Escalation Manager Salary in Indiana, USA

Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. Act as a thought leader and influence broadly across the customer and internal stakeholders Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs Responsible for project delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the program Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C-Level suite management Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. Manages projects within assigned program as needed Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction Ability to perform other relevant duties as assigned Skills Required Healthcare industry knowledge; payer knowledge is preferred Highly analytical and organized Excellent teambuilder Great negotiator and influencer Adept at conflict resolution Creative problem solver Outstanding planning, resource, and stakeholder management skills Ability to collaborate with and influence stakeholders across organizational boundaries. Able to see the bigger picture and sell the vision Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Effectively provides strategic escalation management across project portfolios Program-level budget management Experience with partner management or operations. Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline Experience the healthcare industry Experience in a fast paced, customer facing role 10 years of healthcare related program and/or project management experience C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios and programs PMP preferred Strong technical aptitude including proficiency in Microsoft Office applications MinUSD $110,000.00/Yr. MaxUSD $130,000.00/Yr.

Responsibilities of the Sr. PMCreate and track action item listsDocumentation of business processesEnterprise change management planning and supportFacilitate and lead various project management meetingsEnsure management artifacts are kept up to date and available to all stakeholdersPlan, manage and facilitate collaboration meetings with OCIO and critical DOI stakeholder groupsFacilitate "root cause" analysis and "red team" review meetingsFacilitate the acceptance and organizational change associated with alternative business processesFacilitate the development of a solutions architecture, and operational support planFormulation and updating and baseline of Work Breakdown Schedule (WBS) project schedulesIdentify project issues, manage and track to resolution or escalation for multiple, concurrent projectsImplementation and installation planning and execution and roll-outIncorporation of software development lifecycle (SDLC) and change management processes within project delivery cyclesLeading team members to deliver software development lifecycle documentationLeading and coordinating efforts in the development of pricing models for new services or new aspects of existing services and creation of service catalogsLeading technical staff in the development of support models for new services or new aspects of existing servicesManagement / Configuration Control and IT Workload ManagementOperating Plan Development and utilization: the contractor may be required to develop operating plan documents to provide a description of how production support services will be delivered.Perform business requirements and technical requirements development (i.e., Use Cases)Perform management reportingReengineering flows and process documentation.Requirements DocumentationTechnical Solution DevelopmentAssist with the execution of configuration management processes and procedures.Develop and track ongoing operational tasks related to supporting a directory services environment.Support for transition activities which will be orchestrated within the overall context of the Unified Messaging Section body of work.Tracking and reporting progress, as requiredLessons learned creation and facilitationAssist with conducting market research for technical solutionsAssist with the documentation, development, and version control of concept of operations documentsAssist with the preparation of business requirements and technical requirements documents development (i.e. Use Cases).Assist with the documentation of Risk Management PlansPrepare and deliver PowerPoint presentations to update senior management on latest developments and issuesPrepare meeting agendas, facilitate technical conversations during meetings and document action items.Assist with Technical Solutions DevelopmentIdentify and monitor project issues for management, resolution or escalationTrack and monitor activities on a daily basis to include risk identification and mitigation strategiesResource QualificationsProject Management Professional (PMP) certification with at least 5 years' experience in a Technical PM roleDemonstrated experience working with Directory Services InfrastructureFamiliarity with MS-Office automation products, including MS-Word, MS-Excel, MS-PowerPoint, and MS-ProjectKnowledge of requirements analysis and management;Ability to work collaboratively; Demonstrated experience and capabilities in high level report writing and oral presentations for executive level management.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Grow your career. Drive innovation.At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs).Works with Operations Leadership to identify gaps and specific actions.Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions.Ensures chargeability reporting completed weekly.Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy.Responsible for conducting regular coaching sessions and for retention of team members.Maintains acceptable conduct according to all Bell Techlogix policies and procedures.Maintains organizational effectiveness and efficiency by supporting, implementing and communicating strategic plans.Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management.Understands and works within SLA's and KPIs to fulfill Company's obligations.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program.Drives improvement and accountability for team based on QA and customer satisfaction feedback.Maintains a strong working relationship with clients and coworkers.Acts as point of contact for client inquiries and escalations.Works in an "on call" capacity as needed.Functions as Major Incident Manager as needed.Other duties as assigned.Supervisory Responsibility: Will be responsible for a team of up to 20 L1 and L2 Associates.Required Education and Experience: High School Diploma or GEDSome college or Technical School or a combination of technical work experience and school.Industry certifications preferred.2-3 years relevant helpdesk experience, IT and or desktop support experience.Minimum of one-year supervisory experience.Minimum 2 years customer service experience.Experience with ITIL best practices.ITIL Foundations certification preferred.Microsoft Office proficient.Knowledge, Skills, and Abilities:Ability to verbalize information and ideas in order others will understand.Ability to identify and understand the speech of another person.Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information.Ability to multitask and complete tasks effectively.Excellent verbal and written communication skills.Ability to mentor and help in the professional growth of others.Highly developed interpersonal skills.Strong problem solving, conflict resolution, and customer service skills.Ability to work independently and maintain professional working relationships with coworkers.Ability to obtain information from all relevant sources and use information to identify solutions.Ability to lead and direct a group of employees.Physical, Mental Requirements and Work Environment: Must be able to sit for 50% of work shift.Must be able to view computer monitor for 60% of work shift.Must be able to use keyboard for 60% of work shift.Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.Fast-paced work environment with moderate call-center noise levels.Must be able to lift up to 15 pounds infrequently.Available to work in an "on call" capacity.Schedule flexing may be required depending on business need.Equipment Used: Computer frequentlyTelephone frequentlyConditions of Employment:Must pass background check.May be required to pass a pre-employment drug screen.Must pass client specific requirements as applicable.Equal Opportunity Employer - Disability and Veteran

Job Title: General ManagerLocation: Montgomery, ILJob Type and Duration: Full time Direct hirePay rate: 120k plus depending on background and experience Global organization specializing in the manufacturing and distribution of polymers is looking for a General Manager to be based out of their newly built facility in Montgomery.The primary purpose of this role is to oversee the distribution facility operation with a focus on optimizing productivity and efficiency while maintaining robust safety and quality standards. Carries out management and supervisory responsibilities in accordance with the organization's policies, applicable laws, and regulations. Areas of Responsibility Oversees activities of all departments within the facility including, production, shipping/receiving, lab, maintenance, customer service, inventory control, safety, and quality. Works alongside Senior Management to plan, develop, implement, and enforce facility policies and goals. Leads the development of robust reporting and utilizes reporting and analytics to drive productivity and operational efficiencies and to identify areas for improvement. Overall responsibility for operational spend including management of manpower, maintenance, and supplies Oversee the implementation and ongoing enhancement of a new WMS system in the facility, including optimizing processes and ways of working to assure the operation realizes the full system benefits Plays a leading role in the transition of operations from the current facility in Shorewood, IL to the new facility in Montgomery, IL Communicates with customers and commercial channels to support business opportunities and as an escalation point for service related failures Instills a culture of safety at the facility and ensure the facility meets all Company and OSHA safety standards. Ensures the facility meets all environment requirements including Operation Clean Sweep requirements. Responsible to sign off on all ISO documents and assure the facility follows all ISO requirements Assists Senior Management with strategic project initiatives. Generate and conduct yearly employee evaluations Other duties as assigned by Senior Management. Minimum Qualifications / Education / Certifications Education: Bachelor's Degree - preferred. Minimum of 10 years of related experience in a similar role, including people management; responsibility to include the following in a manufacturing a distribution environment Staff planning; decision-making; facilitating process improvement; taking responsibility for subordinates' activities; provides regular performance feedback; continually works to improve supervisory skills. Treats people with respect; works with integrity and upholds organizational values. Business Acumen to include the understanding of business implications of decisions. Works within approved budget. Contributes to profit and revenue. Exhibits sound and accurate judgment and makes timely decisions. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. To perform this job successfully, an individual should have knowledge of and experience using warehouse management systems; order processing systems; business intelligance tools (i.e. Tableau, Microsoft BI), and be proficient in Microsoft Excel, Word, and PowerPoint. Capable of developing project plans and communicating changes and progress. Demonstrated leadership capabilities; Looks for ways to improve and promote quality within the facility. Applicants must be authorized to work in the U.S.No sponsorship offered

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About this role: We are seeking a highly motivated and skilled Senior Channel Manager for Managed IT Services (MSP) who can surpass sales targets and develop an active pipeline with partners in the Western half of the US. The primary objective of the Senior Manager, MSP Partnerships is to drive CyberArk Software sales revenues through the Managed Services route to market, closely managing, developing, and executing on an agreed growth plan. The ideal candidate should have a proven track record of successfully generating leads and closing sales, and strong working relationships with global and regional Managed IT Service Providers. This position requires technical expertise and deep understanding in selling to Managed IT Services subscribers, Cloud, Cybersecurity, and SaaS products to medium and enterprise-sized businesses (SMBs).The Senior Manager, MSP Partnerships - West will be specifically responsible for building and expanding the MSP route to market across the west region of the US, aligning with our internal stakeholders, MSP partners and business unit functions through sales, partner success and marketing. CyberArk is uniquely positioned as undisputed leaders in our space and has amassed an enviable enterprise client base. The Channel and our partner eco-system are a key component of our growth plans and fully aligned to support our go-to-market strategy. This is a varied role and will require focus, channel relationship acumen and a solid understanding of how to engage and develop MSP partnerships.What you will do: Create MSP prospect pipeline including creating and implementing strategic account plans focused on attaining CyberArk-as-a service deployments by managed service providers. Develop strong senior leadership relationships with managed service providers to drive strategic focus on CyberArk products and solutions. Engage in a highly proactive outreach approach to prospect and named MSP accounts. Educate MSP partners of the benefits of a working partnership with CyberArk. Drive to embed CyberArk solutions into partner MSP platforms both to secure MSP supply chains and to create joint GTM value propositions - understanding MSP operating models is a must. Work with MSPs to use CyberArk solutions to secure and protect existing service delivery offerings through Service Design workshops. Develop joint intellectual property and joint offerings with strategic focus partners to exploit white space market opportunities in target sectors and verticals. Develop new MSP pipeline / revenue through target market focus, joint business, pipeline and forecast planning and execution. Key focus on new MSP onboarding end to end with the full realization of identity as a service route to market. Collaborate closely with sales and leadership on partner business opportunities and escalations. Pipeline management & forecasting across Partner co-sell opportunities. Use cross-functional teams of specialists to drive enablement and marketing activities for partner training and marketing execution activities. What you need to succeed: Demonstrable experience either in Privileged Identity software sales to MSPs or as a MSP Relationship Manager in a Software Security vendor with indirect sales and can demonstrate a strong track record of success. Good understanding of the Identity Security market and how CyberArk solutions apply to it across its product families. Strong ability to build and use relationships with partners as well as internal end customer field sales, SEs, inside sales, partner success and marketing teams. Planning and financial skills including business planning, pipeline management and forecasting. Understanding of MSP partner economics, business models and motivations for customer success. Experience in pipeline building with partners including planning, gaining senior sponsorship, delivering training, sales coaching, and timely execution/follow-up. Ability to present, sell and close within a sales environment at executive level. Ensure that all Partners within the designated territory reach and maintain the appropriate certification required to participate and contribute to the CyberArk Privilege partner program. Ensure appropriate and achievable business plans are in place to drive sales revenue of CyberArk solutions and ensure CyberArk maximizes the value-add from the relationship. Train Partner sales teams and be fully conversant on current broad and vertical messaging across the portfolio. Reinforce and ensure cadence on the Partner program criteria and drive all Partners to attain the skills levels required. Maintain a sales forecast across your Partners and have deal visibility of all unmanaged opportunities. Execute all the above for a named list of partners. How you will stand out from the crowd: Minimum 5+Yrs Channel experience and at least 5 years in managed services is a must. Strong understanding of managed services partner network within North America Strong and consistent sales track record Able to work to targets, prioritize workload, and manage own schedule. Understanding of the managed services GMT models and operating models specifically in multi-tenant environments Understanding and experience in service design methodology through product or service offer creation CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The salary range for this position is $120,000 - $175,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About the team: CyberArk Support provides front-line technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical problems by interacting with them via web, phone, and email.About the position: Reporting to the Director of Technical Support, the Premium Support Manager will manage and lead the regional Premium Support Engineers team and will fully own the second line support in this region. The Premium Support Manager is part of the Support Leadership, responsible for the direction of the Support group in CyberArk.What you will do: Lead, manage, mentor, and ensure development of the regional Premium Support team in coordination with the regional Director and other team Managers Be responsible for support provided to all of CyberArk's Premium customers, by local team members, global teams, and other departments Manage business and technical escalations, together with other departments and regions, through to resolution Define, and measure team KPI's. Tracking team performance, and encourage continuous improvement Participate in the definition, planning, and execution of the team roadmap according to CyberArk's strategic targets. Includes defining processes, procedures, guidelines, and tools to improve the team's productivity, quality, wellbeing, and success Fully manage support related projects, inception to implementation. Working with other departments on such projects, and ensure their success Learn about the business and what drives competitive advantage Seek to understand the strategic planning process and how their work relates to the business overall. What you need to succeed: 3+ years' experience in enterprise level Support management leading 8+ Engineers Customer centric, leader by heart with heightened sense of empathy Experience in handling technical escalations Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure Experience in hiring, training and mentoring people for excellence Ability to define and design tools and processes Positive can-do attitude, both internally and in customer-facing situations. Excellent communication and organizational skills Excellent written and verbal English skills Proven technical skills Strong knowledge of Windows OS Capable of understanding the technical aspects of a complex systems Capable of researching and understanding third party software and APIs Strong ability to troubleshoot issues and provide resolution CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $105,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-SS1

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.Job DescriptionCore ResponsibilitiesAchieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.Proactively coaches and develops store team to perform their responsibilities at a high level.Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).Coaches team members on how to position all products with customers.Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.Administers cash handling policies and procedures.Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.Is well-versed in sales compensation plans and addresses team member questions.Builds collaborative relationships with market and region stakeholders including the operations manager.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c19e5ed-f524-45e7-be66-7f24e34cdeeb

ASSISTANT PORTFOLIO MANAGER POSITION SUMMARY/OBJECTIVE The Assistant Portfolio Manager conducts a multitude of duties and functions that contribute positively to the overall results of the portfolio, as defined by target operational metrics and financial performance goals. The Assistant Portfolio Manager is exposed and involved with all facets of the market's property management cycle, resident interactions, and oversight tasks as an extension of the Portfolio Manager, often acting as the first line of decision making for standard scenarios. Generally, prioritization of work, focus areas, and ad-hoc projects are at the direction of the Portfolio Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES General support to the Portfolio Manager on tasks, projects, organization, planning, and meetings at the direction of the Portfolio Manager Property Management Cycle Tasks Management The Assistant Portfolio Manager will often act as the first line of review, overview, approval or direction for core property management tasks in VineBrook's workflow.  Leasing Workflow Agent performance monitoring via ShowPro review, lead follow-up and advertising of unit execution, conversion ratios, and participation in monthly goal setting and delivery Application Screening Monitoring the Applicant Tracking report to move applicants forward, collecting or communicating missing or needed data or documentation to agents Approval of Screened Residents with Approved Status Rejection of Screened Residents with Reject Status Initial investigation/documentation request and work on Conditional General agent support as deemed necessary advertising, posts, RentCafe, actual leasing Compliance monitoring and responsibility lease uploads, complete files, etc. R&M Workflow General participation in R&M performance review at PM direction or discretion 1st tier escalation for upset residents interacting with service admin, admin, or retention specialist presenting issue and recommendation to PM Determination of validity and authority to enter PM Requests into Yardi for occupied issues to be sent to service team for resolution Monitoring of open PM requests to ensure they are closed out in a timely manner and resident is communicated with via Assistant PM or Service Admin Retention Workflow Participates in rate-setting discussions or planning for upcoming renewal letters 1st tier escalation for upset residents to generate resolution PM Request, rate increate concessions, etc. monitored via retention rate and renewal rate growth goals Delinquency/collections calls during first 10 business days Violations management assistance as needed Delivery, calls, PM requests, close-out tracking General retention specialist support as deemed necessary renewal signing assistance, property inspections, resident outreach, move-out confirmation calls, etc. Turnover Workflow Monitoring and close-out of CAA and YU tasks in conjunction with PM Setting YU units to on-show and setting market rates using SOP and market knowledge Exposure to AE task, but with no authority for AE approval General service manager support as necessary MIR assistance, agent pushback review, etc. Financial Review Exposure and monitoring to periodic budget and actual results Participation and review of results and goal setting or focus changes, analysis, or adhoc assignment to improve or correct areas of weakness relative to net operating income goals General Tasks Assists the team with various tasks, essentially handling most administrative functions in the office, the overflow, resident follow-up, and any unassigned tasks Assist with move-in or move-out tasks as volume necessitates Month End Close assistance via report monitoring, agent accountability, compliance, etc Attends court proceedings when necessary Special projects as assigned MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Bachelor's degree in Business Administration Highly organized Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills Ability to multi-task Ability to thrive in a fast-paced environment Aptitude with computers, internet, network phone systems, MS Office and Salesforce Must be capable of working effectively with people from differing backgrounds/education levels 2-5 Yrs Experience Valid Driver's License is a requirement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY This position has no direct supervisory responsibility. TRAVEL None OTHER DUTIES  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment. Property Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers; assigned portfolio is considered strategic based on revenue billed and monthly revenue. Generate new business within an assigned group of leads and opportunities. Develop and manage overall account strategies for specific named account customers, with a focus on incremental revenue growth opportunities and retention of embedded base services. Reduction of churn and/or write-downs as a result of overall customer relationship management and customer satisfaction. Conduct quarterly business reviews (QRB) with key customers. Deliver annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.Job DescriptionCore ResponsibilitiesManage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.Renew customer contracts to protect and grow existing revenue streams.Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c1be960-e7f1-4b68-bb4d-e71ca4b87555

DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon’s Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Amazon owned sites. Our Construction Program Managers are on the forefront of creating and delivering the most innovative products to our customers; and are known for changing the face of cloud computing. The Construction Program Manager, will help implement solutions focused on improving processes, streamlining workflows and creating tools used by the field execution teams to deliver capacity more efficiently. They will work closely with regional leadership and Construction Managers to increase visibility of projects that will allow the business to be more proactive in driving on-time delivery of capacity. They will support effective communication of escalations and harden existing mechanisms, analyze successes, deep dive misses and identify opportunities for sharing lessons learned across AMER.Key job responsibilities• Gather, define, refine, and drive requirements for program process, standards, and system Implementation requirements needed to monitor & report on construction programs across multiple geographic regions with little or no direction from management.• Identify process and communications gaps, while developing and driving solutions.• Develop and maintain lessons learned and establish mechanisms to share this with teams.• Work closely with stakeholders on key program initiatives to develop and implement procedures and systems that continually improve and streamline the program.• Drive simplification and automation to evolve processes, services, and solutions, to increase agility and efficiencies and lower costs.• Establish a metrics-driven, programmatic approach to strategic initiatives to develop improvements and efficiencies.• Define & evaluate KPIs derived from program milestone, estimate, spend forecast, and cost/resource loaded schedule performance.A day in the lifeAs an AWS Construction Program Manager you will work closely with Construction Managers, regional construction leadership and stakeholders on key program initiatives to develop and implement procedures and systems that continually improve and streamline the program. You will Identify process and communications gaps, while developing and driving solutions. You will be involved in the full life cycle of construction projects including activity from the start of the construction project through project execution and close out. You will work with highly-motivated experts from Engineering, Design, Construction, Procurement, Finance, and Legal to drive key deliverables required to build AWS data centers.About the teamThe AMER Construction Program Management Office (PMO) includes; Regional Program Managers, Construction Coordinators, Program Controls and Onboarding, Training & Development. The team develops and implements solutions focused on improving processes, streamlining workflows and creating tools used by the field execution teams to deliver data center capacity more efficiently. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Columbus, OH, USA | South Bend, IN, USABASIC QUALIFICATIONS- Bachelor’s degree in Construction Management, or 10+ years of relevant construction industry experience in lieu of a degree - 6 years of experience in construction management, or construction program management of large, complex projects involving large- scale mechanical, electrical, and plumbing (MEP) plants - 6 years of general contractor and vendor management experience (request for proposals, bidding, change orders, quality control, and RFI and submittal tracking) associated with construction and project execution- Experience working with cross function teams to deliver complex construction projects. PREFERRED QUALIFICATIONS- MS in Construction Management or Engineering (Mechanical, Electrical, Civil, Structural) - 10 of Years Experience in Construction Management of large-scale projects - 10 of years experience in Project Management and Vendor Management - 6 of years experience In Data Center system-level architecture and electrical engineering principals - 6 of years experience In Data Center system-level architecture and mechanical engineering principals - - Experience designing data centers or critical MEP infrastructure - Certified as a Professional Engineer (PE), LEED, or Certified Construction Manager (CCM)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.