Information Technology Specialist Salary in Indianapolis, IN

Position: IT Support Specialist Location: Indianapolis, IN Starting Min. Pay: $50K/annually THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. Your Opportunity: The Herff Jones IT Team is looking for an IT Support Specialist to join our HJ Family. Here's How You'll Make Impac t: The IT Support Specialist will perform IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative.The IT Specialist will work well as both part of a team and independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a mid-level professional using standard techniques, concepts, and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing Herff Jones Information Technology, follow directions, and be self-motivated to complete assignments, research and apply solutions. What You'll Do On A Daily Basis: Installing, maintaining, and administering desktop computer systems, and associate peripherals including printers, monitors, docking stations, business application software, and various operating systems. Install desktops, laptops, tablets, peripherals, and software products for networked and cellular standalone environments. Detect, diagnose, research solutions, and resolve desktop, laptop, and tablet software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and laptop, and tablet hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to Sr. Manager as required. Utilize ITSM software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse. Provide technical support for users assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Provide after-hours support and be on-call as needed. What You'll Bring To The Table: Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. Ability to create scripts for automation and better-defined troubleshooting processes. Experience providing excellent customer service. Education / Qualifications: Bachelor's degree in discipline and / or 1-3 years of equivalent experience. High school diploma or equivalent required. IT Certifications applicable to desktop and mobile computer support desired. ITIL Foundations certification preferred. Physical Activities: Daily activity includes but is not limited to: Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, squat, bending, twisting. Ability to crawl under desk if necessary. Carry items 30lbs+ or more. Push and pull carts loaded with equipment. Prolonged periods sitting at a desk and working on a computer . Reading, communication, simple to basic math. Be able to regularly lift/move up to 50lbs. Noise level in the work environment is usually moderate. JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT About Herff Jones:Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com . Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Other details Job Family JF_IT Pay Type Salary

DepartmentCLINICAL TRANSLAT SCI (CTSI) (IN-DMCT-IUINA)Job SummaryThe CTSI Undergraduate Program Manager will oversee pathway programs to support student experiences in STEM careers. Learners will engage in immersion experiences and be supported through career development sessions to assess their advancement.Department-Specific ResponsibilitiesManages a program that provides research experiences for learners enrolled at Ivy Tech Community College. Oversees events and trainings.Manages program summaries and reports. Assists with other pathways programs (high school and medical school students). Works with a team of faculty and staff to organize and run these programs. General ResponsibilitiesPlans, directs, and implements programs or events, including the creation of materials to support these events.Provides staff communications and serves as liaison to program participants, collaborators in other units, community partners, vendors and the public; approves staff purchase requests; arranges staff travel, accommodations, and research activities.Provides mechanisms, training, and advice on a variety of issues such as budget management software and advanced strategies for timely spending of grant funds. May be responsible for meeting revenue targets.Recruits, trains, directs, schedules, and evaluates faculty and staff partners, students and volunteers. Mentors, serves as a resource and provides guidance to team staff members as needed.Researches available grants and works closely with managers to identify funding needs and potential sources, creates grant proposals that further advance support of the program and program participants; May be responsible for meeting revenue targets.Constructs and administers program budgets and approves spending. Tracks progress on deliverables, analyzes data on projected spending and prepares reports for higher management and funding sources.Keep abreast of best practices to recommend policies and procedures that deliver a quality program experience.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree. WORK EXPERIENCERequired2 years in related field. PreferredExperience working with undergraduate students. Program management experience. Experience in a science, technology, engineering, or mathematics (STEM) field. SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Highly thorough and dependable.Demonstrates a high level of accuracy, even under pressure.Working Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationIndianapolis, IndianaBenefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CareerFLSA: ExemptJob Function: General AdministrationJob Family: Program ManagementClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

You deserve the job you loveVolt is immediately hiring for Business Support Specialist In Wilmington, Delaware. As a Business Support Specialist you will: You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers. Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system & scheduling service. This is an excellent opportunity to work in a world-class organization as part of a high-profile project. Learn current support processes and tools (SAP based) for communication/ticket management Learn how the current processes work and what needs to adapt Perform testing of the new Customer Communication/Ticket Management (SAP based) tools May serve as a liaison between Information Technology, user groups and functional departments. Help deploy training for the support staff in upcoming releases Provide "on-the fly" support for functional application software and business processes during release phase Collaborate closely directly with customers when required Feedback status updates (challenges, successes, change requests, etc.) to the project team Support any subsequent rollouts and enhancement rollouts across the globe This is a full time contingent opportunity.The ideal candidate will have: Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields) Experience of operating in a laboratory and/or project management capacity desirable. Superb communication and people skills - able to communicate with stakeholders at all levels. Ability to work as part of a multicultural, cross-country team. Excellent time management skills. The ability to organize and prioritize your workload effectively. A strong valuation of processes and the ability to follow them accordingly with good attention to detail The ability to set customer expectations and balance customer requirements with business needs Pay Rate: $22.00 - $24.50 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. __PRESENT__PRESENTJob ID : 423989

Pay RateStarting pay for this position is $19.00/hr.Job DescriptionSummaryThe IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.ResponsibilitiesRespond to incoming inquiries via phone and emailProvide Tier I technical support to field and corporate associatesRepair, image, and deploy laptops, tablets, and other IT equipment for useWork on special projects as assignedRequirementsAssociate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferredMust be comfortable interfacing with different stakeholders at all levels of the organizationDemonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectivelyTwo years' experience in providing end-user support is preferredKnowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applicationsA high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audienceAt least two years of relevant work experience is needed to be successful in this roleWe are an Equal Opportunity Employer.

Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for four consecutive years. And we aren't done growing. Having been named to the Inc. 5000 list for seven years straight, we are looking to add more talent to our ambitious team.Prolific's state-of-the-art offices are filled with curious and kind people working alongside purpose-driven clients. We offer top-notch employee perks and benefits such as flexible PTO, fun team events, excellent insurance, Tuesday lunches, and amazing office snacks.Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific. We hope you'll consider joining our team!Primary ResponsibilitiesRespond to all inbound help desk tickets in a timely mannerProvide excellent customer serviceDocument service interactions, ticket resolution, and infrastructure designConfigure, set up, maintain, and troubleshoot computer systems, hardware, and softwareDiagnose and repair computer issuesDiagnose and repair SaaS account issuesTraining computer usersManage device inventoryMaintain the technology in our Indianapolis, IN office (On-site)Maintain the technology in all our additional offices (Remote)The responsibilities are many, various, and not limited to those listed above.RequirementsProficiency with macOS computersProficiency with Windows 10 / 11 computersProficiency with networking technologyExcellent oral and written communication skillsExcellent problem-solving skillsAttention to detailWillingness to learnAbility to diagnose and resolve complex computer related technical issuesBachelors degree or equivalent experience in information technology or related fieldAdditional Skills:While not required, understanding in the following skills is a plusExperience with Office 365 administrationExperience with networking administrationBenefitsGroup health insurance (Medical, Dental & Vision)401k matching programLife Insurance (Company paid)Flexible Paid Time Off (Vacation, Sick & Holidays)Short Term & Long Term Disability (Company paid)Training & developmentCell phone reimbursementHybrid work setting and casual dressOn-site fitness centerFree snacks & drinks available in the officeApplicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office or willing to relocate to be considered for the role.

PC Refresh Technician 1 year contractLocation: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills:STRONG CUSTOMER SERVICEHANDS ON EXPERIENCE WITH PC/DESKTOPBuilding a computer in a professional settingSetting up a computerPrinters/hardware supportOVERVIEWThis position is required for assisting the Project Managers and Deployment Leads in implementation of PC Refresh Projects on a 4-year rotating schedule to replace all issued PC computers allowing to efficiently support IT resources across the state. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required.EXPERIENCE DESCRIPTIONAssociates or Bachelors Degree in Computer Science or equivalent experience is required.Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the Microsoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.

OVERVIEW: The AV Lighting Design Specialist for The Children’s Museum of Indianapolis, Inc. is primarily responsible for the design, planning, and installation of theatrical lighting and systems throughout the Museum, including system integration with other applications where needed. The specialist assists with setting up, repairing, and maintaining audio-visual system technology experiences in the museum. The incumbent collaborates with project teams to understand demand and assumes a substantive role in providing recommendations of illumination technology solutions, designs and prototypes. They develop, and supports specialized technology interfaces for exhibits and programs. The specialist is responsible for supporting all DMX building wide systems. The specialist develops and maintains system documentation and provides exceptional customer service to visitors, staff, volunteers, contractors and vendors. The Children’s Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences.   ESSENTIAL RESPONSIBILITIES: Designs lighting plans utilizing drawings, mock-ups, software, and renderings to assist in the visualization of project concepts that align with project objectives. Project manages lighting project scope, design resources, and deliverables within budget to meet milestones and deadlines. Recommends, develops, integrates, tests, deploys, and maintains exhibit technology lighting systems and audio-visual system technology. Responsible for the servicing, troubleshooting, installation, and configuration of Museum wide theatrical lighting. Supports and uses DMX programming for lighting systems as well as utilizes design software for lighting of existing and future galleries. Provides guidance for system automation, operation, and tear down of intermediate to advanced audiovisual systems, audio components, computers, video components, lighting systems, display/projection equipment, and LAN & WLAN networking for AV/Lighting systems. Performs gallery technology startup, shutdown, and repair. Performs scheduled maintenance and gallery installations. Consults with exhibit and project teams to design, prototype and develop specialized technology interfaces for exhibits as well as to create plans/drawings to assist in the project visualization. Advises project teams for new gallery lighting technology and options. Participates in gallery evaluation for technology integration that includes calculating display screen sizes, audio and acoustic requirements and lighting needs. Acts as an AV Tech for events by installing, setting up, and/or configuring audio mixing consoles, microphones, switchers and amplifiers, as needed. Coordinates and participates in input and tracking of daily work through the IIT Help Ticketing system for ongoing communication with internal customers. Utilizes existing systems and maintains accurate records of repairs, maintenance, equipment usage and supply usage. Engages in IT and IP programming and testing of intermediate to advanced audiovisual systems audio components, computers, video components, lighting systems, and display/projection equipment as well as services, troubleshoots, installs and configures audio mixing consoles, microphones, switchers and amplifiers. At the direction of the manager, provides hardware and software support for gallery and public space PC’s, associated software and peripherals, including installation and troubleshooting. Provides guidelines for automation systems for museum galleries Assists with vendor and third party repairs of gallery AV, PC’s and associated peripherals. Assists team with property security, storage, transportation and maintenance of all equipment. REQUIREMENTS: Bachelor’s degree in computer technology, engineering, design or a related field preferred. Demonstrated knowledge of the industry and growing awareness of evolving lighting technologies and capabilities. Specialist (CTS) Certification through InfoComm or similar technical education. Four (4) years of lighting industry experience in similar business environment. Two (2) years of audio/visual industry experience in a Media department in similar business environment. Three (3) years of direct related experience in PC help desk support, AV and lighting support of exhibit technology installation and maintenance or theatre industry technology. Demands high level of attention to detail and the ability to work with and meet strict deadlines. Ability to effectively work with the diverse and highly skilled team of staff, volunteers and interns. Must be able to work a flexible schedule, including weekends, evenings and some holidays. Must have knowledge and experience regarding the configuration, assembly, and operation of computer, network, industrial and electrical technologies. Must have excellent logic, analytical, problem resolution, and communication (both written and verbal) skills. Experience in low voltage service and cable and device termination. Ability to multitask, prioritize and self-manage under pressure and work with a sense of urgency. ADA REQUIREMENTS: Must be able to view computer monitor, reports, manuals, and observe sound and lighting equipment. Must be able to communicate extensively and effectively via telephone/TDD, face to face conversations and two-way radio. Requires dexterity and fine motor abilities for extensive use of computer keyboards, various lighting, sound, and control equipment, interactive media and video systems.Ability to engage in the safe use of heavy power tools, electrical instruments, lift operations and light maintenance. Must be able to sit, stand, walk, negotiating stairs for extended periods of time. Must also be able to bend, kneel, climb, reach and physically lift up to 50 lbs. Must be able to work in confined spaces and heights. Must be able to tolerate dust in the environment. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

DepartmentPSYCHOLOGY (IN-PSY-IUINA)Department InformationIU Indianapolis School of Science is a vital part of Indiana's life, health, and technology industries and allows for unparalleled research and collaboration. We are home to 9 departments and programs representing many different aspects of the science world. Our faculty and staff are committed to excellence in teaching, research, and service.Our faculty engage in cutting-edge research in a wide variety of fields, including biochemistry and molecular biology, clinical psychology, forensic science, pure and applied math, and more.We pride ourselves on our interdisciplinary approach, extensive undergraduate research opportunities, professional school placements, and service to our students. Our graduates are the life blood of an economy that needs innovative thinkers, contributing team members and eager learners. Committed to having real impact in their work and community, our graduates emerge from the School of Science as well-rounded scientists whose experiences have prepared them to solve the problems of the future.Job SummaryDepartment-Specific ResponsibilitiesRecruits cancer patients and their family caregivers into our psychosocial intervention trial and conducts study interviews. Reviews, analyzes, and documents project requirements. Monitors regulatory requirements. Keeps electronic and paper file systems up to date and organized. Provides data management support and assists the study team to ensure accurate data collection and entry. General Responsibilities Assists with identifying and recruiting potential research study subjects; determines eligibility according to the IRB/protocol approved methodologies, coordinates study procedures, and monitors the progress of research studies or projects.Conducts study visit activities and coordinates screening, consenting, and scheduling of test, exams, and/or non-medical/behavioral interventions and assessments involving study subjects; coordinates, facilitates, and performs various study activities; manages all follow-up activities with subjects based on protocols.Records study data, samples, and/or results in various databases; maintains databases for subjects and subject scheduling; performs data validation checks and pursues resolutions to erroneous data; produces various reports in response to requests from PI, sub-investigators, and/or other study stakeholders.Monitors study team compliance with protocol and SOPs; submits all regulatory paperwork required; communicates with PI and sub-investigators about concerns or recommended changes in study protocols, etc.Assists with developing various communications and strategies for advertising and recruitment, as well as in developing information materials for study participants.Stays up-to-date on regulatory affairs and/or clinical research best practices by attending continuing education classes, conferences, seminars, and project team meetings.Provides various other clinical research study or project support as needed (such as assisting with budget development, invoicing for adverse events, billing compliance and patient billing resolution).May provide guidance and/or support to less experience clinical research staff.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION / WORK EXPERIENCERequiredBachelor's degree in science or a health-related field and year of health-related or research experience; ORAssociate's degree in an allied health profession and 3 years of health-related or research experience. SKILLSRequiredProficient in English written and verbal communication skillsMaintains a high degree of professionalismDemonstrated time management and priority setting skillsDemonstrates a high commitment to qualityPossesses flexibility to work in a fast paced, dynamic environmentHighly thorough and dependablePossesses a high degree of initiativeAbility to build strong customer relationshipsPreferredDemonstrates basic computer skills, such as knowledge of Microsoft Word and Excel.Ability to communicate effectively with a multidisciplinary study team and families coping with cancer are essential. Working Conditions / DemandsThe role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: MasteryFLSA: NonexemptJob Function: ResearchJob Family: Clinical ResearchClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Indianapolis, IN area. This successful resource will be responsible for providing technical support to business users.RESPONSIBILITIES:Troubleshoot to isolate and diagnose database, website, and application related issuesDevelop, deploy, manage, and enhance IT systemsDevelop standard operating procedures, policies, and documentationTrain users on software applicationsReview security requirements and controls, then recommend and implement remediation effortsDocument and recommend improvements for reports and datasetsREQUIREMENTS:2+ years of experience supporting complex applicationsSQL troubleshooting experienceLight coding exposureStrong communication skills to interact with business usersPREFERRED SKILLS:Bachelor's degree in Computer Science, Information Technology, or related fieldUser testing experienceVBA knowledgeExcel troubleshooting exposureTableau reporting experienceTERMS:This position is a direct hire opportunity with a salary up to $90K based on experience. They offer benefits including full medical, dental, and vision along with generous PTO, 401K matching, and other soft benefits.

Job SummaryThe IT asset specialist is responsible for managing and maintaining the lifecycle information, status, and compliance of technology-based hardware and software assets across the network or enterprise. The IT asset specialist also defines and implements the asset tracking and configuration management processes, policies, and procedures, using appropriate tools and best practices. The IT asset specialist collaborates with IT project teams and other departments to ensure the proper integration and alignment of IT assets and configurations.Essential Job FunctionsImplement and maintain asset lifecycle information, including status, for technology-based hardware and software assets.Track and report on all hardware and software across a network or enterprise; monitor and report on unlicensed installations and prohibited software.Prepare reports and documentation related to software assets including license entitlements deployments, usage and compliance status.Review inventory (physical and automated) for variances with asset database records.Provide assistance and information to procurement.Understanding of software contract entitlements and how the technologies of software discovery systems play their part in mapping entitlements with the inventory.Develop and maintain IT asset management procedures and guidelines to ensure adherence to ITIL best practices.Automate IT asset management and configuration management processes using appropriate tools.Collaborate with IT project teams to ensure configuration management requirements are properly incorporated into project plans and schedules.Continuously evaluate and improve software asset management processes policies and procedures.RequirementsBachelor's degree or equivalent technical / business qualification through experience3+ years of experience managing ITAM processes and systems.Experience managing and maintaining hardware, software, physical and virtual resources.Experience managing lifecycle refreshment plans of IT assets, including physical, software, and licensing.Proficient knowledge of ServiceNow, advanced knowledge of the SAM Pro / HAM Pro modules a must.Advanced knowledge of IT asset management principles / practices.ITIL V4 foundations certification.