Business Process Specialist Salary in Horsham, PA

The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.Schedule/Compensation Details:Attractive hybrid work solution that offers the best of both worlds-3 days onsite/2 days remoteSchedule falling between 7:30am-8pm ET M-F with an 8.5 hr workdayCompetitive pay rate - $35This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:-- 1 Week: 7:30 AM - 4:00 PM-- 2 Weeks: 9:00 AM - 5:30 PM-- 1 Week: 11:30 AM - 8:00 PMWhy should you apply:Medical and dental benefitsOpportunity to gain valuable experience.Enjoy a positive and supportive work environment.Paid training to ensure you have the skills & knowledge to succeed.Excellent "foot in the door" opportunity with a Fortune 500 clientWhat's a typical day as a Patient Support Specialist? You'll be:Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management systemResponding to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resourcePerforming administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiverValidating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partnerEntering and maintain accurate data and records into the patient management tool in compliance with the program requirementsFollowing all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the programCapturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirementsProactively working with patients/caregivers showing empathy and compassion throughout their treatment planWorking to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patientsPerforming other duties as assignedThis job might be an outstanding fit if you:Have an Associates degree (B.S. or B.A. degree preferred)Have a minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferredHave excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plusHave the ability to learn and work within IT platforms to document patient casesCan effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizationsAre skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experienceCan demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standardsAre eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journeyCan commute for limited travel to other J&J locations for business meetings (temporarily remote)Are willing to flex in a dynamic fast-paced environment with changing patient/caregiver needsCan demonstrate excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journeyCan demonstrate ability to complete tasks with sense of urgency while adhering to SOPs and established program business rulesHave strong understanding of the importance of adhering to SOPs to ensure compliance throughout the processHave strong financial management skills to reconcile receipts for patient reimbursementAre a self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfactionCan exhibit excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needsCan effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externallyAre an agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexityAre passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services

MUST BE OPEN TO 90% TRAVELWhat You Will Do: Assisting in providing information to sales staff regarding site specific equipment and documentation requirements for effective decontamination of target areas and their validation. Working with client representatives to ensure they obtain the correct documentation to achieve goals and certifications required by site. Leading or assisting in the development of job-specific, on-site protocols for the validation work to be carried out on client locations. Collecting site specific information in preparation of equipment installation and commissioning. Maintaining a strong working knowledge of cGMP practices and provide consultation to Bioquell staff on the subject Traveling extensively (at least 80% of the time) to domestic and international client sites to execute developed protocols including but not limited to: New equipment installation, setup, commissioning Equipment integration testing Operator training Calibration on new equipment Troubleshooting new installations on site Cycle development services on clients sites for cGMP and non-cGMP facilities Equipment performance qualifications Reacting to and remedying emergency client requests for information and services in a professional and flexible manner. Providing upkeep to validation equipment to ensure it is in safe working condition. Participating in departmental cross-training with service and RBDS responsibilities to assist in these roles when necessary. Writing and executing material testing protocols as needed for clients requesting this service. Handling micro-organisms as an integral part of verification/validation of the decontamination cycle development process. Collecting and recording site specific data. Generating, reviewing and distributing required site specific reports. Following company policies, procedures and business ethics codes.?? Position Details: Work Schedule: Monday to Friday, 40 hours a week, including occasional weekend work Weekend working may be required Security clearance may be required for certain clients Minimum Qualifications: Strong background in science, engineering, math or other technical discipline Full understanding of scientific process with strong analytical abilities Outstanding technical aptitude for mechanical and electrical assemblies Excellent troubleshooting abilities Working knowledge of cGMP practices Professional, respectful supervisory behaviors and approach Willingness to travel (minimum of 80% of time, with possibility of travel abroad) Responsible, reliable, quality conscious attitude and commitment to job requirements and performance Physical Demands: Ability to complete pre-employment assessments including a physical, lift and/or carry 50 pounds and drug screen Personal protection: Personal protection equipment (PPE) may be worn on customer sites