Desktop Support Technician Salary in Massachusetts, USA

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview:Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications • One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Working knowledge of Windows 7 and Windows 10 Enterprise Operating System• Skilled knowledge of HP desktops, laptops, tablets, printers and peripheral hardware components• Functional knowledge of supported software: MS Office 2007, 2010 and 2013 Suite applications, Office365, Outlook, Internet Explorer, Endpoint Protection antivirus software, SCCM and Citrix XenApp for EPIC• Ability to perform full disk encryption using SafeBoot• Backup and restore user data using User State Migration Tool (USMT)• Understanding of Ethernet topologies• Ability to apply troubleshooting techniques and diagnostic methods• Must be detail oriented and able to prioritize work requirements in a dynamic multi-site environment• Excellent interpersonal communication and customer service skillsWorking Conditions:Individual will reside at the MGH main campus and respond frequently to off campus MGH and PHS sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Position SummaryThe successful candidate will work and support Executive level Schneider Electric employees in North America (USA, Canada, and Mexico). TES Tech Partner position is customer-facing and responds to employee requests, deliver resolutions, support critical projects, and advise on selecting technology devices and tools for business use. This role is part of a small team focused on delivering proactive top-tier support to our executive teams. This role has a focus on Software issue resolution, upkeep for any and all Executives in this locaiton.Essential Responsibilities: Provide White-Glove support for Senior Executives Create, Receive, Monitor, Maintain and Resolve work tickets Imaging, Setup and Support of computer(s), monitor(s), mobile device(s) Maintain on-site presence at designated service locations to support end users Software installation and support in accordance with Schneider standards Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment Training end users on how to operate office automation equipment as requested Hardware platform troubleshooting and management Software platform troubleshooting and management Perform secure password management for all provided passwords Support access to corporate network/wireless and applications (both on network as well as over VPN) Coordinate execution of tasks with guidance from Service Desk representatives Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking Coordinate with external vendors for service of location infrastructure components. Other IT related duties as assigned Although rare, occasional off hours work may be required based on situation. Qualifications: 7+ years of technical support experience, previous deskside technician support experience Previous experience supporting Senior Management and Executive level personnel strongly preferred Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed Proactive, forward-thinking to anticipate and address issues before they become problems. Office 365 experience ITIL and ITSM experience preferred 7+ years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments 7+ years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience Experience with Microsoft SCCM Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications Strong knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication Strong know ledge of LAN and WiFi technologies Strong working knowledge of Active Directory Ability to resolve complicated technical issues under pressure Ability to explain complicated technical problems in non-technical terms Why us?At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.€34.2bn global revenue +12% organic growth 135 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Position SummaryThe successful candidate will work and support Executive level Schneider Electric employees in North America (USA, Canada, and Mexico). TES Tech Partner position is customer-facing and responds to employee requests, deliver resolutions, support critical projects, and advise on selecting technology devices and tools for business use. This role is part of a small team focused on delivering proactive top-tier support to our executive teams. This role has a focus on Software issue resolution, upkeep for any and all Executives in this locaiton.Essential Responsibilities: Provide White-Glove support for Senior Executives Create, Receive, Monitor, Maintain and Resolve work tickets Imaging, Setup and Support of computer(s), monitor(s), mobile device(s) Maintain on-site presence at designated service locations to support end users Software installation and support in accordance with Schneider standards Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment Training end users on how to operate office automation equipment as requested Hardware platform troubleshooting and management Software platform troubleshooting and management Perform secure password management for all provided passwords Support access to corporate network/wireless and applications (both on network as well as over VPN) Coordinate execution of tasks with guidance from Service Desk representatives Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking Coordinate with external vendors for service of location infrastructure components. Other IT related duties as assigned Although rare, occasional off hours work may be required based on situation.

You miss 100% of the jobs you don't apply forVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CAPay/BenefitsAs a Desktop Field Services Specialist, you will:Must be willing to work Wednesday to Sunday work schedule. As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills. Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides incident status updates to management and end-users within the ticketing system (Remedy Force) Supports and maintains effective relationships with users Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting. Desktop imaging and deployment Upgrade workstations to Windows 10 & Windows 11 Ticketing system documentation and knowledge base article creation Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. This is a full-time opportunity.Pay Rate: $24.00 - $26.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 418667

Your future? Let's build it!Volt is immediately hiring a Tier Two IT Help Desk Technician in Augusta, GA.As a Tier Two IT Help Desk Technician you will: Fulfill first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through ticketing system. Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources. Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Administer support and troubleshoot various issues hardware and software issues, including on-the-spot problem solving for end users. Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Perform post-resolution follow ups to help requests as needed. Provide end-user "how to" assistance. Other duties as assigned. This is a full-time opportunity.The ideal candidate will have: 2+ Years of direct experience in an enterprise sized technical support environment. Strong interpersonal and communication skills are required. Perform on-site and remote troubleshooting through diagnostic techniques Experience with Active Directory Domain Services to configure users and computer Preferred experience with Group Policy experience to configure devices (configuring devices in Active Directory) Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7, 10, within enterprise environments Familiar with TCP/IP networking concepts, Internet, and email systems, end user desktop support and web servers Ability to follow technical process and procedures Strong documentation skills Pay Rate: $22 - $26 per hour.*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 427133

DescriptionWHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: Setup and breakdown of conference spaces to meet the customers event needs Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation and providing client training on the AV Technology as needed Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Setup, operate and troubleshoot various audio/video systems Travel to various job sites as requiredItems to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves: Ability to effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors Ability to work and think independently and ensuring to meet deadlines Intermediate computer knowledge Knowledge of basic signal flow for audio, video and control Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards Minimum of a High School Diploma or equivalent Minimum of 1 - 3 years of audiovisual integration experience preferredNice-To-Haves: Formal education in Electronics or related field preferred Preferred external training: AMX Intro to Networking for AV Professionals Crestron Professional Installation Exton AV Associate Certification AVIXA Quick Start to the Audio-Visual Industry AVIXA CTS General Certification WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. The Opportunity Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications Qualifications • One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Working knowledge of Windows 7 and Windows 10 Enterprise Operating System• Skilled knowledge of HP desktops, laptops, tablets, printers and peripheral hardware components• Functional knowledge of supported software: MS Office 2007, 2010 and 2013 Suite applications, Office365, Outlook, Internet Explorer, Endpoint Protection antivirus software, SCCM and Citrix XenApp for EPIC• Ability to perform full disk encryption using SafeBoot• Backup and restore user data using User State Migration Tool (USMT)• Understanding of Ethernet topologies• Ability to apply troubleshooting techniques and diagnostic methods• Must be detail oriented and able to prioritize work requirements in a dynamic multi-site environment• Excellent interpersonal communication and customer service skillsWorking Conditions:Individual will reside at the MGH main campus and respond frequently to off campus MGH and MGB sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENTProvide logistical, procurement, and equipment support to the biomedical technical services teams. Perform routine maintenance and cleaning activities on assigned equipment. Assist with general team support activities as directed by supervisor.PRINCIPAL DUTIES AND RESPONSIBILITIESProvide support to technical services with activities including, but not limited to the following:Equipment rounds: Perform rounds, retrieve tagged / broken equipment from patient care areas and report findings to team leader or designee. Pick-up and deliver equipment between Biomed shops and clinical departments. May also retrieve/deliver parts and supplies.Routine maintenance support activities: Inspect Biomed network closets and ensure equipment components such as filters, cables and batteries are in good condition, and inspection labels are updated. Report any abnormality or deviation to resource technician or team leader. Assist with triage activities for equipment brought to shops for service, including generating a work orders, checking devices for physical damage or common problems and noting on work order and placing triaged equipment in the designated location for next level of service.Dialysis Unit support activities: Perform water/dialysate sample collection and dialysis equipment sanitization as per applicable policies and procedures of the department.High volume equipment project assistance: Assist biomedical technicians and clinical engineers in infusion pump related projects such as recall response or drug library updates and related activities as needed. Assist in high volume incoming inspections as needed to include working under direction to check settings on devices, update of Drug Library if needed and prepare devices for inspection. Equipment clock updates: Perform clock updates on devices requiring manual time adjustment to accommodate time changes due to Daylight Saving TimeRoutine defibrillator testing: Perform daily / weekly defibrillator/AED testing. Respond to basic support requests on devices including resolve routine issues on defibrillatorInventory & visual inspection: Take inventory of medical equipment, visually inspect equipment for physical damage, apply appropriate labels as needed, identify/track missing devices and update CMMS database as to device status Real Time Location System support activities: Assist teams in support of department asset location tracking system performing activities such as applying and activating RTLS asset tags to equipment and associating tag to device, changing batteries on tags and system hardware components. Update asset records in database to reflect tag assignments and battery changes. Vendor service support activities: At the direction of supervisor, retrieve, scan and upload vendor service reports to device work orders and contact vendors to request any outstanding reports.Operations and logistics support activities: Prepare, submit, and track purchase orders. Collect packing slips and account orders for parts and supplies used by the department. Implement hospital procedures for expedited orders. Stock parts and supplies in an orderly manner in locations where repairs are performed. Ship and receive parts and equipment for the department. Notify recipients of orders received and maintain orderly shipping and receiving areas.General support activities: Assist with general team support or other activities as directed by supervisorSKILLS & COMPETENCIES REQUIREDAble to perform basic equipment checks and routine maintenance; able to troubleshoot and problem-solve equipment and its operationAbility to follow procedures as written or instructedAttention to detailGood communication skills, understanding of customer service rolesAble to work independently as well as a member of a teamGood documentation skills, knowledge of work order-based equipment maintenance database helpfulComputer skills: knowledge of Microsoft Windows and OutlookKnowledge of hospital operations, infection control requirements, and medical equipment terminology desiredManual dexterity as well as physical ability to lift, carry, walk and stand Willingness to be available after hours, or work a rotating schedule, including evenings and weekends, for critical issues and coverage, as necessaryAbility to travel to various MGH and MGB community locations and affiliate hospitalsQualifications High school diploma, GED or equivalent required. Some college or Associate's Degree preferredOne to two years' related experience required, preferably experience with medical equipment maintenance activities in a hospital settingFamiliarity with technical shop environments and procedures preferredEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Location: REMOTESalary: $40.00 USD Hourly - $60.00 USD HourlyDescription: Our client is currently seeking a Fluid Systems Analyst II (Thermal Desktop)This role is part of the Lunar Permanence business unit, which develops Clients' multiple Blue Moon lander product lines. To further Blue Origin's mission of having millions of people living and working in space, we are building sustainable infrastructure for our transport of crew and cargo from Earth to the lunar surface. As part of a hardworking team of diverse specialists, technicians, and engineers, you will be responsible for developing the models and performing analysis of an integrated fuel cell, balance of plant, and individual components. These models will be used to accelerate development activities, conduct detailed analyses, verify requirements, and explore trade spaces. This job will have the following responsibilities:•Work in the Lunar Permanence Fuel Cell team performing Thermal and Fluid analysis on components and integrated systems. •Develop and validate fuel cell stack and balance of plant thermal and/or fluid models using Thermal Desktop, FloCAD, and MATLAB Simulink. •Support the development of low and high-fidelity stack, component, pipe, and manifold models. •Communicate analysis results to customers to inform design decisions and ensure requirements are met. •Work closely with design engineers to ensure model accuracy and recommend design improvements. Qualifications & Requirements:•Bachelor of Science in Mechanical Engineering, Aerospace Engineering, Chemical Engineering, Electrochemistry, Chemistry, Physics, or related technical subject areas. •5+ years of relevant Thermal or Fluids analysis experience in Aerospace, Automotive, or another relevant industry. •Sound fundamentals in thermodynamics, fluid mechanics, and physics-based mathematical models. •Ability to read, understand, and use Process and Instrumentation Diagrams (P&IDs) for performing calculations for compressible, incompressible, and two-phase systems.•Work collaboratively in a fast-paced and often uncertain environment while demonstrating personal leadership, technical competence, and attention to detail. •Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking a Refresh Tech I in Boston, MA.Role DescriptionMigrate all desktop and laptops in the environment to Windows 11 over a 24-month period. Client will leverage the existing Hardware Refresh Team to refresh and upgrade 1000 systems to Windows 11 through steady state BAU process. The balance of remaining systems will be upgraded through adding technical staff to the existing Hardware Refresh Team. As part of this process, we will migrate systems to the new Microsoft Defender and BitLocker application tools. A new Build Image will be created on the Windows 11 O/S platform to include these new application tools.Skills & Requirements- 1-3 years of experience with laptop refresh and upgrades- Experience with Microsoft and Windows products- Experience with desktop hardware and peripherals, imaging tools, network configurations, and software installation and configurationBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1162777 - Olivia Dyroff

General Summary/Overview StatementPlans and evaluates network technologies to enable, enhance, and support medical device connectivity, integration and interoperability. Implements and supports medical device network infrastructure. Ensures transition to operational support model for connected and integrated technologies and medical IT systems. Provides device integration engineering services to medical and research areas including selection, acquisition and service, technical investigations, and clinical/technical problem-solving. May lead a project team comprised of engineers and technicians. Educates medical and technical staff on integrated medical technologies. Leads quality improvement activities and suggests innovative solutions to technical problems. The incumbent may occasionally travel to MGH or other MGB Sites for meetings or project-based work. Principal Duties and ResponsibilitiesWith some guidance, configures, deploys, manages and maintains equipment supporting the network connectivity and integration of medical technologies including, but not limited to centralized patient monitoring, wireless medical telemetry, and EHR-integrated biomedical devices.With some guidance, leads a project through all stages of its lifecycle. Works with a multidisciplinary team of internal and external customers and stakeholders to identify the needs, coordinates the purchase, manages the installation, helps organize the in-service training, plans for the handoff to day-to-day operations and documents the project.Assists in capital equipment purchases and preparation of budgets with direction and approval from manager or other departmental leadership.Works with clinical, research and Information Systems stakeholders to design, implement and analyze studies for new integrated medical technology evaluations and trials.Supports security management process including risk and vulnerability analysis and related documentation associated with interconnected and integrated medical devices and systems.With some guidance, works with Information Security to implement and maintain security of networked medical technologies minimizing vulnerabilities to both Information Systems (IT/IS) and Biomed supported infrastructures.With some supervision and guidance, investigates clinical incidents involving connected medical devices, prepares and files appropriate reports in conjunction with department Quality and Safety Coordinator, disseminates information regarding possible hazards and implements corrective action.Works with site Health Information Services (HIS) to ensure integrity, availability and confidentiality of data maintained and transmitted across interconnected and integrated medical systems.Monitors network performance and operation to ensure optimum uptime in a proactive manner. Implements means to better detect and monitor issues with supporting infrastructure.Collaborates with clinical and research owners of integrated systems to plan and implement coordinated downtime practices as needed, enabling scheduled maintenance and support.Creates and maintains system wide documentation of integrated and connected medical technologies and infrastructure.Maintains working relationships with Information Systems (IS/IT) functional groups and acts as a liaison between IS and Biomedical Engineering in providing service for new implementations and existing implementation improvement s of networked medical devices and systems.Works with site structured cabling manager and low voltage contractor to implement new cabling and network closet installations and upgrade or improve existing installations.Maintains a proficient level of clinical systems engineering expertise. Advises clinical engineers, biomedical equipment technicians and other technical staff as necessary in clinical systems networks, integration and infrastructure support.Maintains knowledge of and advises hospital personnel of codes and regulations regarding medical device IT systems and integrated clinical technologies.May serve on internal and/or external hospital committees and working groups.Provides on-call response to administrative and/or technical problems related to clinical systems.Occasional after hours and weekend work to perform tasks that cannot be done during normal business hours.Performs other related duties as required.Qualifications QualificationsBachelor's degree in Clinical Engineering, Biomedical Engineering, Computer Science or other related field required. Master's Degree preferredExperience in hospital-based systems support, biomedical engineering or clinical engineer preferredExperience in medical device IT, network and clinical systems engineering preferredSkills & Competencies RequiredStrong skills in management of engineering projects and/or personnelAbility to diagnose and solve technical and/or system problems of a high degree of complexityKnowledge of electronic, mechanical and/or computer reengineering design and applications principlesKnowledge of clinical systems architecture used for medical device interoperabilityKnowledge of the following technologies:Server hardware and operating systemsRouting and switching technologiesFirewalls and securityDesktop and web applicationsStrong level of computer literacy and the use of word processing, spreadsheets, databases, graphics, statistics, engineering tools and programming.Human relations and interpersonal skills of a high level as necessary to manage an operational team in a complex environment under minimal direction; strong ability to interact and communicate with most hospital clinical personnel.Demonstrated leadership ability.Advanced organization skills.Strong skill in technical writing.Strong skill in technical presentation and teaching. Working ConditionsGeneral office environment. May work in a clinical/patient care environment or equipment repair facility with exposure to biological contamination, e.g. blood/bodily fluids, and hazardous electrical or mechanical energy, e.g. high voltage. Occasional lifting of heavy objects, typically not exceeding 50 pounds may be requested.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.