Technical Support Analyst Salary in Birmingham, AL

Why Join Altec?If you're considering a career with Altec,there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design,manufacturing and service - and that's why we're the ideal place for you to grow your career.Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.ResponsibilitiesPURPOSE OF POSITION:Provide excellent technical support to internal and external customersMAJOR RESPONSIBILITIES: Provide software and hardware technical assistance Assist with new user account setups Assist in administration of Helpdesk ticketing system Create and maintain technical documentation Provide mentorship and guidance to junior team members Other duties as assigned EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: Bachelors in related discipline strongly preferred, but consideration may be given to exceptional candidates with 4 years relevant work experience Ability to interpret instructions and guidelines on hardware and software Ability to perform a wide variety of tasks Experience with Office 365 and Microsoft Teams Must employ experience and good judgment to plan and accomplish goals Current valid driver's license Good organizational, written and oral communication skills Excellent problem-solving skills Experience supporting VPN software Oracle EBS experience is a plus Must be able to work with team members and under minimal supervision OTHER POSITION SPECIFICATIONS: Demonstrated record of responsibility Extremely detail oriented Customer Service Oriented Motivated, goal oriented and persistent Maintain Company confidentiality Must handle stress and deadlines well Participate in Continuous Improvement Initiatives Travel 0 - 25% The job level may be modified upward based on the qualifications of the candidateBenefitsAltec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short Term and Long Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health/Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards AvailableEEO StatementAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

VIVA HEALTH, ranked one of the nation's Best Places to Work by Modern Healthcare, is currently seeking a Provider Performance Analyst to join our team!VIVA HEALTH is the first and only Alabama-based plan to be named an overall 5-out-of-5 Star Medicare Advantage Plan. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team!The Provider Performance Analyst is responsible for applying advanced analytical and technical skills to provide reporting and analytics as well as assisting in efforts to improve the operational success of the organizations' Connect 4 Quality (C4Q) performance. This role uses a variety of data sources to determine performance across current and emerging Star/HEDIS measures, identifies insights and opportunities for performance improvements, and shares these findings with stakeholders to drive continuous improvement. This position will assist with the preparation of materials addressing C4Q performance for internal and external meetings as directed. This position supports analytics for additional corporate initiatives related to C4Q performance including but not limited to provider incentives, Star/HEDIS measures, and population health management. This individual will be responsible for working both independently and collaboratively on a variety of tasks and be a key contributor to the C4Q team. This position will have some work-from-home opportunities.REQUIRED:Bachelor's degree in Information Systems, Health Informatics, Business Analytics, Mathematics, Healthcare Management, Health Services, or another related field5+ years' experience conducting data analytics using tools such as SQL, SAS, Tableau, etc.Highly proficient in Microsoft Office Excel; experience creating complex formulas, using conditional formatting, and creating Pivot TablesProficient in Microsoft Office Word, PowerPoint, and TableauWorking knowledge of SQL, SAS, Crystal, or similar query or data manipulation toolsAbility to manage multiple projects or assignments simultaneously within expected time constraints and with minimal supervisionExperience presenting data or reporting used to inform meaningful decision-makingExperience making day-to-day decisions using sound judgment with minimal guidanceAbility to interpret detailed, written technical specifications and apply them to business operationsDemonstrated ability to learn and utilize new complex computer software and applicationsStrong diagnostic skills to troubleshoot and resolve data and reporting technical issuesExperience working with and generating insights from large data setsGood oral, written, and interpersonal communication skillsHigh level of integrity and quality of performed workPREFERRED:Master's degree in a related fieldExperience in healthcare analytics working with standard healthcare quality measuresExperience with analytics using advanced statistical methodologiesSix Sigma Black Belt or greaterKnowledge of national standard healthcare quality metrics such as CMS Star Ratings, CMS Core Measures, HEDIS, Risk Adjustment, Medical Coding, etc.Knowledge of Medicare Advantage, Health Maintenance Organizations, and/or other Health Insurance operationsCapability to independently identify and evaluate opportunities for improvement related to Key Performance IndicatorsDemonstrated knowledge of statistical analysis techniques as well as data visualization practicesKnowledge of data organization principles and techniques (ex: data tables databases, data storage and retrieval)Highly Proficient Tableau knowledge and experienceIntermediate SQL knowledge and experienceClick Here to learn more about how VIVA HEALTH is building a culture where diverse voices, backgrounds, and perspectives are welcomed and celebrated!**If you are interested and meet the requirements for this position, please apply at www.vivahealth.com/careers click apply, and scroll to the opportunity for further instructions.

Job Title: Sr. Data Analytics Analyst (Business Intelligence Developer) Purpose: This position will be filled in the Data Analytics & Reporting team within Technology Services. Key responsibilities as a member of the team include detailed data analysis, data modeling and requirements mapping, ETL design and development, analysis cube development, and BI solution development including presentation layer delivery. This position also works closely with Data Architects within the organization to ensure that new analytics solutions align with the enterprise data management strategy. This includes identification of the true source of data, reducing data redundancy and focus on increased integration of data across business units. This includes increasing data quality, compliance, and governance. Additional requirements of this position include consulting with partners on their business needs, translating business needs into analytics/reporting requirements, and interfacing with the partners and other IT team members to build custom business intelligence solutions. The successful candidate will have proven ability to analyze and troubleshoot issues that arise within BI and analytics toolsets and the enterprise infrastructure supporting these solutions. Education/Experience: Bachelor’s degree in computer science/engineering or related degree preferred Experience with implementing BI/analytics solutions using the Microsoft BI/analytics toolset Experience working in a fast-paced, competitive information technology organization Knowledge/Skills: Strong technical knowledge implementing business intelligence solutions using the Microsoft BI toolset: SQL Server Tools (Analysis Services, Integration Services, Reporting Services, PolyBase) Microsoft Azure Power BI and/or Tableau experience Proficient in DAX AI knowledge prefered Strong data modeling skills and understanding of data warehouse design techniques Knowledge of data migration and integration General knowledge of Hadoop and other big data technologies Deep analytical capability to debug, monitor, and troubleshoot issues with BI solutions Effective communication (verbal/written) and leadership skills to foster enterprise adoption of BI solutions by power users within business units and other IT teams Comprehensive consulting skills with proven ability to work with and influence others Excellent customer service skills Continuous self-learner Ability to handle multiple assignments and conflicting priorities Ability to build productive relationships with a focus on cooperation and teamwork General Job Responsibilities: Capture, document, analyze, and correlate business information from multiple data sources Scope, develop, package and deliver new business intelligence and analytics solutions Develop online analytical processing (OLAP) cubes, static/dynamic dashboards, and interactive reports, charts, and graphs based on customer needs Design and develop ETL packages; demonstrate thorough understanding of ETL components Design, build and deliver new reports, measures, and KPIs Perform detailed data analysis and developing dimensional data models Serve as a BI subject matter expert to properly assess BI needs for business unit users and map those needs to appropriate back-end solution architectures (i.e. OLTP/transactional databases, data marts, data warehouses, cubes, tabular models, local data sources, etc.) Collaborate with end users to identify needs and opportunities for improved data management and delivery Collaborate with peers; mentoring team members to enhance skills and abilities; providing leadership as required Core Behavioral Attributes: The successful candidate will demonstrate understanding and application of the Southern Style behaviors: Unquestionable Trust, Superior Performance, and Total Commitment. Additional required behavioral attributes: Results-oriented Innovative Strategic thinker with an enterprise view for sustainable solutions Committed to continuous learning and improvement Committed to the development of others Committed to building and maintaining constructive partnerships with business partners Works well both independently and with others Acts with speed and decisiveness Committed to ethical conduct Lives and works safely Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 5445 Job Category: Information Technology Job Schedule: Full time Company: Southern Company Services