Customer Service Salary in State of Washington, USA

DESCRIPTIONAmazon's Customer Service (CS) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa CS (D2AS) Team. You will be a key member of the Customer Experience Solutions (CXS) team, which is responsible for driving high-visibility, global programs that directly impact customers every day. You will own and execute complex projects and programs, and will be seen as a thought leader and innovator. The role focuses on innovation, global expansion, adoption, and monitoring of Amazon’s customer service products. These product are designed to help millions of Amazon customers successfully use their Amazon devices (i.e. Kindle, Tablets, Fire TV, Echo) and digital services (i.e. Alexa, Video, Music, Photos) every day.This role is based in Austin (TX, US)/Seattle (WA, US), team. We are looking for a candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive impactful customer-facing programs. The ideal candidate sees around corners, has a strategic mindset, shows bias for action in ensuring projects are set up for success, and earns trust through stakeholder engagement.Key job responsibilitiesThe candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Responsibilities will include:• Develop and deliver compelling presentations, product demos, sample solutions, and discussions to drive awareness and adoption of Amazon’s troubleshooting services.• Collaborate with internal teams to define the product roadmap based on feedback provided by customers using our troubleshooting services.• Define business and systems requirements working with internal customers to improve integration of D2 products within new product business lines and devices.• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. • Support partner teams to refine processes and increase efficiency in line with program objectives.• Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.• Manage multiple internal and external, cross-functional and globally distributed stakeholders.• Develop change processes associated with program rollout and ongoing support.• Track delivery against program objectives and implement proposals to improve program services and efficiencies.• Scale programs to expand coverage of existing services or programs to additional domestic and international locations.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”About the teamAmazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Experience Solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 5+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

DESCRIPTIONHave you ever contacted customer service and thought, "I could make this experience better"? Or wondered about the associate on the other end of the line? We’re looking for a UX Researcher to help us as we re-imagine Amazon customer support for all Amazon devices and digital services (such as Echo, Fire TV, Prime Video, and Kindle). We’re designing a new product from the ground up that will empower our customer service associates to deliver world-class support to all Amazon device and digital customers.We are a small, nimble, and fast-paced team with a high degree of ownership and lots of opportunity to thing big, invent, and innovate in a complex problem space. You will work closely with smart, passionate designers, user researchers, product managers, and developers to drive a design process that always works back from the customer. Our team works on solving hard problems like how to help associates remotely troubleshoot a customer’s smart home setup, or how to manage customers’ digital content and subscriptions across services and devices, all at Amazon scale.You’ll do great in this role if you are:* Collaborative, flexible, and thrive taking ownership in ambiguous situations.* Curious and love to dive deep and solve challenging problems with thoughtful and elegant solutions.* Able to create design solutions that gracefully balance customer needs, business goals, and technical restraints, all while relentlessly advocating for the end customer experience.Key job responsibilitiesIn this role you will be responsible for driving and implementing research strategies. You will interact daily with team members to understand and guide research needs, both defined and undefined. You will also be required to work with minimal direction and be capable of working quickly while delivering high-quality outputs. You will work on overlapping projects, which require the ability to multi-task and juggle competing priorities. The right candidate will have a deep understanding of user research methods and best practices and a flexible, creative, and pragmatic approach.A day in the life Partner closely with design and product to understand blockers, prioritize multiple stakeholders needs, and build a research roadmap. Communicate and refresh research on regular basis to ensure relevancy and durability of insights.Identify best methods based on research questions, timeline, and resourcing. Build and continuously improve a robust and thoughtful approach to gather customer insights, and collaborate with other research teams in Amazon to align on best practice. Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to interviews, observations, surveys, usability testing, and heuristic evaluations. Synthesize primary and secondary data types and perform quick and thorough analyses leading to focused, insightful, and actionable findings.About the teamOur team is part of a larger Customer Service design studio made up of UX designers, researchers, writers, technologists, and producers that own creating best-in-class customer service experiences for Amazon associates and customers. This role will be part of the associate experience team, focused on digital and device troubleshooting experiences.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USABASIC QUALIFICATIONS 4+ years experience as a user experience designer, interaction designer, or similar role. Experience working in a multi-disciplinary team PREFERRED QUALIFICATIONS Bachelors in Human Factors, HCDE, Cognitive Psychology or similar. Communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization An unfailing passion and capacity to advocate on behalf of our users. Experience working in an agile fast paced environment. User research or other experience from a technical field, such as software development, systems management, or similar.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact [email protected] for any assistance or accommodation requests. Job Title: Customer Service Associate Full-Time (Nights and Weekends) About the Position The Customer Service Associate interact with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.Salary Range: $18.25-19.25 / hour DOEI ncrease after 90 days ! Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on "hold" and checking bags and packages. Models high level of customer service. Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems. Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions. Monitor the level of customer service on all cash registers calling for backup when needed. Monitor employee break schedules, ensuring compliance. Maintain "Lost and Found" log, ensuring that items are entered correctly and valuables are tagged and put in vault. Maintain a clean work environment. Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents. Build and maintain internal and external customer satisfaction. Contribute to team effort by accomplishing related results as needed. Perform other duties as assigned. Position Requirements (Qualifications for the job under the Americans with Disabilities Act)To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school graduate or equivalency but not required. Minimum 1 year retail/customer service experience. Ability to handle requests quickly and efficiently. Ability to work independently without direct supervision. Computer/Technology Skills: Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams). Ability to learn new technology and software as related to the job. Certificates, Licenses, or Registrations: N/A Physical Abilities: While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance. Essential Mental/Sensory Abilities : Organizing, sorting, categorizing, counting, adding, subtracting Problem Solving Communicating with the public Verbal and written communication skills Completing written orders Work Environment: While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule. General Description of All Benefits Evergreen Goodwill provides the following benefits to employees: https://evergreengoodwill.org/evergreen-goodwill-employee-benefits Healthcare coverage that includes medical, dental, vision, and prescription coverage 100% employer-paid life insurance coverage, and supplemental coverage for life, accident, illness, and short- and long-term disability Employee Assistance Program Interest-free loans for personal needs Access to an employee CARES (Creating Access to Resources for Employee Support) Program for unplanned life emergencies 403(b) Retirement Savings program with competitive matching from Evergreen Goodwill Paid vacation and sick time T uition reimbursement program 15% discount on select T-Mobile plans for all employees 20% employee discount at your Evergreen Goodwill store, and other perks Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill. Job Family: Retail Pay Type: Hourly Min Hiring Rate: $18.25 Max Hiring Rate: $19.25

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

DESCRIPTIONAt Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Senior Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems.Because the person in this role will influence team members across multiple countries, you will also need to be highly collaborative and able to influence without authority. Key job responsibilities- Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions.- Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track.- Proactively identify and resolve issues that affect customer experience and may impair the team’s ability to meet strategic, product, and technical goals.- Actively build relationships across Amazon teams to deliver on your roadmap. Partner with program/product managers, category teams, finance, legal, operations associates and engineers to deliver on your roadmap.- Operate autonomously; drive programs end-to-end including business goals, technical solutions, to improve customer experience.- Communicate clear and concise expectations and requirements with business and technology teams.- Capacity to present well-reasoned and data-driven proposals in both verbal and written form.A day in the lifeYou come into the office with a curious mindset ready to dive into complex sets of data, review customer anecdotes, and walk the store in order to find hidden problems that affect our customers and that result in Customer Service contacts and concessions. You develop well-documented and data-driven business cases based on your newly gained insights. You surface these business cases to business, product, and technical teams to influence their prioritization of solutions that fix these issues. You measure the impact of implemented solutions to celebrate the improved customer experience and the cost savings from your projects. About the teamThe Americas Customer Experience team sits within the Customer Service organization. We are on a mission to relentlessly advocate for customers and eliminate defects that affect their experience while shopping on our stores. We leverage data, customer anecdotes, process expertise, and cross-functional collaboration to improve the customer experience.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Alaska Marine Lines is looking for an energetic and motivated individual to join our Customer Service department! Our business continues to grow, and we are seeking a Customer Service Representative to fill our Receiving role. Do you enjoy interacting with customers? Are you a great multitasker? If so, we want to hear from you!   Our Receiving team are experts at helping a truck driver standing in front of them to process their paperwork, while answering the phone and responding to the warehouse via the radio all at the same time...without breaking a sweat! Essential Duties and Responsibilities:   Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.  Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. Rate Bills of Lading using company’s computer program. Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person. Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii. Enter documents into scanning (Imaging) system. Employ training received on AML’s Customer Experience Initiative. Follow established processes & adjust to changing processes as the company strives for continuous improvements. Qualifications: Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills We expect you to show up to work, every day and on time Strong work ethic - we work together as a team Minimum of 2 years of experience in customer service is required  Perform basic math for quotes for customers if needed Windows, Excel, Outlook, keyboarding and ten key proficiency Your Benefits will include: Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time Paid Holidays - 8 paid holiday a year in additional to PTO (New Years Day, Memorial Day, Fourth of July, Labor day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day) Health Insurance - medical, dental and vision with low employee contributions Health Insurance for your family – we also contribute to medical, dental and vision for your family 401(k) with company match + additional annual retirement contribution Tuition Reimbursement Employee assistance program Life Insurance and AD&D – we pay for at no cost to you Long term disability – we pay for at no cost to you Opportunities for internal promotions/career advancement Family friendly work hours (closed on weekends and paid holidays) Discretionary Bonus Program Competitive wages with annual performance and wage reviews 

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Job DescriptionJOB SUMMARYThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts. A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.Within the first 6 months, you will need to provide one process improvement idea related to your position.Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams. Other Location(s) HiringSalary Range46000-47000RequirementsEDUCATION/EXPERIENCE:A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience. SKILLS AND REQUIREMENTS: To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee. Must be able to report to assigned office location during scheduled in-office workdays. Excellent interpersonal and communication skills. Advanced knowledge of Excel, Outlook, and Word. Proficient knowledge of customer service, and standard office practices and procedures. Excellent phone etiquette. Strong organization and ability to multi-task. PHYSICAL REQUIREMENTS:While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. WORKING CONDITIONS:Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Equal Opportunity EmployerWe are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Compliance StatementIf this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.BenefitsHeilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:Comprehensive medical, dental and visionVacation, sick time and holidaysAccident, life, disability and critical illness insurance401k retirement program with matchWellness programsTuition reimbursementReferral bonusesEmployee discount program Pet insurance And the day off for your birthday!

Client Job DescriptionA local privately-owned family company that has been around for over 70 years is growing and looking to add a Customer Service Specialist their team in Seattle, WA. As a family and employee owned company they operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.An ideal candidate will be have excellent communication, highly detail oriented, comfortable working with various clients.The Customer Service Specialist is responsible for the coordination of all Category II and III equipment set-ups and staff scheduling.Location: Seattle, WA. ON-SITE RolePay: $20-24/hr DEOShift: Monday Friday / 8:30am 5pmBenefits: Medical, Dental and Vision insurance, HSA, Employee Stock Ownership, FSA, Tuition Reimbursement, 401(k) with Match, Wellness Program and Discounts on ProductsCustomer Service Specialist QualificationsOn the job trainingAbility to sit, stand and walk for extended periods of timeAbility to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the positionCustomer Service Specialist ResponsibilitiesGreet customers in a professional and enthusiastic wayAnswer telephone calls promptlyDemonstrate in-depth knowledge of products, placement, availability, price and useEfficiently assess customer needs for product or servicesEducates patients/clients on medical products and servicesFit and sell medical products and services to customersProcess customer orders and accurately input customer orders into the computerKeep showroom stocked, clean, organized and presentablePerform other tasks as assigned or necessaryTo learn more and apply please send your contact information and resume to: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Our Client, a top Wholesale distributor, is seeking a Customer Service Representative. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and driving sales growth. Your primary responsibilities will include addressing customer inquiries, resolving complaints, processing orders, and upselling products or services. You will serve as a liaison between the customer and the sales team, providing exceptional support to enhance the overall customer experience.Responsibilities:Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting customers with product selection.Process orders accurately and efficiently through various channels, including phone, email, and online platforms.Upsell additional products or services to customers to maximize sales opportunities.Build and maintain strong relationships with customers to foster loyalty and repeat business.Collaborate with the sales team to identify potential leads and opportunities for upselling or cross-selling.Keep accurate records of customer interactions and transactions using CRM software.Stay informed about product features, pricing, and promotions to effectively communicate with customers.Work closely with other departments, such as logistics and finance, to ensure timely delivery and payment processing.Provide feedback to management on customer concerns, trends, and suggestions for improvement.Meet or exceed sales targets and performance metrics set by the company.Qualifications:High school diploma or equivalent; bachelor's degree preferred.Proven experience in customer service, sales, or a related field.Strong communication skills, both verbal and written.Excellent interpersonal skills with the ability to build rapport and resolve conflicts.Proficiency in using CRM software and other relevant technology.Ability to multitask and prioritize in a fast-paced environment.Sales-oriented mindset with a passion for delivering exceptional customer experiences.Attention to detail and accuracy in processing orders and maintaining records.Knowledge of the products or services offered by the company