Reporting Manager Salary in Charlottesville, VA

About Athleta For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.What You'll DoAll leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.Recruit, hire and develop people to drive a culture of high performance and engagementAccountable for team performance through teaching, coaching and providing meaningful feedback to build capabilitiesSupport strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivityPromote community involvementAdapt team priorities to respond to customer and business partner needsProvide front line supervision to an operational, service or administrative teamWho You AreProvides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business resultsProven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demandsStrength in driving metrics to deliver results that will meet or exceed business goalsAble to travel as requiredProbe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternativesGood understanding of concepts and procedures within own subject areaBenefits at Athleta Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

ABOUT YOU Are you passionate about the environment, ready to join an inclusive workplace, and committed to leading new ideas and creating impact? If the answer is "Yes!" we have an exciting career opportunity for you as our Senior Geologist.ABOUT USMontrose is a renowned global environmental services provider that offers a wide range of services, including environmental planning and permitting, measurement and analytical solutions, and environmental resiliency and sustainability solutions. Our team consists of qualified engineers, scientists, technicians, associates, and policy experts who take pride in their extensive knowledge and expertise. We follow a collaborative approach to help our clients optimize environmental resiliency and ensure that it effectively complements their decision-making and operations while effectively and efficiently supporting their projects.We have over 135 offices across the United States, Canada, Europe, and Australia and over 3000 employees - all ready to provide solutions for environmental needs. Our highly trained and experienced engineers and scientists, environmental and remediation specialists, geologists, hydrogeologists, biologists, and environmental compliance specialists work with both public- and private-sector clients, delivering turnkey solutions.A Day in the LifeThe Geologist directs, coordinates, and exercises functional authority for planning, organizing, controlling, integrating, and completing geological projects within the area of assigned responsibility. The Geologist P3 is an experienced Project Manager and is responsible for working with a project team to manage risk, meet project profitability goals, and manage both the internal team performance and client expectations. The Geologist P3 will manage and direct others on project assignments.Plans multiple projects simultaneously, including being the senior technical lead on a project, supervising geological professionals, staff-level geologists, technicians, and CAD professionalsResponsible for estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of firm standardsCoordinates the day to day operations of technical staff assigned to projects by assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance.Oversees development of project document deliverable outlines and layouts, technical writing of reports, data interpretation, and development of graphical presentations in a logical and professional manner.Consults with clients to prepare plans, reports, and assessmentsExercises judgment in the independent evaluation, selection, and substantial adaptation and modification of standard techniques, procedures and criteriaResponsible for project budget and hours and utilizes time effectively to complete tasks within assigned timeframe(s)Acts as a client manager to understand customer needs and distributes work assignments and proposals to appropriate teamsCommunicates to leadership when potential issues are foreseen or potential issues arise that may inhibit performing tasks within the allotted schedule and budgetOversees project setup and authorization paperwork to include project authorizations, contracts, subcontracts, purchase order requests, and project schedulesOversees project financial management duties to include project projections, project invoicing, subcontractor invoice approvals, progress reporting, and project/subcontractor contract compliance.Maintain confidentiality at all times.Exercise safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.Participate in the company's continuous improvement programs and provide support to team efforts.Keep up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending a professional workshop.Perform other duties as assigned.WHAT WE CAN OFFER YOU As a key member of our Montrose team, you can expect:Competitive compensation package: An annual salary ranging from$80,000 - $120,000 commensurate with accomplishments, performance, credentials, and geography.Competitive medical, dental, and vision insurance coverage401k with a competitive 4% employer matchProgressive vacation policies, company holidays, and paid parental leave benefits to ensure work/life balance.Mentorship and professional development resources to advance your career.An entrepreneurial environment where you can learn, thrive, and collaborate with talented colleagues.Opportunities to engage and contribute to our Diversity, Fairness and Inclusion and Women Empowering Leadership employee resource groups.A financial assistance program that supports peers in need.Access to attractive student loan rates to optimize your student loan payoff plans.YOUR EXPERTISE AND SKILLSTo perform this job successfully, individuals must be able to perform each duty and responsibility satisfactorily. The requirements below represent the required knowledge, skill, and/or ability required.Minimum QualificationsBachelor's Degree in Geology from an accredited four-year college or university; Advanced degree preferred.8+ years of related experiencePreference is given to candidates who have worked directly with oil & gasAdvanced knowledge of geological principlesKnowledge of computer-aided software (Microsoft Suite, Google Suite, AutoCAD, ArcGIS, etc.)Ability to complete and maintain HAZWOPER certification with the 40-hour HAZWOPER environmental health and safety class and annual 8-hour refresher classProven leadership skills; identifies problems and actively devises appropriate solutionsStrong written and verbal communication skillsOutgoing / team player with strong problem-solving skills and the ability to manage multiple tasks and priorities.Strong organizational and management skillsAbility to work well with and mentor others, to set expectations and to provide input and feedback in a helpful way that fosters accountability.Ability to actively delegate and communicate in a group-oriented setting and establish and maintain effective working relationships with employees and leaders.Working ConditionsPhysical Demands - While performing the in-office responsibilities of the job, the employee may be required to spend long hours sitting and using office equipment and computers and is regularly required to sit, talk, and hear. Frequently, it is required to use hands and fingers to handle or feel. There may be occasional lifting (overhead, waist level) from the floor of supplies and materials weighing no more than 30 pounds. The work may involve some bending, standing, or walking. Work Environment - Potential on-site visits can be expected, with a majority of work done in an office setting. Primarily normal office working conditions in a well-lit, climate-controlled environment with minimal safety/health hazard potential. The noise level is usually quiet; however, the individual can occasionally be exposed to loud noise situations. The environment will vary with out-of-office site visits. Travel - The position may involve travel as needed. Extended periods of travel are not typically required to fulfill job duties. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-3500 or [email protected] for assistance.MAKE THE MOVE TO ACCELERATE YOUR CAREEROur rapidly growing company values individual leadership, initiative, and impactful decision-making. We provide you with support from talented and knowledgeable colleagues and service providers.Want to know more about how we can help you advance your career? Visit us at montrose-env.com!Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities.#INDMEG

Careers that Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.Join us for a career in sales that changes lives.Business Description:Cranial and Spinal Technologies (CST) is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised 3 global businesses, Spine and Biologics, Enabling Technologies and China Cranial, Spinal Orthopedic Technologies.This role will support our Spine and Biologics business.Click here to learn more about our full procedural solutions for spine surgery andClick here to learn more about our bone grafting solutions for spinal fusion.A Day in the Life:At Medtronic, the Sales Representative II, Spine is responsible for making field sales calls, soliciting orders, selling assigned Medtronic Spinal and Biologics products and representing the company in accordance with its policies and in the assigned territory; for maintaining an awareness of local competitive conditions and for reporting back promptly to the district manager.This is a field based role.Responsibilities may include the following and other duties may be assigned: Selling implantable devices for specific therapies to physicians, institutions, payors, and other appropriate medical staff Maintaining Consignments and Loaner inventory, moving loaner sets between accounts as needed Keeping non usage and flight usage for products to a minimum level Providing field service and case coverage to customers per their individual needs Preparing and submitting field visit reports as required by District Sales Manager Maintaining up-to-date customer record books and other records in accordance with District Sales Manager instructions Aggressively visiting hospitals and solicit orders from present and prospective customers for the assigned products Aggressively seeking new customers and formulate and follow plans for such action as directed by the District Sales Manager. Handling customer complaints in accordance with Medtronic Spinal and Biologics policy and advise District Sales Manager and Medtronic Spinal and Biologics promptly of any situation beyond scope of authority Recommending the addition of new products and the modification or deletion of present products to the line as appropriate Meeting or exceeding sales quota and total company market share in assigned territory Staying attentive to competitor's product and merchandizing practices and keep the District Sales Manager informed Attending and participating in sales meetings, training programs, conventions, and trade shows as directed Assisting in the field training of any sales person as requested by the District Sales Manager Cooperating with all personnel on the execution of Company programs Creating and implementing an annual business plan with quarterly updates Submitting reports and provide information as directed Adhering to company policies and conduct all business in an ethical manner Managing business with Medtronic Spinal and Biologics profitability in mind Traveling significantly within assigned territory to cover hospital cases, make account calls, move loaner sets to needed locations and attend meetings, training programs, conventions and trade shows The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader -that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.To learn more about Inclusion & Diversity at Medtronic Click HereMust Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. High School Diploma or GED AND a minimum of 7 years of sales experience with 5 of those 7 years in medical sales; or High School Diploma or GED AND 5 years of Medtronic Neuroscience (Pain, Brain or Spine) Clinical Specialist or Sales Rep I experience with 2 years of prior clinical or medical sales experience; or Associate's Degree AND a minimum of 5 years of sales experience with 3 of those 5 years in medical sales; or Associate's Degree AND a minimum of 3 years of Medtronic Neuroscience (Pain, Brain or Spine) Clinical Specialist or Sales Rep I experience with 2 years of prior clinical or medical sales experience; or Bachelor's Degree AND a minimum of 3 years of sales experience, with 1 of those 3 years in medical sales; or Bachelor's Degree AND a minimum of 1 year of Medtronic Neuroscience (Pain, Brain or Spine) Clinical Specialist or Sales Rep I experience with 2 years of prior clinical or medical sales experience. Nice to Have: Ability to interact effectively with a wide range of people and personalities Excellent written and verbal communication skills Ability to work in an operating room setting Ability to accommodate a flexible work schedule Ortho, Spine or O.R. experience strongly preferred About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job Requirements• While performing the duties of this job, the employee is regularly required to be independently mobile• Required to interact with a computer for extended periods of time, and communicate with peers and co-workers• Regularly required to talk or hear• Occasionally required to sit and reach with hands and arms• Regularly required to stand; walk and use hands to finger, handle, or feel objects, tools , or controls• Must frequently lift and/or move up to 50 pounds• Specific vision abilities required by this job involve normal vision• Ability to travelMust have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .This position is 100% commission based. The Sales Incentive Plan (SIP) provides the opportunity to earn significant incentive compensation for achieving or exceeding you r goals. Learn more ab out total rewards here .

West Creek 4 (12074), United States of America, Richmond, VirginiaManager, Enterprise Services Risk Manager, Enterprise Services (ESR)As an Enterprise Services Risk Manager in Capital One's Enterprise Services (ES) Risk organization, you will apply your expertise on risk best practices to assess current state, identify gaps, and assess risk, threats, and business impact. You will collaborate with both 1st and 2nd line teams to develop, monitor, provide oversight and reporting on our risk management processes. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company's business area risks in an open and collaborative environment. You will define mitigation strategies, prioritize and escalate recommendations. You'll participate in the design and implementation of controls to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with subject matter experts to implement innovative solutions to identify and mitigate potential risks to the Company. Proficiency in Risk Management practices and management are key to success in this role. The successful candidate will be an experienced risk management professional who understands high level risk management and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills. This role will include significant interaction with other areas within all three lines of defense.What you will do:Serve as an Enterprise Services Risk Guide for our team risk agenda supporting our leadership team in making informed decisions for our business objectivesManage the Enterprise Services Risk and Issue portfolioPerform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Targeted Risk Assessments and recommend on risk mitigation activitiesResearch, assemble, and/or evaluate information regarding industry practices or applicable regulatory changes affecting our programs; recommend sound, practical solutions to complex issuesMakes recommendations regarding changes to policy, procedures, and control programs to mitigate evolving risksDrive teams through Control Testing and provide sound judgment and recommendations throughout the testing periodDemonstrates sound lifecycle program management to include documenting and communicating action plans, impediments and risks, and stakeholder engagement.Influence our 2nd and 3rd line partners on key risks and actions neededDevelop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control effectiveness and to reduce residual risksKeeps pace with evolving cyber threat landscape to ensure ongoing relevance for our risk mitigation strategiesSupport the Enterprise Services Risk organization by implementing new and innovative ideas, including automationDevelop and maintain process documentation in your specific scope of workManage our internal Enterprise Services Risk AuditsManage our Risk Classification process for Enterprise Services Risk?Basic Qualifications: Bachelor's Degree or military experienceAt least 2 years of experience in Data, Information Technology, or Risk Management fieldAt least 2 years of experience in presenting to Senior Leaders and executivesAt least 2 years of experience in program development and performing data-driven analysisAt least 2 years of experience in process or documentation developmentAt least 2 years of governance, risk, and compliance experiencePreferred Qualifications: Business Process Management certification, Lean, or Green Belt Certification1+ years of experience with Risk Management frameworks, reporting and metrics1+ years of experience managing risks, governance, and controlsKnowledge of PRIME system and data model3+ years of experience in Process management3+ years of experience in Change or Risk Management3+ years of experience as a Risk GuideAbility to drive results and communicate with all levelsAbility to communicate with multiple stakeholders and leaders across multiple levels1+ years of experience automating manual processesStrong communication skillsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Rhoback is looking for a proactive, trustworthy, and analytically hungry Senior FP&A Analyst to join our finance department with a primary focus of managing Rhoback's inventory forecasting and creating structure around the company's financial planning and budgeting processes.The Senior FP&A Analyst should have excellent quantitative and analytical skills and be an expert in Microsoft Excel. The best candidate has strong experience in FP&A and/or corporate finance and inventory management, ideally in retail or consumer goods, as well as experience with Oracle enterprise reporting tools. Candidate should have exceptional organization skills and attention to detail to effectively own Rhoback's inventory forecast and related review processes. This candidate should also be comfortable pulling raw data, organizing it into a digestible format, and communicating it to inform tactical and strategic decisions. Finally, the candidate should be comfortable creating and managing KPIs for key balance sheet / profit and loss accounts and developing, implementing, and managing review processes for each of them.This role will be based in Charlottesville, VA, and will start as soon as possible. This individual will be reporting to Rhoback's Finance Director and will work closely with Rhoback's founders, along with merchandising, design, marketing, and product development teams.Position Responsibilities:The responsibilities of the Senior FP&A Analyst include, but are not limited to, the following:Sales and Inventory:Determine quarterly inventory production run quantities by product type based on cash flow projections and strategic goalsCalculate monthly inventory balances and forecasted inventory receipts at the item level and partner with merchandising to determine items at risk of stocking outMaintain, update, and improve inventory forecasting tool to aid the merchandising team on in-stock styles for production runsTriangulate inventory shipments with sales projections to determine inventory stock-out dates and flag potential emergency purchase order needs at a product type levelDevelop a process for periodic updates to cost and pricing assumptions across all product typesBuild and manage weekly and monthly rhythms for inventory reviews by defining KPIs and developing a process to provide periodic updates and strategic recommendationsPlanning and Budgeting:Create, own, and distribute daily business performance metrics to leadershipBuild, track, and forecast budgets for all profit and loss accountsUpdate and maintain the cash flow file with new accounts, product types, and key calculationsAssist in month-close activities by updating income statement actuals and tying out variances to the general ledger and enterprise resource planning toolPrepare and analyze cost variances to budgets to inform strategic decision-makingBuild and manage daily, weekly, and monthly budget review rhythms; define KPIs by budget category and own the consolidation of all financial information to inform these reviewsAssist in ERP implementation and develop rhythms for ERP management, including data and budget entry, journal entry preparation and review, and other system needsTake on any ad-hoc analysis from the FP&A Manager and cofounders to support strategic decision-making (long-term forecasting and modeling of strategic plans)Requirements: College degree required2+ years of FP&A or corporate finance experienceAnalytical and quantitative with acute attention to detailExpert at Microsoft Excel and building forecasting models from scratchComfortable owning and improving existing financial modelsAbility to work independently and switch rapidly between projectsSelf-starter work ethic with a desire to make a positive impactStrong internal and external communication skillsAbility to think strategically, advise, and impact Rhoback's direction with data-driven analysisPropensity to go above and beyond and think outside the boxOpenness to change and new ways of solving problemsNo-task-too-small attitudeTrustworthy and full of integrityCompany Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high-quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality.

Rhoback is looking for an experienced Senior Customer Experience Manager to join our team.The Senior Customer Experience Manager should have best-in-class experience leading and executing CX initiatives that align with and build on Rhoback's best-in-class customer satisfaction standards. This role will also be responsible for managing, training, and developing a team of CX personnel that is growing rapidly. The CX Manager should have excellent skills in leading this team to hit departmental goals. Further, this position will serve as a voice of the brand and their efforts will be instrumental in providing the Rhoback community of customers with the best service possible.This role will be based, in person, in Charlottesville, VA and will start as soon as possible. This individual will be reporting directly to the cofounder.Position Responsibilities:The responsibilities of the Senior Customer Experience Manager include, but are not limited to the following:Create a Best-In-Class Customer ExperienceDeliver best-in-class communication and experience, ensuring customer outreach is consistent across all channels and audiences are provided with appropriate and informative information in a timely mannerOversee fraud, chargeback, and otherwise risk-indicating behavior mitigation processesDefine and implement escalation processes for applicable customer inquiriesEnsure all publicized customer service channels are accurate and clearWork with social media and brand teams to ensure communication is consistent and on-brandUse automation where possible to ensure customers receive prompt, positive, and consistent solutionsLead and Develop a Customer Experience TeamManage, develop, and oversee customer experience teams, both inhouse and contractedCultivate and lead a high-performing, consumer-oriented teamsImprove CX Team's skills and workflows to maximize customer satisfaction and operational effectivenessOwn, update, improve and automate (where possible) the processes for the customer experience teams; develop policies and procedures aligned with the customer engagement vision and strategyAnalyzing Customer Insights for Continuous Improvement / Support Strategic Growth as Channels ExpandMonitor CX dashboards, analyze and report on performance of key platforms and vendorsExecute reporting on customer queries, including ideas to address key issues and reduce ticket volumeUtilize & compile data and insights on performance and report to foundersManage and improve customer experience metrics including contact volume, contact patterns and resolution outcomes to ensure service level objectives are metTrack, analyze, and recommend improvements to the customer journeyPartner with stakeholders across the business on product releases, digital campaigns, launches, promotions, updates and troubleshootingCollaborate with Website Team to drive efficiencies in the customer interface and on-site experienceCollaborate with Product Teams to communicate any product deficiencies and regularly pull data on Returns/Exchanges and present analysis to broader teamSupport the founders in establishing strategic direction and determining the model for overall brand support in key markets and new extensions of the Rhoback communityRequirements:7+ years of customer service experience in DTC e-commerce space3+ years of management experience in customer service spaceShopify Plus experience mandatoryGorgias experience preferredNetSuite experience preferredAnalytical and quantitative with acute attention to detailExceptional multitasking skillsProficiency in Microsoft Excel and understanding large quantities of dataSelf-starter work ethic with a desire to make a positive impactExcellent internal and external communication skillsPropensity to go above and beyond and think outside the boxOpenness to change and new ways of solving problemsNo-task-too-small attitudeTrustworthy and full of integrityCompany Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality.

Job Description Summary The Director of Sales (DOS) develops and implements sales strategy of the hotel to ensure that occupancy, average daily rate and market share goals are achieved. The DOS will work directly with the Executive Team to identify specific strategies and tactics to drive revenue according to the hotel's seasonal demand. The DOS will work with Sonesta's Marketing, Revenue Management, and Sales teams to leverage national brand strategies at the local level.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Develop and maintain relationships with key clients in order to produce extended stay room sales by regularly selling hotel rooms through direct client contact at their place of business.Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Create room allocation and pricing strategies for all Local Negotiated Accounts, collaborate with the General Manager and Regional Revenue Manager for counsel as needed.Achieve budgeted revenues and personal/team sales goals, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan, and other assigned financial plans which support the overall objectives of the hotel. Produce regular reports and sales forecasts.Work as part of the senior leadership team of the hotel to positively impact the effectiveness of the operation of the hotel.If managing other Sales employees, hiring and evaluating the appropriate sales people for the hotel, directing the day-to-day activities of the team, planning, organizing and assigning work, developing and communicating strategies and goals. Create, train, and motivate those responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Advise staff of formal policies and procedures. Manage all human resources-related actions in accordance with Company rules and policies.Independently create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, and increase business volume during off-peak periods. Monitor sales activities and performance to ensure actual sales exceed the established revenue plan.Analyze current/potential market and sales trends. Coordinate all activities to maintain and increase revenue and market share through added business volume and increased rates.Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.Develop and maintain positive relationships with officials and representatives of local community groups. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the Corporate Communications as necessary.Prepare Weekly/Monthly reporting on account, individual, segment, and tier production.Act as "Manager on duty" as required.Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel Administration, Business Administration or related field preferred.Three years of previous hotel sales experience strongly preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Ability to prioritize and organize work assignments.Problem solving, reasoning, motivating, organizational and training abilities.Experience with Microsoft Office, Opera and Automated Sales Systems preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 25 pounds.Frequently handling objects and equipment. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Center 3 (19075), United States of America, McLean, VirginiaEPX Risk Leader - Enterprise Services Risk Office (ES Risk)We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Enterprise Product & Experience, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, and Capital One Software (C1S). As the risk team for Enterprise Product and Experience (EPX), we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. This role supports Capital One Enterprise Product andExperience (EPX). This group is responsible for some of Capital One's most impactful and strategic work including the Capital One mobile app, enterprise identity services, all our associate tools (eg slack, zoom, etc) and much more. The team is always thinking about game changing products and experiences to benefit the company, and as their risk partner- you are a central player in all the excitement. As a Senior Manager Risk Guide Leader supporting EPX, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One's continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. The ability to think from a 'customer back' perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One. Responsibilities:Partner with EPX and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of business strategies, products, services, and risk profileImplement process improvements: process certification framework, process hierarchy change management, change control, and risk reportingOversee, review and manage Enterprise process hierarchy (L1/L2 processes)Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areasConsult on Risks across the first line of defense business partners providing advice and guidance as neededParticipate in processes criticality assessments and process level assessmentsManage multiple tasks independently to meet deadlinesCommunicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.Basic Qualifications: High school diploma or equivalentAt least 3 years of experience in Risk ManagementAt least 3 years of experience supporting internal business clientsAt least 3 years of experience in project, process, or program managementPreferred Qualifications:Bachelor's Degree or military experience5+ years experience in Risk Management5+ years of experience in Change or Process ManagementRisk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)Business Process Management certification, Lean or Green Belt CertificationStrong communication skills with various stakeholders with proven ability to drive results?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaManager, Platform Engineering- WorkdayDo you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.We are seeking Platform Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that's leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One's Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions.General Responsibilities:Understand and translate the priorities of the business while integrating HR value proposition and strategies to meet the needs of the businessDeliver solutions in Workday across HCM, Recruiting, Compensation, Payroll and Benefits through efficient and organized processes while maintaining high standardsEffectively communicate across team, Product Owner, stakeholders and influence solutions across business partnersIdentify opportunities for process improvements, collaborate with HR partners to provide innovative ideas and insights to redesign business processes that will optimize business results.Design and develop complex integrations within the Workday platform to support candidate and associate experience using web service technologies, SOAP, REST, WSDL, XML, XSLT.Provide technical expertise on Workday Studio technologies, security, troubleshooting system issues, data analysis, vendor management and coordination with other HR/Enterprise teams.Lead a team of integrators and configurators to support the Workday Recruiting moduleWork with product owners to align on priorities and deliver on key objectives using Agile methodologies, while maintaining the highest platform and Enterprise standards.Design and develop automation workflows, perform unit tests and conduct code reviews for self and the team, to make sure work is rigorously designed, elegantly coded and effectively tuned for platform performance and quality.Basic Qualifications:High School Diploma, GED, or equivalent certificationAt least 6 years of experience designing and developing integration solutions in Workday using Core Connectors, Workday Studio, Custom Reports or RaaS solutionsAt least 2 years of experience configuring business processes within the Workday platformAt least 3 years of experience with calculated fields or custom reportsAt least 2 years of experience in a technical leadership role overseeing strategic projectsAt least 2 years of experience in a people management positionPreferred Qualifications:Bachelor's degree5+ years of experience with Workday functional configuration4+ years of experience in a people management positionExperience working in an agile delivery environmentExperience with building solutions on Workday ExtendWorkday or Workday Pro certifications (HCM, Recruiting, Benefits, Compensation, Time Tracking or Performance Management)4+ years of experience with Workday Security or Workday ReportingAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 1 (19052), United States of America, McLean, VirginiaSenior Manager, Technical Program Management (Bank Tech)Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the team: As a Senior Manager of Technical Program Management (TPM) on Capital One's Enterprise product & platform organization, we're looking for someone that can help us build solid platforms on mobile and web surfaces that will help Capital One customers to have incredible experiences. The platforms are the foundational blocks on which Capital One's various lines of businesses (like credit card, retail banking, auto finance) will build delightful experiences for our customers.In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.Our TPM Sr. Managers have:Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycleExceptional communication and collaboration skillsExcellent problem solving and influencing skillsA quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinkerAbility to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representativesDeep focus on execution, follow-through, accountability, and resultsExceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partnersBasic Qualifications:Bachelor's degreeAt least 5 years of experience managing technical programsPreferred Qualifications:5+ years of experience designing and building data-intensive solutions using distributed computing3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS3+ years experience building highly scalable mobile products & platforms3+ years of experience with Agile delivery3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impactExperience in building systems & solutions within a highly regulated environmentBachelor's degree or higher in a related technical field (Computer Science, Software Engineering)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Technical Program ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).