Customer Service Administrator Salary in Jersey City, NJ

Summary  The Loan Administrator is responsible for ensuring accurate and timely administration / servicing of the Bank's loan portfolio; ensures daily activity comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly; and provides a high level of customer relations and service  LAU Associate will assist in all phases of new Agency deal closing process wherein Mizuho’s role is as Administrative Agent or direct lender. This includes providing expertise and guidance during pre-closing meetings, reviewing and providing comments on credit agreement and other closing documentation, coordinating funds flow, fee allocations and disbursement of funds and lender notification, and building deal in lending system. Attention to detail is imperative especially with complex transactions (i.e Project Finance, Securitization, etc.) LAU Associate will have exposure to and will handle various products such as ABL, equity fund finance and residential mortgage.  PRINCIPLE DUTIES AND RESPONSIBILITIES: General Duties Act as Mizuho LAU representative in coordinating transactions between customers, Agent Banks, Participant banks, Front office, Americas Treasury Division (ATD) and other parties Manage the administrative aspect of all New Deal Closings. Calculating, invoicing and disbursing all deal related fees. Coordinating movement of funds related to initial funding and closing. Work closely with Borrower and Bank Group. Report to Management, Supervisors and Account Officer all transactions that require special handling or approval.  Credit Arrangement Maintenance Independently manage administrative processes for complex loan deals as administrative agent, bilateral lender Provide consultative support to Account Officers on operational deal structure issues Review Document and Term Sheet / CA Booking Request in order to compare loan documentation to Credit Approval and ensure that the structure and content are identical; and to create or maintain Accurate Credit Arrangements in ACBS  Commercial Loan Maintenance Responsible for the daily maintenance of the commitment facilities including: monitoring borrowing status, prepare new borrowings, rollovers, rate sets, conversions, repayments and prepayments. Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective. This includes agency and amendment fees as well as all monthly and/or quarter end activity. Maintaining and monitoring Fronting LC, Invoice Discounting and Risk Participations Monitoring and distributing Financials when due Interact with Treasury on rate settings for foreign currencies and USD loans Responsible for verifying integrity of transaction Accountable for ongoing quality, integrity and completion on all data  Reconciliation Act as a trouble-shooter for deal management related problems Communicate with treasury to confirm discrepancies in funding rates Interact with customers for all cash movement activity Reconcile statement to ledger entries  Others Participate in various short-term projects to maintain data integrity Maintain filing and billing  Exception Duties (As requested by UH)  Perform periodic data integrity checks Duties as assigned Undertakes special projects, and assumes other duties, as assigned, completing such tasks on time.  Compliance Obtain a basic understanding of the applicable rules and regulations that govern the Bank. Understand that all questions and/or clarification about such rules and regulations should be directed to the Americas Legal and Compliance Division. Attend Annual Compliance Training presented by the Americas Legal and Compliance Division. Read and respond as necessary to all compliance-related reference and directive materials received. Comply with the Bank’s “Code of Conduct”. Designated as person responsible for reporting potentially prohibited transaction(s) (OFAC related) upon detection.  QUALIFICATIONSTwo to four years of experience with the management of loan products. Experience with loan operating systems: ACBS, LoanIQ Experience with specialized lending products (e.g. Asset Securitization, Leasing, Collateralized Loan Obligations, Project Finance, Loan Trading, and or Credit Derivatives, as necessary) Experience with compliance in a lending area Experience with collateral evaluation procedures Proficient in management of lending products Be thorough and accurate and demonstrate attention to details Competent written and oral communications skills Organizational skills and to work well under pressure Ability to identify and solve problems Knowledge of payment (FED, CHIPS, SWIFT) The expected base salary ranges from $74,000 - $80,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.Other requirementsMizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.Company OverviewMizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​Mizuho Americas offers a competitive total rewards package.We are an EEO/AA Employer - M/F/Disability/Veteran.We participate in the E-Verify program.We maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-MIZUHO

JOB DESCRIPTION This is a hybrid position primarily based in our Jersey City or Canton, MA locations. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. We give you a world of potential Computershare is looking for someone who is detail oriented to join our growing team as a Sr. Document Control Administrator. The Sr Document Control Admin supports the management team by becoming a subject matter expert on complex Alternative Investment Subscription Processing Offer Set Up. It also supports the team as a dedicated specialist on Offering Document review and comprehension. This is a high-profile position that partners with many other departments within the organization and assists in the analysis of business and user needs, documenting requirements, and recommending system or process enhancements. If you are interested in a role where you can truly help people, this is the position for you! A role you will love As a Sr. Document Control Administrator, you'll be responsible for the interpretation of S11's, Prospectus, Broker Selling Agreements, etc. to create internal intake forms to drive the successful set up of the Offer within Computershare's processing system (SCRIP) and other Alternative Investment products offered by Computershare. Not all documents will be the same, so you'll need to be adaptable, have strong reading comprehension skills, and the ability to become comfortable reading and interpreting legal documents. Some of your other key responsibilities will include: Review and interpretation of S11 Offer documents, broker agreements, and other related documents to create a client intake form providing the required data elements of the offering as it relates to Offer Maximums/Minimums, State Registrations, Broker Commissions, etc. Successfully complete the Offer Set Up and Approval within SCRIP Ongoing maintenance of broker agreements changes, State registrations, etc. Research and resolve any issues or concerns arising from the intake form. Special Projects and other assignments as directed by management. What will you bring to the role? As you can imagine, we need you to have great attention to detail. Supporting a core process isn't an easy job, so being able to think independently, problem solve, and work quickly are some key skills that you'll need for this position. You'll need to be an organized contributor who can take charge and lead meetings when needed. Other key skills for the role include: Financial Services background Strong written and verbal communication skills Excellent reading comprehension Ability to read, interprets legal documents, and comprehends complex instructions, short correspondence, and memos. Intermediate level knowledge/use of Microsoft Excel required. Strong organizational and time management Ability to work independently, self-motivated. Strong attention to detail Good decision making Rewards designed for you Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture. Health and wellbeing. Ourhealth and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Save for your future.We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter. Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more. Employee Share Plan.Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares. Extra rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. Compensation. $55,000 to $65,000 annually.ABOUT US A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

SUMMARYThe Loan Administration Unit (Agency/Bilateral Loan Administration) AVP is responsible for assisting the Section Head in supervising the Agency / Bilateral Loan Administration Section; ensures accurate and timely administration / servicing of the Bank's agented loan portfolio; ensures daily activity comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly and efficiently; provides leadership, training and supervision within the department; and provides a high level of customer relations and service. The Loan Administration Unit (Agency/Bilateral Loan Administration) AVP help assist in transaction approval as required, support a complex loan portfolio, and is required to be fully knowledgeable and skilled in all areas of servicing syndicated and bi-lateral loan facilities.LAU AVP is responsible for all phases of new Agency deal closing process wherein Mizuho’s role is as Administrative Agent or direct lender. This includes providing expertise and guidance during pre-closing meetings, reviewing and providing comments on credit agreement and other closing documentation, coordinating funds flow, fee allocations and disbursement of funds and lender notification, and building deal in lending system. Attention to detail is imperative especially with complex transactions (i.e Project Finance, Securitization, etc.).LAU AVP will have exposure to and will handle various products such as ABL, equity fund finance and residential mortgage, as well as service Left Lead Institutional Term Loan B deals with frequent and multiple lender trades daily and/or weekly.PRINCIPLE DUTIES AND RESPONSIBILITIES:General DutiesAct as Mizuho LAU representative in coordinating transactions between customers, Agent Banks, Participant banks, Front office, Americas Treasury Division (ATD) and other partiesManage the administrative aspect of all New Deal Closings. Calculating, invoicing and disbursing all deal related fees. Coordinating movement of funds related to initial funding and closing. Work closely with Borrower and Bank Group.Report to Management, Supervisors and Account Officer all transactions that require special handling or approval.Credit Arrangement MaintenanceReview, release and approve traditional loan deals processed by administratorsMaintain high level of technical support to Loan Administration staff, account officers and client baseIndependently manage administrative processes for complex loan dealsProvide consultative support to Account Officers on operational deal structure issuesReview Document and Facility Instruction Sheet / CA Booking Request in order to compare loan documentation to Credit Approval and ensure that the structure and content are identical; and to create or maintain Accurate Credit Arrangements in ACBSCommercial Loan MaintenanceRestricted transaction approval authorityResponsible for the daily maintenance of the commitment facilities including: monitoring borrowing status, prepare new borrowings, rollovers, rate sets, conversions, repayments and prepayments.Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective. This includes agency and amendment fees as well as all monthly and/or quarter end activityMaintaining and monitoring Fronting LC, Invoice Discounting and Risk Participations. Monitoring and distributing Financials when due. Interact with Treasury on rate settings for foreign currencies and USD loansResponsible for verifying integrity of transactionAccountable for ongoing quality, integrity and completion on all dataReconciliationAct as a trouble-shooter for deal management related problemsCommunicate with treasury to confirm discrepancies in funding ratesInteract with customers for all cash movement activityReconcile statement to ledger entriesOthersParticipate in various short-term projects to maintain data integrityMaintain filing and billingSee attached for delegated dutiesException Duties (As requested by UH)Independently manage all collateral requirements for credit dealsAdvise Account officers of all collateral shortfallsPerform periodic data integrity checksDuties as assignedUndertakes special projects, and assumes other duties, as assigned, completing such tasks on time.ComplianceObtain a basic understanding of the applicable rules and regulations that govern the Bank. Understand that all questions and/or clarification about such rules and regulations should be directed to the Americas Legal and Compliance Division. Attend Annual Compliance Training presented by the Americas Legal and Compliance Division. Read and respond as necessary to all compliance-related reference and directive materials received. Comply with the Bank’s “Code of Conduct”.Designated as person responsible for reporting potentially prohibited transaction(s) (OFAC related) upon detection.QUALIFICATIONS:Seven years or more of loan product experience as Administrative AgentExperience with loan operating systems: ACBS, LoanIQExperience with specialized lending products (e.g. Asset Securitization, Leasing, Collateralized Loan Obligations, Project Finance, Loan Trading, and or Credit Derivatives, as necessary)Experience with compliance in a lending areaExperience with collateral evaluation proceduresProficient in management of lending productsBe thorough and accurate and demonstrate attention to detailsCompetent written and oral communications skillsOrganizational skills and to work well under pressureAbility to identify and solve problemsStrong knowledge of wire transfer (FED,CHIPS,SWIFT)Other requirementsMizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.Company OverviewMizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​Mizuho Americas offers a competitive total rewards package.We are an EEO/AA Employer - M/F/Disability/Veteran.We participate in the E-Verify program.We maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-MIZUHO