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Administrative Salary in White Plains, NY

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Administrative Salary in White Plains, NY

67 500 $ Average monthly salary

Average salary in branch "Administrative" in the last 12 months in White Plains

Currency: USD Year: 2024
The bar chart shows the change in the average wages in White Plains.

Popular professions rating in the category "Administrative in White Plains" in 2024 year

Currency: USD
Assistant Project Manager is the most popular profession in White Plains in the category Administrative. According to our Site the number of vacancies is 2. The average salary of the profession of Assistant Project Manager is 67500 usd

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Front Desk Supervisor (Closing Shift)
Broadway Gym Holdings LLC, White Plains
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.
Construction Assistant Project Manager
Michael Page, White Plains
Provide overall leadership to entire project teamManage and develop assigned staff toward maximum job performance and career potential.Build and maintain rapport with architects, subcontractors, and vendors.Understand and administer contract and subcontract agreements.Establish, communicate, and implement the Project ScheduleManage budget and financial reporting * Interpret and analyze reports to ensure adherence to project budget.Manage the Quality Assurance/Quality Control program.Provide leadership in risk evaluation, contract negotiations, and fee and pricing decisionsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.3+ years' experience in Commercial Construction Project ManagementDegree in Construction Management or related field strongly preferredOSHA certification preferred * Proficient in project management softwareEffective communication skills, both written and verbal
Executive Assistant
Freixenet Mionetto USA, White Plains
About Freixenet Mionetto USA:Freixenet Mionetto USA is one of the largest sparkling wine companies in the U.S. Freixenet Mionetto USA is a culmination of devotion to the art of winemaking. With global success drawn from an equal blend of quality, passion, and innovation, Freixenet and Mionetto have joined forces to provide a one-stop shop to meet industry and consumer needs for all-things-sparkling wine.Position SummaryThe Executive Assitant is critical role that will assist in maintaining the rhythm of the business by supporting the Executive team through proactive planning, and execution of administrative support. Reporting to the Project Manager, the ideal candidate will be a problem solver who has excellent communication skills and impeccable attention to detail. As you progress in the role, there will be opportunities to for become the subject matter expert in certain areas such as New Hire onboarding supporting the sales team.The position will include calendar management, travel coordination and expense reporting for the Exec Team as well as ADHOC support and projects for the Project Manager (PM). An ability to multitask, manage complex changing schedules and meet critical deadlines is essential to this position.Key ResponsibilitiesGeneral Support: Routinely perform a wide variety of support duties for Project Manager and Executive Team.Calendar Management: Coordinate Exec Team business calendar of meetings, video conferences, appointments, and social events. Continually re-assessing priorities. redirect matters to staff to handle, or handle matters personally, as appropriate.Coordination and Booking:Responsible for booking all International and domestic flights, ground services, and hotels for CEO/CFO/CSOO. Communications: Draft, review and send written communications on behalf of the Exec team. Thorough, helpful, friendly and clear verbal and written communications with all employees.Communications: Draft, review and send written communications on behalf of the Exec team. Thorough, helpful, friendly and clear verbal and written communications with all employees.Meeting Logistics & Support: Ensuring all meetings requirements are meet, including room setup and catering, as well as assist in the preparation and distribution of meeting agendas and materials.Corporate Event & Incentives Support: Assist the Project Manager in event planning for internal and external facing programs including planning and logistics, vendor & budget management, client communications and provide on-site support, when needed. Events include Sales & Marketing Summit, Summer Campus, Sales Business meetings and educational tripsCollaboration: Foster positive relationships with other departments, including Marketing, Trade Marketing, Administration, Logistics, and Finance, to ensurecollaboration, priority alignment & meet overall business goals in a timely fashion.Expense Tracking & Reporting: Process improvement for tracking Corporate/CFO expenses and invoices as well as ensuring expense reports are completed in a timely manner for Exec Team and reconciled on a monthly basis. Confidentiality and Professionalism: As a key representative of our Executive team, confidentiality and professionalism must be maintained as well as an ability to handle sensitive matters with ease. Projects: Complete a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.Requirements:Experience working in a office environment, performing administrative tasks, and providing support to executives. A minimum of 2-5 years of Executive Assistant ExperienceProficiency in Microsoft Suite (i.e. Word, Powerpoint, Excel, Sharepoint)Experience with Concur SAP is a plusAbility to work well under pressure and navigate multiple deadlinesProactive approach to problem-solving and process improvementAbility to work well independently and in collaboration with othersHigh level of Professionalism and discretion when handling sensitive informationExpected to be in the office 4x a weekOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Compensation & Benefits:Base salary range: $65,000/yr.- $80,000/yr. exact compensation may vary based on skills and experience.Medical, Dental, Vision plansMatching 401(k)Generous PTO (Paid Time Off)Short and long-term disabilityEmployee Wine AllowanceMany more...Freixenet Mionetto USA is an Equal Employment Opportunity Employer.Freixenet Mionetto USA, the US subsidiary of Henkell Freixenet, offers a comprehensive portfolio of premium, iconic sparkling wine brands from renowned producers around the world. Led by quality and innovation, the company ranks in the top six sparkling wine companies in the US and is #1 globally.Freixenet Mionetto USA is the exclusive agent for the most prestigious wine estates in the world. These producers are benchmarks within their respective regions and categories. The portfolio includes Freixenet (Penedès), Freixenet Prosecco (Veneto), Mionetto (Valdobbiadene), Segura Viudas (Penedès), Gloria Ferrer (Sonoma), Mia (Barcelona), Henkell (Wiesbaden), Alfred Gratien (Champagne), Gratien & Meyer (Loire), Bollicini (Italy), WindVane (Sonoma), Schloss Johannisberg (Rheingau), Castello di Monsanto (Tuscany), Monrosso (Tuscany), Pertinace (Piedmont), 50° Riesling (Rheingau).
Administrative Associate
Solomon Page, White Plains
Our client, a well-established company is looking to hire an Administrative Assistant to start right away. This position will be located on site in the White Plains office.Responsibilities:Administrative support such as answering phones, direct calls, email correspondence, etc.Act as a point of contact for visitors and employees Maintain and update records in databasesGeneral clerical duties including, photocopying, scanning, and filing*Additional duties as needed and directedRequired Qualifications:Bachelor's Degree in Business Administration or related fields preferred 1+ years of admin experience preferredProficient in Microsoft Office and Excel Accuracy and attention to detailVerbal and written communication skillsOrganizational skillsIf you meet the required qualifications and are interested in this role, please apply today. The Solomon Page DistinctionSolomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.About Solomon PageFounded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.Opportunity Awaits.
Executive Administrative Assistant
Kelly Professional & Industrial, White Plains
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as an Executive Admin Assistant to work at a premier company in White Plains, NY. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be.Salary: Starts at $40.00 an hourHours: Monday to Friday, 8:00am to 5:30pmWhy you should apply to be an Executive Admin Assistant:• Competitive salary and benefits package.• Opportunity to work with a prestigious company in a fast-paced environment.• Collaborative and supportive team culture.• Chance to support and work closely with top-level executives.What's a typical day as an Executive Admin Assistant? You'll be:• Managing multiple busy calendars and coordinating complex executive meetings for the CEO, CFO, and EVP.• Prioritizing and managing multiple projects simultaneously in a timely manner.• Organizing travel needs and preparing complex travel itineraries for the CEO, CFO, and EVP.• Providing support to other members of the senior leadership team as needed.• Attending team calls hosted by executives, taking notes, and following up on action items.• Performing other related duties as assigned, including personal requests on an as-needed basis.This job might be an outstanding fit if you:• Have a Bachelor's Degree (preferred).• Have 5+ years of experience supporting executive-level management.• Are an independent thinker and able to anticipate executive's needs.• Have great attention to detail and can work with the highest level of confidentiality and discretion.• Can function in a fast-paced and demanding environment.• Have advanced knowledge of Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Teams.• Can work independently and handle multiple projects while meeting deadlines and time constraints.• Are able and willing to travel up to 15%, with key dates in February and March.What happens next:Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Executive Admin Assistant today!
Project Manager, Senior
TAG, White Plains
At Tag, we help brands stand out and sell more by delivering impactful content at speed and scale across channels and technologies. With over fifty years of production experience for some of the world's biggest brands, we partner with our clients to bring their big ideas to life. We love what we do, too - and we pride ourselves on an authentic culture built around our core values of integrity, innovation, sustainability, growth and accountability.At Tag, our people make us exceptional. If you believe that the combination of different ideas, experiences, backgrounds and skillsets create a great place to work, then you belong here. We believe it and even our clients tell us that it is the creativity, flexibility and drive of our diverse workforce that sets us apart.The Project Manager , Creative Services, will manage the overall planning, control, status reporting and delivery of a low to moderately complex project to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements. AGENCY EXPERIENCE IS A MUST. MUST BE ABLE TO BE IN WHITE PLAINS EVERY TUESDAY AND WEDNESDAY.JOB QUALIFICATIONSBachelor's degree in related field. A combination of education and work experience can be substituted.5 year's experience in related fieldDemonstrate a solid understanding digital productionIntermediate skill level with MS OfficeMac experience preferredGood understanding of project management principlesGood understanding of job-tracking systems and/ or Project Management softwarePMP preferredDemonstrated experience in managing projects of low to medium complexity to successful completion; able to handle multiple concurrent projectsIs strong team playerExcellent customer service skillsStrong verbal and written communication skillsExcellent attention to detailExcellent time management and problem solving skillsProven ability to handle stressful situations and deadline pressuresExcellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issuesDemonstrated problem solving skillsGood analytical and budgeting skillsJOB DUTIES(* denotes an "essential function")*Manage creative projects of low to medium complexity*Manage the overall planning, control, status reporting and delivery of projects from start to completion to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.*Implement project schedules and coordinate resources ensuring all activity is completed to the agreed deadlines.*Ensure system is updated with any changes in specifications, status and costs post intake if needed*Maintain an accurate and up-to-date record of all projects and their status using appropriate technologyDetermine risk and contingency planning for projectsAnalyze work plans to identify issues and barriers*Communicate consistently with project stakeholders and executives as appropriate, ensuring deliverables are being met by all team members at all stages of the project*Develop and maintain a strong relationship with the client and consistently strive to exceed their expectations. Maintain a good understanding of the client and their organization*Build consultative relationship with external and internal clients*Manage to and achieve budget goals set for projects*Review the status reports of team members across projects and address issues as appropriate*Provide projects updates to work streams and client as appropriate*Utilize appropriate tools and technology to execute on-time deliveryPer state requirements, this posting reflects the salary range for this position for the following:New York based individual: $82,010 Minimum - $95,590 Maximum per annumCompensation varies depending on job-related factors such as experience, responsibilities, and business needs. For all other states, please inquire with the Tag Talent Acquisition Team.This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.We've made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
Commercial Construction Project Manager - Westchester
Michael Page, White Plains
The Construction Project Manager will:Provide overall leadership to entire project teamManage and develop assigned staff toward maximum job performance and career potential.Build and maintain rapport with architects, subcontractors, and vendors.Understand and administer contract and subcontract agreementsEstablish, communicate, and implement the Project ScheduleManager budget and financial reporting Interpret and analyze reports to ensure adherence to project budgetManage the Quality Assurance/Quality Control programProvide leadership in risk evaluation, contract negotiations, and fee and pricing decisionsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Construction Project Manager will have the following:6+ years' experience in Commercial Construction Project ManagementBachelor's Degree in Construction Management or related field strongly preferredOSHA certification preferredProficient in project management softwareEffective communication skills, both written and verbal
Front Desk Supervisor (Opening Shift)
Broadway Gym Holdings LLC, White Plains
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.
Front Desk Weekend Lead
Broadway Gym Holdings LLC, White Plains
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe environment for members and guests during our opening/closing weekend hours through a high level of customer service. This position is a 2 day per week/16 hours a week position working a combination of shifts between Friday, Saturday, and Sunday. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Weekend Lead will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Weekend Lead, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence.Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.Willingness to have courageous conversations with team members as needed in accordance with company policy.Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily.Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.Be available to SSRs to address questions and concerns in partnership with the GM/AGM.Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club.Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience.At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.Child & Adult AED/CPR certified.Ability to learn and maximize our POS/timekeeping/membership systems.Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.A sense of urgency regarding customer service and sales results.Demonstrated communication and interpersonal skills.Highly organized with detail-orientation and proven follow-up skills.Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.Prolonged periods of standing at the Welcome Desk and working on a computer.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This part-time position adheres to a weekly opening/closing schedule working Friday, Saturday, and Sunday shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing shifts to ensure a proper facility walkthrough.
Manager Benefits & Leaves
Zeiss Group, White Plains
About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? As the Manager of Benefits & Leaves, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Research, LLC. This role involves a comprehensive range of tasks, requiring expertise in benefits administration, compliance, vendor management, and employee communication. The role is crucial for ensuring the effective operation and enhancement of the company's benefits programs. Reporting directly to the Head (VP) of Human Resources, IQR, you will contribute to the success and growth of ZEISS in North America. Sound Interesting? Here's what you'll do: Benefits Program Management:Administer health, dental, vision, life insurance, and retirement plans.Manage day-to-day benefit program administration, including communication, enrollment, and processing of benefit changes.Develop strategies to improve employee engagement with benefits programs.Compliance and Policy Development:Ensure compliance with federal and state laws related to employee benefits and leaves.Administer leaves of absence, including FMLA, ADA, and workers' compensation.Develop and implement policies and procedures related to employee benefits and leaves.Vendor Management and Reporting:Manage vendor relationships and negotiate contracts.Analyze and evaluate the effectiveness of employee benefits and leave programs.Ensure accurate reporting and record-keeping for employee benefits and leave programs.Workers' Compensation and Leave of Absence:Administer worker's compensation policies.Manage leave of absence policies within federal and state regulations.Communication and Education:Conduct benefit meetings and educate employees about changes to benefit plans.Coordinate the design and communication of annual benefit enrollment materials.Conduct presentations to inform and educate management and employees.Data Management and Auditing:Reconcile monthly billing statements.Monitor eligibility, limitations, and restrictions of plan participation.Ensure consistent and accurate benefit-related data.Additional Responsibilities:Oversee COBRA compliance.Handle benefit-related tasks in Workday.Compile, analyze, and report benefit data for strategic planning.Manage retiree claims and life insurance/disability claims.Provide recommendations for new plan offerings and design changes.Conduct new hire orientation for the benefit portion.Coordinate wellness events. Do you qualify? Bachelor's degree in HR, business, or related field.Minimum of 7+ years' experience in a benefits leadership position.Maintains current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding human resources.Workday experience on benefit module and understanding of integrations is required.Establishes credibility throughout the organization with management and employees (including interfacing with global colleague) by being an effective listener and problem solver including interfacing with global colleagues.Introduces and encourages "best practices" to Company where appropriate.Demonstrated effective leadership skills including sound judgment and strong influencing skills.MS Office including advance skills with Excel and Word and intermediate skills with PowerPoint and Access.Excellent communication and decision-making skills.Ability to maintain the highest confidentiality and work independently and as a team player.Ability to prioritize and provide feedback and observations as it relates to departmental performance.Ability to research information on various subject types and provide concise reports.Must have strong quantitative, analytical, and problem-solving skills.Ability to multitask, prioritize and work effectively during periods of high pressure.Self-starter that's able to perform in a fast-paced change environment.Proficient knowledge of state and federal employee benefits, leave laws (HIPPA, COBRA, STD/FMLA/LTD, ADA, W/C, OSHA, ERISA) as well as tax rules for FSA and HSA plans Project management experience preferredCertified Employee Benefit Specialist (CEBS) certification preferred SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferredThe annual pay range for this position is $120,000 - $150,000The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Holly Greenwood-MosherZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).