Serco North America

Overview:

Serco is a trusted government contractor with over 9,000 employees and more than 20 years' experience. We provide IT and management services to every branch of the U.S. military, federal civilian agencies, the intelligence community and many other government agencies across the U.S. and Canada. We advise, design, integrate and deliver solutions that transform how our clients achieve their missions and solve their most difficult challenges. We work with our customers to understand exactly what they need and guide their projects through the complete lifecycle to completion. Whether the assignment is helping secure our borders, enhancing intelligence capabilities, assisting federal agencies to share critical data, or supporting complex personnel functions, Serco is ready to serve. We deliver caring programs for our Soldiers and their families during their entire careers - from recruitment to retirement. We design, develop, and deploy systems that help secure our homeland. We help immigrants get their visas processed to come to America. We built the IT infrastructure for the federal government's employee retirement plan. We ensure the integrity of satellite data for our armed forces. We monitor the skies at air traffic control towers across the country. At Serco we are passionate about public service. For more than 20 years we have been delivering essential services that help governments operate more efficiently. We have the skills, knowledge and enthusiasm needed to assist our customers in achieving their missions. Our commitment to see our clients succeed translates into every interaction we have. We understand the passion our people need to have, the public service mindset that sets our customers apart and the practical experience we must possess.

Culture:

Public service. It’s in our DNA. At Serco, bringing service to life isn’t just a tagline. It’s the way we get things done, the way we talk with each other, the way we interact and respect each other, and the way we not only see, but truly believe in and exercise the upstanding ethics and morals of our company. The culture at Serco can be described just as if you were to describe any one of our employees—warm, friendly, entrepreneurial, exciting. These are characteristics that are fundamental to delivering exceptional service. This is a culture that brings service to life.

Benefits:

In addition to our competitive salaries, Serco offers a wide range of benefits to all full-time employees. Benefits may include: Vacation and holiday leave Health insurance (medical, dental, and vision care) Life insurance Short-term disability insurance Long-term disability insurance 401(k) plan with a corporate match Flexible spending account Educational assistance Service awards

Corporate Responsibility:

As a business employed mainly by the public sector, we recognize an additional responsibility—to demonstrate that a private sector business can have a public service ethos. We aim to deliver value to all our stakeholders in a socially responsible and environmentally sustainable way. Our Approach Our approach to CSR includes: Community-based initiatives managed locally for greatest impact Staff at all levels support and participate in CSR initiatives Care for the environment through responsible use of energy and other resources CSR objectives integrated within business commitments and internal reporting processes Our Support We support community activities with the United States Chamber of Commerce, as well as several area Chambers of Commerce and other charity programs and organizations including: Military Child Education American Cancer Society United Way Melwood Navy/Marine/Coast Guard Scholarship and Residence Foundation Marine Corps' Toys for Tots Virginia Emergency Families for Children Habitat for Humanity Liberty Run/Walk for Charity Christmas in April Vanguard School Multiple Sclerosis Walk Take Your Child to Work Day Leukemia and Lymphoma Society (Light the Night) U.S. Navy Memorial Foundation and Naval Heritage Center American Heart Association San Diego Fleet Week Foundation AFCEA Scholarship Fund Navy Relief Society General Maude Scholarship Fund Naval Supply Corps Scholarship Fund Veterans of Foreign Wars

Ethics & Values:

Serco is deeply committed to improving the lives of the people we serve—we bring service to life. To create a culture of excellence around this commitment, we live by four Governing Principles: Foster an entrepreneurial culture - We succeed by generating new ideas that deliver innovative customer solutions. Enable our people—and customers—to excel - Our people inherently have the commitment and energy to go the extra mile. We support them through continuous training, development and information-sharing, which enable our people—and thereby our customers—to excel. Deliver our promises - We only promise what we can deliver. And we deliver what we promise. So you know what to expect every step along the service lifecycle—we meet and exceed expectations. Build trust and respect - We listen – in doing so, we show respect for our customers and gain valuable insights that improve our ability to serve. By operating in a safe, socially responsible, consistent and ethical manner, we establish deep, long-term partnerships with customers that instill trust and enable them to focus on their missions with confidence.

Contact:

Serco Inc. 1818 Library Street, Suite 1000 Reston, VA 20190 Phone: 703-939-6000 Toll-Free: 1-866-99-SERCO [1-866-997-3726] Fax: 1-866-98-SERCO [1-866-987-3726] Email: [email protected]