Guest Services Agent Salary in Alabama, USA

Requisition:202400051STTitle:Student Involvement Student Assistant - Front DeskEmployee Class:Student EmployeeCollege Work Study Position:NoDepartment:Student Involvement: Leadership and ServiceDivision:Division of Student AffairsHours per week:10-12Hiring Rate:10.00Nature & Purpose of Position:Student Assistant - Front DeskThe Department of Student Involvement: Leadership & Service provides students with intentional, structured, educational training opportunities that promote and support academic and co-curricular learning. This is accomplished through three programming areas: Leadership, Service, and Student Organizations. We imagine a campus where every student feels welcome, is actively involved, and becomes intentional with community collaborations.As a student assistant, primarily serving at the front desk for the department, you will provide essential assistance and superior customer service to students, faculty, staff, and guests.Job Functions:-Welcome all visitors and address any inquiries-Enthusiastically complete assigned administrative duties-Provide services for student organization leaders, i.e. make copies, stamp flyers for posting, approve events, etc.-Market departmental events through 1-on-1 conversations and tabling events-Demonstrate courteous communication skills both orally and in writing-Conduct all activities in accordance with the highest ethical standardsOther Requirements for the Position:Qualifications:-Strong personal accountability and orientation to meet daily goals-High energy, outgoing personality and professional attitude-Committed to quality service-Good oral and written communication skills-Assure success in completion of objectives-Knowledgeable in Microsoft Office Suite (notably Word, Excel, & Outlook)Other: -Morning Availability -Summer Availability **Required Documents:· Resume· Cover Letter· Other: Course schedule for the current semester Open Date:01/31/2024Contact Name & Title:Gabby SaucedaContact Phone:936.294.3000Contact Email:[email protected] EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.Annual Security and Fire Safety Report

Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

TALLADEGA SUPERSPEEDWAYTalladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easy accessible off I-20, located between Birmingham, AL, and Atlanta, GA.Ushers are an important part of the Talladega Superspeedway Experience. As a member of the Usher Team you will be responsible for bringing our guest an unforgettable racing experience. Talladega Superspeedway Usher is one of first people guests see when they get into the venue.Responsibilities of the Usher:Checking your area before gates open to make sure all is in cleanly and in working orderGreet and welcome each guest and thank each guest as they leave the eventHave a strong understanding of the Talladega Superspeedway stadium layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenitiesServes as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional mannerHandle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issuesAssisting guests with the location of their seatsEnforcing Speedway policies and proceduresVerify credentials to control access into restricted areasLook for opportunities to enhance the guest experienceAll other duties assigned by Usher Team Leaders, and TSS ManagementQualifications: Ability to review written and electronic materials (Tickets) in both digital and physical formatMust be friendly, enthusiastic, and personableCustomer service experience preferredStrong communication skillsAbility to memorize layout of Talladega Superspeedway in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)Ability to work in a faced paced & high stress environmentAbility to be on feet for extended periods of time (8-12 hours)Ability to work outside in variable seasonal weather conditionsAbility to work with others and take directionMust follow dress code and have a clean, presentable appearance at all times.Dates/Hours Needed:Usher Team positions are a seasonal/temporary event based position. Main events run May and October with possible smaller events throughout the year. Shift length: 8-12 hours depending on specific event needs and event conditions.Apply Now!Learn more about this role and our team by applying at www.careers.nascar.com for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on Twitter @NASCARJobs to stay current on all of our openings.

TALLADEGA SUPERSPEEDWAYTalladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easy accessible off I-20, located between Birmingham, AL, and Atlanta, GA.Guest Services Gate Ambassadors are an important part of the Talladega Experience. Members work at Admission Gates, Tunnels, or the Infield Crossover Gate depending on qualifications and interest. Each area is responsible for bringing our Guests an unforgettable racing experience.Responsibilities at the Admission Gates: Properly scanning each Guests ticket for valid access into the facility.Properly checking each Guests credential for valid access into the facility.Checking vehicles for valid access into the facility at corresponding vehicle entry points.Assisting Guests with accurate directions and any other assistance on property.All other duties assigned.Responsibilities at the Tunnels/Crossover Gate: Checking each vehicle for valid access into the infield.Checking each RV for any items that are prohibited from entrance into the infield campgrounds.Checking each Person's Ticket or Credential for valid access into the infield.All other duties assignedQualifications: Must be friendly, enthusiastic, and personableCustomer service experience preferredStrong communication skillsMust learn quickly and be trainableAbility to work in a fast-paced & high stress environmentAbility to be on feet for extended periods of time (8-12 hours)Ability to work outside in variable seasonal weather conditionsAbility to work with others and take directionMust be able to work nights, weekends and holidays as assignedMust follow dress code and have a clean, presentable appearance at all times.Dates/Hours Needed: Gate Ambassadors are a seasonal/temporary event based position. Possible smaller events throughout the year. Shift length: 8-12 hours depending on specific event needs and event conditions.Apply Now!Learn more about this role and our team by applying at www.careers.nascar.com for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on Twitter @NASCARJobs to stay current on all of our openings.

TALLADEGA SUPERSPEEDWAYTalladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easy accessible off I-20, located between Birmingham, AL, and Atlanta, GA.Guest Services Supervisors are an important part of the Talladega Experience. Members work at Admission Gates, Tunnels, or the Infield Crossover Gate depending on qualifications and interest. Each area is responsible for leading and guiding our staff to bring our Guests an unforgettable racing experience.Responsibilities at the Admission Gates: Responsible for organizing staff and placing staff in formation for gate opening.Responsible for knowing what each gate position does and the roll they play so they can lead accordingly.Be able to make decisions on the fly during hectic and high pressure situations.Properly scanning each Guests ticket for valid access into the facility.Properly checking each Guests credential for valid access into the facility.Checking vehicles for valid access into the facility at corresponding vehicle entry points.Assisting Guests with accurate directions and any other assistance on property.All other duties assigned.Responsibilities at the Tunnels/Crossover Gate: Responsible for organizing staff and placing staff in formation for gate opening.Responsible for knowing what each gate position does and the roll they play so they can lead accordingly.Be able to make decisions on the fly during hectic and high pressure situations.Checking each vehicle for valid access into the infield.Checking each RV for any items that are prohibited from entrance into the infield campgrounds.Checking each Person's Ticket or Credential for valid access into the infield.All other duties assignedQualifications: Must be able to guide and direct a group of individualsMust be punctual and reliableMust be friendly, enthusiastic, and personableCustomer service experience preferredStrong communication skillsMust learn quickly and be trainableAbility to work in a fast-paced & high stress environmentAbility to be on feet for extended periods of time (8-12 hours)Ability to work outside in variable seasonal weather conditionsAbility to work with others and take directionMust be able to work nights, weekends and holidays as assignedMust follow dress code and have a clean, presentable appearance at all times.Dates/Hours Needed: Gate Ambassadors are a seasonal/temporary event based position with possible smaller events throughout the year. Shift length: 12 hours depending on specific event needs and event conditions.Apply Now!Learn more about this role and our team by applying at www.careers.nascar.com for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on Twitter @NASCARJobs to stay current on all of our openings.

Requisition:202300128STTitle:Hotel Front Desk Attendant (5 Positions Available)Employee Class:Student EmployeeCollege Work Study Position:NoDepartment:University HotelDivision:Division of Finance and OperationsHours per week:VariesHiring Rate:7.25Nature & Purpose of Position:To provide quality customer service in effort to accommodate hotel guests and groups.Other Requirements for the Position:Duties include making reservations, checking in/out guests, securing payment of room, running reports, filing, personal and over the phone interaction, and other duties as assigned.Front Desk shifts are 7a-3p and 3p-11p. We are looking for class schedules that allow students to work 7a-3p on Monday/Wednesday/Friday or Tuesday/Thursday but this will not be the only shift that is scheduled.Must be available weekends, holidays, summer.Hotel experience helpful, but not required.Submit a completed State of Texas Application along with copy of class schedule.Can also bring to the front desk of the University Hotel or email to [email protected] for Texas State Applicationhttps://www.twc.texas.gov/jobseekers/state-texas-application-employment#onlineApplicationInWorkintexascom**International Students - please visit the following website for more information on employment requirements and eligibility: https://www.shsu.edu/dept/global-engagement/international-students-and-scholars/employment.html.Open Date:09/18/2023Position Number:9N9912Contact Name & Title:Brianna PriceContact Phone:9362941703Contact Email:[email protected] Building & Room #:University HotelContact Instructions Summary:Include copy of current class schedule with application submissions.EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.Annual Security and Fire Safety Report