Warehouse Specialist Salary in Charlotte, NC

DESCRIPTIONThe Amazon Workplace Health & Safety (WHS) team aims to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support these goals, Amazon is seeking an experienced and innovative Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS site manager, WHS specialist, and Injury Prevention Specialist (IPS). You will be required to independently evaluate and provide first aid (e.g., for musculoskeletal injuries), advise Amazon Associates (AAs) on occupational and non-occupational injuries, have great verbal communication skills, and be able to connect with AAs, as well as Amazon Managers. You should enjoy learning and applying your knowledge about health & wellness to provide care for AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. Practical ergonomics experience is advantageous. However, ergonomics topics will also be covered in ongoing training. The OMR will function as a part of the larger team onsite, helping to provide assistance with all first aid needs and support operations as needed. This includes attending weekly associate committee meetings, greeting all new hires for the site, either within a group setting at New Hire Orientation or through one-on-one interaction. The OMR will also participate, as needed in incident investigations and weekly case management review meetings. Responsibilities include but are not limited to: • Provide triage, first aid, and/or referral to outside medical providers, if indicated. • Minimize the AA risk of injury through awareness, education and proactive engagement. • Maintain all records of care provided to AAs. • Develop a first aid care plan for AAs recovering from an injury, focused on injury improvement, including self-care instructions as needed. • Facilitate and maintain the workers’ compensation and return to work process for associates with work related injuries. • Provide daily activity logs and end of shift reports. • Spend frequent time on the warehouse floor to interact and engage with AAs and managers to coach on observed at-risk work habits. • Maintain a clean and orderly environment. • Monitor and ensure appropriate medical supply inventory is maintained. • Participate in special projects and ad hoc tasks as assigned. • Willing to be trained to teach first aid, CPR, and AED certification classes. • Work flexible shifts which could include days, nights, and/or weekends. • Communicate effectively. • Display professional behavior. • Multitask and have exceptional time management skills. • Work in and embrace inclusive and diverse atmosphere. • Follow direction, policy, and procedures. • Maintain composure in emergencies and lead emergency response at the site. We are open to hiring candidates to work out of one of the following locations:Charlotte, NC, USABASIC QUALIFICATIONS- High school or equivalent diploma- Must have valid certification of successful completion for these 3 courses: AED, First Aid and CPR from the American Heart Association or American Red Cross at time of application. Note: Basic Life Support (BLS) certification does not include First Aid, therefore a First Aid certification must also be obtained.- Must have ONE of the following listed below:- Current Emergency Medical Technician Basic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT), OR- Valid Provincial Primary Care Paramedic Certification from the Ministry of Health OR the Canadian Organization of Paramedic Regulators, OR- In the last three years, six months job experience as a Military Medical Technician (Canada), Combat Medic (USA), Field Medic (USA), Healthcare Specialist (USA), Hospital Corpsman (USN), Aerospace Medical Service Technician (USAF), OR- In the last three years, six months job experience in a care provider role AND a Bachelor’s degree from an accredited academic institution in: Exercise Sciences, Exercise Physiology, Health Sciences or KinesiologyPREFERRED QUALIFICATIONS- Certified to teach first aid, CPR, and AED training from American Heart Association or American Red Cross- Proficient in Microsoft Office- Experience with an industrial wellness program- Passion for promoting health and wellness- Experience coaching on body mechanics- Experience managing musculoskeletal disorders- Experience in ergonomics- Experience with OSHA regulations- Experience with Workers Compensation- Proficient in digital recordkeepingAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer inquiries with finesse. With your expertise in utilizing systems like Oracle and your knack for problem-solving, you'll ensure seamless order processing and exceptional customer satisfaction.If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch service, we want to hear from you. Bring your experience in the automotive, tooling, machinery, or manufacturing industry, commitment to excellence, and become an integral part of our team. **Please note, we are not partnering with agencies on this position. Direct applications from candidates only, please. **Responsibilities:Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.Follow up with customers who have outstanding requests to provide any updates or developments.Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.Identify and escalate issues as necessary to supervisors.Utilize Excel reporting.Other duties as assigned.Qualifications: 2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferredBilingual in Spanish is a plus!Intermediate Microsoft Office skillsExperience using Oracle or a similar system for queue management and order placementExcellent written, verbal and interpersonal communication skillsAbility to prioritize tasks In a fast-paced environmentOrganization and issue tracking skills with ability to follow through on commitments to customersSelf-starting attitude, willingness to take initiative, ask questions and drive for results