Youth Advocate Salary in Austin, TX

LifeWorks of Austin, TX is looking for a Case Manager to join our Rapid Rehousing program! A Case Manager provides community-based case management services to clients, draws upon clients’ strengths to inform service planning, advocates on behalf of clients, collaborates with other service providers, provides resource referrals, monitors client progress, and manages crisis situations. This position also provides administrative support by maintaining client files, entering data, and completing required documentation in compliance with program and funder requirements.  ADDITIONAL SUMMARY for Rapid Rehousing, A Case Manager provides housing navigation and housing stabilization services to individuals and their self-defined households who are experiencing literal homelessness and have received a permanent housing opportunity. This full time, non-exempt position earns a competitive starting rate of $24.86-$27.17/hr depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more! RESPONSIBILITIES Provide client-centered, healing-centered case management services to diverse individuals who may have experienced chronic homelessness, systems involvement, diagnosed mental health issues, substance misuse, a history of trauma, early pregnancy/parenthood, etc. Identify and leverage clients’ strengths as part of service planning to help clients achieve their self-defined goals. Work with teammates and other support staff to ensure fidelity of the Strengths Model of Case Management is adhered to and considered in interaction with and documentation of client-case manager engagement. Assist clients with their day-to-day needs and development of life skills, which may include (but is not limited to) grocery shopping, meal preparation, cleaning activities, budgeting, navigating public transportation, and job search activities. Assess clients’ mental and physical wellness, needs, preferences, and abilities, and utilize this information to develop tailored wraparound supports and referrals that are aligned with client preferences. Regularly and effectively assess and manage incidents and crisis situations, with calm, care, and positive regard for client, using de-escalation and safety planning techniques as appropriate. Analyze barriers and challenges as they arise and deliver safe, effective, and client-focused solutions. Actively engage in the community alongside clients to support the achievement of client’s self-defined goals, including collaborating with internal and external partners to advocate for client needs, coordinate services, and provide referrals. Assist clients in building a network of support and (re)building relationships with family and friends. Comply with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, philosophies, processes, and procedures, among other things. Maintain timely, complete, and accurate case records and documentation, including (but not limited to) service plans, assessments, progress notes, intake reports, and incident reports. Perform heavy data entry into agency/funder databases and ensure timeliness and accuracy of data entry. Discern how and when to provide approved financial assistance to support the client in meeting their basic needs and ensure proper utilization of the funds. Assist clients in obtaining necessary documents to secure employment or housing (e.g., State ID, birth certificate, Social Security card). Assist clients in obtaining information about their benefits (e.g., SSI, Medicaid) and how they will be affected by employment in order for clients to make good decisions about employment opportunities, referring clients to benefits counseling, as needed. Ensure required client consents are collected and documented and that clients have a thorough understanding of the program prior to consenting to participate. Provide timely interventions and outreach services to clients when they appear to disengage from services. Transport clients to agencies and services. Prepare for and actively participate in supervision meetings and all other required meetings or trainings. ADDITIONAL Duties for Rapid Rehousing: Perform targeted, community-based outreach when a client is pulled for housing. Support and guide clients and their self-defined household members from homelessness to housing by navigating potential housing options, addressing barriers to housing, and ensuring clients understand their rights as tenants. Set up utility accounts in client’s name, review previous rental and utility arrears, and negotiate late fees on behalf of clients. Support the move-in process by attending lease signings, arranging furniture deliveries, and transporting client’s personal effects. Support the long-term housing stability of clients to minimize returns to homelessness by collaborating closely with clients on lease re-signings, lease ends and move-outs. Work closely with Housing Intake & Placement Specialists to identify housing placement options based on individual housing preferences and barriers, coordinate follow-up regarding housing stability issues, and to assist with unit transfers for clients. Adapt quickly to the critical needs of clients and landlords that might involve mutual recission, VAWA, and other high-risk situations. QUALIFICATIONS Requires a Bachelor’s Degree in social or behavior sciences or administrative field; Requires a minimum 2 years related experience; or Equivalent combination of education and experience. Lived experience of homelessness is a plus and may count towards related qualifications. Proficient in HMIS, Microsoft Office, Outlook, and agency database. ABOUT LIFEWORKS With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community. See job description

Would you agree that one of the fundamental cornerstones of long-lasting success and perseverance is a healthy relationship? Whether this be with friends, co-workers, loved ones and/or family, healthy relationships help us thrive and truly motivate us to do our best each and every day. Lifeworks Resolution Counseling program is designed to help facilitate just that. The Resolution Counseling program is dedicated to creating a safe community by helping in ending domestic violence and advocating for relationships based on equality and respect. Resolution Counseling offers psycho-educational groups for adults who have been harmful towards their partners. If you are a counselor who believes in second chances or believes that everyone should have the opportunity to make positive changes in their lives to cultivate those positive, long-lasting relationships, then you’re in the right place! Keep reading for more details.  The PRN/Substitute Counselor position with Resolution Counseling is an excellent opportunity to gain and/or grow experience working with under-served populations. You can also expect to be working in a dynamic, innovative, strategic, and visionary organization, alongside experts in the field, and with a supportive leadership team. This is a PRN position without fixed hours; however, we are seeking someone available primarily Monday-Thursday from 5:30pm-8:30pm for approximately 12-15 hours per month. This position will receive a starting pay range of $27.16-$29.68 for those with a provisionary license per hour depending upon experience; and $32.98-$35.86 for those with advanced licensure per hour depending upon experience.  RESPONSIBILITIES  Provides in-person, curriculum-based psychoeducational group counseling services to individuals who have engaged in intimate partner violence on an as-needed basis, Provides crisis intervention and safety planning with clients based on individual client and program needs, Maintains timely, accurate documentation of all services in accordance with agency and funding requirements, Maintains a working understanding of and adheres to the guidelines of oversight entities including the program, agency, licensing, funder and/or accrediting body; adheres to TDCJ-CJAD BIPP Guidelines throughout service delivery, documentation, and reporting processes. Maintains compliance with required training hours in family violence and BIPP facilitation (training provided by agency), For Bilingual Spanish-service staff only:  Provides direct client services in Spanish and assists in special projects related to the Spanish speaking community. QUALIFICATIONS Requires a Masters degree in Social Work, Counseling or a related field; Holds initial licensure (ex: LMSW, LPC-A, LMFT-A) or is able of obtain within 6 months of hire; Requires 6+ months direct clinical experience; or Equivalent combination of education and experience. Preferred Qualifications Bilingual in Spanish/English. 1+ year of experience conducting conflict resolution groups, such as a BIPP program or similar. 40 hours of documented domestic violence training within the last two years. Certification to provide clinical supervision.  ABOUT LIFEWORKS With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. Lifework's goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community. See job description

Would you agree that one of the fundamental cornerstones of long-lasting success and perseverance is a healthy relationship? Whether this be with friends, co-workers, loved ones and/or family, healthy relationships help us thrive and truly motivate us to do our best each and every day. Lifeworks Resolution Counseling program is designed to help facilitate just that. The Resolution Counseling program is dedicated to creating a safe community by helping in ending domestic violence and advocating for relationships based on equality and respect. Resolution Counseling offers psycho-educational groups for adults who have been harmful towards their partners. If you are a counselor who believes in second chances or believes that everyone should have the opportunity to make positive changes in their lives to cultivate those positive, long-lasting relationships, then you’re in the right place! Keep reading for more details. This full time, exempt position earns a competitive starting pay rate ranging from $56,499.25 - $61,741.45 annually, for those with a provisionary license depending upon experience. For those with advanced licensure, the starting pay rate will range from $68,592.52-$74,586.04 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!   RESPONSIBILITIES Provides in-person, curriculum-based psychoeducational group counseling services to individuals who have engaged in intimate partner violence on an as-needed basis, Provides crisis intervention and safety planning with clients based on individual client and program needs, Maintains timely, accurate documentation of all services in accordance with agency and funding requirements, Maintains a working understanding of and adheres to the guidelines of oversight entities including the program, agency, licensing, funder and/or accrediting body; adheres to TDCJ-CJAD BIPP Guidelines throughout service delivery, documentation, and reporting processes. Maintains compliance with required training hours in family violence and BIPP facilitation (training provided by agency), For Bilingual Spanish-service staff only:  Provides direct client services in Spanish and assists in special projects related to the Spanish speaking community. QUALIFICATIONS Requires a Masters degree in Social Work, Counseling or a related field; Holds initial licensure (ex: LMSW, LPC-A, LMFT-A) or is able of obtain within 6 months of hire; Requires 6+ months direct clinical experience; or Equivalent combination of education and experience. ABOUT LIFEWORKS With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. Lifework's goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.  See job description

Would you agree that one of the fundamental cornerstones of long-lasting success and perseverance is a healthy relationship? Whether this be with friends, co-workers, loved ones and/or family, healthy relationships help us thrive and truly motivate us to do our best each and every day. Lifeworks Resolution Counseling program is designed to help facilitate just that. The Resolution Counseling program is dedicated to creating a safe community by helping in ending domestic violence and advocating for relationships based on equality and respect. Resolution Counseling offers psycho-educational groups for adults who have been harmful towards their partners. If you are a counselor who believes in second chances or believes that everyone should have the opportunity to make positive changes in their lives to cultivate those positive, long-lasting relationships, then you’re in the right place! Keep reading for more details. This full time, exempt position earns a competitive starting pay rate ranging from $56,499.25 - $61,741.45 annually, for those with a provisionary license depending upon experience. For those with advanced licensure, the starting pay rate will range from $68,592.52-$74,586.04 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!   RESPONSIBILITIES Provides in-person, curriculum-based psychoeducational group counseling services to individuals who have engaged in intimate partner violence on an as-needed basis, Provides crisis intervention and safety planning with clients based on individual client and program needs, Maintains timely, accurate documentation of all services in accordance with agency and funding requirements, Maintains a working understanding of and adheres to the guidelines of oversight entities including the program, agency, licensing, funder and/or accrediting body; adheres to TDCJ-CJAD BIPP Guidelines throughout service delivery, documentation, and reporting processes. Maintains compliance with required training hours in family violence and BIPP facilitation (training provided by agency), For Bilingual Spanish-service staff only:  Provides direct client services in Spanish and assists in special projects related to the Spanish speaking community. QUALIFICATIONS Requires a Masters degree in Social Work, Counseling or a related field; Holds initial licensure (ex: LMSW, LPC-A, LMFT-A) or is able of obtain within 6 months of hire; Requires 6+ months direct clinical experience; or Equivalent combination of education and experience. ABOUT LIFEWORKS With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. Lifework's goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.  See job description

LifeWorks of Austin, TX is looking to hire a Youth Care Worker on a part-time basis who is responsible for providing care and services to youth ranging in age from 16 to 20, living in a 24-hour licensed residential facility. Youth Care Workers supervise clients by overseeing their care and safety through the core values and mission of the organization and maintains the safety and compliance of the residential facility. Youth Care Worker services include ensuring safety, mentoring, supervising, transporting, overseeing participation in daily activities, and meeting basic needs of youth in a way that positively supports their development, self-sufficiency and goals. This position is at our EMERGENCY SHELTER. The effective rate of pay for Youth Care Worker positions is $22.00 per hour, plus additional night and weekend shift differentials if applicable. The schedules being offered with this position are:                                            Friday's and Saturday's 4:00pm-12:00am                                                                                          RESPONSIBILITIES  Client Safety and Service Engagement:  Interacts consistently with clients using LifeWorks client-focused and strengths-based approaches; supports day-to-day activities of youth and relates to clients as they move toward their individual goals. Assists clients with day-to-day needs including assistance with case management, school activities, job search activities, transportation, cleaning activities, meal preparation, and administration of daily medications. Coordinates and helps with transportation for clients to a variety of outings including staff-led community-based activities, client appointments, job interviews, emergency room visits, etc. Engages in conversations with youth regarding topics such as race, identity proclamation and exploration, substance use, mental health, healthy boundaries and habits, and self-sufficiency while maintaining professional boundaries and client confidentiality in accordance with state and federal laws. Supports youth with positive coping methods while encouraging healing from trauma through a healing centered approach. Manages emotions and performs in high pressure and/or crisis situations with calm, care, and unconditional positive regard for youth. Manages emotional, physical, and verbally escalated situations by applying approved behavior modification technique to de-escalate youth back to normalcy, as well as physical restraints utilizing “Handle with Care” techniques when necessary. Follows DFPS Minimum Standards for documentation of incidents and implementation of safety plans in coordination with team members and case managers. Coordinates and completes Intake and discharge of client services, including consent for services and risk assessment for supervision guidelines. Completes Initial Orientation, including explanation of services, client rights and responsibilities, policies and guidelines. Follows health and safety guidelines per DFPS minimum standards and LifeWorks safety planning. Facility Compliance:  Completes regular perimeter walks, room checks, facility/room searches, and ongoing visual checks of facility. Documents and maintains daily written records of client whereabouts and incidents and communicates information with team members while maintaining client confidentiality in accordance with state and federal laws. Documents and maintains written records of client behavior, client progress, activity engagement, school attendance, medications and incidents through daily notes, logs and incident reports while maintaining client confidentiality in accordance with state and federal laws. Communicates effectively with team members and client support team while maintaining client confidentiality in accordance with state and federal laws. Conducts drills in accordance with Emergency Preparedness and Response Planning. Maintains cleanliness within licensing standards including cleaning in common areas, offices and kitchen. Engages in and completes all required trainings, meetings and professional development plans, including monthly supervision with supervisor. QUALIFICATIONS  Requires a high school diploma, GED or equivalent; and Requires 1 year of related experience; or Equivalent combination of education and experience. Requires a valid Texas driver's license. ABOUT LIFEWORKS  With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.  See job description

LifeWorks of Austin, TX is looking for a Resident Liaison to join our Permanent Supportive Housing program! The Resident Liaison is part of the Permanent Supportive Housing (PSH) program. This position oversees resident needs across Lifeworks residential properties, working with upwards of 76 units comprised of families and single occupant’s residents. This position works closely with other professionals in coordinating services provided within and outside of LifeWorks. The Resident Liaison builds trusting relationships with individuals and families that are not being served or are underserved by existing community service delivery systems. Services include (but are not limited to) supporting residents with the completion of intake process, administrative functions, as well as provision of basic needs, referrals, and crisis intervention. Responsible for providing administrative support to programs by maintaining client files, entering data, and completing required documentation. This full time, non-exempt position earns a competitive starting rate of $24.86-$27.17/hr depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more! RESPONSIBILITIES  Provide direct oversight and assistance to residents across Lifeworks residential properties.  Provide resident-focused, healing-centered support services to diverse individuals who may have experienced chronic homelessness,   systems involvement, mental health challenges, substance use challenges, a history of trauma, early pregnancy/parenthood, etc.  Maintain timely, complete, and accurate case records and documentation.  Perform heavy data entry into agency/funder databases and ensure timeliness and accuracy of data entry.  Assist residents with obtaining necessary documents to secure employment or housing (e.g., state ID, birth certificate, social security card).  Provide individualized services to residents that are primarily administrative in nature, such as completing paperwork or online   applications,  gathering of documents, etc.   Regularly and effectively assess and manage incidents and crisis situations with calm, care, and positive regard for residents, using de-escalation and safety planning techniques as appropriate.    Comply with all requirements outlined by funding sources, licensure, and accrediting bodies, the program, and the agency. These   requirements may pertain to data, paperwork, philosophies, processes, and procedures, among other things.  Collaborate with internal and external partners to advocate for resident needs, coordinate services, and provide referrals.  Coordinate with local vendors (childcare, grocers, education institutions, and others) to establish business relationships to support purchase of goods and services for clients.  Participate in community events that may go outside of normal business hours.  Collaborate with LifeWorks employees and property management around vacant units, application submissions and move ins in order to   support new residents.  Transport residents to agencies and services, as needed.  Prepare for and actively participate in supervision meetings and all other required meetings or trainings. QUALIFICATIONS   Requires a Bachelor’s Degree in social or behavior sciences or administrative field;  Requires a minimum 2 years’ experience with youth; or  Equivalent combination of education and experience.  Proficient in HMIS, Microsoft Office, Outlook, and agency database. ABOUT LIFEWORKS  With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community. See job description

Are you someone that thrives helping others? Do you see a need within the Austin community for youth and young adults to have consistent support, and a counselor they can turn to? Are you a counselor that loves to dive in with both feet and have your boots on the ground? If you answered yes to any of these questions, then you should keep reading because we have an opportunity for you!  So, what would you be doing as a Community-Based Counselor? Not only would you be providing counseling to transition-aged youth (16-26 years old) in Travis County with a history of trauma (including homelessness,) but you would be doing so within the very community where our clients reside. This program is unique in the approach that we will meet the client where they feel most comfortable. This position takes a special kind of counselor, which is why you’re here reading this now. This opportunity allows you to get directly involved in the everyday circumstances of our clients and create a true and lasting impact on their future. If you’re still interested, read below for further details! Accepting candidates with either provisional and/or advanced licensure. This full time, exempt position earns a competitive starting pay rate ranging from $56,499.25 - $61,741.45 annually, for those with a provisionary license depending upon experience. For those with advanced licensure, the starting pay rate will range from $68,592.52-$74,586.04 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!   RESPONSIBILITIES Provides individual, couples, group, and/or family counseling based on program population. Focused 50-70% community-based services. Provides crisis intervention services with clients based on individual program needs. Administers client services which may include: initial and on-going assessment. diagnosis, session planning and treatment planning. record keeping. case management tasks as appropriate. evaluation of client progress. contacting and collaborating with internal and external collaterals. follow-up. Provides appropriate referrals; keeps apprised of available community resources. Maintains documentation of all services in accordance with agency and funding requirements. Provides community outreach as required by individual program. Follows licensure requirements as determined by program, agency, and/or grants. Maintains documentation of CEUs. Assists in program development, quality assurance, and special projects, such as conducting file reviews and actively engaging in program improvement projects. Provides support and supervision to interns as appropriate. Participates in agency and community committees which may include agency working groups or community collaboration initiatives as approved by supervisor. Attends team meetings, supervision, and clinical supervision. QUALIFICATIONS Requires a Masters degree in Social Work, Counseling or a related field; Holds initial licensure (ex: LMSW, LPC-A, LMFT-A) or is able of obtain within 6 months of hire; Requires 6+ months direct clinical experience; or Equivalent combination of education and experience. ABOUT LIFEWORKS With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth who are on journeys to lives they love and stability for themselves and their families. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.  See job description

LifeWorks of Austin, TX is looking for a Case Manager to join our Permanent Supportive Housing program! A Case Manager provides community-based case management services to clients, draws upon clients’ strengths to inform service planning, advocates on behalf of clients, collaborates with other service providers, provides resource referrals, monitors client progress, and manages crisis situations. This position also provides administrative support by maintaining client files, entering data, and completing required documentation in compliance with program and funder requirements.  ADDITIONAL SUMMARY for Permanent Supportive Housing, A Case Manager provides housing navigation and housing stabilization services to individuals and their self-defined households who are experiencing literal homelessness and have received a permanent housing opportunity. This full time, non-exempt position earns a competitive starting rate of $24.86-$27.17/hr depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more! RESPONSIBILITIES Provide client-centered, healing-centered case management services to diverse individuals who may have experienced chronic homelessness, systems involvement, diagnosed mental health issues, substance misuse, a history of trauma, early pregnancy/parenthood, etc. Identify and leverage clients’ strengths as part of service planning to help clients achieve their self-defined goals. Work with teammates and other support staff to ensure fidelity of the Strengths Model of Case Management is adhered to and considered in interaction with and documentation of client-case manager engagement. Assist clients with their day-to-day needs and development of life skills, which may include (but is not limited to) grocery shopping, meal preparation, cleaning activities, budgeting, navigating public transportation, and job search activities. Assess clients’ mental and physical wellness, needs, preferences, and abilities, and utilize this information to develop tailored wraparound supports and referrals that are aligned with client preferences. Regularly and effectively assess and manage incidents and crisis situations, with calm, care, and positive regard for client, using de-escalation and safety planning techniques as appropriate. Analyze barriers and challenges as they arise and deliver safe, effective, and client-focused solutions. Actively engage in the community alongside clients to support the achievement of client’s self-defined goals, including collaborating with internal and external partners to advocate for client needs, coordinate services, and provide referrals. Assist clients in building a network of support and (re)building relationships with family and friends. Comply with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, philosophies, processes, and procedures, among other things. Maintain timely, complete, and accurate case records and documentation, including (but not limited to) service plans, assessments, progress notes, intake reports, and incident reports. Perform heavy data entry into agency/funder databases and ensure timeliness and accuracy of data entry. Discern how and when to provide approved financial assistance to support the client in meeting their basic needs and ensure proper utilization of the funds. Assist clients in obtaining necessary documents to secure employment or housing (e.g., State ID, birth certificate, Social Security card). Assist clients in obtaining information about their benefits (e.g., SSI, Medicaid) and how they will be affected by employment in order for clients to make good decisions about employment opportunities, referring clients to benefits counseling, as needed. Ensure required client consents are collected and documented and that clients have a thorough understanding of the program prior to consenting to participate. Provide timely interventions and outreach services to clients when they appear to disengage from services. Transport clients to agencies and services. Prepare for and actively participate in supervision meetings and all other required meetings or trainings. ADDITIONAL Duties for Permanent Supportive Housing: Perform targeted, community-based outreach when a client is pulled for housing. Support and guide clients and their self-defined household members from homelessness to housing by navigating potential housing options, addressing barriers to housing, and ensuring clients understand their rights as tenants. Set up utility accounts in client’s name, review previous rental and utility arrears, and negotiate late fees on behalf of clients. Support the move-in process by attending lease signings, arranging furniture deliveries, and transporting client’s personal effects. Support the long-term housing stability of clients to minimize returns to homelessness by collaborating closely with clients on lease re-signings, lease ends and move-outs. Work closely with Housing Intake & Placement Specialists to identify housing placement options based on individual housing preferences and barriers, coordinate follow-up regarding housing stability issues, and to assist with unit transfers for clients. Adapt quickly to the critical needs of clients and landlords that might involve mutual recission, VAWA, and other high-risk situations. QUALIFICATIONS Requires a Bachelor’s Degree in social or behavior sciences or administrative field; Requires a minimum 2 years related experience; or Equivalent combination of education and experience. Lived experience of homelessness is a plus and may count towards related qualifications. Proficient in HMIS, Microsoft Office, Outlook, and agency database. ABOUT LIFEWORKS With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community. See job description