Customer Service Advisor Salary in Florida, USA

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Apply in minutes from your mobile phone! Responsibilities As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.  Provide information to prospects and initiate new service Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers Resolving customer problems with invoices and billing questions Conduct telephone conversations with customers about issues surrounding their service in a professional manner Enter service-related notes in system software Provide general marketing information to prospects and customers as requested Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed Properly follow HomeTeam Pest Defense telephone etiquette procedures Escalate appropriate inquiries or problems to managers Collect and reconcile payments received by technicians There’s plenty of perks too! Competitive pay $$ $16-17/Hourly Off Weekends! Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? HomeTeam is the #1 pest management company to homebuilders Currently performs more the 2,000,000 services a year The company has exclusive technology with its unique Taexx built-in pest control system during a home’s construction Pest Management Industry is growing and is a recession resistant line of business HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA. Qualifications Minimum Requirements:  Must have 1 year of previous customer service experience Entry level customer service skill and technique Basic / entry level understanding of computers Entry level skill on use of company telephone features and how to use them Must be 18 years or older with a high school diploma or GED Must successfully pass background and drug screening Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodation   HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Client Service RepresentativeAre you looking for an opportunity to utilize superior client service skills and work one-on-one with client's daily? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior administrative support, we would like to talk to you!Our fast-paced financial firm, W.A. Smith Financial, in Sarasota, FL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. We envision a world where financial planning is not just about numbers, but about empowering individuals to live their best lives with confidence and security.Role DescriptionRole Title: Client Service RepresentativeSummary: Deliver exceptional customer service, ensuring accurate and timely solutions for client inquiries and needs.Mission Alignment: By providing outstanding service, you contribute directly to our mission of helping clients worry less about money and focus more on life.Minimum Requirements:Associates Degree preferredFinancial Industry experience required2+ years working alongside a Financial Advisor in a fast-paced office environment preferredExperience with MS Office Suite and the ability to learn new software quicklyCRM experienceWhat You'll Love to Do: Accurately perform daily service tasks with timelinessProvide exceptional customer service through various channelsCommunicate accurately with both advisors and clientsMaintain detailed communication logs in CRM systemsEngage with clients compassionately and empatheticallyContribute to a positive team culture built on core valuesAssist in setting client appointmentsMaintain professional communication with clients and staffWho You'll Work With and the Impact You'll Make:Join a team of passionate professionals at W.A. Smith Financial Group dedicated to helping clients focus more on life and worry less about their money.Your mission? Ensuring clients receive accurate and timely solutions to their financial service needs, freeing them from unnecessary worry and stress.Our Work Ethos and Culture in 3 Sentences:We operate with relentless dedication, delivering exceptional service and support to our clients.Our culture thrives on authenticity, simplicity, and a commitment to continuous improvement.Every interaction is infused with warmth, kindness, and a genuine desire to make a positive difference in our clients' lives.Challenge:If the thought of providing exceptional service and making a meaningful impact on clients' lives doesn't make you say "HELL YEAH!", this isn't the role for you.High Achiever Attributes:Hungry: Ambitious and driven to excel in client service.Humble: Approaches interactions with humility and respect.Smart: Exhibits emotional intelligence and adaptability.Accountable: Holds oneself responsible for delivering results.Passionate: Displays enthusiasm and commitment to the mission.Effective Communicator: Clearly conveys information and listens actively.Problem Solver: Finds solutions and navigates challenges effectively.Team Player: Collaborates effectively with colleagues and advisors.Organized: Maintains meticulous records and manages tasks efficiently.Empathetic: Demonstrates compassion and understanding towards clients' needs.Hours:Monday - Friday 8:30am - 4:30pmSalary:$45,000 - $55,000/year BOEBenefits: 90% premiums paid for Health insurance - Dental, Vision, Life Insurance, Disability401(K) matchingGenerous PTOPresented by Advisor Employee Services Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided https://aesplacement.com/. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!

Customer Service Representative is the direct point of contact, or "front line," to King Brands consumer base. • Respond to customer inquiries via phone, and email in a timely and professional manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Monitor and expedite back ordered products. Communicate delays in filling order to customer. • Have a deep understanding of the company's products to effectively answer customer inquiries, provide product information, and assist with technical issues. • Keeping detailed records of customer interactions, inquiries, complaints, and resolutions is essential for maintaining a record of customer history and for quality control purposes. • Process orders, returns, and exchanges accurately and efficiently. • Maintain customer records and update information as needed. • Collaborate with internal teams to address customer concerns and provide solutions. • Assist the accounting department with filing. • Maintaining a professional and friendly demeanor while interacting with customers, regardless of the nature of the inquiry or complaint. • Navigate within IQMS ERP system and perform tasks essential to the position. • Other clerical tasks as required.

Optimum RV, a growing full-service RV Dealer, is seeking a Service Advisor.Summary:Optimum RV is a family owned RV Dealership looking to hire an experienced Service Advisor! The ideal candidate has 3-5 years experience and can work in a high volume, fast paced environment.Responsibilities:Presents Maintenance Menu's to Customers Based on Length of Ownership & Manufacturer RecommendationsPerforms service "meet and greet"Initial Vehicle Walk AroundPerforms vehicle Courtesy InspectionGenerates all service Repair Orders and close R.O.'s when work is completedAcquires customer authorizations on service workSchedules Service AppointmentsAnswers all service department callsLiaison between the customer and the service departmentPerform daily customer status follow-up phone callsAll other responsibilities as assignedMinimum Qualifications:High school diploma or GED equivalent2-3 years customer serviceRV/Automotive/Powersports Experience PreferredEssential Characteristics:Ability to work well under stressAbility to multi-task and take directionStrong Organizational SkillsMust be a Team PlayerMay be required to drive Motorized RV'SMust maintain a high level of professionalismPunctualBenefits:Optimum RV offers an excellent benefits package to all eligible employees including:Competitive wagesMedical insuranceDental insuranceVision InsuranceCompany-Paid Life insuranceSupplemental Life InsuranceShort & Long Term DisabilityCritical Illness, Accident and Hospital Indemnity coverageEAPWellness Program including Gym ReimbursementVacation, Personal Time & Holiday payOptimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship with you at any time, with or without cause, and without notice.

Optimum RV is a family owned RV Dealership looking to hire an experienced Service Advisor! The ideal candidate has 3-5 years experience and can work in a high volume, fast paced environment.Responsibilities:Presents Maintenance Menu's to Customers Based on Length of Ownership & Manufacturer RecommendationsPerforms service "meet and greet"Initial Vehicle Walk AroundPerforms vehicle Courtesy InspectionGenerates all service Repair Orders and close R.O.'s when work is completedAcquires customer authorizations on service workSchedules Service AppointmentsAnswers all service department callsLiaison between the customer and the service departmentPerform daily customer status follow-up phone callsAll other responsibilities as assignedMinimum Qualifications:High school diploma or GED equivalent2-3 years customer serviceRV/Automotive/Powersports Experience PreferredEssential CharacteristicsRELIABLEWe do what we say we're going to do, when we say we're going to do it... every time.HUMBLEWe are trainable, coachable and confident... not arrogant.HUSTLEWe are self-motivated, driven and never satisfied.TEAM PLAYERWe are stronger as one. We help each other, regardless of department or position.LOYALTYWe are committed to the success of the company through ups and downs because this is our career.Benefits:Optimum RV offers an excellent benefits package to all eligible employees including:Competitive wagesMedical insuranceDental insuranceVision InsuranceCompany-Paid Life insuranceSupplemental Life InsuranceShort & Long Term DisabilityCritical Illness, Accident and Hospital Indemnity coverageEAPWellness Program including Gym ReimbursementVacation, Personal Time & Holiday payOptimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship with you at any time, with or without cause, and without notice.

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Holman Honda has an outstanding opportunity for a Service Advisor to join the Holman family.What will you do?Prepare service estimates, sell routine maintenance/repair services and conduct follow-ups regarding unsold services and customer inquiresPerform opening and closing responsibilitiesSchedule appointments, answer phones and collect funds for services performedPredict the time needed for completion and stay in constant communication with the customer during the repair processAssist with the coordination of alternate transportation, rental car reservations, shuttle etc.Sell needed maintenance services and related parts to customersIdentify customer requestsConduct a complete vehicle walk aroundPresent multipoint inspection results to customers Recommend needed maintenance services and related partsConduct a detailed active delivery of each vehicleMake appropriate prospecting and follow-up contacts with Honda ownersProvide outstanding customer service in accordance with dealership policiesWrite complete, accurate repair orders in accordance with dealership and manufacturer policiesProvide estimated cost analysis of automotive repairs and routine maintenance.Provide in-depth information on original equipment manufacturer (OEM) part optionsPerform all other duties and special projects as assigned.What are we looking for?High school diploma or general education degree (GED)Intermediate skills in CDK or Reynolds and Reynolds software1 year experience working in a service advisor or express service advisor capacityWorks independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or departmentWorks collaboratively with other departments, to address legal, maintenance, recalls, or billing mattersGood analytical and problem solving skillsExceptional organizational and multi-tasking abilityAbility to work under pressureUnderstanding of vehicle maintenance requirements and operationsUnderstanding of state and local laws and regulations related to automotive serviceKnowledge of automotive labor time guideAbility to support other's efforts, remain loyal to one another, and care for each other both personally and professionallyExcellent communication and customer relations skillsStrong verbal and written communication skillsAbility to explain complex information in an accessible mannerApproach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options availableEnsure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not#LI-BS1At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on your personal performance.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company NameARS-Rescue Rooter OverviewAmerican Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.LOOK at what's NEW in 2024 for full-time employees... Low-Cost Health Insurance Plans starting at $5 a week.Free 24/7 Virtual Telemedicine Services from your first day of employment.Enhanced Dental Insurance options. NEW Pet Insurance Plan - Protect all of your loved ones! NEW Legal Insurance Plan available. Salary Range: Schedule: ResponsibilitiesAt ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking a few incredible people to join our Call Center Team that is known to set the standard for customer support and quality assurance.Customer Service Representatives can expect:Year-round work as we service multiple trades with multiple busy seasons. Competitive pay options based on your skill and availability. Paid orientation, paid training, and weekly direct deposit payroll. Clean office environment with great equipment and a strong team ready to grow along side of you. Comprehensive Training Opportunities provided by in-house Learning & Development team.Training including but not limited to technical, sales, safety, leadership, systems training.National Network to support professional growth & development and provide transfer opportunities.As the employer of choice, we offer an Industry-Leading Benefit Package:Choose from one of FOUR health insurance options, starting as low as $5 per week!HSA (Health Savings Account) and annual company contribution for specific plans. FSA (Flexible Spending Account) for specific plans. Dental and Vision Insurance options. 401(k) with weekly match contribution13 PTO Days + 8 Paid HolidaysCompany-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)QualificationsAbility to provide an exceptional customer service delivery with both inbound and outbound customer calls. Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems. Must report daily to our office, this is not a work from home opportunity. Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview) All candidates are required to undergo pre-employment drug screen and background checks.*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

Why USAA?This is an entry-level role responsible for providing banking support to our members within a contact center environment. The main objective of this role is to identify member needs and provide solutions and/or offer banking products while consistently adhering to compliance policies and procedures and maintaining exceptional member service. USAA Banking products include checking/savings, credit cards and auto/personal loans.The OpportunityWe are currently seeking dedicated professionals to work in our Tampa office, for future bank customer service and sales opportunities in 2024. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: Handle inbound member calls in a fast-paced contact center environmentUse effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking productsEfficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisitionAdvise and educate members on available USAA digital tools and resources to improve the user experienceProvide outstanding member service by demonstrating empathy, active listening, and professionalismApply strong time and call management skills in assisting members with banking needsEmbrace continuous improvement and development through coaching and collaboration with manager and team membersWhat you have: High School Diploma OR GEDAbility to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking productsAbility to prioritize and multi-task while navigating through multiple business applicationsStrong interpersonal and communication skillsSuccessful completion of a job-related assessment is requiredWhat sets you apart: US military experience through military service or a military spouse/domestic partner1 year of customer contact experience in a needs-based sales environmentPrior experience in a fast-paced contact center environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phoneThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?This is an entry-level role responsible for providing banking support to our members within a contact center environment. The main objective of this role is to identify member needs and provide solutions and/or offer banking products while consistently adhering to compliance policies and procedures and maintaining exceptional member service. USAA Banking products include checking/savings, credit cards and auto/personal loans.The OpportunityWe are currently seeking dedicated professionals to work in our Tampa office, for future bank customer service and sales opportunities in 2024. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: Handle inbound member calls in a fast-paced contact center environmentUse effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking productsEfficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisitionAdvise and educate members on available USAA digital tools and resources to improve the user experienceProvide outstanding member service by demonstrating empathy, active listening, and professionalismApply strong time and call management skills in assisting members with banking needsEmbrace continuous improvement and development through coaching and collaboration with manager and team membersWhat you have: High School Diploma OR GEDAbility to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking productsAbility to prioritize and multi-task while navigating through multiple business applicationsStrong interpersonal and communication skillsSuccessful completion of a job-related assessment is requiredWhat sets you apart: US military experience through military service or a military spouse/domestic partner1 year of customer contact experience in a needs-based sales environmentPrior experience in a fast-paced contact center environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phoneThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000--to be paid in one installment.The OpportunityWe are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty (P&C) licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalent1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experienceAcquire Property & Casualty (P&C) licenses and state registrations within 90 days of hireAbility to prioritize and multi-task, including navigating through multiple business applicationsWhat sets you apart:Current active personal lines or property and casualty license in your current state of residence/or state of hireUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.