Product Analyst Salary in Glendale, AZ

What You Will Do:The Technical Analyst’s primary focus will be working to solution, review and develop SFDC and custom extensions (as necessary) to the salesforce.com product and integrating Salesforce.com with other systems. The developer, in collaboration with the technology team will also help define how the solution will be implemented.  Responsibilities include leading technical requirements gathering sessions, writing requirements and specification documents, any integration efforts and working with the solutions architect to determine the correct solution.  As a key member of the IT organization, this role will be responsible and accountable for providing effective and efficient technical, functional, and reporting support for Salesforce. Overall, the SFDC Technical Analyst will need to analyze and develop solutions to business processes and changes that enable the business to function more effectively and efficiently. This role is hybrid, based out the Glendale, WI (Milwaukee market) Clarios headquarters. Travel up to 10%, if required by the businessThe role of the Technical Analyst requires both judgment and consensus building in areas such as:The effectiveness and efficiency of the implementation chosen,The appropriateness of the technology recommended,Whether the elements of the business system and its proposed implementation have been adequately communicated and understood.Providing recommendations on when to create custom objects or customer pages vs. use out-of-the-box functionality The role for this position is to provide strategic technical direction, and hands-on development and administration of the global Salesforce product suite of tools, including, but not limited to Sales Cloud, Service Cloud, Experience Cloud, etc.  The person in this role will be an expert with Force.com web application development, Salesforce.com integration methodologies and extensions, features, designing solutions, using the Force.com API, APEX, Visualforce, Lightning Web Components (LWC), Lightning Web Response (LWR), Lightning Bolts and other tools that extend the product (e.g. Google App Engine and Amazon Web Services) including the internationalization functionality in SFDC.How will you do it Salesforce platform experience (both declarative and development) required5+ years of IT related experience.  Detailed understanding and experience with Salesforce.com architecture and APIAdvanced understanding of Salesforce.com data model including when / how to create custom objects vs. use out-of-the-box functionality Experience integrating Salesforce.com with other applications via real-time, batch, sync / async, data import / export procedures or common ETL methodologiesExperience with scripted data loader, web services, cloud or on-premises middleware and other enterprise integrating technologiesAdvanced level understanding of information systems and their use in complex organizationVisual Force, Java-Script, XML, Apex Controllers, Triggers, APIs Batch Job, Web Apps Development (Java, HTML, ASP.NET, C#), SOQL and SOSL, DemandTools, SAML Single Sign on (via Salesforce), cloud technology integrationWhat we look forRequiredMinimum of 6 years of Salesforce.com experience5+ years development experience with Visual Force, Java-script, Apex controllers, Triggers, Batch jobs & standard SFDC components required3+ years’ experience with Lightning Web Components (LWC) and Lightning boltsPreferred5+ years platform development experience with SFDC Object design, SOQL & SOSL Knowledge/experience with Lightning Web Response (LWRs) functionalityTravel up to 10%, if required by the business#LI-AL1#LI-REMOTEWhat you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

The Company:Clarios is a world leader in advanced energy storage solutions. We partner with our customers to meet increasing market demand for smarter applications, on a global scale. Our 16,000 employees develop, manufacture, and distribute a portfolio of evolving battery technologies for virtually every type of vehicle. Technologies that deliver uniquely sustainable, next-generation performance, and bring reliability, safety, and comfort to everyday lives. We add value at every link in the supply chain, contributing to the progress of the communities we serve and the planet we all share. Learn more about Clarios at www.clarios.com.The Team:Our Finance organization is responsible for financial planning and reporting, accounting, sales planning and operations, demand planning, as well as ensuring processes meet the needs of our business. We have an outstanding team with diversified experiences. This is a terrific opportunity to work alongside senior leaders – your assigned projects will be visible and strategic that will make an impact on our organization.The Role:Clarios is looking for motivated undergraduates to join our unique Finance Rotation Program. The program consists of four to five rotations in various areas within Finance, most being six months in length. The program does include the opportunity to be a plant financial analyst in one of our US plant locations, which is a 1-year rotation. The rotations will incorporate multiple facets of Finance at Clarios. Rotations could include Commercial Finance, Operations Finance, FP&A, Audit/Governance, Controllership, Risk Management, Tax, Treasury and Technical Accounting. Our management team will provide you with career development planning, networking opportunities, mentoring and detailed performance feedback. The program is designed to expose you to the various functional areas so you can best select your desirable career path. At the end of the program, you will receive your full-time position placement.Open to Undergraduate Seniors that graduated in December 2023 or will be graduating this coming May 2024 (Program start date: June 2024)Responsibilities:Assist in preparation of monthly management reports and presentations.Execute timely and accurate preparation of all accounting/financial documentsIdentify areas of improvement and take action to implement change as agreed upon by managementPrepare month end journal entries and related ad hoc analysis as needAssist with forecasting and strategic plan effortsCompile and review forecasting results from the regions and works together with the regions to resolve unusual trends or findings.Maintains adequate back-up/support for key assumptions.Knowledge, Skills, and Abilities:Enthusiasm for learning new financial skills, business, and product knowledge.Team player with the ability to work independentlySelf-starter who demonstrates confidence working cross functionallyStrong organizational skills and attention to detailExcellent verbal and written communication skills are a mustStrong computer skills (Word, Excel, PowerPoint)Minimum education and work experience required:A Bachelor’s Degree in either Finance, Accounting, Business or another quantitative field is required3.0 minimum cumulative GPALeadership demonstrated through extracurricular activities, employment and/or internship experiencesInternship experience is a plus#LI-AH#LI-HYBRIDWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Who we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.About the RoleClarios is looking for a Lead Tax Analyst to become a key member of its developing Domestic tax team.  Reporting directly to the Domestic Senior Tax Manager, the role will collaborate on all aspects of Domestic tax, including but not limited to the Domestic income tax provision and Domestic tax compliance.  This position will indirectly support the Clarios Global Tax Reporting team as part of the quarterly US tax provision process, coordinate with the US Finance team, offshore business center team based in Bratislava, and Clarios Treasury team. The role requires a solid understanding of tax accounting and tax compliance in a multinational environment with U.S. federal, state, and international tax exposure.  The role demands developing leadership qualities, strong interpersonal skills, a robust desire to get things done, challenge the status quo, and drive improvements. Domestic Tax is an ambitious team, and we want you to be ambitious too! Key Objectives/DeliverablesGuide the preparation and review of the quarterly and annual Domestic income tax provision computations; assist in coordination of effective tax rate, uncertain tax positions and cash tax deliverables; prepare and review quarterly audit PBC requestsInfluence and manage responses to federal & state taxing authority information requests and notices, US domestic tax audits, and appeals of tax assessmentsBe a driver of the Domestic federal and state income tax compliance processes to ensure adherence to deadlines; prepare, update, and organize supporting information; prepare and review Domestic tax returns, tax payments, and claims for refund, with an eye towards completeness and accuracy both in the filings and the supporting documentationIdentify and implement process improvements, data automation, thorough documentation, and control improvementsUnderstand the business and related tax matters and develop the ability to translate this knowledge into tax planning and forecastingResearch US domestic tax-related issues, and analyze the tax effects of proposed transactions, including reorganizations, acquisitions, and divestitures, draft supporting memorandaMonitor and evaluate tax legislation to identify its applicability to the company and articulate such application; stay current with income tax accounting requirements and developmentsAssist in the development of less experienced tax team members and the Domestic tax team, as a functionSupport SOX compliance and documentationSupport Domestic tax management in Domestic tax planning/strategy initiatives and analysisWhat we look forMinimum of 5 years of progressive responsibility in a US domestic tax role.Bachelor’s degree in accountingSolid understanding of tax accounting concepts under ASC 740 and US Tax Compliance processesExcellent communication skills, both oral and written, including the ability to communicate technical issues to both tax and non-tax professionals, particularly in responding to tax authoritiesProven analytical, organizational, documentation and self-management skills with a positive mindset and “problem solver” mentality inherent throughoutAbility to lead and work in a team-oriented environmentProactive in seeking opportunities to assist others with various tax projects.Comfortable working in a fast-paced tax department which values motivated team members who successfully navigate multiple priorities.Basic tax planning skills; strong research skillsDeveloping leadership skillsAdditional Preferences:Experience in Big 4 Public Accounting and multinational corporationCPA or equivalent preferredHigh competency level with various income tax provision and compliance software applications including OneSource Tax Provision and CorptaxExperience with SAP, Sage FAS, and BNA/CCH research programs a plusHigh proficiency with MS Office suite of products (Word, Excel, PowerPoint, Teams, SharePoint).  Working knowledge of Power Apps, a plusOther Considerations:Minimal travelOvertime will be required at peak times#LI-TD1#LI-HybridWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

About the RoleClarios is looking for a Lead Tax Analyst to become a key member of its developing Domestic tax team.  Reporting directly to the Domestic Senior Tax Manager, the role will collaborate on all aspects of Domestic tax, including but not limited to the Domestic income tax provision and Domestic tax compliance.  This position will indirectly support the Clarios Global Tax Reporting team as part of the quarterly US tax provision process, coordinate with the US Finance team, offshore business center team based in Bratislava, and Clarios Treasury team. The role requires a solid understanding of tax accounting and tax compliance in a multinational environment with U.S. federal, state, and international tax exposure.  The role demands developing leadership qualities, strong interpersonal skills, a robust desire to get things done, challenge the status quo, and drive improvements. Domestic Tax is an ambitious team, and we want you to be ambitious too!  This role would require 1 - 2 days onsite at ou Milwaukee, WI headquarters location. Key Objectives/DeliverablesGuide the preparation and review of the quarterly and annual Domestic income tax provision computations; assist in coordination of effective tax rate, uncertain tax positions and cash tax deliverables; prepare and review quarterly audit PBC requestsInfluence and manage responses to federal & state taxing authority information requests and notices, US domestic tax audits, and appeals of tax assessmentsBe a driver of the Domestic federal and state income tax compliance processes to ensure adherence to deadlines; prepare, update, and organize supporting information; prepare and review Domestic tax returns, tax payments, and claims for refund, with an eye towards completeness and accuracy both in the filings and the supporting documentationIdentify and implement process improvements, data automation, thorough documentation, and control improvementsUnderstand the business and related tax matters and develop the ability to translate this knowledge into tax planning and forecastingResearch US domestic tax-related issues, and analyze the tax effects of proposed transactions, including reorganizations, acquisitions, and divestitures, draft supporting memorandaMonitor and evaluate tax legislation to identify its applicability to the company and articulate such application; stay current with income tax accounting requirements and developmentsAssist in the development of less experienced tax team members and the Domestic tax team, as a functionSupport SOX compliance and documentationSupport Domestic tax management in Domestic tax planning/strategy initiatives and analysisWhat we look forMinimum of 5 years of progressive responsibility in a US domestic tax role.Bachelor’s degree in accountingSolid understanding of tax accounting concepts under ASC 740 and US Tax Compliance processesExcellent communication skills, both oral and written, including the ability to communicate technical issues to both tax and non-tax professionals, particularly in responding to tax authoritiesProven analytical, organizational, documentation and self-management skills with a positive mindset and “problem solver” mentality inherent throughoutAbility to lead and work in a team-oriented environmentProactive in seeking opportunities to assist others with various tax projects.Comfortable working in a fast-paced tax department which values motivated team members who successfully navigate multiple priorities.Basic tax planning skills; strong research skillsDeveloping leadership skillsAdditional Preferences:Experience in Big 4 Public Accounting and multinational corporationCPA or equivalent preferredHigh competency level with various income tax provision and compliance software applications including OneSource Tax Provision and CorptaxExperience with SAP, Sage FAS, and BNA/CCH research programs a plusHigh proficiency with MS Office suite of products (Word, Excel, PowerPoint, Teams, SharePoint).  Working knowledge of Power Apps, a plusOther Considerations:Minimal travelOvertime will be required at peak times#LI-TD1#LI-HybridWhat you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

This person can sit remotelyWhat you will do The Connected Services Unit intends to develop connected solutions to reduce/eliminate no-start failure & enable in use data, enabled by SMART AGM, sensors & OBD devices, communicated to the end user via API’s, dashboards, portals, mobile apps and targeting Heavy Duty & Auto for Fleets / Aftermarket / OE.The Data Scientist will be responsible for developing battery health algorithms that are fed by real time vehicle data using state-of-the-art statistical and ML techniques. He/she will also support current initiatives to improve core processes in manufacturing and quality using data collected at the machine level in all our plants. From designing systems that monitor data streams to send signals and alerts to customers, to adding machine learning pipelines that enhance existing processes, their work will have an impact on the always relevant energy business.How you will do itBuild data analysis pipelines to understand vehicle signals related to battery usage in different vehicle applications.Build, develop, validate, and maintain models that will provide battery health assessments to customers of our connected battery products.Build data analysis pipelines to understand machine signals related to battery manufacturing processes.Build, develop, validate, and maintain models to optimize production throughput, decrease scrap rates, and improve product quality, among others.Work collaboratively with other data scientists, engineers, and business stakeholders to craft solutions.Communicate details of the data-driven decision process to non-technical stakeholders.Support other areas of the company in need of ML/statistical solutions.What we look forBS in Statistics, Mathematics, Computer Science, or a related engineering field.3+ years of experience or equivalent academic experience with a master's/PhD program in a relevant field.Proficiency programming with Python, Julia or R and ML/statistics packages such us Scikit-Learn, Scipy, Statsmodels, PyTorch, Keras. Experience with Power BI or Tableau.Good understanding of probability, statistics (hypothesis testing, design of experiments, power calculations, mixed-effect models), linear algebra, and mathematical bases of machine learning methods.Good understanding of machine learning techniques for supervised/unsupervised learning, feature selection, dimensionality reduction, regression, classification clustering, and time series analysis. Experience interacting with databases and writing SQL queries.Experience developing, training, validating, and deploying ML/statistical models. Experience using data visualization techniques for data analysis and model explanation.Experience effectively collaborating with non-technical stakeholders.PreferredExperience and understanding of different deep learning architectures and how each of them can be applied to different problems.Experience with big data technologies such as Databricks, Spark, Snowpark, etc.Experience with cloud technologies such as Microsoft Azure, AWS.Experience deploying machine learning solutions for production (e.g., REST APIs in Azure ML, Docker, Kubernetes) in large data science projects.Experience mentoring Analysts and/or Data Scientists.Experience with any of the following: casual inference, probabilistic graphical models, Bayesian statistics, probabilistic programming languages (Stan) and/or packages (PyMC, PyStan) is a plus.Experience working in manufacturing, IoT, vehicle data, and/or battery engineering is a plus.Publications in peer-reviewed journals and/or conferences related to statistics, mathematics, machine learning is a plus.What you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

What you will doThis position exists within the Customer Success Management function of the Connected Services Business Unit. This role will be responsible for implementing and managing a robust Voice of Customer (VoC) program, including working with the regional teams to ensure consistency in customer surveys, interviews, and social listening, as well as managing the consolidation of results across targeted customers, their personas and their journeys.As a CX Analyst, you will work with the regional sales teams to monitor, capture and analyze customer conversations and interactions, as well monitor social media platforms for competitive intelligence to glean sentiment and other valuable insights related to connected services. You will also implement processes and technology to aggregate and consolidate VoC data to provide a more holistic view for use in product development, monetization, and marketing activities. Additionally, you will leverage operational systems and data to understand how targeted personas are behaving throughout their journey and the issues they are experiencing.The ideal candidate for this role will have strong analytical skills, knowledge of customer research methods, and experience in conducting surveys, interviews, and focus groups. Familiarity with social media platforms and social listening tools, as well as experience with data visualization and reporting tools, is also required. Excellent communication and presentation skills, strong collaboration skills, and a customer-centric mindset are essential for success in this role.How you will do itImplement and manage a robust Voice of Customer (VoC) programSupport regional teams in capturing customer feedback through surveys, interviews, and social listening, and consolidating that information forManage customer research methods to capture qualitative and quantitative insightsIn collaboration with the regional teams, create Voice of Customer (VOC) interviews, guides, survey questions and feedback forums to effectively capture customer insights including pain pointsMonitor and analyze customer conversations and interactions on social media platformsImplement processes and technology to aggregate, consolidate and integrate VoC data for use by key stakeholdersLeverage operational systems and data to understand customer journeys and issuesShare consolidated insights and recommendations with key stakeholders, and support the regional teams .Gather user feedback and data to make data-driven decisions for product improvements.Conduct market research and competitive analysis to identify trends, customer preferences, and potential opportunities for differentiation.Stay informed about emerging technologies and industry advancements relevant to connected services.Collaborate with customer support teams to address customer issues, feedback, and inquiries related to connected services and products.Develop strategies to enhance customer engagement and satisfaction.Potentially up to 30% travelWhat we look for Bachelor's degree in business, product management, engineering, or a related field (Master's degree is a plus).3-5 years of work experience in the Customer Experience field, including CX research, program design, measurements and journey mappingKnowledge of customer research methodsExperience in conducting surveys, interviews, and focus groupsFamiliarity with social media platforms and social listening toolsExperience with data visualization and reporting toolsExcellent communication and presentation skillsCustomer-centric mindsetWhat you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.