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Business Development Director Salary in Colorado Springs, CO

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General Manager - Dolce Cheyenne Mountain Resort
Aimbridge Hospitality, Colorado Springs
Summary:The General Manager for the Dolce Cheyenne Mountain Resort, is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees, while maintaining the integrity of the hotel. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel. Work to achieve performance objectives focused on driving sales and profitability, guest and associate satisfaction, and meeting brand standards. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.Experience:• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.• Must have Resort hotel management experience in a General Manager role.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must have solid Food & Beverage experience with multiple outlets.• Must maintain composure and objectivity under pressure.• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.Responsibilities/Duties:• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid• In conjunction with the Director of Sales, conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.• Tour the operating departments daily, making adjustments as needed via department heads.• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality's standards, and the review of previous and future sales and operations efforts.• Meet all financial review dates and corporate directed programs in a timely fashion.• Hold a monthly financial review with all department managers and available supervisors.• Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.• Develop managers for future advancement through competency training and corporate sponsored training programs.• Participate in required M.O.D. coverage as scheduled.• Maintain direct contact with and monitor the development of management trainees.• Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance. 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Principal / Sr. Principal Ground Systems and Spacecraft Program Integrator
Northrop Grumman, Colorado Springs
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.The Payload and Ground Systems, a division within Northrop Grumman's Space Systems Sector is known for pushing the boundaries of innovation, redefining engineering capabilities, and driving advances in various sciences through cutting edge technology. Our team is chartered with providing the skills, and innovative technologies to develop, design, produce, and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission. Northrop Grumman Space Systems is seeking a Principal Program Integrator or Sr. Principal Program Integrator to be a member of the PI team at Schriever AFB, CO.The Program Integrator will be responsible for satellite program integration with multiple mission systems and serve as the primary point-of-contact for internal and external customers. Integration activities include requirements identification, launch and early orbit, vehicle disposal, CONOP development, mission analysis, and on-console operations. Our ideal candidate will also provide program expertise on engineering subsystems and have an active role in shaping the basis of how to execute planning and operations.Job responsibilities will include, but not be limited to, the following: Primary Responsibilities:Perform and lead integration activities for spacecraft and ground systems, ensuring command and control.Troubleshoot spacecraft and ground system issues. Document system issues and opportunities for improvement.Evaluates, refines, integrates, and validates Program requirements, determines CONOPS and ensures systems and operational techniques meet Program needs.Advocates for operations requirements with system engineering and ensures engineering implementations meet operational needs.Prioritizes engineering requirements and ensures staged implementation of solutions meets Program timelines.Provides satellite operations expertise to a broad array of engineering, development, integration, and strategic initiatives.Provide for the planning, preparation, execution, and evaluation for satellite and launch vehicle rehearsals, exercises, and compatibility tests.Prepares and reviews operational, anomaly, contingency, and training support procedures.Performs operations as a mission planner or satellite systems operator in support of testing and real time operations during acquisition, launch and early orbit, on-orbit, and disposal phases of flight.Performs as a mission analyst for mission pre-pass planning and scheduling.Reviews data and historical files and logs of operational supports for investigation of operational issuesDevelops day-of-launch, on-orbit, and disposal CONOPS for assigned spacecraft missions.Leads discussions and work in a dynamic team environment that includes spacecraft and launch vehicle manufacturers.Provide guidance and insight for internal process improvement initiatives to a team of varied level engineers.Create and follow standardized processes and clearly document results for post flight analysis to external customers.Identify, track, and achieve multiple milestones spread across various calendars and schedules.Achieve and maintain certification in ground system/spacecraft operations. Certification will be maintained as a requirement to provide surge support to operations, and on-console support to testing, launch, and on-orbit operations.Performs other duties as assigned.This position requires being on-site and does not support remote or hybrid work.This requisition may be filled at either a level 03 or a level 04, depending on the candidate's experience as laid out in the basic qualifications detailed below as well as the interview assessment.Basic Qualifications: Must possess an ACTIVE/CURRENT Top Secret/SCI clearance with adjudicated CI polygraph to be considered.Level 3: Bachelor's in a STEM (Science, Technology, Engineering, or Mathematics) discipline and 5 years of experience, or Masters and 3 years,Level 4: Bachelor's in a STEM (Science, Technology, Engineering, or Mathematics) discipline and 9 years of experience, or Masters and 7 years,Robust knowledge of spacecraft flight operations and ground systems utilized for command and control.Knowledge of systems engineering processes, system verification validation and test (VV&T), requirements interpretation.Demonstrable skills in both written/oral communications, including the ability to understand/explain technical concepts in briefing and working group formats, including the ability to tailor delivery to those with differing knowledge levels or backgrounds.Ability to efficiently and independently multi-task in a demanding and deadline-driven environment. 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Director-Collections
Ent Credit Union, Colorado Springs
Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.Job DescriptionThe purpose of this position is to manage the delinquent loan portfolio and personnel up to and including; loan/share collections, real estate collections, foreclosure activity, charge-off collections, repossession activity, remarketing, bankruptcy, credit reporting, and probate. The position will also identify trends and report on elements of risk including delinquency, bankruptcy, repossessions, foreclosures, and liquidation of assets. Overseeing both delinquency and loan review this role will assist Leadership in effectively managing credit risk.Essential FunctionsManagement of the Collections and Member Solutions functions: Manage delinquent mortgage, consumer loan, and negative share collections--Oversee daily operations, including workflow, quantity, and quality of accounts worked. Provide leadership, training, mentoring, coaching, performance evaluation, and advancement / salary recommendations. Review, track, and audit the disposition of repossessed and foreclosed collateral. Monitor for CFPB, NCUA, Credit Reporting, and applicable State and Federal Law compliance, in addition to Conventional and Government loan guideline adherence. Ensure the department is up to date with Disaster Recovery and Business Continuity procedures. Create monthly, quarterly, and annual financial reports related to Collections, Repossessions, Charge Off's, and Bankruptcy. Reduce loan losses, and enhance the financial position of the credit union. Ensure the volume of repossessed and foreclosed collateral is maintained at a manageable level. Review Policies and Procedures quarterly to ensure they are up-to-date and that the organization is in compliance with the latest rules and regulations. Prepare the department for a less manual approach to collections, by positioning the department for increased use of technology and automated processes. Preparation of related areas for an increase in delinquency by using analytics.Staff Development / Alignment: Provide direction and inspiration for team-assigned tasks. Set goals with direct reports and help drive alignment with corporate strategic initiatives. Provides individual guidance and feedback through regular performance evaluations. Maintain a positive collections staff and recognize accomplishments by pursuing proper problem-resolution techniques. Provide training to collectors to identify counseling opportunities using production reports and call logs. Initiate and move forward any technological advances that benefit the department and the organization.Manage Legal Desk for Recovery Collections: Support internal staff by providing guidance on accounts recommended/approved for legal (collection) action. Identify new business engagements with outside counsel and collaborate with internal counsel to ensure engagement is vetted. Act as the credit union's recovery collections subject matter expert and attend to related legal matters upon request.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.QualificationsMinimum Formal Qualifications for this Position:Bachelor's Degree in business or a related field.8+ years' combined financial services experience with a focus on Collections, Foreclosure, Bankruptcy, and/or Repossession.5+ years' supervisory experience.4+ years' supervisory experience in a Collections capacity. PreferredEach year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience. Technical or Specialized Knowledge/Skills: Proficient in collection practices and laws, including bankruptcy, repossession, and foreclosure.Knowledge of Banking / Credit Union lending.Knowledge of Federal National Mortgage Association (FNMA), Federal Home Loan Banks (FHLB), Federal Housing Administration (FHA), and Veterans Affairs (VA) delinquent loan servicing and loss mitigation.Proficient in Credit Reporting Law and compliance.Proficient in all State and Federal laws related to Collections, i.e., CFPB, Gramm-Leach-Bliley Act, UDPA, FDCPA, and Truth in Lending.Proficient in all Collections Department functions.Excellent interpersonal communication skills including strong negotiation and active listening skills.Ability to communicate effectively with all levels of management and Members while maintaining confidentiality, diplomacy, and tact.Strong reading comprehension and ability to understand/convey intent behind policy wording.Certifications Required: NoneEnvironmental, Physical and Psychological Requirements:Standing - OccasionallyWalking - OccasionallySitting - FrequentlyLifting - Rarely (40 Lbs)Carrying - RarelyPushing - RarelyPulling - RarelyBalancing - RarelyStooping - RarelyKneeling - RarelyCrouching - RarelyCrawling - RarelyReaching - OccasionallyHandling - OccasionallyGrasping - OccasionallyFeeling - OccasionallyTalking - FrequentlyHearing - FrequentlyRepetitive Motions - FrequentlyEye/Hand/Foot Coordination - OccasionallyNoises louder than normal speaking volume - OccasionallyTemperature Changes - RarelyAtmospheric Conditions - Rarely Additional InformationThe pay range for this position is: $106,475 to $139,755 per Year (S18) Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity. This position is eligible for our corporate bonus program based on company performance. We anticipate this position to close on 4/30/2024. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Benefits Summary Sheet - 2024 The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Job Location
Director, P&C Pricing and Reserving Actuary - Loss Reserving
USAA, Colorado Springs
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO or Tampa, FL.Relocation assistance is available for this position.The candidate for this position will be the leader of the Auto Loss Reserving Analysis team within the broader P&C Actuary & Analytics Loss Reserving team. They will direct the Loss Reserving actuaries and analysts, as well as partner with Claims, Pricing and the Business leaders in monthly and quarterly analysis of Ultimate loss estimates for our largest lines of business.Plans, coordinates, directs, and staffs actuarial activities required to analyze and achieve target pricing levels. Develops new products or rating structures, actuarial information and application requirements while balancing market and financial goals.What you'll do:Coordinates the development of product line pricing assumptions and price structure while ensuring price level objectives are met.Advises the development of new products and implementation of process improvements.Provides short and long-term planning recommendations for unit objectives by developing and analyzing forecasts.Manages and is accountable for the work of assigned employees.Performs personnel management functions, including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and performance evaluation.Ensures that product prices and designs are congruent with the company's product strategy and goals.Facilitates the development and implementation of products and projects.Monitors competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulations, market conditions, and innovative alternatives to achieve financial and market goals.Represents USAA's interest at industry level committee meetings.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8 or more years proven experience.3 or more years of direct team lead or management experience required.Five (5) exams of the Casualty Actuarial Society.What sets you apart:Acquired the Associate of the Casualty Actuarial Society (ACAS) designation.Experienced people leader - evaluating, organizing, and maximizing talent.Skilled project leader - able to manage multiple priorities and direct work through others.Strong Actuarial technical skills, preferably in Reserving, but a strong/deep level of pricing experience in Auto preferred.Ability to work well w/ business partners and other team members is imperative.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $248,810.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Actuary
USAA, Colorado Springs
Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Actuary, you will be part of etiher an Auto Pricing or Property Pricing team. Your work may include coordinating, preparing and performing expert level actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.Property Pricing is looking for a lead Actuary responsible for leading the development and enhancement of our indications model and process for all of the property lines of business as well as having ownership of the forecasting process to provide accurate and insightful projections for our specialty lines of business.Auto Pricing Modernization is looking for a lead Actuary to lead the development and deployment of the new Auto class plan, utilizing pricing, product, and modeling skillsets to shape the future of auto pricing.This position can work remotely in the continental U.S. with occasional business travel.The OpportunityWhat you'll do:Establish and may oversee appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.Participate in short term and long-term planning activities and assists in setting objectives for these plans by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, modeling, or reservingUtilize advanced actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and to achieve financial and market goals.Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.Author and develop innovative solutions to business initiatives. Responsible for training junior members on change/improvement. Performs highly complex analysis/design, coding and testing in support of project responsibilities.Serve as a resource to team members on escalated issues of an unusual nature.Develop and manages requirements to deliver agile business changes, exceptional member experiences, and/or integrated solutions.Define business problems and develops business artifacts.Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS) held for 5 years; OR 6 years Actuarial/business/analytical experience +Fellow of the Casualty Actuarial Society (FCAS).Experience in developing and delivering Innovative Actuarial Analyses/Processes.Demonstrated experience and application of industry best practices in metric development/monitoring.Strong communication/presentation skills to include demonstrated experience effectively delivering key messages to stakeholders.What sets you apart:Experience leading teams through effective communication, learning, and mentorshipA passion for creative and innovative actuarial work and developing that mindset in less experienced analysts through projects related to this workExpert Actuarial pricing expertise with experience in using a variety of pricing methodologies and modelsStrong experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadershipExperience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.Working knowledge of data analytic tools and Python/R/SQL or other language and high level of ability to oversee others in their use of these toolsExpert problem-solving, critical thinking, and analytic skillsAbility and willingness to work from the following location (if currently resides within 60 miles of the location): San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Charlotte, NC.US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $158,960 - $303,830.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, Claims Operations - Auto Physical Damage - Central Region
USAA, Colorado Springs
Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking a dedicated Director Claims Operations - Auto Physical Damage - Central Region. This position can be based in the San Antonio, TX; Dallas/Plano; TX or Colorado Springs, CO region. Relocation assistance is not available for this position.What you'll do:Manages and is accountable for auto claims operations member service teams who are responsible for delivering business results. Responsible for leading execution change management, claims strategies, leader development and technology adoption. Drives execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams.Selects, develops, leads and holds managers accountable for serving members and providing appropriate solutions in auto claims operations through their teams.Consistently coaches managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to escalations.Responsible for achievement of assigned goals, objectives and scorecard deliverables.Plans, organizes, and controls the resources to deliver the appropriate claims service.Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.Provides guidance on technical matters, monitors claims reserves and extends settlement authority.Responsible for service, loss control, and loss adjustment expense.Identifies trends and develops action plans as appropriate.Understands, researches, and works to influence the financial impact for their respective business area.Inspires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.Creates conditions for success, removes obstacles, leads and champions change.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.3 years of direct team lead or management experience.Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.Experience using, interpreting, solutioning and leading with data.What sets you apart:Demonstrated ability to effectively lead through strategic and organizational changes delivering intended results and outcomes.15 or more years of experience leading Auto Physical Damage claims operations.Advanced technical knowledge of Auto Physical Damage estimating and current repair processes.Experience successfully leading claims operations in multiple geographies.Strong analytical skills to assess complex claim situations, make informed decisions and implement effective solutions.Currently holds an ICAR Pro Level III designation.Bachelor's degree.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230-$264,200.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Reporting Analyst Lead-Retail Banking
USAA, Colorado Springs
Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Reporting Analyst Lead-Retail Banking, you will be responsible for crafting new, modifying existing, and performing ad-hoc reporting in support of business processes and data-driven decision making. Develops a deep understanding of the business/customer and builds positive relationships with team members. Delivers value through data analysis and reporting and adapts to changing business needs.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do: Facilitates business projects of the highest complexity, size and visibility ensuring team members champion decision making data needs.Leads or advises the design, development and implementation and provides oversight of the maintenance of highly sophisticated and often outstanding business solutions, which may include data, reporting, business intelligence or analytics.Applies a comprehensive understanding of multiple data structures and sources (possesses an expert knowledge of multiple data stores) to Lead or advise highly sophisticated and outstanding data manipulation using expert data extraction and analytical tools and techniques.Expert on the entire life cycle of report development and identifies and implements best practices.Applies a comprehensive understanding of the business operations and analytics to influence business strategies and solutions.Leads or advises the development of innovative ways to address sophisticated or unique business problems and solutions.Responsible for ensuring data governance operating principles are followed and yield efficient and accurate reporting of COSA data for consumption by the Enterprise.Coordinates inputs from multiple sources, synthesizes data / information and builds qualitative commentary gathering key messages.Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8 years of experience in data analysis/extraction, statistics, data management, analytics and/or data reporting.Experience in identifying multiple sources of data and redefining data into reports to tell the story and tailor presentations as need for audience and purpose.Experience creating reports for presentation to Sr. Leadership, Board of Directors, Committees, etc.Expert knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.Advanced knowledge of data reporting/analysis tools and techniques and ability to use SQL and/or Microsoft Excel to create pivot tables, graphs, and charts.Expert troubleshooting skills.Comprehensive understanding of compliance, risk management, and data security frameworks.Experience in creating automated reports and interactive visualizations using tools such as Python and Tableau.What sets you apart:Experience engaging with various levels to proactively provide risk management reporting, insights, and effective challenge regarding data governance, processes, risks, and controls during the design of data-powered solutions and artificial intelligence.Ability to autonomously distill the current risk landscape periodically into concise reports highlighting enterprise and operational risks to firm leadership in a fast-paced environment.Progressive experience managing multiple projects concurrently with excellent organizational, analytical, and critical thinking skills.Strong interpersonal and communication skills, with a demonstrated ability to gain the confidence and respect of various levels.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Program Manager Lead - Complaints Management & Member Experience
USAA, Colorado Springs
Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are looking for a Program Manager Lead for the Bank Member Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise Complaint Management Policy and provides Member Service Representatives (MSRs) and Advocates with tools and resources to identify, track, categorize, escalate, research, and resolve Bank complaints. You will be responsible for the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position.Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the line of business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and return on investment expectations.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.Defines and maintains multiple program strategies based on business demand and return on investment expectations.Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.Directs analyses, root cause identification and development and recommendation of key work products.Applies experienced knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.Negotiates agreements, settles disputes equitably and diffuses high tension situations.Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.Ensures compliance with company and regulatory policies and procedures.Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).Adheres to governance rigor required for work effort.Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8+ years of project and/or program management experience, including experience defining a new program and/or leading large-scale projects.Expert level of experience in Principles of Project/Program or Portfolio Management.Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologiesStakeholder management and influencing skills.Advance understanding of risk management policies and procedures.Extensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.Extensive experience developing, maintaining and reporting on large cost project/program budgets.Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.What sets you apart:Strong experience in complaints management programs in a large retail bank environmentExperience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programsProven track record to inspire change and collaborate with all levels of managementStrong analytical, organizational, and problem-solving skillsExperience with communicating and presenting key concepts to senior leadership, broad groups and team staffProven track record to craft, implement, and sustain oversight processesDeep Complaints experienceThird Party Vendor Oversight and MonitoringData analysisStrong Critical thinking and root cause analysis skillsetAbility to deliver executive level reportingBanking compliance and risk management experienceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Business Development Senior Manager
Aleut Federal, LLC, Colorado Springs
Aleut Federal, LLCJob Category: Business DevelopmentRequisition Number: BUSIN001997Posted: April 23, 2024Schedule: Full TimeLocation: Colorado Springs, CO 80915, USAJob DetailsDescriptionAbout Aleut Federal:Salary Range $170K - $200KAt Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise that aims to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our shareholders by providing excellent service and quality results to our clients and the various branches of the federal government. We engage in local markets, so community service is embedded in our process.Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.The Aleut Federal motto is “We are One” because we genuinely believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.Responsibilities:Have extensive knowledge of government acquisition processes, including contract procedures, Requests for Proposals (RFPs), and Requests for Information (RFIs).Proven capability to strategically develop, maintain, and grow customer and teaming partner relationships.Preferred experience selling and delivering with Defense Accounts such as the Services, Combatant Commands, Office of the Secretary of Defense, and the Fourth Estate.Demonstrates extensive knowledge and awareness of customer challenges at USSPACECOM, USSF HQ (Pentagon), Space Operations Command, Space Systems Command, Space Training & Readiness Command & Space RCOEvaluate existing partnerships and sales efforts with an eye toward building on what works and will emerge in the near and long term.Actively works to expand the reputation and brand of Aleut Federal.Builds cross-functional teams to guide and nourish sustainable, long-term growth.Fosters and works to maintain an entrepreneurial growth culture throughout the company and across all teams.It helps to shape the company’s long-term objectives and determine plans for how to meet them.Identifies sponsorship opportunities, including community / nonprofit engagement.Fosters and promotes customer service, quality, and innovative thinking across the Defense account.Collaborate with all other functions (Business Development, Internal Audit & Compliance, Finance, Contracts, HR, IT, Safety, and Security).Provides input and support to the Company’s leadership in developing joint ventures, partnerships, and teaming arrangements.Able to execute within the small business regulations, specifically those related to the SBA 8(a) program.Have an entrepreneurial desire to build a business.Wants to constantly learn, grow, and be willing to take on new challenges.Requirements:US Citizenship is required.Minimum bachelor’s degree.Five (5)—ten (10) years experience in a growth role in technical and professional services, including capturing, planning, implementing, and staffing projects or sites.Five (5) - ten (10) years experience in the Federal sector (military, civilian, contractor) managing large programs and tasks, preferably with civilian markets.Excellent communication skills; oral, written, and analytical skills.Excellent time management, decision-making, presentation, human relations, and organization skills.Knowledge of or experience working with Alaskan Native Corporations (ANC) or other Disadvantaged Native organizations is a plus.Knowledge of or experience within the SBA 8(a) Small Disadvantaged Business Program is a plus.Ability to obtain a security clearanceAbility to travel (up to 25%) to meet with clients and teaming partners, support proposal efforts and attend conferences.#af#cjQualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsQualifications Behaviors MotivationsEducationExperienceLicenses & CertificationsPI239988735
Commercial Insurance Underwriter II
USAA, Colorado Springs
Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Commercial Insurance Underwriter II you will collaborate with the commercial underwriting team, have a strong sense of curiosity and the ability to exercise critical thinking skills and solution oriented. This is for New Business Ventures and Innovation team, working in a fast-paced startup environment on the Small Business Insurance department. Responsible for implementation and management of commercial insurance underwriting processes and programs to ensure all underwriting processes are compliant, driven in a cost-efficient manner and effective in achieving desired outcomes. Supports development and implementation of Commercial Insurance Underwriting policies and processes to achieve business results. Partners with internal team members to maintain Commercial Insurance Underwriting policies and procedures while ensuring compliance with state regulations.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Apply knowledge of contract coverages, underwriting programs, market data, state-specific, and other regulatory information to make underwriting decisions related to commercial insurance operations and/or transactions.Evaluate risk and make underwriting determination for commercial lines of business within established guidelines and limits of authority.Connect with internal business partners on underwriting programs, philosophy, and individual file decisions.Support the development and implementation of business guidelines, controls, and strategies consisted with company policy and goals.Monitor performance, implement controls, and proactively find opportunities to improve/automate underwriting policies, programs, and processes.Responsible for projects, issues or initiatives of smaller scope or low rated risks for underwriting processes and/or solutions.Provides advice and shares knowledge and perspective with other employees who execute on underwriting programs, guidelines, and processes.Evaluates data to conduct root cause analysis and apply process-oriented approaches to identify and tackle gaps within the process.Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.2 years of insurance underwriting experience OR 2 years as a producer or agent of commercial insurance products.Knowledge of relevant industry practices, trends, and regulatory requirements.Experience reviewing and analyzing data to draw conclusions and make recommendations.Proficient knowledge of Microsoft Office Suite.What sets you apart:Experience underwriting a Business Owner Package (BOP) productCPCU designationExperience with General Liability productExperience and knowledge of Inland Marine productExcess/Umbrella product knowledgeStrong negotiation skillsAbility to execute in an entrepreneurial/start up environmentUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 54,940.00 - $ 98,440.00.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.