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User Support Specialist III
Chickasaw Nation Industries, Albuquerque
It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SUMMARYThe User Support Specialist III provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.Conducts all interactions in a professional manner.Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps.Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets.Reviews customer satisfaction survey results and researches tickets, as needed.Learns new applications and supports new areas, as needed.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.EDUCATION / EXPERIENCEAssociates degree in Information Technology or a related field of study, and five (5) years' of relevant experience in an IT help desk support environment as specified below; or equivalent combination of education / training / experience. Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred.CERTIFICATES / LICENSES / REGISTRATIONMust be a U.S. born or naturalized citizen due to government or federal requirementMust be able to obtain required government security clearanceJOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIESKnowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environmentWorking knowledge utilizing service desk software tools and applicationsKnowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log ticketsAbility to read and interpret common information systems documents and translate into layman terminologyExcellent problem-solving skills with ability to troubleshoot computer hardware / software issuesExcellent critical thinking skills with ability to identify, analyze and resolve problems / issuesExcellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely mannerAbility to use tact in handling difficult individuals and/or situationsAbility to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis supportHighly organized with ability to multitaskAbility to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident responseAbility to effectively work both independently and in a team environment for the successful achievement of goalsAbility to lift 25 poundsLANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from team, customer and federal staff.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.CNI offers a comprehensive benefits package that includes:• Medical• Dental• Vision• 401(k)• STD/LTD/AD&D• Employee Assistance Program (EAP)• Paid Time Off (PTO)• Training and Development Opportunities#CNIINDIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
QA Engineer II
Amtech Systems, Albuquerque
TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, is seeking a full-time QA Engineer II to join our team in Albuquerque, New Mexico Job Summary: Creates, evaluates, and executes quality assurance processes, procedures and statistical techniques. Job Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. Participate in implementing and monitoring processes for an ISO 9001:2015 certified quality system May be asked to be the Subject Matter Expert for certain quality processes Perform internal auditing of quality system processes Coordinate completion of corrective and preventive actions Perform supplier site audits for supplier qualifications and nonconformances Perform root cause analysis for process and product nonconformances Perform failure analysis and reporting for RFID products May be responsible for coordinating IPC solder certification training Support ESD Control program Conduct data analysis for product and process performance using statistical techniques Participate on engineering design teams to provide inputs regarding quality for new product development Required Skills and Experience: Typically requires a minimum of 4 years of related experience. Project Management Detail-oriented Analytical Skills Multitasking & Adaptability Customer Service & Communication Skills MS Office & Database Software Technical Reports Troubleshooting Desired Skills: Time Management Skills & Organizational Skills Problem Solving Skills Organizational Skills Training/Presentation Skills Interpreting Financial Reports Preferred Certificates, Licenses, Registrations: American Society of Quality - Certified Quality Engineer, Manager, or Auditor IPC Solder Standards: IPC-A-610, IPC J-STD-001, IPC 7711/7721 ANSI/ESD S.20.20 Electro-Static Control Program Education: Bachelor's degree (B.A.) in Engineering field of Mechanical, Electrical, or Quality Assurance Engineering from four-year college or university.
Care Coordinator
Magellan Health Services inc, Albuquerque
Coordinates care of individual clients with application to identified populations using assessment, care planning, implementations, coordination, monitoring and evaluation for cost effective and quality outcomes. Duties are typically performed during face-to-face home visits. Promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. Assists with orientation and mentoring of new team members as appropriate.Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources.Conducts in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters.Communicates and develops the care plan and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services).Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs.Acts as an advocate for member`s care needs by identifying and addressing gaps in care.Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan.Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes. Collects clinical path variance data that indicates potential areas for improvement of case and services provided. Works with members and the interdisciplinary care plan team to adjust plan of care, when necessary.Educates providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care.Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team, to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum.Collaborates with the interdisciplinary care plan team which may include member, caregivers, member`s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases.Provides assistance to members with questions and concerns regarding care, providers or delivery system.Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources.Generates reports in accordance with care coordination goal.Other Job RequirementsResponsibilities3-5 years experience in Social Work, Nursing, or Healthcare-related field, or relevant experience in lieu of degree., Experience in utilization management, quality assurance, home or facility care, community health, long term care or occupational health required.Experience in analyzing trends based on decision support systems.Business management skills to include, but not limited to, cost/benefit analysis, negotiation, and cost containment.Knowledge of referral coordination to community and private/public resources.Requires detailed knowledge of cost-effective coordination of care in terms of what and how work is to be done as well as why it is done, this level include interpretation of data.Ability to make decisions that require significant analysis and investigation with solutions requiring significant original thinking.Ability to determine appropriate courses of action in more complex situations that may not be addressed by existing policies or protocols.Decisions include such matters as changing in staffing levels, order in which work is done, and application of established procedures.Ability to maintain complete and accurate enrollee records.Effective verbal and written communication skills. Ability to work well with clinicians, hospital officials and service agency contacts.General Job InformationTitleCare CoordinatorGrade22Work Experience - RequiredClinical, QualityWork Experience - PreferredEducation - RequiredGED, High SchoolEducation - PreferredAssociate, Bachelor'sLicense and Certifications - RequiredDL - Driver License, Valid In State - OtherLicense and Certifications - PreferredCCM - Certified Case Manager - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care MgmtSalary RangeSalary Minimum:$50,225Salary Maximum:$75,335This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Care Coordinator, Licensed
Magellan Health Services inc, Albuquerque
This is a work from home position but you will be required to travel into the community. Hiring for the listed locations: Roswell, La Cruses, Albuquerque, Sante Fe, Farmington, Las Vegas, Clovis, Alamogordo and Ruidoso NM.Independently coordinates care of individual clients with application to identified populations using assessment, care planning, implementations, coordination, monitoring and evaluation for cost effective and quality outcomes. Duties performed are either during face-to-face home visits or facility based depending on the assignment. Promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. Assists with orientation and mentoring of new team members as appropriate. May act as a team lead for non-licensed care coordinators.Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources.Conducts in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters.Communicates and develops the care plan and serves as point of contact to ensure services are rendered appropriately (e.g., during transition to home care, back up plans, community based services).Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs.Acts as an advocate for members' care needs by identifying and addressing gaps in care.Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan.Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes. Collects clinical path variance data that indicates potential areas for improvement of case and services provided. Works with members and the interdisciplinary care plan team to adjust plan of care, when necessary.Educates providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care.Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team, to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum.Collaborates with the interdisciplinary care plan team which may include member, caregivers, member`s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases.Provides assistance to members with questions and concerns regarding care, providers or delivery system.Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources.Generates reports in accordance with care coordination goals.Other Job RequirementsResponsibilitiesAssociate's Degree in Nursing required for RNs, or Master's Degree in Social Work or Healthcare-related field, with an independent license, for Social Workers.Licensed in State that Services are performed and meets Magellan Credentialing criteria.2+ years' post-licensure clinical experience.Experience in utilization management, quality assurance, home or facility care, community health, long term care or occupational health required.Experience in analyzing trends based on decision support systems.Business management skills to include, but not limited to, cost/benefit analysis, negotiation, and cost containment.Knowledge of referral coordination to community and private/public resources.Requires detailed knowledge of cost-effective coordination of care in terms of what and how work is to be done as well as why it is done, this level include interpretation of data.Ability to make decisions that require significant analysis and investigation with solutions requiring significant original thinking.Ability to determine appropriate courses of action in more complex situations that may not be addressed by existing policies or protocols.Decisions include such matters as changing in staffing levels, order in which work is done, and application of established procedures.Ability toestablish strong working relationshipswith clinicians, hospital officials and service agency contacts. Computer literacy desired.Ability to maintain complete and accurate enrollee records. Effective verbal and written communication skills.General Job InformationTitleCare Coordinator, LicensedGrade24Work Experience - RequiredClinicalWork Experience - PreferredEducation - RequiredAssociate - Nursing, Master's - Social WorkEducation - PreferredLicense and Certifications - RequiredDL - Driver License, Valid In State - Other, LISW - Licensed Independent Social Worker - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LMSW - Licensed Master Social Worker - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care Mgmt, LPN - Licensed Practical Nurse - Care Mgmt, PSY - Psychologist - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care MgmtLicense and Certifications - PreferredSalary RangeSalary Minimum:$58,440Salary Maximum:$93,500This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Surgical Safety & Closure Market Specialist
Medtronic, Albuquerque
Careers that Change LivesBring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.This Surgical Safety & Closure Market Specialist position, reporting directly to the District Manager, is responsible for meeting and exceeding sales goals by advancing high quality medical supplies, utilizing a solution based concept sale to the hospital marketplace within the assigned territory. This is an entry level role that provides sales support to the broader team as well as having individual sales objectives.The role provides coverage for a broad geographical area and should be based in New Mexico, Iowa, Nebraska or Idaho. Overnight travel up to 2 weeks per month.A Day in the LifeCollaborate with Territory Specialist to build and execute sales plans to achieve market growth. Discover customer priorities through current state assessment to determine pain points, economics, quality of care issues, staff morale and beyond. Effectively build an account plan which incorporates consolidated account-level data on sales, short term and medium term goals and customer mapping with VAC members and other stakeholders. Demonstrate ability to go broad with a value analysis committee (VAC) or similar personnel by sharing a mix of both economic and clinical messaging with key decision makers. Use Salesforce.com and Cognos to research account data, capture key finding about VAC members and input pertinent business data to allow for accurate forecasting. Convert product's technical features and benefits into financial/safety related messages per relevant audience. Identify, prioritize and recruit potential clinical and economic champions according to relevant criteria. Prepare champions for VAC meetings. Build rationale for a clinical evaluation with key decision-makers so that the evaluations are expected to succeed an intended primarily to demonstrate clinical acceptability. Identify opportunities to efficiently deliver hands-on training outside of the OR and selectively prioritize opportunities to be physically present during product use. Develop pre-call plans for quarterly reviews with customers: defining data to share, issues to discuss and agreements/action plans to pursue. Collaborate and invite colleagues from other COT's to join at appropriate discussion points with customer to drive cross-portfolio sales. Meet and exceed assigned quota and sales objectives including assigned quota uplift. Utilize technology and data to analyze territory, effectively target accounts and pre-call planning. Organize and maintain storage locker, samples and other sales material. Maintain knowledge of the current industry / competitive landscape including, GPO's, healthcare economics, reimbursement, competitors and competitive products etc. Interact with Marketing, Customer Service, and other internal departments. Resolve customer complaints in accordance with Company policy, and advises sales management promptly of any situation beyond the Sales Representative's Promotes and sells Medtronic's Surgical Safety & Closure products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including hospitals, physicians, and Radiology and Surgical personnel. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's Medical/Scientific Equipment products and/or services. Conducts and/or evaluates market research including customers and competitors activities. Develops and/or implements market development plans/strategies and changes as needed. Assesses customer needs and feedback regarding new products and/or modifications to existing products and communicates to internal stakeholders including R&D, Operations and Marketing. Must Have: Minimum Requirements Bachelors degree required 0 years of experience required Nice to Have Minimum of two years of documented outside sales success in a competitive, sophisticated environment, preferably tangible products (i.e. office equipment, copiers, payroll systems, information systems) Evidence of top sales achievement with experience in multilevel account management is preferred Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration. Introductory knowledge of company products and services About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)Medtronic Compensation SalesA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here .The provided base salary range is used nationally (except in certain CA locations).The rate offered is compliant with federal/local regulations and may vary by experience,certification/education, market conditions, location, etc.
Licensed Clinical Psychologist | Any State License | Albuquerque, NM
Matrix Providers, Albuquerque
Experience the Matrix Providers Advantage. We strive to provide a framework of stability and structure for our valued employees, where you will experience lower provider-to-patient ratios and fair, reliable schedules. It is our honor to hire Healthcare Heroes to serve our Military Heroes, sharing in our mission to provide excellent healthcare with dignity, compassion, and pride. Matrix Providers has a civilian, contracted opportunity for Licensed Clinical Psychologist to provide full-time care to the U.S. military and their families at the 377th Medical Group located at Kirtland Air Force Base in Albuquerque, NM. Employment Status: Full-Time Employee Bonus: $10K Sign-On Bonus & $5K Relocation bonus available, contingent upon requirements. Ask your recruiter today! Compensation: Salary Schedule: Monday-Friday, 8 hours / day, 40 hours per week Benefits: Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage. 80 Hours of Accrued Leave Per Year 11 Federal Holidays Paid Off 401(k) Plan This position is subject to a collective bargaining agreement. Union dues and pay rates are governed by the bargaining agreement. The Psychologistmust have and meet the following: Degree: Doctor of Philosophy (Ph.D.) or Doctor of Psychology (PsyD). Education: Graduate from an American Psychology Association-accredited college or university with a doctoral degree in clinical or counseling psychology. Internship/Residency: Successful completion of an internship in psychology accredited by the American Psychological Association. Experience: Recent experience, clinical competency within last 2 years. Certification: Basic Life Support (BLS) through American Heart Association or the Red Cross, must be full in-person class completion certificate Licensure: Current, complete, active, and unrestricted license to practice as a Psychologist in any State, the District of Columbia, Guam, Puerto Rico, or the US Virgin Islands. Job Duties include: Consult with medical personnel, legal authorities, military commanders, and school districts, as required. Maintain accurate and current mental health records for all patients, as appropriate and required. Participate in military specific training (e.g., training to perform Command Directed Evaluations, Medical Evaluations Board, security clearances, Military Training Instructor clearances, pre-post deployment screening, PTSD, and combat stress). Attend and participate in meetings during normal duty hours and professional staff conferences and other appropriate professional activities such as, but not limited to the following: Quality Improvement meeting, professional staff meetings, Commander's staff meetings, Mental Health Flight meetings, and others required by applicable regulations, MTF guidance, or as directed by the Mental Health Flight Commander or his/her designated representative. Provide training to other staff in areas of expertise. Participate in professional peer review, case conferences, research studies, or other organizations required at the MTF. Clinical Psychologist is required to function in a patient-centered medical home (PCMH) location as a full-time equivalent provider as an internal behavioral health consultant (IBHC) and/or Behavioral Health Care Facilitator (BHCF) as outlined in DoDI 6490.15 Integration of Behavioral Health Personnel Services into Patience-Centered Medical Home Primary Care and Other Primacy Care Service Settings and the BHOP Practice Manual. We support our employees with an accessible dedicated representative to assist you throughout the duration of your contract. We firmly believe that a healthy work/life balance enables you to perform at your best. Our mission is to serve Americas military family by aligning exceptional healthcare workers like you with rewarding career opportunities. Come home to Matrix! Matrix Providers is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please see https://matrixproviders.com/accessibility-eeo-disclaimer. To learn more about our Benefits Packages, please see https://matrixproviders.com/benefits. Matrix Providers endeavors to make www.matrixproviders.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please get in touch with our Recruiting Hotline Number, 1-877-807-8277, TTY LINE, 385-722-8109. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
CISC Transition of Care Coordinator
Magellan Health Services inc, Albuquerque
Supporting Care Coordinators with triaging transitions from higher to lower levels of care for in-state and out of state discharge planning using individual planning process. Works closely with CFYD permanency placement coordinators to establish appropriate transitions as recommended by the treatment team.Coordinates care of individual clients with application to identified populations using assessment, care planning, implementations, coordination, monitoring and evaluation for cost effective and quality outcomes. Duties are typically performed during face-to-face home visits. Promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. Assists with orientation and mentoring of new team members as appropriate.Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources.Conducts in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters.Communicates and develops the care plan and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services).Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs.Acts as an advocate for member`s care needs by identifying and addressing gaps in care.Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan.Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes. Collects clinical path variance data that indicates potential areas for improvement of case and services provided. Works with members and the interdisciplinary care plan team to adjust plan of care, when necessary.Educates providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care.Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team, to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum.Collaborates with the interdisciplinary care plan team which may include member, caregivers, member`s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases.Provides assistance to members with questions and concerns regarding care, providers or delivery system.Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources.Generates reports in accordance with care coordination goal.Other Job RequirementsResponsibilities3-5 years experience in Social Work, Nursing, or Healthcare-related field, or relevant experience in lieu of degree., Experience in utilization management, quality assurance, home or facility care, community health, long term care or occupational health required.Experience in analyzing trends based on decision support systems.Business management skills to include, but not limited to, cost/benefit analysis, negotiation, and cost containment.Knowledge of referral coordination to community and private/public resources.Requires detailed knowledge of cost-effective coordination of care in terms of what and how work is to be done as well as why it is done, this level include interpretation of data.Ability to make decisions that require significant analysis and investigation with solutions requiring significant original thinking.Ability to determine appropriate courses of action in more complex situations that may not be addressed by existing policies or protocols.Decisions include such matters as changing in staffing levels, order in which work is done, and application of established procedures.Ability to maintain complete and accurate enrollee records.Effective verbal and written communication skills. Ability to work well with clinicians, hospital officials and service agency contacts.General Job InformationTitleCISC Transition of Care CoordinatorGrade22Work Experience - RequiredClinical, QualityWork Experience - PreferredEducation - RequiredGED, High SchoolEducation - PreferredAssociate, Bachelor'sLicense and Certifications - RequiredDL - Driver License, Valid In State - OtherLicense and Certifications - PreferredCCM - Certified Case Manager - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care MgmtSalary RangeSalary Minimum:$50,225Salary Maximum:$75,335This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Xfinity Field Sales Consultant
Comcast, Albuquerque
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for the promotion and sale of Comcast products and services to include video, high-speed Internet, voice and XFINITY Home. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales and effectively work assigned turf.Annual salary is $52,000 base + $25,500 commissionJob DescriptionCore ResponsibilitiesDemonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.Effectively communicates and develops rapport with customers. Evaluates individual customers' existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantages over other service providers. Evaluates competitive offers and frames response to show the benefits of Comcast.Possesses expert knowledge of selling that would be reflective of the position's required relevant experience.Creates and executes turf management plans without assistance, utilizes experience-based sales technique, operates independently.Shows confidence in selling ability.Displays competent time management and organizational skills.Meets and exceeds sales goals as established by local market. Independently establishes and organizes daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.Demonstrates a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.Displays thorough and advanced understanding of video, high-speed internet, voice and XFINITY Home.Possesses effective communication, organizational and people skills, as well as strong customer service skills.Illustrates strong technical capability (computer knowledge, billing system, databases).Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationHigh School Diploma / GEDCertifications (if applicable)Relevant Work Experience2-5 YearsPDN-9bd37f7e-ebc1-4239-97ba-529508e70236
Financial Services Professional
Bankers Life, Albuquerque
Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Financial Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle.As a Financial Services Professional, you will:Build a client base by growing relationships with your network and providing guidanceGain expertise through sponsored coursework and proprietary agent development trainingGuide clients through important financial decisions using the latest software and our expansive product portfolioPathways to develop your Financial Professional career including leadership, wealth management, and retirement planningWhat makes a great Financial Services Professional?The ability to present complicated concepts effectively and maintain uncompromising principles, such as honesty and integritySelf-motivation to connect with company provided sales leads and network with new clientsStrong relationship building, communication, and time-management skillsA competitive and entrepreneurial spirit to achieve success both for yourself and othersWhat we offer:Highly competitive commission structure designed to grow with youPassive income opportunities and bonus programsFully paid insurance licensing, SIE, Series 6, Series 63, CFP®Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive yearFlexible in-office schedules once you complete your agent trainingProgressive advancement opportunitiesRetirement savings program and moreBankers Life®, a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: https://careersatbankerslife.com
Universal Service Representative
America First Credit Union, Albuquerque
Mon - SatOverviewUniversal Service Employees act as Service Representatives and enthusiastically cross-sell Credit Union services. Establishes and builds member relationships by identifying members' needs and educating them with specific products and/or services. Responsible for performing a broad variety of customer services including opening new savings, share draft, and basic credit applications. Interviews, counsels, and advises members regarding basic loan products, deposits, and any other products/services, including investment referrals, insurance products, and mechanical repair coverage.Presents loan requests to underwriters for approval as per loan procedures. Responsible for helping members via all channels such as phone, text, e-mail, and assisting members with video solutions, and self serve channels to determine additional financial opportunities with the credit union in a prompt and courteous manner. Actively promotes and cross sells Electronic Services to members and serves as an electronic services expert in the branch. Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding of new loan business each month. Provides general typing and clerical support for underwriting, including credit investigations and document preparation. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records. Ability to attain expected baselines in sales and service to support branch goals.Support marketing and lending initiatives such MRM outbound calling by proactively soliciting additional business for the Credit Union and identifying and selling AFCU products and services. Onboards new members by conducting outbound two week and two month calls. Assists or refers members as necessary.Responsibilities Assumes responsibility for the effective development of Member relations through sales and service. Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and 2 months. Maximizes the penetration of Credit Union products and services in order to meet/exceed established sales goals and baselines. Has a knowledge of the Preferred Way of Selling. Responsible for handling member interactions via all channels while using effective sales techniques. Assesses members' current financial needs by using effective relationship building and consultative sales techniques. Makes appropriate recommendations for loan, deposits, and other products and services. Highly motivated and self-driven. Sales and goal oriented. Demonstrate professional sales and negotiation skills to achieve individual and branch goals Resolves members problems and concerns related to consumer loan products and services, and account issues. Acts as a senior service representative and processes teller transactions. Identify additional cross-sell opportunities, such as Checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services. Assumes responsibility for the efficient, effective, and accurate performance of teller functions. Represents the Credit Union in a courteous and professional manner. Receives share deposits and loan payments. Computes interest. Processes cash advances, traveler's checks, cashier's checks, and money orders. Disburses cash or check share withdrawals. Processes transfers, post CD and all types of IRA's. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. Processes "bank by mail" transactions. Provides override function for other tellers. Evaluates basic loan applications and credit criteria and determines the appropriate sale so the member and credit union both benefit. Actively and professionally cross-sells Credit Union services. Sells credit life, disability, GAP insurance, mechanical repair coverage, and members financial solutions. Expectation is to meet monthly Credit Union sales Standards including promotions and campaigns. Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal/web and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member. Determines value of collateral. Verifies car insurance coverage. Notifies application of loan decisions. Requests additional information if required. Presents loan requests to underwriters for approval as per loan procedures. Processes loans including ordering of credit reports, title searches and closing. Assists in servicing and maintaining all aspects of loans but not limited to payoff, refinances, payment agreements and amendments to original loan contracts. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow-up on titles still pending. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly prepared and documented and that approved loans are promptly disbursed. Resolves any rejects concerning loans and membership accounts in a timely manner. Acts as a branch expert for electronic services. Actively cross sells AFCU electronic services such as mobile banking, online banking, card guard, bill pay, mobile deposit and others. Has a knowledge of AFCU electronic services and serves as an expert for members as well as assists members with problem resolutions for electronic services. Assists members with account lock outs or other online account problems. Acts as a branch account specialist for New Accounts. Assists Members with new account openings and closing of member accounts. Assists with some Business accounts, IRA accounts, Court ordered accounts, and HSA account applications. Directs members to appropriate contacts to assist with more advanced and specialized accounts when appropriate.#IND21Training/Education/Certification Qualifications High school graduate or equivalent.Required Knowledge Thorough knowledge of member services, accounts, loans, and products provided. Understanding of new account bookkeeping procedures. Understanding of loan processing functions. Knowledge of related requirements, procedures, and underwriting criteria. Some accounting familiarity.Experience Required Two years of varied office experience.Skills/Abilities Excellent communications and public relations skills. Strong typing abilities (60 wpm with acceptable accuracy & neatness). Solid math and bookkeeping abilities. Able to operate calculator, word processor, and related computer applications. Well organized. Professional appearance, dress, and attitude.