The Company:Clarios is a world leader in advanced energy storage solutions. We partner with our customers to meet increasing market demand for smarter applications, on a global scale. Our 16,000 employees develop, manufacture, and distribute a portfolio of evolving battery technologies for virtually every type of vehicle. Technologies that deliver uniquely sustainable, next-generation performance, and bring reliability, safety, and comfort to everyday lives. We add value at every link in the supply chain, contributing to the progress of the communities we serve and the planet we all share. Learn more about Clarios at www.clarios.com.The Team:Our Finance organization is responsible for financial planning and reporting, accounting, sales planning and operations, demand planning, as well as ensuring processes meet the needs of our business. We have an outstanding team with diversified experiences. This is a terrific opportunity to work alongside senior leaders – your assigned projects will be visible and strategic that will make an impact on our organization.The Role:Clarios is looking for motivated undergraduates to join our unique Finance Rotation Program. The program consists of four to five rotations in various areas within Finance, most being six months in length. The program does include the opportunity to be a plant financial analyst in one of our US plant locations, which is a 1-year rotation. The rotations will incorporate multiple facets of Finance at Clarios. Rotations could include Commercial Finance, Operations Finance, FP&A, Audit/Governance, Controllership, Risk Management, Tax, Treasury and Technical Accounting. Our management team will provide you with career development planning, networking opportunities, mentoring and detailed performance feedback. The program is designed to expose you to the various functional areas so you can best select your desirable career path. At the end of the program, you will receive your full-time position placement.Open to Undergraduate Seniors that graduated in December 2023 or will be graduating this coming May 2024 (Program start date: June 2024)Responsibilities:Assist in preparation of monthly management reports and presentations.Execute timely and accurate preparation of all accounting/financial documentsIdentify areas of improvement and take action to implement change as agreed upon by managementPrepare month end journal entries and related ad hoc analysis as needAssist with forecasting and strategic plan effortsCompile and review forecasting results from the regions and works together with the regions to resolve unusual trends or findings.Maintains adequate back-up/support for key assumptions.Knowledge, Skills, and Abilities:Enthusiasm for learning new financial skills, business, and product knowledge.Team player with the ability to work independentlySelf-starter who demonstrates confidence working cross functionallyStrong organizational skills and attention to detailExcellent verbal and written communication skills are a mustStrong computer skills (Word, Excel, PowerPoint)Minimum education and work experience required:A Bachelor’s Degree in either Finance, Accounting, Business or another quantitative field is required3.0 minimum cumulative GPALeadership demonstrated through extracurricular activities, employment and/or internship experiencesInternship experience is a plus#LI-AH#LI-HYBRIDWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Customer Experience Analyst

Clarios, LLC, Glendale

What you will doThis position exists within the Customer Success Management function of the Connected Services Business Unit. This role will be responsible for implementing and managing a robust Voice of Customer (VoC) program, including working with the regional teams to ensure consistency in customer surveys, interviews, and social listening, as well as managing the consolidation of results across targeted customers, their personas and their journeys.As a CX Analyst, you will work with the regional sales teams to monitor, capture and analyze customer conversations and interactions, as well monitor social media platforms for competitive intelligence to glean sentiment and other valuable insights related to connected services. You will also implement processes and technology to aggregate and consolidate VoC data to provide a more holistic view for use in product development, monetization, and marketing activities. Additionally, you will leverage operational systems and data to understand how targeted personas are behaving throughout their journey and the issues they are experiencing.The ideal candidate for this role will have strong analytical skills, knowledge of customer research methods, and experience in conducting surveys, interviews, and focus groups. Familiarity with social media platforms and social listening tools, as well as experience with data visualization and reporting tools, is also required. Excellent communication and presentation skills, strong collaboration skills, and a customer-centric mindset are essential for success in this role.How you will do itImplement and manage a robust Voice of Customer (VoC) programSupport regional teams in capturing customer feedback through surveys, interviews, and social listening, and consolidating that information forManage customer research methods to capture qualitative and quantitative insightsIn collaboration with the regional teams, create Voice of Customer (VOC) interviews, guides, survey questions and feedback forums to effectively capture customer insights including pain pointsMonitor and analyze customer conversations and interactions on social media platformsImplement processes and technology to aggregate, consolidate and integrate VoC data for use by key stakeholdersLeverage operational systems and data to understand customer journeys and issuesShare consolidated insights and recommendations with key stakeholders, and support the regional teams .Gather user feedback and data to make data-driven decisions for product improvements.Conduct market research and competitive analysis to identify trends, customer preferences, and potential opportunities for differentiation.Stay informed about emerging technologies and industry advancements relevant to connected services.Collaborate with customer support teams to address customer issues, feedback, and inquiries related to connected services and products.Develop strategies to enhance customer engagement and satisfaction.Potentially up to 30% travelWhat we look for Bachelor's degree in business, product management, engineering, or a related field (Master's degree is a plus).3-5 years of work experience in the Customer Experience field, including CX research, program design, measurements and journey mappingKnowledge of customer research methodsExperience in conducting surveys, interviews, and focus groupsFamiliarity with social media platforms and social listening toolsExperience with data visualization and reporting toolsExcellent communication and presentation skillsCustomer-centric mindsetWhat you get:Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hireTuition reimbursement, perks, and discountsParental and caregiver leave programsAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide market share leadershipHQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facilityWho we are:Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.