Customer Representative Salary in Alabama, USA

Montgomery, AL, USAFull time2024-03-26R24_0000005679SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238685436

Freedom Heating & Cooling 2881 Shannon Oxmoor Rd, Birmingham, AL 35211Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. ResponsibilitiesAnswers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned QualificationsHigh school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Exxel OutdoorsThe Customer Service Representative (CSR) role is responsible for delivering the highest quality customer service possible to our consumers. The CSR contributes to the success of Exxel Brands by guiding customers to find the right outdoor product for their needs by answering product questions; providing technical support for our products; and assisting consumers with the warranty and return processes via phone and email. This position is responsible for entering in sales orders and issuing Return Authorizations for credit memos.ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers exceptional and timely customer service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions.Data entry of sales orders. Audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited as needed.Coordinates information as needed with Sales, Product Development, and the Distribution Centers.Works closely with the inventory team and the parts warehouse to communicate proper needs of warranty parts.Handles all aspects of Return Authorizations for consumers.Maintains proper files and records for all Consumer service activities.Inspects actual product returns from consumers. Maintains and sorts the daily customer service email in an accurate and efficient manner.Works on projects that enhance and/or streamline processes. Writes standard documentation using an established format. QUALIFICATIONS/SKILLSMinimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment. Sales experience preferred.Excellent interpersonal and communication skills.Must be a team player and have the ability and desire to earn the respect of team members through actions and contributions.Proficient in Microsoft Office (Excel, Word, Outlook).Personal knowledge/experience in outdoor leisure consumer products is a huge plus. BUDGET QUALIFICATIONS None SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT A collaborative, open space work environment located on the first floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area, as well as a Product Closet that houses warranty items, extra materials, and samples for size measurements. The Customer Service area is faces west and looks out on open space and the Flatirons. There are approximately 125 employees in the 40,000 sq. ft Broomfield corporate facility which houses a workout facility, multiple quiet telephone booths and a large employee breakroom for the employee’s use. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.OTHER DUTIES AS ASSIGNEDThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PI239024248

Job Title: Automotive Customer Service RepresentativeJob Description:The Automotive Customer Service Representative is responsible for managing all aspects of customer orders in collaboration with the sales, procurement, finance, expediting, and logistics teams. They handle a portfolio of business at the part level and ensure effective communication with the customers they serve.Key Responsibilities:1) Enter customer parts into the SAP order entry system, verifying order specifications, sizes, and shipment details against the customer purchase orders.2) Manage customer parts in accordance with mill lead times, campaign runs, and shipping constraints, resolving any discrepancies through expediting, mode management, or cross-application solutions.3) Oversee inventory management and release processes to ensure timely delivery based on customer requirements.4) Provide customers with solutions for various issues such as forecast discrepancies, late production, shipping constraints, or processing backlogs.5) Analyze changes in customer forecast and update the SAP system accordingly.6) Provide quality, production, shipping, and customs documents to customers as needed.7) Provide explanations and conduct root cause analysis on Key Performance Indicators misses for leadership.Skills:1) Alertness and Proactive Approach: The ideal candidate must possess the ability to quickly recognize critical situations, potential risks, or urgent matters that require immediate attention.2) Rapid Decision Making: The successful candidate should exhibit exceptional decision-making skills, enabling them to make prompt and well-informed judgments when faced with critical items.3) Effective Problem Solving: The candidate should excel at analyzing complex issues, identifying root causes, and formulating effective solutions in a timely manner.4) Clear Communication: The candidate should possess excellent verbal and written communication skills to articulate critical information clearly and concisely.5) Timely Escalation: The candidate must have the judgment to recognize when to involve higher-level management or specialized teams, ensuring that critical matters receive the attention and resources they require promptly.6) Crisis Management: The candidate should be able to remain composed under pressure, coordinating resources and stakeholders effectively to manage and resolve urgent issues promptly.7) Collaboration and Teamwork: The candidate should be a team player, capable of working collaboratively with colleagues from various departments to address urgent matters.8) Time Management and Prioritization: The successful candidate should possess strong time management skills, enabling them to prioritize tasks effectively. They must be able to allocate their time and attention appropriately, ensuring that critical items receive immediate focus without neglecting other essential responsibilities.9) Attention to Detail: While responding quickly, the candidate should maintain a high level of attention to detail. They must ensure accuracy and precision in their assessments, communications, and actions, minimizing errors or oversights that may negatively impact the resolution of critical matters.10) Continuous Improvement: The ideal candidate should exhibit a commitment to continuous improvement. They should actively seek feedback, learn from each critical item response, and strive to enhance their efficiency and effectiveness in identifying, responding to, and escalating critical matters.Preferred Qualifications:• Bachelor's degree in related field• Demonstrated experience of 5+ years in customer serviceWorking Conditions:• Office Environment, Monday to Friday, with extended hours as required.• Willingness and ability to work on-site in Calvert, Alabama, at least four days a week.Please note: The Job Profile is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

Company DescriptionDaxko's mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. Job DescriptionDo you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task? The Customer Service Advocate - Accounting Specialist reports to the Customer Service Team Lead on our Nonprofit Daxko product.What you'll be responsible for...Talk the Talk. Effectively communicate with staff at all levels in an organization and more specifically with CFOs, accountants, business managers, and auditors.Answer the S.O.S. Answer product questions and clearly explain technical concepts to a non-technical audience. Show them the way. Help customers better utilize our software by providing best-practice consulting and on the spot product training.Fix problems. Be prepared to investigate and diagnose system issues via research and testing. Own it. You'll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.Hit the bulls-eye. You'll have goals around call volume and quality. Aim high...Share your stats. We don't need to know your shoe size, but we will need you to report on various performance metrics.Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert.QualificationsRequired Skills/Abilities:Accounting knowledge is a mustSelf-starter mentality with the ability to take ownership of individual workStrong interpersonal and communication skillsStrong computer and multi-tasking skillsCreate, build, and maintain relationships and rapport with clientsIdentify complex problems and information to develop and evaluate options and implement solutionsAbility to work comfortably in a fast-paced, high-volume call center environmentAbility to handle stressful situations or dissatisfied customersTrain and teach others how to use product(s)Availability to work 8 hours each day, Monday through Friday with periodic on-call timeRequired Education and Experience:Bachelor's degree with an Accounting Major/Minor or related field OR two (2+) years of accounting experiencePreferred Education and Experience:Bachelor's degree with an Accounting Major/Minor or related field1+ years of relevant experienceCustomer Service ExperienceTechnical, help-desk, or support experienceExperience using a CRM software, such as SalesforceAdditional informationOur company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing "career defining" opportunities for team members willing to pursue them.With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:Flexible paid time off Affordable health insurance options8 paid holidays + 1 floating holidayMonthly fitness reimbursement401(k) matchingCasual work environmentPlenty of free food and caffeineAll your information will be kept confidential according to EEO guidelines.

This individual will be responsible for answering all incoming calls and providing excellent customer service to all internal and external customers in a fast-paced environment.Major Goals and ResponsibilitiesField inbound calls in a professional manner.Respond to and resolve customer questions.Research possible solutions to customer issues.Enter incoming service and supply requests.Follow up with customers when necessary.Perform other miscellaneous duties as directed by the Customer Care Manager.Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.Behavioral Characteristics, Attitudes and Skills RequiredGood listening skillsProblem solving skillsStrong communication skills, both verbal and writtenEmpatheticDetail orientedExcellent organizational skillsWillingness to learn and adaptMust be able to work in a high stress, fast-paced environmentDependableAttentive to customers' needsTeam PlayerPrerequisitesHigh school diplomaProficient PC and keyboarding skills with ability to multi-task through different applications/screenThe ability to type 25 wpmGood numerical and analytical skills

Job Requisition ID#: 774AMorris Parts Depot, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking a high-reaching and meticulous Parts Coordinator for our Huntsville, AL office. This role will provide endless opportunities to work for a dynamic company in constantly rapidly growing industry. Morris Parts Depot is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.Job ResponsibilitiesThe Parts Coordinator will provide the highest level of service to our customers regarding parts orders, tracking shipments, inventory control and product information. This person will process the parts orders through the Macola and Salesforce systems and also provide advice and information to our internal customers. Other duties include, but are not limited to:Connect with staff and customers in a friendly and professional manner. Provides high level service to internal customers. Receiving incoming orders and checking for available inventory in the database vendor portal. Entering orders in our databases and processing invoices. Keeping accurate inventory records while maintaining the warehouse management system. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.Job RequirementsThe successful candidate will possess customer service skills, strong organizational skills, multi-tasking abilities, time management and will be a true team-player but is able to work independently.The candidate will be proficient in Microsoft Suite programs, spreadsheets using excel, and other related business programs.Benefits:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:Competitive starting salary Paid Time Off, starting with 23 paid days off in your first year. 10 Company Paid Holidays Comprehensive Health Benefits including, Medical, Vision, Dental and Life Insurance 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance ProgramMental and physical requirements:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged period of times. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations.Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.Huntsville, AL

The position is located at IMC Logistic Gulf Region located in Mobile, AL.Primary Purpose: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers. Essential Functions:Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.Enters all orders into computer for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.Ensures rail billing is in place before containers are delivered to railroad and if necessary, ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.Notifies Cargo Specialist Supervisor/management of all service failures.Proposes and implements solutions to improve overall customer service.Creates and updates location profiles in computer system.Works as dispatcher as volume/vacation schedule dictates.Other projects as assigned by management.Skills Required:Data entry skills; Good communication and organizational skills, email and general office duties. Must be innovative.Knowledge Required:Port and rail operations; US customsExperience Required:Trucking Industry

Job DescriptionCOMMERCIAL LINES ASSOCIATE ACCOUNT MANAGER (CSR) - Insurance AgencyJob location: Linden, NJSuccessful independent insurance brokerage located in Linden, NJ is seeking to add a Commercial Insurance Associate Account Manager (CSR) to an expanding, professional team. In this role, you will support a book of small business accounts. Candidates should be detailed, efficient and able to manage multiple personalities as they may work with various producers within the office. Duties: Handle policy checking, servicing needs like certificates and ID cards and endorsements; this could also translate into a larger Account Manager role in the future.A valid P&C license is required. The ideal candidate will have a minimum of 3 years commercial lines customer service experience, have working knowledge of Vertafore products (AMS360, ImageRight, etc.), possess excellent communication skills and be willing to work in the office (not remotely).At least 3 years' experience with Commercial Lines Experience with a variety of major insurance carriers. Current Property & Casualty License

Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Such duties may include, but are not limited to, the following responsibilities:Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.Answer the calls timely without drops/abandons.Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.Facilitate resolution by referring the matter to the issue/content expert.Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.Resubmit Corrected Claims and supporting documentation as need for the patient experience.Communicate with other organizational departments to ensure proper handling of patient accounts.Communicates issues to management timely and performs other duties as assigned by direct supervisors.Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skillsWhat You Will Need:High school diploma or GEDWhat Would Be Nice To Have:1 - 3 years related or general knowledge of payor-specific or medical specialty billingDialer experienceBilingual (English/Spanish)Shifts 10-7 and 11-8. Must be able to work these hours.#IndeeedSponsoredWhat We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.