Customer Service Assistant Salary in Florida, USA

General informationJob TitleAirport Customer Service Supervisor - Panama City , FL - Full TimeDateTuesday, April 9, 2024StateFloridaCityPanama City BeachBase Pay Rate:$ 19.50Full/Part TimeFull TimeShiftA.M. shift, P.M. shiftRequirements and Description Requirements and Description Essential Functions / Key Responsibilities Supervises and coordinates daily activities of employees to ensure safe and effective operations. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws. Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. Communicates with manager concerning any problems or issues. Schedules and conducts shift meetings. Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites: Must be a local (in-state) resident. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete SIDA training to obtain airport authority identification security. Experience: 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: Excellent customer service skills. Strong work ethic. Ability to work in a team oriented environment. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications Education: High School diploma or GED. Experience: 4+ years of relevant experience. Relevant supervisory experience. Knowledge, Skills & Abilities: Able to communicate information and instructions verbally and/or via radio equipment. Able to communicate effectively in a professional manner. Strong leadership qualities and ability to create a passionate and efficient workforce. Able to effectively resolve employee conflicts. Ability to apply creative solutions that have a positive impact on results. Working Conditions Work Schedule: You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment: Must be able to be alert to moving vehicles or aircraft and use radio equipment. Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Physical Demands/Requirements: Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down jet way stairs. Supervisory Responsibilities Supervise team of Customer Service Agents and Leads. Legal Unifi is an Equal Opportunity Employer. "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status." Requirements and Description Summary Unifi Customer Service Supervisors are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our customer service manager and broader leadership team to refine improved business processes, strengthen reporting and drive initiatives that will enhance our customers' experience with us, as well as taking ownership of customer issue resolution and mentoring and developing colleagues in their skills and responsibilities.An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can, which is why we're looking to strengthen our Customer facing team. The candidate we're looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a "do what it takes" attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills, exercise their leadership strengths and prove their ability to do what it takes.What will your job involve?Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation Maintain and update filing, inventory and database systems (both manual and computer processes) Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:Creating customer manifests Printing and distributing process documents for daily productionEnsuring stock inventory in conjunction with your Plant Manager Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.Support with routing and rerouting of our trucks on a daily/weekly basisLiaising with all departments and customers on account changes (billing, sales and logistics) Generate reports on an as needed basis for the leadership team Constantly look for new ways to better/improve the current administrative process Who are we looking for?Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates - they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here's some of the skills and attributes that would make you a great fit candidate: Self-motivated to problem-solve and leverage a team to drive resolutions for a customer Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service Flexible, adaptable and able to prioritize, no two days are the same! Strong attention to detail in checking work quality and accuracy Demonstrates common-sense judgment when it comes to resolving customer issues Ability to lead and motivate a team while modelling a strong code of ethics and respect for others2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered Ability to talk to a position or instances where you have provided leadership in your role Intermediate to Advanced computing skills (Microsoft office suite etc.)Salesforce experience would go a long way! Good communication skills both written and verbal with record-keeping discipline Ability to work weekends, holidays or flex hours as needed by production demandsProven experience in improving processes and procedures If this sounds like the role for you, or somebody you know then we look forward to speaking with you!To find out more of what a day in the life with our customer service team looks like visit - https://www.danielshealth.com/customer-serviceWho are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Job Responsibilities:Responsible for processing orders, including tracking, investigations, customer returns, cancellations, and fraud detection. Ensure timely and accurate processing of all orders to maintain customer satisfaction.Serve as a background operation system to address system issues or errors related to order processing promptly. Provide up-to-date information to the customer service team to handle inquiries efficiently.Customer Notifications:Ensure timely notification to customers via various channels (Freshdesk, SMS, outbound calls) regarding account and order-related issues.Inbound/Outbound Calls:Handle customer inquiries regarding order status, verification, returns, and occasional payment/frequency requests via inbound and outbound calls.Utilize the Calypso system to track manually created orders and review delivery statuses. Address customer concerns or requests for tracking and delivery confirmation via the Freshdesk ticketing system.Handle customer disputes regarding the delivery of merchandise. Initiate claims with carriers and vendors, investigate issues, and provide customers with updates on the outcomes of their investigations.Coordinate returns process in accordance with lease agreements. Work with vendors to obtain RMAs and return instructions, ensuring compliance with vendor return policies.Assist customers with cancellation requests via the Freshdesk ticketing system. Coordinate with vendors to confirm cancellations and update internal systems accordingly.Collaborate with the Risk department to report and investigate fraud claims. Reach out to customers for additional information and documentation to support fraud claims. Report all incidents to the Risk department for further investigation.Collaborate with instore vendors to create lease agreements for customers requesting service. Send approval emails outlining available payment options to ensure customers understand their leasing options.Schedule availability : 8:00 AM to 6:00 PM - Flexible to work weekendsQualifications:High School DiplomaMin two years of previous customer service experienceComputer proficiency with ExcelExcellent written/verbal communicationExcellent communication skills, both verbal and written.Strong attention to detail and accuracy.Ability to multitask and prioritize tasks effectively.Proficiency in using order management systems and ticketing platforms.

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. $500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible. As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. What your day-to-day will look like: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you’ll need to excel: At a minimum, you’ll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

Why USAA?Let's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Claims Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program to become a Claims Contact Center Representative includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week. The actual onsite days will be determined between each employee and their manager.The OpportunityJob DescriptionWe are currently seeking dedicated professionals to work in our Tampa office for future claims customer service opportunities in 2024. Work schedules will vary and will include evenings and weekends ending as late as 10PM local time. Work schedules will vary and may include some nights and weekends. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay of 15%. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As a Claims Contact Center representative, your role is to serve as the first point of contact for Property First Notice of Loss (FNOL) claims. You will focus on creating thorough loss reports, verifying coverage, and setting up appropriate services to proactively move claims forward to the furthest point in the process. This will also include responding to status inquiries from various parties. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.Create loss reports and verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.Apply strong time and call management skills in assisting members with insurance needs.Support workload surges and catastrophe operations during designated catastrophic events.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GEDAbility to provide exceptional customer service for our members by communicating clearly and professionallyAbility to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environmentSuccessful completion of a job-related assessment is requiredSuccessfully acquire and maintain an insurance adjuster license and applicable state registrations within 90 days of hire (USAA provides study materials and the training environment to assist you with the licensing exam)What sets you apart:US military experience through military service or a military spouse/domestic partnerBachelor's degreeThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,750 - $45,750.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are searching for Customer Service Rep III for 1 yrs. contract assignment. The person in this position is responsible for the high-quality and timely inserting and mailing processes of customers' bills, notices, and other documents to support the rate paying customers and the company's corporate financial goals. The person is also responsible for the quality in mail tray handling by ensuring adherence to the USPS guidelines to maintain and ensure our postage discounts. This person will work requires basic process and technical knowledge in the operation of high-speed, high-volume inserting machines to support operational requirements and goals.Location: Juno Beach, FLJob Duties & Responsibilities Under direct supervision:prescribed processes, runs high-speed equipment, and uses basic technical knowledge and decision making in the end-to-end process to ensure timely completion and delivery to United States Postal Service (USPS)proper mail tray labeling, accurate documentation and proper paperwork with each day's batch, accurate zip code processing, abiding to specified tray capacity, and loading of mail trays into GPS carts and transporting to docking stage.basic troubleshooting of equipment as needed in order to ensure uninterrupted operations.the appropriate and prescribed supply volumes are kept on the working floor at all times.in inspecting supply quality by identifying damaged supplies and reporting to management.in the begin-of-day and end-of-day equipment and floor preparation by: receiving supplies at loading dock and ensuring it meets specifications, performing required housekeeping, transporting bills to loading dock for delivery, and ensuring appropriate supplies required for the next business day are in order heavy machinery and electric forklift to transport supplies and materials. Processes returned mail through scanning equipment and exception handlingto meet attendance and storm duty requirements.other job-related duties as assigned.Requirements: High School Diploma or GED required.1+ years of work experience similar work environment.Self-starter with strong attention to detailPreferred Qualifications• Experience in direct mail Lettershop production preferred

Customer Service Rep.Req number:R2493Employment type:Full timeWorksite flexibility:OnsiteJob SummaryAs the Bilingual Front Counter Customer Service Representative, you will be responsible for face-to-face customer service while providing world class customer satisfaction and creating sustainable value for customers.Job DescriptionWe are looking for a Bilingual Front Counter Customer Service Representative to provide face-to-face customer service while providing world class customer satisfaction and creating sustainable value for customers. This will be full-time and on-site.What You'll DoProvides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requestsHandle money and make change for various U.S. bill denominationsAt end of shift, balance cash and prepare accurate cash deposits on monies collectedDeal with the public in a tactful and courteous mannerExpress ideas and concepts clearlyCreate positive customer relationshipsProcess service requests, billing inquiries, and customer account maintenanceWhat You'll NeedRequired:A prerequisite of a minimum 3 months of customer service experience is requiredHigh school diploma or GEDBilingual English and SpanishExcellent tact and diplomacyExcellent written communication skills with supervisors, peers, and customersProficiency in keyboarding/data entry/ type 30 words per minuteExceptional oral and written communication skills demonstrated by use of correct grammar and terminologyTime management skills (dependable, accurate, and detail oriented)Flexible work schedule including weekendsPreferred:VECTOR ExperiencePhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorsReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Why USAA?Job Description SummaryLet's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Claims Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program to become a Claims Contact Center Representative includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week. The actual onsite days will be determined between each employee and their manager.The OpportunityJob DescriptionWe are currently seeking dedicated professionals to work in our Tampa office for future claims customer service opportunities in 2024. Work schedules will vary and will include evenings and weekends ending as late as 10PM local time. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay of 15%. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As a Claims Contact Center representative, your role is to serve as the first point of contact for Property First Notice of Loss (FNOL) claims. You will focus on creating thorough loss reports, verifying coverage, and setting up appropriate services to proactively move claims forward to the furthest point in the process. This will also include responding to status inquiries from various parties. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.Create loss reports and verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.Apply strong time and call management skills in assisting members with insurance needs.Support workload surges and catastrophe operations during designated catastrophic events.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GEDAbility to provide exceptional customer service for our members by communicating clearly and professionallyAbility to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environmentSuccessful completion of a job-related assessment is requiredWhat sets you apart:US military experience through military service or a military spouse/domestic partnerBachelor's degreeThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,750 - $44,750.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.To find out more about our business and the great career opportunities please go to our Careers Site:http://www.taylorandfrancisgroup.com/careersJob DescriptionTaylor and Francis is looking for an experienced customer service representative with supervisory potential for a development opportunity to learn and grow professionally. This role is reserved for someone who demonstrates core customer service competencies and is looking to take the next step in their career.We are looking for ambitious individuals who possess a self-assured demeanor, inquisitive nature, and solution-oriented approach to challenges and barriers. We understand having a positive outlook and the desire to grow within a well-established organization goes a long way. We are committed to developing the right candidate and will provide industry and on-the-job training so prior experience leading a team isn't necessary. If you're an innate leader who enjoys providing customer service and can showcases leadership in their day to day, we encourage you to apply!We work in a flexible manner and offer a healthy work/life balance. Colleagues are expected to work in the office once a week and four days from home. Due to the on-site requirement, we can only consider applications who are in proximity and comfortable commutable distance to our Boca Raton office. While in-office days are required once a week, there may be business demands that could result in an increase.Taking ownership of customer queries received via phone, email, KPI's and Customer First training best practice. Striving to increase customer satisfaction/first time resolution and reduce the need for customers to contact.Take responsibility for the processing of orders, invoices, quotes, in a timely and accurate manner, responding appropriately and swiftly to queries, problems and specialrequests from customers, accelerating these to team leaders and managers where appropriate.Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.Managing day-to-day business processes, liaising with other departments where appropriate.Suggesting amendments to Standard Operating Procedures (SOP).Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.Demonstrating leadership abilities to your team members and department to promote growth.Provide training to new hires that are brought on board.Distributing workload to the team daily to ensure work is handled and customers are assisted.Assisting Manager with reviewing surveys sent by customers and providing feedback to reps.Providing approvals and support to the order entry and call center teamActive participation in meetings, expressing your viewpoint but also recognizing and listening to others.Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.Using Salesforce to manage customer contacts and workflow in line with the SOP.Using SAP/Salesforce to manage orders/invoicing.You achieve personal objectives and work to agreed KPI's and targets including quality assurance.Managing Email boxes for the department to ensure work is flowing smoothly.In addition to the above this role may also be required to help with projects and workload as determined by business needs and the Manager.QualificationsWhat we're looking for:Proficiency in Microsoft Excel is a must.Desire to take on additional responsibilities and grow into a leadership role.A proactive approach with a solution oriented attitude and self-assuredness in abilitiesWillingness to learn and adapt in a dynamic environmentExperience working to accomplish KPI's/SLA's.Able to multi-task and work on multiple systems/programs efficientlyProblem-solving skillsExcellent verbal and written communication skills in English and be able to communicate clearly and concisely.Great attention to detail, maintaining accuracy and speed.The ability to work under pressure to meet deadlines with minimal supervision.A team player, building good working relationships and retaining a positive attitude towards your work and colleagues.Experience with SAP and Salesforce is preferable.Able to type at least 35 wpm.Additional InformationWhat We Offer In Return:Starting hourly rate of $24.73 (~$45,000 annually)35 hour work week and 15 paid vacation days10 paid sick days4 weeks of paid parental leavePaid leave for life events such as moving or weddingMedical & vision benefits4 volunteering days per yearDay off for your birthday401(k) matchFlexible working scheduleSeasonal social and charitable eventsTraining and developmentWork/life balance:At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.Training And Professional Development:We're passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We'll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.What you should know:All candidates must have right to reside and work in the USApplications are reviewed on a rolling basis.Closing date for applications is 10 May2024This is a hybrid role that requires reporting to our Boca Raton office 1x per week. Candidates must be located within a reasonable commuting distance to be considered for this role.Being "You" at Taylor & FrancisIf you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:http://www.taylorandfrancisgroup.com/careersOr better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture. It's also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

We are looking for a Call Center Representative to join our team. The successful candidate will be responsible for handling incoming calls from customers, answering questions, handling complaints, and providing information in a professional and efficient manner.Responsibilities:Answer incoming calls from customers in a professional and courteous manner.Provide accurate information about products and services to customers.Handle customer inquiries, complaints, and escalations promptly and professionally.Identify and escalate priority issues to the appropriate team member.Process orders, forms, and applications.Follow up on customer calls where necessary.Maintain a high level of professionalism and customer service at all times.Meet or exceed call center metrics including call handling time, resolution, and customer satisfaction targets.Requirements:Previous experience in a customer service role or call center environment preferred but not required.Excellent communication and interpersonal skills.Ability to remain calm and professional under pressure.Strong problem-solving skills and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficient in Microsoft Office and CRM software.High school diploma or equivalent.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.