Customer Service Agent Salary in Jersey City, NJ

JOB DESCRIPTION Head of Document Ingestion & Engineering Chubb is the world's largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes.Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, direct-to-consumer platform partnerships, exceptional financial strength and local operations globally. The company serves multinational corporations, mid-size and small businesses with property and casualty insurance and risk engineering services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and specialty personal insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage.Role Description Document ingestion is a top priority for Chubb and we are looking for an innovative, results-oriented Engineering Leader with requisite experience and ambition to drive the Document Ingestion program. The successful candidate will be responsible for leading and driving transformative initiatives in data engineering, artificial intelligence, and machine learning to empower Chubb's digital transformation journey. This individual will have ample experience in innovative technology environments that embrace machine learning and AI as well as public cloud, open-source technologies and agile environments for document classification, ingestion, enrichment workflows. We are looking for someone to lead and grow a talented team of data engineering professionals. This candidate will develop people, form strong working partnerships with business and technology leaders, plan and execute data ingestion engineering programs, formulate data and analytics strategies for solving business problems. The leader should have superb data engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs, build data products and platforms. This role requires an individual with exceptionally strong cloud data engineering skills, experience implementing complex real-time data and analytics platform to produce actionable insights. Successful candidate will be a proven data engineering leader who thrives in a fast-paced environment and demonstrates strong attention to detail.Requirements The leader must have a demonstrated track record of delivering results in a matrixed environment with a focus on Data Engineering. Given Chubb's global presence, the leader must also possess strong collaboration, partnership, and negotiation skills with an orientation towards driving tangible business results. This leader must also serve as a change agent and drive the engineering process of modernizing our document ingestion workflows to meet the emerging needs of the Company. Lead efforts to extract and ingest valuable data from structured & unstructured data sources, harnessing cloud, data and AI technologies to make data-driven decisions more accurate and efficient. Lead and manage engineering teams, including recruiting, mentoring, and coaching engineers to deliver high-quality solutions on time and within budget. Develop and deploy document AI solutions, including OCR, NLP, entity recognition, and information extraction in a production environment. Drive adoption of document data engineering best practices using programming languages such as Python, Java, or C++, and familiarity with relevant frameworks and libraries for AI and big data, such as TensorFlow, Apache Spark, Databricks or Snowflake. Develop and execute a strategic roadmap for document AI engineering initiatives to streamline documentation classification, extraction, enrichment workflows, reducing manual efforts, and improving efficiency. Collaborate with claim/underwriting teams to leverage data and AI engineering to streamline workflow processes and improve customer experience. Build, mentor, and lead a high-performing organization of data engineers specializing in document extraction, enrichment, visualization and business application integration. Provide strategic guidance, set clear goals, and continuously assess and develop team capabilities. QUALIFICATIONS Education KeyABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

About Tokio Marine:Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.Summary:Managing and leading the activities of the Jersey City Underwriting unit to ensure quality, on time delivery of our work product including quotes, new lines, endorsements and renewals. Underwrite commercial risks in accordance with Tokio Marine Management's corporate goals and guidelines. Support new business production through producer and customer visits.Primary Job Duties:Review new business, renewal and endorsement requests. Gather data, analyze and evaluate all information provided. Obtain additional information as needed to determine acceptability based on underwriting guidelines and sound judgment. Responsible for the management, development and training of all personnel within the underwriting unit. Execute all aspects of the portfolio in the territory including profitable growth, customer retention, adherence to underwriting and operational guidelines. Cooperate with co-workers to foster a teamwork-based atmosphere. Establish and monitor workflows to meet goals. Establish and maintain positive, professional relationships with producers. Utilize effective sales and negotiation skills to obtain and retain accounts on the most profitable terms available to TMA. Work closely with other internal departments such as Client Solutions (Marketing), Loss Control, Claims, Premium Audit and Accounting to meet client service goals and increase knowledge on your accounts.Follow TMA and Department of Insurance Guidelines to ensure the profitability and compliance of your book of business. Train other team members and participate in the self- audit process to ensure compliance. Lead and/or participate in the implementation of Strategic Initiatives (Company, Dept, Region or branch). Measure effectiveness of strategies and adjust as necessary.Prepare and/or provide input into reports or special projects as designated. Drive underwriting excellence across the business by establishing and adherence to risk appetite, standards and guidelines and ensure rating and pricing adequacy. Manage and evaluate performance of staff, as well as collaborate with Sr. management and HR on performance management, employment management including creation of development plans for staff members. In collaboration with HR develop tools and strategies to attract and retain top industry talent and develop a highly performing team. Drive a culture that promotes collaboration, diversity, equity and inclusion.Qualifications:• Bachelors degree preferred.• Advanced knowledge of the casualty business including product features, forms, regulatory and risk• 10 Years of Casualty Underwriting, Agency or Brokerage experience• Proven supervisory or line management skills. Highly developed leadership skills that to allow each employee to work to their full potential• Proven initiative and judgement to resolve routine problems independently or effectively utilize appropriate resources.• Proficiency in all casualty lines of business including but not limited to Commercial Auto, Commercial General Liability and Umbrella, Workers Compensation.• Strong influencing and communication skills, experienced in building relationships both internally and externally• Participation in related insurance coursework (AAI, CPCU, ARM, etc.)Salary range of $155k - $185K. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base. TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.What you’ll doProvide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next stepsHelp set up and repair technology devices for customersMonitor service queues and provide accurate status updates to customersClearly communicate and partner with fellow agentsBasic Qualifications Experience using and learning about consumer electronicsAbility to work successfully as part of a teamAbility to prioritize and multi-task in a fast-paced environmentAbility to work a flexible schedule, including holidays, nights and weekendsWhy you’ll love it hereWe’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Summary  The Loan Administrator is responsible for ensuring accurate and timely administration / servicing of the Bank's loan portfolio; ensures daily activity comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly; and provides a high level of customer relations and service  LAU Associate will assist in all phases of new Agency deal closing process wherein Mizuho’s role is as Administrative Agent or direct lender. This includes providing expertise and guidance during pre-closing meetings, reviewing and providing comments on credit agreement and other closing documentation, coordinating funds flow, fee allocations and disbursement of funds and lender notification, and building deal in lending system. Attention to detail is imperative especially with complex transactions (i.e Project Finance, Securitization, etc.) LAU Associate will have exposure to and will handle various products such as ABL, equity fund finance and residential mortgage.  PRINCIPLE DUTIES AND RESPONSIBILITIES: General Duties Act as Mizuho LAU representative in coordinating transactions between customers, Agent Banks, Participant banks, Front office, Americas Treasury Division (ATD) and other parties Manage the administrative aspect of all New Deal Closings. Calculating, invoicing and disbursing all deal related fees. Coordinating movement of funds related to initial funding and closing. Work closely with Borrower and Bank Group. Report to Management, Supervisors and Account Officer all transactions that require special handling or approval.  Credit Arrangement Maintenance Independently manage administrative processes for complex loan deals as administrative agent, bilateral lender Provide consultative support to Account Officers on operational deal structure issues Review Document and Term Sheet / CA Booking Request in order to compare loan documentation to Credit Approval and ensure that the structure and content are identical; and to create or maintain Accurate Credit Arrangements in ACBS  Commercial Loan Maintenance Responsible for the daily maintenance of the commitment facilities including: monitoring borrowing status, prepare new borrowings, rollovers, rate sets, conversions, repayments and prepayments. Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective. This includes agency and amendment fees as well as all monthly and/or quarter end activity. Maintaining and monitoring Fronting LC, Invoice Discounting and Risk Participations Monitoring and distributing Financials when due Interact with Treasury on rate settings for foreign currencies and USD loans Responsible for verifying integrity of transaction Accountable for ongoing quality, integrity and completion on all data  Reconciliation Act as a trouble-shooter for deal management related problems Communicate with treasury to confirm discrepancies in funding rates Interact with customers for all cash movement activity Reconcile statement to ledger entries  Others Participate in various short-term projects to maintain data integrity Maintain filing and billing  Exception Duties (As requested by UH)  Perform periodic data integrity checks Duties as assigned Undertakes special projects, and assumes other duties, as assigned, completing such tasks on time.  Compliance Obtain a basic understanding of the applicable rules and regulations that govern the Bank. Understand that all questions and/or clarification about such rules and regulations should be directed to the Americas Legal and Compliance Division. Attend Annual Compliance Training presented by the Americas Legal and Compliance Division. Read and respond as necessary to all compliance-related reference and directive materials received. Comply with the Bank’s “Code of Conduct”. Designated as person responsible for reporting potentially prohibited transaction(s) (OFAC related) upon detection.  QUALIFICATIONSTwo to four years of experience with the management of loan products. Experience with loan operating systems: ACBS, LoanIQ Experience with specialized lending products (e.g. Asset Securitization, Leasing, Collateralized Loan Obligations, Project Finance, Loan Trading, and or Credit Derivatives, as necessary) Experience with compliance in a lending area Experience with collateral evaluation procedures Proficient in management of lending products Be thorough and accurate and demonstrate attention to details Competent written and oral communications skills Organizational skills and to work well under pressure Ability to identify and solve problems Knowledge of payment (FED, CHIPS, SWIFT) The expected base salary ranges from $74,000 - $80,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.Other requirementsMizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.Company OverviewMizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​Mizuho Americas offers a competitive total rewards package.We are an EEO/AA Employer - M/F/Disability/Veteran.We participate in the E-Verify program.We maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-MIZUHO

JOB DESCRIPTION This is not your average Claims role. When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper? A career in Employment Practices Liability exposes you to emerging issues in the workplace that have been and remain at the center of national and global media. Issues such as the Me Too movement, Racial Injustice and COVID. In this paperless environment, you will use your analytical skills to resolve workplace claims. We will teach you about Employment Law, contracts and claims. You will use your influence skills and knowledge to partner with defense counsel and our insureds in resolving discrimination, harassment and other workplace related claims. The work is interesting. The environment is collaborative. Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with their peers that come from a variety of backgrounds (including Law Enforcement, Human Resources, other disciplines in Claims and Legal, to name a few) and bring different perspectives into the team. This position will work a 3/2 Hybrid out of our Jersey City, NJ office.Contribute to a collaborative environment by raising new ideas, demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives Complete accurate and timely coverage, liability and damage investigations and evaluations Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claim Represent the company at meetings with management and business partners, as well as virtually at mediations. Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner. Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management College Degree Preferred. JD is helpful, but not required A minimum of 2 years work experience, handling claims of a comparable complexity or working in a legal position Excellent verbal and written communication skills A personal commitment to superior performance that adds value to our company Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external contacts An aptitude to evaluating, analyzing, and interpreting technical information Sound decision making skills Proven ability to work independently as well as part of a team Must demonstrate a high level of initiative and leadership skills Excellent time management, problem solving, and organizational skills are required An ability to adapt to new ideas and situations A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems Internal Pre-lit candidates must have coverage authority for administrative charges and demand letters. Additional Requirements: Training: Chubb managers, claim examiners and defense counsel provide a combination of classroom and on-the-job training to ensure our Claim Examiners are prepared to assume full claim handling responsibilities. The training will involve a wide range of knowledge and skill development, including: Cultivating relationships with internal clients (e.g. underwriters) Developing the ability to analyze initial claim reports Developing an understanding of the legal system Understanding how to effectively investigate and document findings Understanding Chubb's products to appropriately determine coverage Learning to interpret and apply insurance contracts Learning how to negotiate settlements If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. The pay range for the role is $54,000 to $86,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

SUMMARYThe Loan Administration Unit (Agency/Bilateral Loan Administration) AVP is responsible for assisting the Section Head in supervising the Agency / Bilateral Loan Administration Section; ensures accurate and timely administration / servicing of the Bank's agented loan portfolio; ensures daily activity comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly and efficiently; provides leadership, training and supervision within the department; and provides a high level of customer relations and service. The Loan Administration Unit (Agency/Bilateral Loan Administration) AVP help assist in transaction approval as required, support a complex loan portfolio, and is required to be fully knowledgeable and skilled in all areas of servicing syndicated and bi-lateral loan facilities.LAU AVP is responsible for all phases of new Agency deal closing process wherein Mizuho’s role is as Administrative Agent or direct lender. This includes providing expertise and guidance during pre-closing meetings, reviewing and providing comments on credit agreement and other closing documentation, coordinating funds flow, fee allocations and disbursement of funds and lender notification, and building deal in lending system. Attention to detail is imperative especially with complex transactions (i.e Project Finance, Securitization, etc.).LAU AVP will have exposure to and will handle various products such as ABL, equity fund finance and residential mortgage, as well as service Left Lead Institutional Term Loan B deals with frequent and multiple lender trades daily and/or weekly.PRINCIPLE DUTIES AND RESPONSIBILITIES:General DutiesAct as Mizuho LAU representative in coordinating transactions between customers, Agent Banks, Participant banks, Front office, Americas Treasury Division (ATD) and other partiesManage the administrative aspect of all New Deal Closings. Calculating, invoicing and disbursing all deal related fees. Coordinating movement of funds related to initial funding and closing. Work closely with Borrower and Bank Group.Report to Management, Supervisors and Account Officer all transactions that require special handling or approval.Credit Arrangement MaintenanceReview, release and approve traditional loan deals processed by administratorsMaintain high level of technical support to Loan Administration staff, account officers and client baseIndependently manage administrative processes for complex loan dealsProvide consultative support to Account Officers on operational deal structure issuesReview Document and Facility Instruction Sheet / CA Booking Request in order to compare loan documentation to Credit Approval and ensure that the structure and content are identical; and to create or maintain Accurate Credit Arrangements in ACBSCommercial Loan MaintenanceRestricted transaction approval authorityResponsible for the daily maintenance of the commitment facilities including: monitoring borrowing status, prepare new borrowings, rollovers, rate sets, conversions, repayments and prepayments.Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective. This includes agency and amendment fees as well as all monthly and/or quarter end activityMaintaining and monitoring Fronting LC, Invoice Discounting and Risk Participations. Monitoring and distributing Financials when due. Interact with Treasury on rate settings for foreign currencies and USD loansResponsible for verifying integrity of transactionAccountable for ongoing quality, integrity and completion on all dataReconciliationAct as a trouble-shooter for deal management related problemsCommunicate with treasury to confirm discrepancies in funding ratesInteract with customers for all cash movement activityReconcile statement to ledger entriesOthersParticipate in various short-term projects to maintain data integrityMaintain filing and billingSee attached for delegated dutiesException Duties (As requested by UH)Independently manage all collateral requirements for credit dealsAdvise Account officers of all collateral shortfallsPerform periodic data integrity checksDuties as assignedUndertakes special projects, and assumes other duties, as assigned, completing such tasks on time.ComplianceObtain a basic understanding of the applicable rules and regulations that govern the Bank. Understand that all questions and/or clarification about such rules and regulations should be directed to the Americas Legal and Compliance Division. Attend Annual Compliance Training presented by the Americas Legal and Compliance Division. Read and respond as necessary to all compliance-related reference and directive materials received. Comply with the Bank’s “Code of Conduct”.Designated as person responsible for reporting potentially prohibited transaction(s) (OFAC related) upon detection.QUALIFICATIONS:Seven years or more of loan product experience as Administrative AgentExperience with loan operating systems: ACBS, LoanIQExperience with specialized lending products (e.g. Asset Securitization, Leasing, Collateralized Loan Obligations, Project Finance, Loan Trading, and or Credit Derivatives, as necessary)Experience with compliance in a lending areaExperience with collateral evaluation proceduresProficient in management of lending productsBe thorough and accurate and demonstrate attention to detailsCompetent written and oral communications skillsOrganizational skills and to work well under pressureAbility to identify and solve problemsStrong knowledge of wire transfer (FED,CHIPS,SWIFT)Other requirementsMizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.Company OverviewMizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​Mizuho Americas offers a competitive total rewards package.We are an EEO/AA Employer - M/F/Disability/Veteran.We participate in the E-Verify program.We maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-MIZUHO

JOB DESCRIPTION Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued. Want to know more about how you can be a part of the magic? Here's what we're looking for. In this Principal Engineering level role, you will define and execute the strategy for Chubb Small Business technology. You will partner closely with Business & Technology leaders and oversee multiple squads of Engineers ensuring all follow best practices to develop and deliver modern engineering practices that drive high-quality and resilient business solutions. Leveraging your proficiency in insurance practices and products well as architecture background, design thinking, thought leadership, change orientation, strong relationship management and effective communication capabilities, you will work across all layers of the technology stack including multiple policy admin platforms and front-end technologies inclusive of APIs and middleware. In this role, you will Create and maintain engineering best practices, guardrails and standards Partner with business and technology leaders to ensure optimal outcomes and transparency Identify and build support for technical initiatives that address the Small Business needs Provide technical leadership, solution design, communication and direction to foster a team environment, and provide mentorship and feedback to technical resources Foster a culture of innovation and ensure the best use of resources by aligning and building strategic and collaborative relationships with key leaders across the organization Be accountable for the quality of engineering deliverables from the relevant agile teams working on the Auto product and systems across the North America Small Business/Lower Middle Market group Lead technical hiring for new members of the Small Business technology team inclusive of US, India, and Mexico locations Develop a robust talent pipeline, seeking opportunities to expand technical knowledge and capabilities of the engineering community through learning plans and skill development in alignment of workforce needs and industry trends Prepare and deliver formal presentations on delivery status and recommendations for business and technology leadership Act as a change agent and SME for other engineers to become effective in an agile-based operating model Keep on top of industry technology trends, advancements and best practices QUALIFICATIONS Bachelor'sABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.