StarTek
Company description "StarTek"
Overview:
StarTek, Inc. is a global provider of business process outsourcing (BPO) services with over 9,000 employees and has been committed for over 25 years to making a positive impact on our clients’ business results. Our company mission is to enable and empower our Brand Warriors to fight for our clients’ brands every day to return value to our stakeholders. We answer the demands of global businesses in fiercely competitive markets, partnering with our clients to reach the goal congruency necessary to deliver superior customer results, beginning with our Brand Warriors. Our focus is on creating high-value customized support solutions for our clients and delivering increased customer satisfaction and Net Promoter Scores. As a trusted sourcing partner, our clients’ business objectives become our business objectives. Every day, we strive to better understand our clients’ competitive and market challenges so that we can play a more effective role as a trusted sourcing partner. We build customer loyalty and reduce total cost of ownership through specific actionable continuous improvement efforts.
Career Opportunities:
We are looking for employees who have the passion, dedication, responsibility and enthusiasm that embody a warrior spirit. Our Brand Warriors are on the front lines every day promoting and protecting our clients’ brands by providing excellent customer service. They help build brand loyalty through every transaction they have with customers. At StarTek, our Brand Warrior agents are the most important part of our company. They represent some of the biggest and best companies in the world and work with the newest in technology products. Think you have what it takes? Do you like working with the latest technology and providing great customer service? Helping people and providing great customer service is what we do at StarTek. There is even more: benefits, rewards, and career advancement opportunities.
Core Solution:
StarTek currently supports customers in all contact channels. Our experience includes traditional channels like voice, chat and email supported by premise- based systems as well as leading platform as a solution (PAAS) models.Our expertise extends to interactions via e-service channels, such as social media and web forums, and can provide insight regarding how, and often more importantly why, to interact with certain customer segments and integrate select service strategies.
Service:
StarTek provides customer experience support throughout the lifecycle of our clients’ customers. These offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-selling and cross-selling, and other industry-specific processes. Our ability to provide these services is enabled by leveraging technology, agent-performance tools, analytics, self-service applications, and various other tools that enable and empower our Brand Warriors.
Contact Us:
8200 East Maplewood Ave., Suite 100 Greenwood Village, CO 80111 303.262.4500, Trisha Kingston
Company rating "StarTek"
