Salary in Westbrook, ME

Location: Westbrook, MaineWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities, depending on the positionOur Top Installers earn over $80,000 annuallyGenerous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities:Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer's homeInstalls heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics. Designs, fabricates, and installs various ducts and duct fittings as required Performs start-ups on air conditioning and heating systems and other components Delivers excellent customer service and sustains high levels of customer satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for • Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer Represents the company professionally, honestly, and ethically in all business matters and concerns Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. Assists the Field Supervisor or General Manager with site supervision, planning, and estimating Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction Trains other installers in technical skills and company procedures, as assigned Performs similar/other duties as needed or assignedHealth & Safety Roles and Responsibilities:Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devices or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents Does not perform any act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Qualifications:High school diploma or GED with additional training and 5 plus years' experience in HVAC technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories Proficient in the layout and installation requirements of duct work and duct fittings Advanced mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various installation projects Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Ability to calculate heat gain and loss on buildings using approved methods Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.What You'll DoAll leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.Recruit, hire and develop people to drive a culture of high performance and engagementAccountable for team performance through teaching, coaching and providing meaningful feedback to build capabilitiesSupport strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivityPromote community involvementAdapt team priorities to respond to customer and business partner needsProvide front line supervision to an operational, service or administrative teamWho You AreProvides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business resultsProven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demandsStrength in driving metrics to deliver results that will meet or exceed business goalsAble to travel as requiredProbe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternativesGood understanding of concepts and procedures within own subject areaBenefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.Hourly Range: $17.80 - $24.45 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

Description Position at Stroudwater Lodge Wellness Nurse RN/LPNPart-time or full-time availableCaring Hearts, Enriching LivesWhy Join Our Wellness Team:We care about our team and offer lots of benefits for your growth and happiness.Competitive Compensation: Your skills and dedication deserve recognition. We offer a competitive salary.Flexibility in Scheduling: We understand the importance of work-life balance, offering flexible scheduling options to accommodate your needs.Generous Time Off: Taking care of yourself is essential. Benefit from paid holidays, vacation days, and personal days to recharge and unwind.Health and Wellness: Your health and that of your family are a priority. We provide comprehensive health insurance options to ensure your peace of mind..Financial Planning: Plan for your future with our 401(k) options, including a company match to enhance your financial stability.Invested in You: We're invested in your growth. Access continuous learning opportunities and in-services to remain up-to-date with the latest advancements in senior care practices.Wellness Nurse RN/LPN Job SummaryAs a Wellness Nurse, your role is crucial in caring for residents in our assisted living community. You'll provide a range of services to meet the unique needs of each resident, with a focus on maintaining accurate records and regularly checking on residents for comprehensive care.Responsibilities:Collaborate with a team to develop, implement, and review personalized care plans for residents.Conduct thorough health assessments for residents, identifying any medical concerns or changes. Work with other healthcare professionals to create effective care plans.Administer medications as prescribed, ensuring accuracy and adherence to protocols. Monitor medication effectiveness and address side effects promptly.Maintain accurate records of medical information, care plans, and incidents to ensure regulatory compliance and consistency of care.Respond promptly and effectively to medical emergencies, providing immediate care and coordinating with emergency services if needed.Communicate openly with residents' families, keeping them informed about their loved ones' health and any changes.Advocate for residents' rights and preferences, ensuring their voices are heard and respected in all aspects of care.Qualifications:Possess a valid and active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license.Ability to communicate effectively with residents, families, and other healthcare professionals, explaining medical information clearly.The ability to analyze situations, make sound decisions, and provide appropriate solutions in a timely manner.Demonstrate the highest ethical standards, respecting residents' privacy, and maintaining professionalism in all interactions.Maintain strong record-keeping skills.Provide care with kindness and empathy.Our Wellness Team plays a crucial role in empowering residents to live their lives to the fullest, contributing to our community's pursuit of excellence. Join us and make a meaningful impact where it truly matters.APPLY NOWCriminal Background Screening is required.*All candidates will be required to show valid proof of full vaccination for COVID-19 before commencing work or commit to obtaining full vaccination within 30 days of commencing work, unless they receive an approved exemption.Flexible schedulingSaturday Sunday & Wednesday 8 hours shiftsWeekend Baylor- Work 2 - 12 hour shiftsWork Saturday and Sunday 12 hours shifts and Wednesday 8 hour shift.Work 32 hours, get paid for 40 with Full Time Benefits!Live Well, Love Life#IND2

Title: Manufacturing Engineer IIThe position of Manufacturing Engineer II is within our Infectious Disease Developed Markets business unit located at Westbrook, Maine. In this role you will be responsible for supporting product development from concept through sustained manufacturing of FDA regulated products. Support of process development and equipment acquisition. Experience with manufacturing processes, quality/cost savings initiatives and implementation of engineering principles while assuring compliance with cGMP, quality and safety standards.If you seek a dynamic role where your contributions will pave the way in developing new products, systems, and processes, come work with us!This job description will be reviewed periodically and is subject to change by management.RESPONSIBILITIES: • Responsible for process development, equipment specification, acquisition and implementation.• Works to identify root cause of manufacturing failures using structured problem solving. Applies root cause fixes to prevent reoccurrence.• Evaluates machine logic, electromechanical systems and process controls to troubleshoot equipment.• Completes design of experiments, validation, completion of testing and analysis of data for continuous improvement activities. Presents data to equipment teams.• Suggests and supports new methods or materials for continual improvement of quality and efficiency.• Analyzes current equipment for process suitability and provides detailed plans for improvement• Creates and revises manufacturing documents, specifications, standard operating procedures (SOPs), safety instructions, validation protocols, risk assessments, and procedures and other technical documents to ensure compliant, efficient and safe procedures• Works with other engineers and technicians in developing solutions and improvements in materials, equipment and process as necessary• Participates in teams as necessary to ensure continual improvement, safety and compliance• Provides training and process expertise for product processing in specific areas such as process development, tooling development and validation.• Manages engineering project teams and coordinates activities.• Mentors junior engineers and maintenance technicians.• Initiates and works to resolve Quality Incidents and CAPA.• Ability to travel up to 25% of the timeBASIC QUALIFICATIONS | EDUCATION:• Bachelor's degree (BS) in engineering or equivalent combination of education and experience. • Minimum three years engineering experience in a manufacturing environment• Familiarity with a variety of material testing and measuring methods. • Knowledge of Database software; CAD software; Development software; Internet software; Inventory software; Manufacturing software; Project Management software; Microsoft Excel software and Microsoft Word software. PREFERRED QUALIFICATIONS:• Experience working in a GMP, FDA, ISO and USDA regulated environment. • Familiarity with cGMP and ISO 13485 regulations and practices.Familiarity with statistical analysis software (Minitab).

DescriptionAre you an "automate first" QA Engineer looking for a new role? Our Client is looking to bring on a contractor to perform some QA Engineer work on their existing application.This is an API-testing focused positionDon't miss a great opportunity to join a large, stable, and growing organization with a great work environment! Must haves: 3+ years API testingRuscope / PostmanJSON / JSDatadogEither strong GCP or AWS experience Apply to learn more!

DescriptionAre you an Application Developer looking for a new challenge? Our Client is looking to bring on a contractor for some Application Developer to help build out a serverless application. This is largely an individual contributor position that will design, code, and do some testing from technical configurations. Don't miss a great opportunity to have join a large, stable, and growing organization with a great work environment! Must haves: API and Serverless development experienceTypescriptAWS - CDK, LambdaAPI GatewayEvent BridgeAgile Nice to haves: Java / SpringGCPApply to learn more!

Manufacturing Engineer - Westbrook, ME MUST BE ABLE TO WORK ON A W2Job Title: Manufacturing Controls EngineerJob Summary: Responsible for supporting product development from concept through sustained manufacturing of FDA regulated products. Completion of process development, equipment acquisition and leadership of supporting development partners. Experience with manufacturing processes, quality/cost savings initiatives and implementation of engineering principles while assuring compliance with cGMP, quality and safety standards.Qualifications Bachelor's degree (BS) in engineering or equivalent combination of education and experienceMinimum 3 years engineering experience in a manufacturing environmentExperience working in a GMP, FDA, ISO, and USDA regulated environment preferredAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicAbility to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutationsAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variablesPrevious experience with common manufacturing automation technologies and architectures is required, including Programmable Logic Controllers (PLC's), Human Machine Interfaces (HMI), Motion Control, Robots, and Vision SystemsMust be able to work on problems of diverse scope where analysis of the problem requires evaluation of obscure or unknown dataMust be able to use precision measuring equipment, hand and power toolsMust be able to meet deadlines while working on multiple projectsFamiliarity with cGMP and ISO 13485 regulations and practices is desiredFamiliarity with a variety of material testing and measuring methodsAbility to travel up to 10% of the timeResponsibilities:Process development, equipment specification, acquisition and implementation. Evaluation of machine logic and controls to troubleshoot equipment and identify process improvement opportunities.Integration of controls hardware and software into new and existing manufacturing equipment.Design of experiments, validation, completion of testing and analysis of data.Suggests and supports new methods or materials for continual improvement of quality and efficiency.Analyzes current equipment for process suitability and provides detailed plans for improvementCreates and revises manufacturing documents, specifications, standard operating procedures (SOPs), safety instructions, validation protocols, risk assessments, and procedures and other technical documents to ensure compliant, efficient and safe proceduresWorks with other engineers and technicians in developing solutions and improvements in materials, equipment and process as necessaryActively participates in teams as necessary to ensure continual improvement, safety and complianceLead cross functional project teams and coordinate activities.Term & Start3-6- month contractFT, M-F 40hr/weekPay Rate: $35-40/HR (70-80K Annually) Onsite in Westbrook, ME

Job Title: Manufacturing Controls Engineer Duration: 4+ Months (Possibility of extension) Location: Westbrook, Maine (04092)Shift: 8 am - 5 pm (Mon-Fri)Min. pay rate starts from: $40/hr on W2 SummaryResponsible for supporting product development from concept through sustained manufacturing of FDA regulated products. Completion of process development, equipment acquisition and leadership of supporting development partners. Experience with manufacturing processes, quality/cost savings initiatives and implementation of engineering principles while assuring compliance with cGMP, quality and safety standards.Essential Duties and Responsibilities include the following. Other duties may be assigned.§ Process development, equipment specification, acquisition and implementation.§ Evaluation of machine logic and controls to troubleshoot equipment and identify process improvement opportunities.§ Integration of controls hardware and software into new and existing manufacturing equipment.§ Design of experiments, validation, completion of testing and analysis of data.§ Suggests and supports new methods or materials for continual improvement of quality and efficiency.§ Analyzes current equipment for process suitability and provides detailed plans for improvement§ Creates and revises manufacturing documents, specifications, standard operating procedures (SOPs), safetyinstructions, validation protocols, risk assessments, and procedures and other technical documents to ensurecompliant, efficient and safe procedures§ Works with other engineers and technicians in developing solutions and improvements in materials, equipment and process as necessary§ Actively participates in teams as necessary to ensure continual improvement, safety and compliance§ Lead cross functional project teams and coordinate activities.Measures of Performance:§ Appropriate process and equipment definition.§ Quality of communication and documentation§ Time management and project metrics.§ Implementation of core engineering principles.Supervisory ResponsibilitiesThis position has no direct supervisory responsibilities.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree (BS) in engineering or equivalent combination of education and experience.Minimum 3 years engineering experience in a manufacturing environmentExperience working in a GMP, FDA, ISO and USDA regulated environment preferredLanguage SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical SkillsAbility to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.Reasoning AbilityAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Technical SkillsPrevious experience with common manufacturing automation technologies and architectures is required. This includes but is not limited to:• Programmable Logic Controllers (PLC's) (Allen Bradley Logix5000 experience preferred)o Ability to read and troubleshoot existing ladder logic.o Ability to generate new ladder logic for the sequencing of complex manufacturing tasks.• Human Machine Interfaces (HMI) (Allen-Bradley Factory Talk View experience preferred)o Ability to modify and troubleshoot existing user interfaces.o Ability to design and implement new user interface functionality.• Motion Control to include Servo Drives, VFD's and Stepper Drives.o Ability to troubleshoot and tune control loops.• Robots (Staubli and/or Epson experience preferred)o Ability to modify robot programs and taught positions.o Ability to sequence new robot paths and functions.• Vision Systems (Cognex and/or Keyence experience preferred)o Ability to troubleshoot existing vision inspection applications.o Ability to design new systems to include lens and lighting selection.o Ability to create robust inspection logic for the disposition of product.• Electrical Aptitudeo Ability to read and trace machine control systems from electrical printso Ability to troubleshoot common machine control hardware (relays, fuses, breakers, etc.)o Ability to generate and modify electrical prints to support controls upgrade and integration.Other Skills and Abilities§ Must be able to work on problems of diverse scope where analysis of the problem requires evaluation of obscure or unknown data§ Must be able to use precision measuring equipment, hand and power tools§ Must be able to meet deadlines while working on multiple projects§ Familiarity with cGMP and ISO 13485 regulations and practices is desired§ Familiarity with a variety of material testing and measuring methods

Description Position at Avita of Stroudwater Wellness Nurse RN/LPNCaring Hearts, Enriching LivesWhy Join Our Wellness Team:We care about our team and offer lots of benefits for your growth and happiness.Competitive Compensation: Your skills and dedication deserve recognition. We offer a competitive salary.Flexibility in Scheduling: We understand the importance of work-life balance, offering flexible scheduling options to accommodate your needs.Generous Time Off: Taking care of yourself is essential. Benefit from paid holidays, vacation days, and personal days to recharge and unwind.Health and Wellness: Your health and that of your family are a priority. We provide comprehensive health insurance options to ensure your peace of mind..Financial Planning: Plan for your future with our 401(k) options, including a company match to enhance your financial stability.Invested in You: We're invested in your growth. Access continuous learning opportunities and in-services to remain up-to-date with the latest advancements in senior care practices.Wellness Nurse RN/LPN Job SummaryAs a Wellness Nurse, your role is crucial in caring for residents in our assisted living community. You'll provide a range of services to meet the unique needs of each resident, with a focus on maintaining accurate records and regularly checking on residents for comprehensive care.Responsibilities:Collaborate with a team to develop, implement, and review personalized care plans for residents.Conduct thorough health assessments for residents, identifying any medical concerns or changes. Work with other healthcare professionals to create effective care plans.Administer medications as prescribed, ensuring accuracy and adherence to protocols. Monitor medication effectiveness and address side effects promptly.Maintain accurate records of medical information, care plans, and incidents to ensure regulatory compliance and consistency of care.Respond promptly and effectively to medical emergencies, providing immediate care and coordinating with emergency services if needed.Communicate openly with residents' families, keeping them informed about their loved ones' health and any changes.Advocate for residents' rights and preferences, ensuring their voices are heard and respected in all aspects of care.Qualifications:Possess a valid and active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license.Ability to communicate effectively with residents, families, and other healthcare professionals, explaining medical information clearly.The ability to analyze situations, make sound decisions, and provide appropriate solutions in a timely manner.Demonstrate the highest ethical standards, respecting residents' privacy, and maintaining professionalism in all interactions.Maintain strong record-keeping skills.Provide care with kindness and empathy.Our Wellness Team plays a crucial role in empowering residents to live their lives to the fullest, contributing to our community's pursuit of excellence. Join us and make a meaningful impact where it truly matters.APPLY NOWCriminal Background Screening is required.Live Well, Love Life#IND2

Location: Westbrook, MaineWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities:Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset