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Office Assistant Salary in Des Moines, IA

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Customer Care and Technical Support, L1
Stride, Inc., Des Moines
Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Sr. Project Manager - IT Service Delivery
Logicalis, Des Moines
Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. 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Staffing Consultant-Agency Recruiter
Beacon Hill Staffing Group, LLC, Des Moines
FINDING PEOPLE FOR JOBS, AND JOBS FOR PEOPLE.As a Staffing Consultant, you will find, interview, and qualify job seekers for temporary/contract roles with companies and organizations in your local market. This is a full-cycle recruiting role. From sourcing to placement, you will run the entire recruiting process. You will spend your time engaging in conversations with job seekers, whether it be over the phone, via email, or in-person. You will build strong relationships with job seekers by coaching them throughout every step of the job search process - from resume editing tips & tricks, to interview pointers, all the way through post-interview breakdown and accepting a new position. In the time not spent finding the next great candidate for the job, you will be meeting with your team to discuss open positions, posting advertisements for open jobs, and learning to utilize online sourcing tools and resources.To be a successful Staffing Consultant, you must be resourceful, have strong personal initiative, and be a fantastic judge of character. It will be up to your individual discretion to determine the right job fit based on the job seekers capabilities and business character. Beacon Hill will rely on you not just to find good candidates, but to select them from among the many individuals who will be vying to become Beacon Hill candidates, and then to match them with the right companies, jobs, and work environments. You will not just be reading resumes. You must look beyond that and read people.This is a relationship focused sales position; the harder you work, the more results you will see. Every day you'll come in ready to hold yourself accountable to your goals and build your book of business.YOUR DAY:Identify prospective candidates - via job board search tools, LinkedIn, internet searches, referrals, professional networkingPost jobs on job boardsInterview prospective candidatesPrep candidates for interviews with client companies - review resumes, discuss client needs, conduct mock interviewsContact candidates post-interview - recap interview, provide next stepsDeliver the good news! - extend job offers and manage the offer process for candidatesReach out to candidates who are on assignment - make sure they have everything they need!YOU'LL NEED:Excellent interpersonal and written communication skills. The core of your day is going to be spent communicating - as such, the better you can demonstrate your ability to listen, understand, explain your position, and work with other people (from those you spend time with internally on your team, to those you've just met), the better.A love for working with people. See above!A tenacious degree of self-motivation. Our job is all about making 100 calls, but then deciding that you're going to make that 101st call. You can wow us by demonstrating where you've gone that extra mile!Leadership skills and a significant dose of competitive drive. If you have a fire that's fueled you to compete in sports, in academia, or in any other goal-oriented arena, this may be a good job for you!Confidently exercise discretion and independent judgment about businesses and people and what Beacon Hill can-and cannot-do successfully to meet the needs of those businesses.An incessant drive to meet goals and metrics. You have a get-up-and-go attitude and an enduring will to achieve your objectives which sets you apart from the crowd.YOU'LL GET:Base salary combined with uncapped commission potential. Limitless earning potential is one of our foundational beliefs.Hands-on, individualized training programs. We won't just tell you how to do the job - we'll show you first-hand through experiential learning alongside your team members, starting from day one.Reporting to a senior member of your team, you will receive coaching and guidance through all the steps of your professional development. Furthermore, our nationwide mentoring program connects you to our entire Beacon Hill support network, from Boston to Seattle and everywhere in-between.The rewarding experience of taking your talent and personal initiative and applying it with confidence to the many decisions you'll have to make throughout each day. You will get the support you need from Beacon Hill, all the while knowing that Beacon Hill is relying on you and your judgment, and then reaping the personal rewards of doing all that successfully.A culture that prioritizes Diversity, Equity, Inclusion, & Belonging! We are proud to have a DEIB Taskforce and DEIB Resource Manager who develop and lead diversity initiatives across the organization. Beacon Hill also partners with a DEIB consulting firm and has implemented unconscious bias trainings company-wide. As of 2023, we launched six different Employee Resource Networks (ERNs) which are employee-led affinity groups that come together and share a common experience or background. In addition, Beacon Hill has received multiple Comparably Awards including Best Company for Diversity, Culture, & Women. Visit beaconhillstaffing.com/diversity-equity-inclusion-belonging to learn more about our work to increase representation and nurture a culture of inclusion here at our company.Upward mobility. We don't just believe in hiring the right talent. We believe in allowing them to excel. Our Staffing Consultants average merit-based promotion to a senior position between 9-12 months.A "work-hard, play-hard" culture. From mini-contests with your team to company-wide accolades and incentives like shopping sprees and trips to Palm Beach, Florida, you will be recognized for your accomplishments, no matter how big or small. While we think that our work environment is top-notch, don't just take our word for it - we've consistently ranked as one of the "Best Staffing Firms to Work For" by Staffing Industry Analysts .Please note that Beacon Hill has undertaken significant initiatives to continually adapt our policies and practices to provide a safe working environment for our employees, clients, and candidates as a result of the COVID-19 pandemic. We are continually monitoring Covid-19 compliance with each local jurisdiction in which our teams operate. At this time, all Beacon Hill locations are following health safety protocols set by their local jurisdiction.Additionally, Beacon Hill is an Equal Opportunity Employer. Our mission is to build and sustain a system of resources, procedures, policies and plans that support diversity, equity and inclusion for all. Beacon Hill prioritizes the cultivation of a working environment in which all members of the community are heard, supported and included at all levels of our business.Who We Are:WE ARE ONE OF THE LARGEST staffing companies in the United States - and one of the nation's fastest-growing.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500.Across more than 60 office locations, we operate six specialty divisions; Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill Technologies, placing positions from administrative assistants to lawyers and chief financial officers, to drug safety professionals, applications developers, and human resources generalists.What We Offer:Base salaryUncapped commissionUnlimited earning potentialPromotion opportunitiesBlue Cross Blue Shield Medical and Dental Coverage, as well as Vision, Life & Disability BenefitsADP 401(k) and Roth 401(k) PlansIncentive trips to The Breakers in Palm Beach plus Quarterly Outings, Anniversary Trips, and Award Celebrations Our Press:"One of the Country's Largest Private Staffing Firms" | "One of the Fastest-Growing US Staffing Firms" | "One of America's Fastest-Growing Private Companies" | "Top Place to Work" |"Best Staffing Firm to Work For" |"Best Place to Work"| "Area's Largest Temporary Placement Firm"| "Area's Largest Executive Search Firms"| "Best of Attorney Survey"| "Inc. 500 & Inc. 5000 Company"| "Largest US IT Staffing Firms"| "Largest US Legal Staffing Firm" |Largest US Staffing Firm"Visit our website - www.beaconhillcareers.com - to learn more.We are EMPLOYING THE FUTURE at Beacon Hill and would love you to join us. Go Hire.
STAGES, Speech Language Pathologist- CONTRACTOR
Stride, Inc., Des Moines
Job DescriptionThis is a Part-Time Independent Consultant position (1099). You must upload the following to your application:ASHA licensure and state licensureOver 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Speech-Language Pathologist Contractor is a state certified therapist responsible for screening, assessing, and treating students experiencing communication problems that affect classroom activities, social interaction, literacy and learning. The Speech-Language Pathologist Contractor will focus on students' individual needs as defined by each student's Individualized Education Program. The Speech-Language Pathologist Contractor may be asked to obtain licensure in multiple states and serve students across multiple schools as well as supervise Speech-Language Assistants as they provide services to students.This is a Part-Time Independent Consultant position (1099). You must upload the following to your application:ASHA licensure and state licensure ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Screen and/or evaluate students with suspected speech-language impairmentsProvide case management of speech-only caseloadEnsure all speech and language services are provided as determined by the IEP team by:Communicating with parents and teachers to develop a schedule that encourages regular attendance and participation by the studentDeveloping progress reports and other state-specific required special education documentationUsing provided resources to ensure accommodations and modifications for students with disabilities such as assistive technology, supplemental curriculum, and accessible text are made availableMonitoring assigned speech-language pathology assistant caseload, schedule and servicesMaintain compliance with state, school, and company regulationsInstruct students/families/teachers in the use of appropriate communication strategies and technologies for the purpose of minimizing the adverse educational impact of communication disorders and improving student success in the classroomMaintain files and/or records using specified systems, e.g., progress reports, activity logs, treatment plans, reports, etc. for the purpose of ensuring the availability of information as required for reference and/or complianceCollect data and work samples to monitor student progress toward Individual Education Program (IEP) goals and objectivesDocument all contact with parents and interventions with studentsProvide rich and engaging therapy experiences for studentsCommitment to personalizing learning for all studentsDemonstrate a belief in all students' ability to succeed and meet high expectationsUnderstand that a primary responsibility is to establish and maintain a positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely mannerProvide support to student support team (SST)/response to intervention (RTI) processes;Participates in meetings, workshops, and seminars for the purpose of conveying and/or gathering informationSupervisory Responsibilities: May supervise up to 4 Speech Language Pathology Assistants (SLPAs) or Speech Language Pathologists in their Clinical Fellowship Year (CFY)REQUIRED QUALIFICATIONS: Master's Degree in Speech Language Pathology or related fieldThree (3) years of speech/language work experience within a public-school setting or equivalent combination of education and experienceAbility to work independently, with availability during typical school hours of at least 20 hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9 - 5 as defined by the school and time zoneKnowledge regarding Individuals with Disabilities Education Act (IDEA) due process requirementsAbility to conduct and interpret comprehensive speech-language evaluationsAbility to provide speech-language therapy servicesAbility to work collaboratively with other staff members to plan and deliver speech-language services to childrenReceptive to receiving coaching on a regular basis with administratorsAbility to embrace change and adapt to ensure excellent student outcomesAbility to create and deliver staff developmentExceptionally strong verbal and written communication skillsStrong organizational and time management skillsAbility to rapidly learn and adapt to new technologies and teaching platformsMS365 ProficientAbility to clear required background checkCertificates and Licenses: Speech-language pathology license issued by the state department of education or state board and American Speech-Language-Hearing Association Speech-Language Pathologist Certificate of Clinical Competence (ASHA SLP CCC).You must upload the following to your application:ASHA licensure and state licensure PREFERRED QUALIFICATIONS: Management experienceOnline therapy experienceExperience with documentation for purposes of Medicaid claimingExperience evaluating and working with students who require alternative and augmentative communicationWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states and D.C. This is an Independent Consultant position (1099).Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.We anticipate the pay rate to be $55.00 - $70.00 per hour. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Assistant Banquet Manager - Hilton Des Moines Downtown
Hilton Global, Des Moines
The Hilton Des Moines Downtown is a bright and modern hotel in step with the tech-centric area. Part of the Des Moines Skywalk system, the hotel is connected to the Iowa Events Center - perfect for convention attendees - and offers quick access to offices, local dining and Des Moines attractions. Guests are offered plenty of conveniences for their stay, including a signature restaurant, indoor pool, fitness center, 330 guest rooms and 19,338 sq. ft. of stylish event space.The Banquets Department is adding to their team! They are looking for an Assistant Banquet Manager. The ideal candidate will have 3 + years of supervisory experience within restaurants or banquets, a positive attitude, and guest service focused. This is a great opportunity to be a part of an amazing team, work in a vibrant downtown city hotel, and grow your career within Hilton!What will I be doing?As an Assistant Banquet Manager, you will be responsible for assisting in the planning, organization and execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the management of all Banquet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Supervises food and beverage set up and clean up. Assist in planning, organizing and executing all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and rewards. Assist in recruiting, interviewing and training team members. Greets clients and responds to guest requests in a timely, friendly and efficient manner. #LI-JW1The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay (Based on hotel) Health insurance Complimentary team member lunch Complimentary Parking Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportiveparental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education :Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) *Please note, benefits may vary depending on the classification and union status of the position.
Sr. Service Delivery Manager
Logicalis, Des Moines
Job Description Summary Acts as client advocate and point person for Managed Services clients consuming multiple service lines. Establishes strong relationships with key client decision makers to understand client culture and requirements. Maps those facets to Logicalis offerings to ensure a win win partnership is created delivering lasting client value and Logicalis profitability. Responsible for all aspects of service level performance and billing along with delivery of continuous improvement. Essential Duties and Responsibilities Collaborates with key client staff to understand vision, requirements and needs. Collaborates with Logicalis support team, Solution Architects, Account Executives and internal Managed Services staff, to shape and drive client deliverables. Manages scope of contract delivery to contractual Service Level Agreement (SLAs) performance and communicate any failures. Leads and manages Business Review Program in accordance of the governance model on behalf of client. Manages Change Review process for clients ensuring client satisfaction and contractual integrity is maintained. Drive strategic value in business reviews to drive growth, expansion and adoptance. Enables service delivery by owning Service-Now documentation. Exceed client expectations and drive the voice of the customer within Logicalis and collaborate across service teams driving up customer experience and success. Coordinates major client work efforts with appropriate Logicalis staff. Leads effort for new client integrations and existing clients' new service and/or device integration or de-integration. Drives process improvements that increase client satisfaction. Enables support team through client specific training. Acts as communication focal point for service effecting incidents. Ensures monthly billing is accurate and time and materials (T&M) efforts are properly tracked. Esnure the customer has a positive experience when onboarding/offboarding new service portfolio items across services Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certification Education:Bachelor's Degree in a related field. Experience / Technical Requirements10 years experience in IT infrastructure management and/or vendor management; knowledge of IT provider's services and qualifying factors in order to understand how client requirements will affect delivery. 3 years of Account or delivery management experience. Exposure or training in ITIL foundations. Proficient use of all Microsoft Office applications.May consider an equivalent combination of education and experience. CertificationsProject Management Professional (PMP). ITIL V3 or more recent version.Other Skills and Abilities Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa. Ability to provide continuous improvement ideas and opportunities within boundaries of client's limitations (resource, budgetary, legal etc.). Strong organizational skills, attention to detail and flexibility. Ability to multi-task and reprioritize work efforts as necessary. Possess relationship management abilities; strong client-facing skills. Excellent presentation skills. Ability to work under pressure and strong ability to "think on your feet". Self-starter, little direct supervision needed. Outstanding oral, written, and technical/business communication skills. Good understanding of statistical and analytical principles and processes. Ability to interact successfully with all levels of client and IT provider organization.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $85,000 to $110,800 plus bonus
Assistant Director, Event Operations
TheCollegeBoard, Des Moines
Assistant Director, Events OperationsDivision: Global Higher Ed and MembershipLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type:This is a full-time positionAbout the TeamThe Events team at College Board is a dynamic, high-energy team of event professionals who are committed to member-led, mission-driven events that bring together professionals and thought leaders across disciplines to address access and success issues that challenge - and inspire - educators at all levels and in all professions.. Our conferences include College Board Forum, AP Annual Conference, A Dream Deferred: The Future of African American Education, Prepárate: Educating Latinos for the Future of America, and the Native American Student Advocacy Institute (NASAI). Our conferences are solution driven, aimed at empowering educators with knowledge, perspective, and material they need to best serve their organizations. Our 6,000 member organizations include high schools, districts, higher education institutions and systems, nonprofits and government agencies.About the OpportunityAs the Assistant Director, Event Operations, you will play a critical role in connecting the dots between planning and execution. You are eager to dive into details and proactively support the teams work. If people admire you as someone who is super reliable, gets stuff done and brightens the world around them, then we want you to consider joining us. The role is for an ambitious, detail-obsessed, and personable individual at an influential, mission-driven education organization. You'll be the "first line of defense" for logistical and administrative issues, seeking to resolve them swiftly and proactively.In this role, you will:Project Management & Administration (40%)Collaborate with Executive Director and team on tasks related to project management, including updating assigned projects and identifying any challengesSupport, execute and assist with updating Project Plans by event in Microsoft 365 PlannerServe as point of contact for critical aspects of our events from email flow/marketing to procurement processes. The team will look to you to lead communications and execution of these tasksLead travel coordination for National Advisory Committee travel and/or group bookings; track and audit travel activities, expenses, and payments for committee membersProvide support and help with the events inboxes; reviewing and responding to communications receivedMaintain confidentiality and exercise superb judgment in dealing with sensitive information, and/or escalate issues as necessaryMeeting and Logistics Planning (40%)Ensure flawless execution of high-profile meetings held in conjunction with the event portfolio, including and not limited to: attendee logistics and itineraries, scheduling of rehearsals and dinners, and meeting execution, utilizing College Board technology solutionsProvide a wide range of support for GMA meeting management, such as: update event records, schedule meetings, and generate reports and divisional in-person and online meetingsCoordinate logistics of annual on-boarding of National Advisory Committee MembersProvide support and assist in compiling presentation decks and documents for monthly National Advisory Committee Meetings.Regularly engage and build strong relationships with College Board leaders, relevant support staff and external stakeholdersDatabase and Reporting (20%)Assists in the setup of event registration process on CVENT platform, including special paths for VIP groups.Maintain session updates across platforms -Cvent (website, speaker management) and Guidebook (mobile application).Fulfill routine data requests, and maintain core membership data using Salesforce, for example generate reports of key data points, process contact updates and manage rostersMaintain and have command of event attendee information in CVENT, for example: regularly generate event attendee reports, clean event registration data to ensure accuracy, researches and makes necessary updates to attendee records, and be able to answer ad hoc questions about event attendee trendsFacilitate seamless data integration across diverse platforms, to optimize information flow and enhance organizational analyticsAbout YouYou have:You are obsessed with details, highly organized, and have impeccable follow throughYou have a proactive mindset - ability and willingness to proactively solve problems, anticipate and prioritize key tasks and resolve issuesYou value and strive to provide excellent customer serviceYou have command of some of the technologies that guide our work, specifically Microsoft 365, Salesforce or like CRM, CVENT and Expense Systems (e.g. Concur) and have willingness to master allYou have systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your timeYou are an empathetic team player who values the people they work with by acknowledging their milestones and momentsYou work well under pressure and value and seek out feedbackStrong written communicator who can go from crafting the perfect email to proofreading a stakeholder memo to presenting remotely or in-person to groups of varying sizesYou are trustworthy, have excellent judgement, and are a skilled collaboratorYou have 2-3 years experience in operations or related fieldA passion for supporting educational and career opportunities for millions of studentsWillingness to travel 10-12 times per year for internal and external meetings/eventsMust be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $44,000-$70,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.#LI-REMOTE#LI-NM1
Project Manager - Des Moines, IA
Keeley Construction Group, Des Moines
At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.Our Paving Group in the Central region is looking to add an experienced Project Manager to their team to cover the central and eastern region.Primary ResponsibilitiesManage and supervise labor, equipment, and subcontractors throughout project completionDevelop and manage project budgetsAdhere to OSHA and company safety requirementsDevelop, revise, and oversee schedule, quality, risk management, and financial requirements for assigned projects exercising independent judgment to revise such as needed to meet project requirementsBuild self-preform cost estimates for projectsAssess project risks and address potential problems and hazardsCommunicate regularly with customer to ensure satisfactionCommunicate effectively with internal and external team membersMaintain company quality standards with subcontractors, including drawings, specifications, and general conditions including any accepted alternates or addendums with documentsMinimum QualificationsBachelor's Degree in Engineering, Construction Management, or Similar preferredMinimum of five years project management experienceStrong computer skills to include Microsoft Office ProductsAll Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.