specialist
Strategic Talent Partners, Minneapolis
Join Our Team at HM Cragg - Elevate Your Career as a Business Analyst!Who We Are:We are 100% employee owned, so when you join HM Cragg, you become an owner of one of the most highly skilled and customer-centric companies in the power industry. Our values guide our day-to-day decision making and reflect our core ideologies: Safety First, Create and Innovate, Serve Others, Strive for Excellence, Do What You Say, and Together We Are Better. As an employee and owner of HM Cragg, you will represent these values. This translates into an experience that's a "WOW" for our customers!We take that same "WOW" commitment and apply it to our own people as well. We offer an exceptional employment experience starting with participation in our employee ownership program and including a comprehensive benefits package. We promote an opportunity for challenge and growth along with progressive tools and technology. If a dynamic and innovative environment supports your interests, we encourage you to take the next step in your career at HM Cragg.Who You Are:You are innovative, analytical, and inquisitive. You view problems as a personal challenge and aren't satisfied until you find the solution. You are able to see the big picture and understand how different pieces interact. You are detailed and thorough in your work, but also able to adapt quickly to shifting priorities. You enjoy helping others and believe that together, we are better.What We'll Accomplish Together:Your role in our mission is to be the subject matter expert on IFS, our ERP/CRM platform. You'll collaborate with other departments to understand their needs. You'll analyze and document business processes. You'll provide support and training to employees and customers to help them make best use of the system. You'll work with IT and outside vendors to test features and updates to make sure they are secure and usable. Ultimately, you'll keep the system running smoothly to enable others to do their jobs effectively.What It Takes To Succeed:Because this role is vital to the operation of our business, direct experience in supporting software applications - especially ERP and CRM platforms - is key. Experience with IFS Cloud is a definite plus, but not required. You also need to be able to analyze data and create reports, so experience with Crystal Reports and Power BI is preferred.What's In It For You:At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Business Analyst or Business Application Specialist, you'll have the opportunity for hybrid work after your training is complete. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, familial status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.If you're ready to put your problem-solving and analytical skills to work, we can't wait to meet you!
Business Systems Analyst
Horizontal Talent, Minneapolis
Responsibilities: • Formulate and define computer systems' scope and objectives through research and analysis of the department's business systems and industry requirements. • Analyze business and user needs, document requirements, and revise existing systems and software as necessary to support the business environment. • Provide intermediate technical or production support and conducts maintenance and installation of software programs, computer systems and/or enhancements. • Plan, coordinate and conduct related software, system and end-user testing. • Troubleshoot moderately complex technical problems and issues. • Respond to requests for information, including developing moderately complex ad-hoc reports and queries in databases and/or management information systems. • Provide analytic support to department management for business planning and decision-making. • Develop and revise procedures, define processes, and provide training for users and staff. • Serve as a liaison and coordinate business application enhancements and/or software update. • Serve as a primary contact for resolving user support issues to ensure efficient operations. • Participate in department and org information systems and related projects. Qualifications: To be considered at the Business Systems Analyst you must meet the following qualifications: • Bachelor's degree in Business, Computer Science, or related field AND four (4) years of analytic experience in an information technology environment OR • Master's degree in Business, Computer Science, or related field AND two (2) years of analytic experience in an information technology environment The following skills and experience are applicable and required: • Deep understanding of cloud-native technologies and DevOps tools, ensuring effective system integration and operation. • Exceptional ability to troubleshoot and resolve complex issues in a high-pressure environment, maintaining system reliability. • Skill at working with cross-functional teams, facilitating clear communication between developers, operations staff, and stakeholders. • Experience in real-time monitoring and optimization of cloud resources to enhance system efficiency and reduce costs. • Vigilant in enforcing security best practices and regulatory compliance within cloud infrastructure. Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $51 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Business Systems Analyst
Horizontal Talent, Minneapolis
• Analyzes business and user needs, documents user flows, and revises existing systems and software as necessary to support testing. • Provides planning, estimation, and management of medium to high complexity projects using established methodologies and project management practices. • Responds to requests for information, including providing sprint reports, weekly statuses, root cause analysis etc. • Provides analytical support to testing team for user flow planning and decision-making. • Formulates and defines test scope and objectives through the various releases. Writes procedures and provides training for testers and less experienced staff. • Ability to empower a self-organized team to work together on product delivery. • Familiar with Automated Acceptance Testing and the ability to shape sprint planning around this model. • Champion Agile principles and demonstrate ability to teach, mentor, facilitate and coach teams to continuously improve while using the Agile/Scrum framework. • Ability to manage the Agile software development lifecycle from project initiation to releasing to production. • Ability to challenge teams to break down stories into reasonable sizes so that work can be delivered in every sprint. • Oversee the day-to-day work of the Testing team by providing leadership direction, facilitation, and coaching to the team and its product owners. • Coordinate development dependencies that may span multiple development teams. • Work with project stakeholders to define release scope, and deliverables in support of business goals. • Act as a primary communication hub between functional departments and the scrum team to foresee risks, formulate plans, and organize activities to ensure sprints are completed on time. • Participate in creating and managing project timelines as per the project schedule so that timelines are met. • Remove impediments for the teams and escalate the need for resolution of impediments to Stakeholders such as product teams, scrum teams, as needed. • Coordinate and oversee performance of resources and set expectations accordingly; and work with resource manager to address performance issues, as appropriate. • Develop and grow business relationships vital to the success of the project. • Coordinate and facilitate sprint planning and task definition, sprint execution, impediment removal and tracking, sprint review, and retrospectives. • Drive development of release and sprint roadmaps. • Assist product owners with backlog creation and grooming of stories (user flow journeys). • Promote Agile and Scrum best practices across the organization. • Report status of teams to executive audience. • Possess general understanding in the areas of application programming, database, and system design. • Proven experience managing large, complex web application development is preferred. • Bachelor's degree in any business/technical discipline or equivalent experience required.Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $66 - $74 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Business Operations Analyst / Jr Project Manager
Voyager Global Mobility, Minneapolis
Company Overview:Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model-a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics-can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.Job Description:We are in search of a meticulous individual to undertake the dual responsibility of Business Operations Analyst and Junior Project Manager. This multifaceted role necessitates a deep dive into operational data analysis, pinpointing areas for enhancement, while also orchestrating project activities to ensure seamless execution. The ideal candidate will be driven by a fervent desire to refine operational efficiencies and excel in project management endeavors.This role will directly report to the Chief Operations Officer.Essential Job Functions:Conduct comprehensive operational data analysis across all lines of business, including Rideshare NY, RSN, and repair shops, to identify trends and areas for optimization.Generate and maintain detailed operational reports and dashboards to track key performance indicators and facilitate data-driven decision-making.Coordinate project activities, acting as a liaison between various stakeholders, to ensure timely project delivery and seamless execution.Spearhead process enhancement initiatives aimed at optimizing business operations and driving business transformation.Provide invaluable support to operational teams, ensuring adherence to established protocols and procedures.Assist senior project managers with administrative duties to facilitate smooth project operations.Must be able to work with or without reasonable accommodationsPerform other duties as assignedQualifications Needed:Bachelor's degree in business administration, operations management, or a related field.Minimum of a few years of experience in analytics, preferably in operations analysis within a similar industry.Proficiency in data analysis tools such as Microsoft Excel, PowerBI, and SQL, with the ability to perform tasks like pivot tables and V lookups.Demonstrated ability to effectively communicate complex concepts verbally and in writing, facilitating collaboration among team members and stakeholders.Strong attention to detail, organizational skills, and the ability to work autonomously as well as part of a team.Preferred experience with project management methodologies and software, although not mandatory. However, a willingness to take on project management responsibilities is a must-have.Experience in the automotive or fleet management industry is preferred, with knowledge of Lean Six Sigma principles considered a significant advantage.Curiosity, willingness to learn, and strong influencing skills are desirable traits for this role, along with a proactive attitude towards driving operational excellence.Compensation:Competitive salary range of 85-100kFull benefits packageSick time, vacation, and personal time off
Senior Business Systems Analyst
Ameriprise Financial, Minneapolis
Identify business requirements and process improvements, which includes creating project and process specifications. Facilitate requirement gathering and alignment with business and technology partners, while supporting projects under the direction of the leader or project manager. Solve complex system and system-related problems, resulting in timely and accurate document reporting and project team communication. Update, create, and maintain current reporting tools and be willing to learn new technologies and tools.Key ResponsibilitiesFacilitate requirement gathering and alignment with business and technology partners, while supporting projects under the direction of the leader or project manager.Gather business information and incorporate into project plans with project manager or lead. Provide timeline and accurate documents and communication to project team.Work on complex projects in identifying business requirements, creating project and process specifications for new and/or enhanced systems.Solve complex system and system-related problems, resulting in timely and accurate document reporting and project team communication.Identify and implement process improvements. Drive quantifiable results through facilitating interaction with the business.Required QualificationsBachelor's degree or equivalent5 to 7 years relevant experienceSolid analytical, quantitative, and problem-solving skills.Ability to identify patterns, potential issues and then translate those into functional and testable requirements.Ability to understand technology as it relates to the business.Experience in providing accurate, timely & responsive services on complex problems.Ability to establish and maintain strong relationships within the department and across business functions.Ability to communicate technology related information and clearly detail implementation processes.Ability to effectively manage the test life cycle, ensuring user requirements are met and stakeholders are aligned with solution.Strong written and verbal communication skills.Preferred QualificationsFinancial Services ExperienceAbout Our CompanyWe're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeExempt/Non-ExemptExemptJob Family GroupBusiness Support & OperationsLine of BusinessRSPME RS PMO and Enterprise Impl.PDN-9bd35d42-ba6f-4d10-b940-3dd25bb74897
Workday Business Systems Analyst - REMOTE
Motion Recruitment, Minneapolis
We are seeking a candidate with strong HRIS systems experience to join for a contract opportunity. The Workday Business Systems Analyst is responsible for ensuring the setup and configuration of all HR Technology-Workday. Manage configuration for Workday, Compensation, Advanced Compensation and Recruiting modules. This is a fully remote opportunity. The resource in this role must be able to work Eastern time hours. Contract Duration: 7 monthsRequired Skills & ExperienceStrong working knowledge of HRIS systems. Workday Ecosystems experience required.High-level understanding of business functions/end-to end processes, strategic imperatives, and project management.Strong business case mentality.Demonstrated consultative skills and ability to effectively facilitate groups to consensus. Ability to create trust and confidence quickly.Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology.Ability to communicate effectively both verbally and in writing; ability to communicate with customers, associates, and management; solid teamwork and interpersonal skills.Ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions.Well-developed organizational and time management skills; attention to detailAbility to develop and deliver training methodologies and materials.Bachelor's Degree Desired Skills & ExperienceWhat You Will Be DoingDaily ResponsibilitiesActs as Systems Administrator for HR technology, which may include HRMS, ATS, Talent Management and HR Portal technology (telephony, case management, knowledge management) by addressing system problems and enhancing system functionality.Partners with Stakeholders which may include HR, associates, and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiatives.Utilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas.Supports teams in identification, analysis and implementation planning of optimizing design, cleansing legacy data, and prioritizing conversion of integrated data.Develops and manages the business process designs and accuracy of associate information such as company data, location data, position data, custom fields, parent/child relationship, etc.Operates as the key liaison with the HR, Accounting/Finance, Internal/External Auditors for SOX compliance issues or new company, locations, departments, etc. set up.Develops and manages the audit process for associate information; work directly with the HR, Benefits, Payroll, Accounting/Finance, IT management teams to provide data integrity, consistency, and reliability throughout the organization.Develops recommendations for process improvements related to data utilization and maintenance.Performs testing responsibilities, including reviewing specifications, creating test scenarios, and overseeing testing of the system.Manages deployment and testing of system patches/new releases.Provides system updates and enhancement recommendations to Stakeholders.Provide and maintain associate training materials.Responsible for developing, implementing, and maintaining associate master data standards and appropriate legal compliance and company policy.Serves as Tier 2 Specialist to resolve complex technical issues raised by associates and managersMaintains and develops a strong working relationship with business owners as a process advocate.Maintains appropriate issue tracking and manage issue resolution process. Supports the development of specific actions and recommendations to mitigate risk and resolve outstanding issues.Creates, maintains, and delivers status reporting for related project activities to key stakeholders.Performs related duties as assigned.Best Regards,Kshitija Karpate | SENIOR RECRUITMENT LEAD - DIRECT HIREOFFICE (678) 855-7388EMAIL [email protected]
Business Systems Admin - Salesforce
SPS Commerce, Minneapolis
Business Systems Admin - SalesforceUS-MN-MinneapolisJob ID: 2024-8572Type: Regular# of Openings: 1Category: Customer SuccessSPS Commerce, IncOverviewSPS Commerce is looking for a Business Systems Administrator / Salesforce Administrator to join our Customer Experience Solutions team. You'll work with your team and others to identify areas that help drive efficiencies within Salesforce for our Customer Success department. Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds. We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility. Our team is currently in the office two days per week. Does this sound like you?You are extremely collaborative, love to learn, and want to grow together.You are excited about Salesforce enhancement, optimization, and modernization.You excel at creative problem solving and thinking outside the box.Why join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. What is the day-to-day like? In this role, you’ll be responsible for supporting and maintaining enterprise-wide/business applications associated with the collection, retrieval, accessibility, and usage of data for internal department planning and activities for our users within our Customer Success organization.You will work with business users to refine requirements for enhancements and translate the business needs into technical design for the implementation and extension of the application system.Common activities include dimension & hierarchy management, user authentication & authorization, data import & archival, job scheduling, and ad hoc troubleshooting.Oversee data management related to the application, opportunities, dashboards and reporting, and mass imports and exports of data using the API or various import tools.Create reports and dashboards for business teams; fulfill miscellaneous reporting requests.Manage daily support requests while meeting SLA requirements.Manage 3rd party applications that integrate with salesforce.com platform.Design, develop and maintain system solutions involving complex workflows rules, validation rules and custom workflows, etc.What experience and skills do you need?Bachelor’s degree in business, management information systems, computer science, or related discipline AND 2 years of relevant work experience OR 5 years of experience without a degree.Relevant work experience is defined as 2+ years of experience in the key areas of Salesforce administration/analysis with a strong understanding of the application’s best practices and functionality.Clear, concise, and confident communicator (verbal, non-verbal, written)Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward.Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)What experience is preferred?Certified Salesforce Administrator preferred.SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. ** EOE including disability / veteran ** PI239958085