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Accounts Receivable Analyst Salary in Houston, TX

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Senior PeopleSoft Programmer Analyst
Thinking Minds, Inc., Houston
Job Title: Senior PeopleSoft Programmer AnalystLocation:Houston, TX, USAExperience: 1 year or moreAt Thinking Minds Inc., we are committed to finding the perfect fit for both our clients and candidates. We believe in fostering an inclusive environment where individuals can thrive professionally and personally.About the Company:Our client, a global insurance organization, operates at the forefront of the industry, providing essential coverage that allows individuals and businesses to pursue their dreams. They are committed to excellence in insurance, empowering their employees with the tools and support they need to succeed. Offering a holistic approach to employee well-being, they provide benefits such as paid parental leave, caregiver support, volunteer time off, 401k match, and comprehensive medical, dental, and vision insurance.Role Overview:As a Senior PeopleSoft Programmer Analyst, you will play a crucial role in expanding the use of PeopleSoft globally within our client's organization. You will collaborate with cross-functional teams to develop and maintain PeopleSoft systems, with a specific focus on Accounts Payable and Accounts Receivable modules. From creating technical specifications to performing unit testing, you will contribute to the efficiency and effectiveness of our client's business processes.Key Responsibilities:Develop technical specifications for coding systems or programs, including data sources.Write and implement program logic according to technical specifications.Perform PeopleSoft online coding and conduct unit testing.Review, analyze, and modify programming systems to address business needs.Install systems and programs to support organizational processes.Create complex reports and perform complex SQL queries to support business users and management requests.Integrate programs with other systems within the organization.Research issues and maintain integrations/interfaces between PeopleSoft modules.Provide second-level technical support for PeopleSoft interfaces and modules.Support third-party system interfaces.Requirements:Bachelor's Degree in Computer Science or equivalent experience.Extensive experience as a PeopleSoft programmer or developer.Proficiency in PeopleSoft Financials (9.2) or higher.Strong knowledge of Oracle databases and database tools (e.g., SQL Developer).Functional understanding of financial systems and accounting concepts, with a focus on AP and AR PeopleSoft modules.Excellent troubleshooting and problem-solving abilities.At Thinking Minds Inc., we believe in equal opportunities and encourage candidates from diverse backgrounds to apply. If you are a talented programmer with a passion for PeopleSoft and a drive for excellence, we want to hear from you. Join us in shaping the future of insurance and enabling individuals and businesses to pursue their passions with confidence. Apply now to embark on a rewarding career journey with our esteemed client.
Senior Oracle Financial Functional Analyst
Texas Children's Hospital, Houston
We are looking for a Senior Oracle Financial Functional Analyst!As a Senior Oracle FIN Functional Analyst, you are responsible for supporting Oracle cloud financial application including performing incident triage, requirements analysis, functional system design, configurations, integrated testing, and solutions maintenance. As an application expert, this position is responsible for the successful delivery support of technology solutions in the Corporate Accounting and Finance business areas by following TCH' SDLC and Agile Project Management, Change Control and testing methodologies.• Responsible for leading a AMS support team for issues and enhancements for the Oracle ERP Cloud core finance applications• Provide expert solutions in the Oracle ERP Cloud core finance modules: General Ledger Accounts Receivable, Procurement, Accounts Payable, Fixed Assets, Projects, Grants and Cash Management.• Maintain Oracle configuration changes in respective application areas.• Work with Business Analysts, Process Owners and End Users to analyze business requirements.• Support configurations, customization, reports and interfaces, testing and user training.• Develop test scenarios and test scripts in the impacted solutions to facilitate appropriate integrated testing.• Implement new system solutions and lead system testing and resolution of system issues per Securitas' project management methodology.• Work closely with applications Support group to ensure proper post-implementations handoff.Closely work with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions.• Create and maintain system/application documentation (requirements, processes, procedures).• Provide applications knowledge in evaluating and improving current business processes.• Provide expertise on new application releases and new functionality in Financial/projects/Grants modules.• Provide cross-module and cross-functional area integration support.• Ensure integrity and accuracy of all application system setup information.• Interact with technical/development professionals in the design and support of required specific customization and interfaces to the Oracle ERP Cloud applications.• Support in the investigation and resolution of reported system issues. Provide system information, utilize diagnostic techniques, guide the efforts of the production support.• Follow prescribed methodologies and processes in completing Oracle support and implementation activities.• Additional duties as assigned by management.What is required for this role?• Must be a Functional Professional with 10 years of Oracle Cloud ERP Financials implementations and Production Support (e.g., Oracle ERP Cloud, Oracle R12) and a senior team member, team lead on at least 3 full cycle implementations.QUALIFICATIONSEducation- H.S. Diploma or GED required- Prefer bachelor's degree computer science or information technologyExperience- 8 years application design and implementation- management or project leadershipExperience offset:A bachelor's degree will substitute for 4 years of experience.Preferred experience:• Experience as a resource in the implementation lifecycle of at least 5 years or 3 Oracle ERP Cloud Application.• An Oracle Financials applications experience such as: General Ledger (GL), Sub-ledger Accounting (SLA), Accounts Receivables (AR), Accounts Payables (AP), Cash Management, Fixed Assets, Treasury, Procure-to-Pay (P2P),• 3 to 4 years of experience in leading a production support and operations using external Application Management and Services (AMS) organization.• Demonstrated experience as a senior resource leading in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, functional configuration, testing, client user training• Senior lead experience on complex, international, multi-currency and multi-organization implementations• A bachelor's degree in accounting or finance AND Oracle ERP Cloud experience in at least three of these modules: General Ledger, Accounts Payable, Asset Management, or Procurement.• Must have experience collaborating with stakeholders on business process issues and enhancements• Must have experience collaborating with technical team on business requirements, design and deployment• Experience in providing support during month end/weekend/weekdays evening etc.Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Senior Oracle FIN Functional Analyst
Texas Children's Hospital, Houston
We are looking for a Senior Oracle FIN Functional Analyst!As a Senior Oracle FIN Functional Analyst, you are responsible for supporting Oracle cloud financial application including performing incident triage, requirements analysis, functional system design, configurations, integrated testing, and solutions maintenance. 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We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Sr. Dispute Analyst (Houston or Dallas area)
ThyssenKrupp Elevator Corporation, Houston
The first 3 letters in workplace safety are Y-O-U!TK Elevator is seeking an experienced Sr. Dispute Analyst in the Houston or Dallas Texas area. This role will serve as the point of contact for branch level escalations to resolve customer disputes. The individual will work closely with both the area general managers/account managers and the shared services collections team to drive improvement in AR.ESSENTIAL JOB FUNCTIONS:Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.Responsible for collaborating with general managers and account managers when action items by them are needed.Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice ("Hold Letters") and final demand letters to non-paying customers.Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments.EDUCATION & EXPERIENCE:Bachelor's degree in business, finance, or related field preferred; equivalent combination of education and experience requiredExposure to management consulting, private equity, or similar roles preferred.Experience working in an environment responsible for delivering strategic initiatives preferred.3+years related experience with business-to-business customer interactions and/or training in collections.Elevator industry or service-related field experienceAbility to read and interpret business contracts, technical procedures and government regulations.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.EDUCATION & EXPERIENCE:Bachelor's degree in business, finance, or related field preferred; equivalent combination of education and experience requiredExposure to management consulting, private equity, or similar roles preferred.Experience working in an environment responsible for delivering strategic initiatives preferred.3+years related experience with business-to-business customer interactions and/or training in collections.Elevator industry or service-related field experienceAbility to read and interpret business contracts, technical procedures and government regulations.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables. The first 3 letters in workplace safety are Y-O-U!TK Elevator is seeking an experienced Sr. Dispute Analyst in the Houston or Dallas Texas area. This role will serve as the point of contact for branch level escalations to resolve customer disputes. The individual will work closely with both the area general managers/account managers and the shared services collections team to drive improvement in AR.ESSENTIAL JOB FUNCTIONS:Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.Responsible for collaborating with general managers and account managers when action items by them are needed.Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice ("Hold Letters") and final demand letters to non-paying customers.Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments.
Cost Specialist
Quanta Infrastructure Solutions Group, Houston
Job Description - Senior Cost Control SpecialistGeneral DescriptionThe Senior Cost Control Specialist will be responsible for assisting the Project Managers, Operations Directors, and other project team members with all facets of project cost control and execution. Key to this role will be the ability to effectively liaise between Project Management, Operating Unit Partners, Project Controls, and Project Accounting regarding both Cost Analysis functions to ensure appropriate information sharing and risk/performance management. The Senior Cost Control Specialist will be responsible for effectively capturing, tracking, and measuring a broad range of project budgets, actual and forecast cost, change management, risk and contingency management, project billings, accounts receivable, accounts payable and project valuation information to satisfy QISG monthly close, and Quanta / Client reporting requirements.This position will be expected to guide and transfer knowledge to junior project controls individuals as needed. Work assignments may include multiple concurrent projects. While not otherwise involved in project-specific work, the Senior Cost Control Specialist will support other project and proposal efforts.The Senior Cost Control Specialist understands the entire Cost Analysis functions, with responsibilities as follows:General Project Controls DutiesSupport or modify Project Controls Execution Plan (PCEP),Assist with staff development,Adheres to internal standards, policies, and procedures,Supports internal and external audits,Responsible for ad hoc requests and inquiries, as required.Cost Control DutiesEstablish, maintain, and update cost control budgets, actuals, and forecasts within QISG cost control system via Cost Breakdown Structure (CBS)Prepares, manages, and updates project budgets, budget transfers, through the Prime and Subcontract change management process (including change logs)Supporting project change processes by helping to create, review and track project deviation notices and variationsManage impact of changes & trends with discipline leads, operating units and project managementActively manage cost forecast; raise and facilitate the trend process; updates to forecast and cost flowManage Internal Operating Unit (OpU) and 3rd part subcontractor budgets, commitments, actuals and forecastingManage material and equipment vendor budgets, commitments, actuals and forecast, including tracking cancellation clausesDeveloping, reviewing and validating data with discipline leads for cost reporting data, incurred cost, earned value and forecastCommunicate with project team, receiving regular status and forecast updatesQuality Control (QC) and analysis of project controls deliverables including Estimate at Completion (EAC) changesDevelop and maintain professional services staffing plansCalculate, explain, and report variances, performance, and other project metrics, including Cost Performance Index (CPI), Schedule Performance Index (SPI), Manpower, Progress and ProductivityCalculate and explain value of work done and accruals for all aspects of project costPerforms change and risk management responsibilities; identifies, documents, and assists with developing mitigation plansCalculate and forecast project cost risk values and assess against remaining contingencies and allowancesResponsible for the preparation of Prime Contract progress payment applicationsReview, code, and enter vendor and subcontract invoices, lien waivers, logs, against contract terms, into QISG accounting systemAssimilate project data for monthly or other frequency customer and internal reports; create reporting graphics and tables using Power BI or other graphical softwareInterface with finance and accounting for understanding and forecasting all revenue and project cost expenditure, revenue recognition, customer invoicing, cash flow and cash callsAbility to be solely responsible for all cost analyst duties on a project or portfolio of projectsRequired Experience and EducationBachelor's degree in Construction Management, Engineering, Business or related field; or Project Controls and industry experience, may be substituted8+ years of project controls experience with multi-year design and construction projects, specifically in the EPC spaceKnowledge and proficiency of EcoSys will be a plusStrong knowledge of Microsoft Office SuitePreferred Experience and EducationJDE and Primavera P6 experience is a plusDocument control (Procore a plus) and contract administration and managementSkillsMaintain a safe office working environmentStrong knowledge of, and the interrelationship of, a thorough technical project scope definition, quality of the schedule and estimate, construction sequence and execution, procurement and contracting strategies through substantial completionThorough understanding of project controls activities related to cost control, planning/scheduling, progress / manpower / productivity, change management, risk management, contingency management and reportingProven team player with the ability to work effectively in cross-function teams and to develop and maintain collaborative working relationshipsExcellent interpersonal and communication skills (both written and verbal) with the ability to communicate effectively and professionally to all levels of the organization Strong organizational and time management abilities; capable of managing multiple projects and priorities simultaneously Innovative individual with pro-active, analytical approach to problem identification and resolutionTravel RequirementsTravel: YesPercent of Time: Up to 25%
Commercial Analyst (Hybrid Schedule)
Kinder Morgan, Inc., Houston
Position Description This position is located in Houston and offers a hybrid schedule (Monday-Wednesday in office, Thursday and Friday working remotely). The Commercial /Account Services Analyst position, reporting to the Director, Account Services - North/Central Pipelines Marketing is responsible for working as a team member with regard to monthly transportation invoicing, revenue plan, compliance program, and Marketing support. Duties include but are not limited to the following:1) Preparation and evaluation of monthly invoices in compliance with pipeline tariffs and SOX controls. Ensure customer invoices are processed accurately and timely.2) During the month, the Analyst monitors preliminary current month invoice data to ensure that all charges are valid and calculating correctly. Examples of these charges include:Reservation ChargesCommodity ChargesCapacity Release CreditsDiscount-related ChargesCashouts, Imbalance chargesStorage-related Charges3) Participate in revenue plan and weekly forecasting. 4) Participate in Contracting:Review contract set-up in DARTReview/Maintain Charge Set-upMonitor Discount Entry 5) Review and reporting of Account Receivables including:Work with Accounts Receivable Dept. to update the Obligor ReportAR aging analysisValidation of invoices, monitoring delinquency reportingAssist with following up on outstanding balances 6) Participate in managing various aspects of group's Regulatory Compliance programReview Transactional Posting Set-up (ongoing/Monthly)Maintain Procedures/ControlsRespond to Audit Requests from internal and external auditorsProvide Information for Reporting (Form 2, etc...)Assist with Index of Customer posting reviewAssist with Tariff-related questionsPerform various daily, weekly, monthly, annual reporting activities relating to Compliance 7) Participate in Monthly Revenue Reporting and Plan tracking. Review and compare monthly invoices with Plan8) Analyze financial information; recognize and report on significant variances, trends and irregularities 9) Participate in development and testing of processes in DART relating to invoicing and other Account Services processes 10) Develop a thorough understanding of proprietary DART system and running required reports and summaries with regard to invoicing, contract information, rates and surcharges, penalties, cashout, etc. 11) Participate in various activates with regard to compliance with all internal SOX controls, including documentation of process flows, identification of risks, implementations of controls mitigating such risk, and evidence of process compliance as it relates to invoicing 12) Monitor, analyze and report as needed capacity releases, discounts, Park and Loan 13) Manage various customer related activities, responding to and resolving customer inquiries and issues 14) Train customers about details on services offered, information and reports available, and use of pipeline proprietary transportation systems 15) Lead efforts to continually evaluate and review related processes for efficiency gains and improvements Position level will be based on the successful candidate's skills and experience. Position Requirements Position Requirements:Bachelors degree in Accounting, Finance, or closely related disciplineAbility to retrieve and analyze large amounts of data in a short amount of time Strong analytical skills and logical thought processes, with the ability to identify and resolve simple to complex issuesHighly motivated individual with the initiative and ability to work through complex issuesStrong computer skills including the ability to use Microsoft software products and the ability to learn proprietary computer systemsAdvanced proficiency in Microsoft ExcelMust be detail oriented, yet able to communicate the larger picture to the management teamResourceful with an ability to gather, synthesize and disseminate informationPreferred Education, Experience and Skills:Knowledge of DART transportations systems Working Conditions:Hybrid Schedule Available - Office in Houston (Monday-Wednesday)/Remote (Thursday, Friday)Overtime required and expected as necessary, often on short notice or without noticeTasks often on fixed and tight deadlines for multiple, often simultaneous, projects EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Senior PeopleSoft Programmer Analyst
Thinking Minds, Inc., Houston
Job Title: Senior PeopleSoft Programmer AnalystLocation:Houston, TX, USAExperience: 8 years or moreAt Thinking Minds Inc., we are committed to finding the perfect fit for both our clients and candidates. We believe in fostering an inclusive environment where individuals can thrive professionally and personally.About the Company:Our client, a global insurance organization, operates at the forefront of the industry, providing essential coverage that allows individuals and businesses to pursue their dreams. They are committed to excellence in insurance, empowering their employees with the tools and support they need to succeed. Offering a holistic approach to employee well-being, they provide benefits such as paid parental leave, caregiver support, volunteer time off, 401k match, and comprehensive medical, dental, and vision insurance.Role Overview:As a Senior PeopleSoft Programmer Analyst, you will play a crucial role in expanding the use of PeopleSoft globally within our client's organization. You will collaborate with cross-functional teams to develop and maintain PeopleSoft systems, with a specific focus on Accounts Payable and Accounts Receivable modules. From creating technical specifications to performing unit testing, you will contribute to the efficiency and effectiveness of our client's business processes.Key Responsibilities:Develop technical specifications for coding systems or programs, including data sources.Write and implement program logic according to technical specifications.Perform PeopleSoft online coding and conduct unit testing.Review, analyze, and modify programming systems to address business needs.Install systems and programs to support organizational processes.Create complex reports and perform complex SQL queries to support business users and management requests.Integrate programs with other systems within the organization.Research issues and maintain integrations/interfaces between PeopleSoft modules.Provide second-level technical support for PeopleSoft interfaces and modules.Support third-party system interfaces.Requirements:Bachelor's Degree in Computer Science or equivalent experience.Extensive experience as a PeopleSoft programmer or developer.Proficiency in PeopleSoft Financials (9.2) or higher.Strong knowledge of Oracle databases and database tools (e.g., SQL Developer).Functional understanding of financial systems and accounting concepts, with a focus on AP and AR PeopleSoft modules.Excellent troubleshooting and problem-solving abilities.At Thinking Minds Inc., we believe in equal opportunities and encourage candidates from diverse backgrounds to apply. If you are a talented programmer with a passion for PeopleSoft and a drive for excellence, we want to hear from you. Join us in shaping the future of insurance and enabling individuals and businesses to pursue their passions with confidence. Apply now to embark on a rewarding career journey with our esteemed client.
Commissions Analyst (Retail Energy)
Dagen, Houston
Located in Houston, TX our Commercial Energy client is seeking a Commissions Analyst. Ideally looking for someone with a curious mind that likes to dig into and analyze data. Come join a growing commercial energy corporation and start your career! Hybrid schedule and located in Central Houston. Excellent benefits!We're looking for a dynamic and motivated individual to join our growing team as a Commissions Analyst. The new role will work as part of a fun and engaging team that ensures quality management of commissions for the broker sales channel.. This position will allow the individual to regularly interact with many areas including Sales, Contracts, Billing, Legal, Accounts Receivable Management, Accounts Payable, Finance, IT, and Customer Service, as well as external parties.RESPONSIBILITIES:Set up and update Channel Partner data, including market license and banking information.Analyze, maintain, and assess accuracy of commission data through various applications, including but not limited to our contract and billing system.Responsible for calculating commissions and sending monthly commission statements to large Channel Partner base.Provide timely research, response, and resolution to commissions inquiries from internal Sales and external Channel Partners.Complete recurring and ad hoc manual tasks for processes not systematically automated.Perform validation and data quality checks on both input data and commissions calculation results.Identify and research data and system issues as they arise, document errors, as well as follow up to ensure resolution.Develop processes and procedures to enhance efficiencies and reduce risk of error.Perform recurring audits of commissions and co-relate internal data to determine accuracy of balances.Support ad hoc projects and report requests as they arise.Collaborate with IT support team to help drive process automation and enhancements.Test system enhancements as needed.Assist with other projects as assigned by ManagementSKILLS/QUALIFICATIONS:Bachelor's degree or equivalent experienceWill consider 1-5 years of experienceRetail energy industry experience is a plusStrong Excel knowledgeBasic understanding of database conceptsManipulation of data and reports is preferredSQL ProficiencyAbility to handle multiple Microsoft Outlook mailboxesUnderstanding of business needs for analyst availability during commission cyclesCapacity for troubleshooting data related system issues using logical problem-solving methods and process of elimination.Strong desire and ability to learn new systems and processes
Client Account Senior Analyst - Cigna Healthcare - Hybrid (Houston, TX)
Cigna, Houston
Job Description: Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 2-3 days per week. The Sales Client Account Support Senior Analyst role provides professionalinput to Client Services assignments and projects for a designated book ofbusiness. This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager. Accountable toproactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The idealcandidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region. This includesmanaging business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases. Key responsibilities will alsoinclude facilitating root cause analysts and issuing resolution across matrix lines.The incumbent candidate must be based out of the following office: Houston, TX Responsibilities: Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business.Attend geographically assigned local market client/broker meetingsCompletes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner. Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Understands multi-product and benefit options for dual systems, platforms, funding types.Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases. Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk. Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations. Including participation in project execution.Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success.Qualifications: Bachelor/Associate's degree in a related field preferred or at least 3-5 years of related experience.Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.Strong attention to detail; Ability to quickly understand the Clients' needs and expectations.Proven Strong analytical and problem solving skills, strongly preferredOrganized and experienced in meeting tight deadlinesStrong communication and interpersonal skills (verbal, written)Ability to consistently meet tight deadlines and work under pressureStrong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is requiredPrior experience working with matrix partners and external customers is preferredAbility to attend client/broker events locally with potential to travelIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.