GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general supervision from the Nursing Director or Nursing Coordinator, incumbent is responsible for maintaining efficiency of patient flow. Provides overall support to patients by assisting physicians and nurses to fulfill a wide range of therapeutic and diagnostic procedures. Responsible for orientation/training of new staff; completes special projects that are practice specific.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Performs all duties that are the responsibility of a Medical Assistant I.• Reviews daily schedule of patients and ensure that all appropriate preparations are in place to facilitate efficient patient flow.• Greets patients coming in for appointments, in a professional manner, and escorts them into patient exam room.• Obtains basic patient vital statistics (blood pressure, weight, etc.) and appropriately prepares patient for physician evaluation.• Maintains patient exam rooms, setting up and stocking, as appropriate.• Cleans instruments and equipment using appropriate sterilization techniques.• Completes requisitions for diagnostic tests for physician review and approval.• Assists with specialized diagnostic and therapeutic procedures.• Delivers laboratory specimens to designated areas.• Prepares procedural medications under supervision of physician/NP• When needed, escorts patients to desired destinations. Under guidelines provided by the nurses, assists in the sorting and follow-up of laboratory test results.• Participates in all quality assurance activities of the practice with respect to patient care.• Orients and trains new staff.• Performs projects specific to the Medical Assistant role as directed by the Ambulatory Nurse Director, such as coordinating data collection for research projects, maintaining inventory lists, tracking statistical data, etc.• Maintains and updates the Medical Assistant Manual.• Maintains all clinical supplies, including stocking and ordering on an ongoing and an as needed basis.• Maintains and tracks clinical equipment in conjunction with the floor manager.• Provides inservice to colleagues on new equipment and procedures.• Actively participates in unit planning and management through meetings and discussions with nursing leadership.CUSTOMER SERVICE: Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: High School Diploma or equivalentMedical Assistant and Basic Life Support certification recommended; Nursing Assistant certification or other academic preparation may be considered in lieu of certification.1-2 years of prior clinical experience, preferably in an ambulatory Ob/Gyn setting.Current Basic CPR certification preferredAble to perform Non-stress tests if working in OB division.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: • Strong interpersonal and communication skills.• Strong clinical and judgment skills.• Good organizational skills and the ability to prioritize tasks effectively.• Ability to work successfully as a team player• Demonstrated knowledge of varied medical procedures, such as vital signs, phlebotomy, specimen collection, sterile procedure, etc.WORKING CONDITIONS:Outpatient office settingEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

EXCITING CAREER OPPORTUNITY - Certified Pharmacy Technician, Oncology / Infusion / OR - MGH Waltham

Massachusetts General Hospital(MGH), Waltham

We're offering a generous sign-on bonus of $3,000.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Sign-On Agreement Terms12-month work commitmentHalf payment distribution after 90 days of hire and remaining 50% at one year of hire.Agreement authorizes repayment if work commitment not fulfilled No eligibility for internal transfers, individuals who have already accepted offers or internal employees of Mass General Brigham systemWe are looking for motivated, team-oriented technicians to join our growing practice in Waltham. The practice is undergoing a transformation over the next few years that will see our size more than double in scope! As a member of our team, the experience you gain from working in multiple areas will accelerate your ability to advance your career through our new technician advancement program. Our most valued assets are our people, and we are looking for driven individuals who are eager to grow along with our burgeoning practice.This position offers new, exciting opportunities where no two days are ever the same! We offer free parking, reimbursement of certification and licensure fees, and a collegial environment of versatile, hardworking team members. The position will cover both our infusion and OR pharmacies and offers a rotating schedule, with no nights or weekends. Join our team and have the opportunity to enhance patient care in your community.GENERAL SUMMARY/ OVERVIEW STATEMENT:Working in concert with the pharmacy team under the general direction of the Pharmacy Coordinator and Director, the Pharmacy Technician follows established policies and procedures to perform activities that are integral to the operation of the pharmacy department at Mass General Waltham. Activities include sterile product manufacturing, dispensing, training personnel, automated medication systems management, inventory management, checking expiration dates on medications, environmental management, distributive functions and ensuring cleanliness of the IV room and all equipment. Coordinates day to day functions of the department and will direct other ancillary staff to ensure efficient departmental operations. PRINCIPAL DUTIES AND RESPONSIBILITIES:Job-specific ResponsibilitiesInventory Control Order medication through correct account, receive, check-in, rotate, and store all medications and supplies received from manufacturers, wholesalers, and materials management.Donning appropriate safety garb when necessary as per NIOSH recommendations.Comply with Drug supply chain security act (DSCSA)Understands contractual obligations when ordering medicationChecks and stocks automated medication dispensing devices under the direction of a pharmacist.Reports damage, incorrect orders or shortages to wholesalerIdentifies industry drug shortages and reports to pharmacy manager.Determine which inventory items should be ordered.Weekly inventory of selected items.Participate in the semi-annual physical inventory of all pharmaceutical products.Identify, segregate and log expired medications.Maintain the organization and cleanliness of the pharmacy.Operating Room Pharmacy Activities:Checks and stocks all automated medication dispensing devices (located in the anesthesia workrooms, med rooms, med onc, and the pharmacy vault) under the direction of a pharmacist.Updates and Fills Code Carts under the direction of a pharmacist.Completes quarterly Audits for the OR pharmacy, oncology pharmacy, cardiology, radiology and all automated medication dispensing devices.Identifies, segregates and logs expired medications.Manufacture medications on OR daily pharmacy request form.Cycle count pharmacy Vault daily.Weekly inventory of selected oncology medications.Order inventory and complete all facets of EPIC inventory maintenance, rotate, and store all medication and supplies received from manufacturers, wholesalers and the Materials Management Department.Staff in infusion pharmacy when needed.Sterile Products ManufacturingPrepare patient-specific, chemotherapy & supportive medication products using accepted techniques with adherence to USP and NIOSH guidelinesDon appropriate safety garb as per USP guidelines.Double checks drug/solution and calculations as part of quality process.Use standard reference sources to describe the general chemical and physical properties (e.g., light and temperature sensitivity, toxicity, solution stability, set and filter characteristics) of all drugs prepared in the sterile products area.Perform arithmetical calculations required for the preparation of sterile products.Demonstrates knowledge of common dosing ranges of medication, intravenous administration solution and set requirements for those agents.Assists in training of pharmacy staff in hazardous and non hazardous compounding, medication handling and preparation (under supervision of pharmacist). Uses a spill kit appropriately. Environmental ManagementUSP < 797> - incorporation of regulatory changes into daily practice including requirements for clean room maintenance/cleaning and specific aseptic procedures Surface and environmental testing requirements NIOSH guideline adherence for handling hazardous materials equipment selection and maintenance (CADD pumps etc) Monitor and report on pharmacy quality assurance activities to meet the requirements of USP < 797>, < 795> and < 800> in pharmacy keeper. Participates in media fill, garbing, and fingertip testing. Workflow managementCoordination of pharmacy activities related to chemotherapy/infusion order entry and drug preparation and /or OR pharmacy activities.FISCAL RESPONSIBILITY Minimizes drug wasteOrders supplies and medications using preferred contracts/vendorsCUSTOMER SERVICE RESPONSIBILITIESConveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others.Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self-Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):Current pharmacy technician licensure by the Commonwealth of MassachusettsCurrent national pharmacy technician certification EDUCATION:High School diploma or equivalentSKILLS/ABILITIES/COMPETENCIES REQUIRED:Computer literacyEnglish proficiencyWork independently when necessaryEffective communication (both written and oral) and interpersonal skillsOrganizational ability with attention to detail Handle multiple tasks simultaneouslyAbility to work in high-pressure situationsWork well on a teamAble to meet deadlinesAble to pass area-specific competenciesAssist in maintaining the cleanliness and sterility of IV roomWORKING CONDITIONS: Describe the conditions in which the work is performed.Daily exposure to the mental/emotional stress related to the oncology experience(s) of patients/families. Risk of exposure to hazardous materials, known carcinogens and risk of physical injury.Able to lift 20 lbs.Capable of standing or sitting for extended periods of time.EXPERIENCE:2 years of hospital based experience preferredCSPT certification preferredEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Medical Assistant II- 32 hours Waltham

Massachusetts General Hospital(MGH), Waltham

Patient Services Coord. III

Massachusetts General Hospital(MGH), Waltham

GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Service Coordinator III is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC III), under general supervision, provides administrative support to healthcare providers in a high-volume ambulatory practice setting. The PSC III works with the Physician Assistant to provide Urologists with the necessary support for their practices. Primary responsibility includes working with Physicians on visit planning for scheduled patients, maintaining calendars, communicating changes in schedules, and assisting with academia and research for respective physicians. Our care teams will "partner" with each patient to define and reach their customized health goals. These health goals will be achieved by providing the patient with superior access to care, information and tools that promote collaboration with their care team and increased self-management of health. The design of the care teams, clinical operations, space and technology will ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to care for patients. PRINCIPAL DUTIES AND RESPONSIBILITIES: Essential ResponsibilitiesThe PSC III will serve as the key interface between the Urology care team and the patient. The PSC III will support care team members in all matters related to care coordination and management and will simultaneously serve as a proactive and ready resource for all care coordination needs and inquiries by patients. More specifically:Within the patient visit or other patient interactive processes, the PSC III will support the patient and care team in arranging for and coordinating needed patient care services, including but not limited to the following activities:Scheduling visits with specialty consultants or other specialized providers of medical care and research trials.Arranging for tests and other procedures needed by patients.Processing/requesting any necessary insurance referrals or prior approvals related to above services.Documenting and monitoring all required services, and their ultimate completion status, within the "Care Coordination" tracking system. At completion of services, tracking and notification to care team of "urgent care" items. Ongoing and proactive communication with patients and their care team members regarding completed scheduling of services or issues encountered in the care coordination effort.Monitoring of clinical activities to be completed by the patient, including routine screening tests, laboratory, consultant visits, virtual monitoring in the home, return visits to the practice, etc.In regard to vi. above, proactive outreach to patients that are not in compliance with planned care efforts and/or expected timing of such efforts. Related, communication to appropriate care team members when difficulties encountered in securing patient compliance with planned care efforts.Interface with specialty/testing office staff or providers to facilitate urgent or expedited care needs of practice patients, to secure feedback on care provided and care plans, etc.Obtaining pre-visit requirements: orders, outside films, pathology reports, slides, x-rays, x-ray report and lab results, as well as any addition clinical information needed to insure efficiency and accuracy of consultations and second opinions visits. Checking care team schedules in advance to patient's arrivals. While preparing charts. Send out confirmation/reminder letters in advance of appointments With regard to assisting in the successful management and execution of the Urological Care, the PSC III will:Answer and screen telephone calls coming in from CAS members and/or patients. Takes accurate message or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to the requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.Document in the electronic medical record, as appropriate, coordination efforts as they pertain to the goals within care team.Monitor patients' demographics and insurance information as necessary and obtain specialist referrals for all patient's appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicated ancillary appointments and procedures working with other hospital staff as needed. Assess continuing needs to achieve documented health goals, in collaboration with the care team, and work to address them.Identify key barriers to care and patient's ability to manage their health and wellness.Facilitate access to necessary services by navigating any barriers to care and advocating on the patient's behalf.Act as the liaison by consulting and collaborating with members of the health care team, including the APF care team and outside providers caring for the patient in order to promote continuity of care and attainment of health and wellness goals.Promote wellness and empower the patient to take an active role in the management of their own health.Maintain the physician's administrative and clinical calendars. Types correspondence, manuscripts, and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letter in Epic System. Composes routine correspondence. Prepares and distributes material for meeting and committees.Manage preparation for surgical cases, confirm pre-op testing, compile necessary paperwork, and confirm date and time of procedure with patients. Actively participate in daily team huddles and care team meetings to update team members on the care coordination efforts and status thereof, for any patient requiring or requesting services.In a combined effort with the Care Team, the PSC III will support care triage as follows:With "high touch - high service" attitude and expertise, effectively manage incoming care need communications from patients and families, whether by phone, care team staff messages or the Patient site In this effort, work effectively to fully investigate, understand and document the patient's needs, concerns and expectations for response, and then communicate back to patients your understanding of patient needs and response expectations, and your next steps toward providing the needed care. With a complete understanding and documentation of patient needs, interface with the patient's team (medical secretary, nurse, APP, MD) to direct messages to those team members that are most appropriate for timely evaluation and response to patient needs. Whenever possible, be proactive in closing the loop with the patient and in supporting the team in whatever way possible.Assist patients with:Completion of practice appointment schedulingInsurance referral processing or questions, referring them to appropriate departmentInforming practitioners of medication refillsQuestions regarding lab or other test resultsInsurance and billing questionsMedical forms and record requestsUse of technologies created for patient use, i.e. personal health web-site, etc.All other administrative mattersHelps orient new staff as appropriate Active participant in all projects/task administered by the management teamFollows all MGH Urology and Hospital based procedures and polices Follows all scheduling guidelines as defined by MGH Urology management RSRMGBQualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Professional standards & developmentExcellent interpersonal communication skills, whether in person, via the telephone and/or in writing, i.e. e-mail.Superior patient care and service attitude with corresponding skills. Excels within and helps to enable a process improvement and team building environment.Works well both independently and as part of a team.Demonstrates intellectual independence and initiative and has a desire to learn new skills and better methods of completing work efforts.Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software. Comfortable in a practice environment/culture that promotes ongoing change toward process improvement.Completed all required annual training Demonstrated knowledge of HIPPA Confidentiality and Privacy Policies Demonstrated understanding of Disaster protocols to include: fire, safety, and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelinesEDUCATION: Minimum Required: High school diploma, GED or equivalentPreferred: college education EXPERIENCE: 1-2 years of secretarial, customer service experience or equivalent in a medical or healthcare-related setting Preferred: Experience in a clinic, medical or healthcare related setting EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Department Coordinator - Operating Room

Newton-Wellesley Hospital(NWH), Waltham

The Department Coordinator is a professional whose primary responsibility is the coordination of non-nursing/non- clinical activities essential to the effective functioning of the Operating Room. (S)he acts as the central contact person for the OR; performs billing, administrative support, and clerical and reception duties; orders forms, office supplies and other supplies for the unit.Acts as unit receptionist; greets, directs and assists all persons arriving on the unit; answers phone; receives and relays messages accurately and in a timely fashion.Coordinates the non-nursing activities which are essential to the functioning of the nursing unit. Acts as liaison between the nursing unit and other departments to facilitate the coordination and delivery of patient services.Functions as expert user of the electronic OR schedule.Runs errands as directed.Requisitions supplies and equipment; maintains designated par levels of supplies.Handles information which may be of a confidential and/or sensitive nature. Under the direction of the OR Leadership Team, assists with the planning, coordination, and implementation of the daily surgical schedule.Collaborates with the Department of Anesthesiology, Central Scheduling and Clinical Care Management Team in schedule review and early problem identification.Assists the Clinical Care Manager in verifying the accuracy and feasibility of the next day's schedule.Schedules the addition of urgent/emergent cases appropriately.Collaborates with the anesthesiologist in charge and Or Leadership Team in assigning urgent/emergent case start times.Manages the timely transportation of patients.Communicates to surgeons and appropriate nursing units the status of schedule start accuracy, changes and delays.Demonstrates an ability to set priorities in coordinating non-nursing unit activities. Demonstrates an ability to trouble shoot and intervene when problems arise.Works in a collaborative relationship with other health care providers.Maintains positive inter-departmental communication. Effectively communicates the values of Newton-Wellesley Hospital to staff and patients.Participates in selected Hospital committees at the discretion of the OR Leadership Team.Reports any sick calls and/or other changes in daily staffing schedule to Clinical Care Manager.Monitors ongoing projects and target dates to assure timely progress by the Department.Provides administrative support (taking minutes and preparing agenda) for department meetings as directed by the OR Leadership team. Preparation of reports, minutes, graphs, spreadsheets and other materials required to adequately support needs of department. Organizing and maintaining files, confidential records, logs and other controlling systems; retrieves files as needed. Develops and maintains systems to assure accurate, confidential and retrievable information. Providing and/or coordinating administrative support for special projects as assigned by Management Team of Peri-operative Services or designee.Preparing and processing forms and requisitions, as assigned. Operating hospital computer, Microsoft word, Excel, PeopleSoft, PowerPoint, fax and telecommunication systems.Maintains established hospital/departmental/unit policies, procedures, objectives, quality assurance, safety, environmental and infection control.Prepares weekly payroll for department and acts as liaison with Payroll department for payroll questions, problems and errors.Screening incoming calls and relaying messages and/or information appropriately.Responsible for compiling specified statistics on a monthly basis and preparing summary reports for management.Understands booking/scheduling functions as they relate to the overall functions of the Operating Room, PACU, CSR, etc. Promotes customer satisfaction within the unit. Participates in Quality/Process Improvement activities in the department. Assists with the communication/planning/implementation of Quality Improvement activities. Qualifications The Department Coordinator is a professional whose primary responsibility is the coordination of non-nursing/non- clinical activities essential to the effective functioning of the Operating Room. (S)he acts as the central contact person for the OR; performs billing, administrative support, and clerical and reception duties; orders forms, office supplies and other supplies for the unit.Acts as unit receptionist; greets, directs and assists all persons arriving on the unit; answers phone; receives and relays messages accurately and in a timely fashion.Coordinates the non-nursing activities which are essential to the functioning of the nursing unit. Acts as liaison between the nursing unit and other departments to facilitate the coordination and delivery of patient services.Functions as expert user of the electronic OR schedule.Runs errands as directed.Requisitions supplies and equipment; maintains designated par levels of supplies.Handles information which may be of a confidential and/or sensitive nature. Under the direction of the OR Leadership Team, assists with the planning, coordination, and implementation of the daily surgical schedule.Collaborates with the Department of Anesthesiology, Central Scheduling and Clinical Care Management Team in schedule review and early problem identification.Assists the Clinical Care Manager in verifying the accuracy and feasibility of the next day's schedule.Schedules the addition of urgent/emergent cases appropriately.Collaborates with the anesthesiologist in charge and Or Leadership Team in assigning urgent/emergent case start times.Manages the timely transportation of patients.Communicates to surgeons and appropriate nursing units the status of schedule start accuracy, changes and delays.Demonstrates an ability to set priorities in coordinating non-nursing unit activities. Demonstrates an ability to trouble shoot and intervene when problems arise.Works in a collaborative relationship with other health care providers.Maintains positive inter-departmental communication. Effectively communicates the values of Newton-Wellesley Hospital to staff and patients.Participates in selected Hospital committees at the discretion of the OR Leadership Team.Reports any sick calls and/or other changes in daily staffing schedule to Clinical Care Manager.Monitors ongoing projects and target dates to assure timely progress by the Department.Provides administrative support (taking minutes and preparing agenda) for department meetings as directed by the OR Leadership team. Preparation of reports, minutes, graphs, spreadsheets and other materials required to adequately support needs of department. Organizing and maintaining files, confidential records, logs and other controlling systems; retrieves files as needed. Develops and maintains systems to assure accurate, confidential and retrievable information. Providing and/or coordinating administrative support for special projects as assigned by Management Team of Peri-operative Services or designee.Preparing and processing forms and requisitions, as assigned. Operating hospital computer, Microsoft word, Excel, PeopleSoft, PowerPoint, fax and telecommunication systems.Maintains established hospital/departmental/unit policies, procedures, objectives, quality assurance, safety, environmental and infection control.Prepares weekly payroll for department and acts as liaison with Payroll department for payroll questions, problems and errors.Screening incoming calls and relaying messages and/or information appropriately.Responsible for compiling specified statistics on a monthly basis and preparing summary reports for management.Understands booking/scheduling functions as they relate to the overall functions of the Operating Room, PACU, CSR, etc. Promotes customer satisfaction within the unit. Participates in Quality/Process Improvement activities in the department. Assists with the communication/planning/implementation of Quality Improvement activities.

Patient Services Coord. II- Waltham- 40hrs

Massachusetts General Hospital(MGH), Waltham

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:Performs all duties that are the responsibility of a Patient Service Coordinator IPerforms all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issuesPerforms the daily management of encounter form processing and reconcilement.Ensures the completeness of all forms and performs basic ICD-9 coding, as required to complete visit encounter forms for processingUnderstands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Understands financial services and self-pay resources and provides patients with information as needed.Triages and manages more complex telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Schedules patient appointments and creates referral "Shells"/Templatefor specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing.Coordinates and tracks referral appointments and visits for decrementation.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as neededAssists with training and orientation of new staff, where applicable.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Works on special projects as directed.Customer Service Responsibilities:Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: Associate's Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Knowledge of computer skills necessary to use appropriate modules of EPIC CADENCE, electronic medical record modules and transition to PATCOM, as required.Good command of the English language, including medical terminologyExceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environmentExcellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverageDemonstrated knowledge of HIPAA Confidentiality and Privacy PoliciesDemonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Program Coordinator of Student Programs & Engagement

Bentley University, Waltham

Job Description SummaryThe Office of Student Programs & Engagement (SP&E) enriches Bentley’s transformative undergraduate learning experience by creating environments and opportunities that facilitate authentic social connections and holistic student development. Our student-centered and values-driven programs, leadership experiences, and services bring students together and prepare them to be change agents at Bentley and beyond. SP&E is comprised of seven full time professional staff and two graduate assistants. The department is inclusive of campus traditions and programs, fraternity and sorority life, student organization support and advisement, student center program management and operations, student employment, and student governance and activity fee responsibility. The team works collaboratively, both internally and with other departments within the Division of Student Affairs, to achieve its mission and learning outcomes for students.Reporting to the Assistant Director of Student Programs & Engagement (SP&E), the Program Coordinator is a live-on staff member responsible for promoting an innovative and high-quality co-curricular experience through data-driven and theory-informed supervision and programming efforts. The Program Coordinator serves as the supervisor to the SP&E Student Programming Team as well as the Harry’s Event Staff and will employ student development theory to achieve lively and intentional student spaces as well as accessible and impactful campus programs. The Program Coordinator serves as a part of the operations and on-call team for the Student Center. The Program Coordinator is responsible for planning and supporting departmental events each semester and is expected serve as a resource for students to enhance co-curricular engagement and achieve institutional, divisional, and departmental strategic goals.Bentley University offers a comprehensive and competitive benefits package (including medical, dental, and vision), ample paid time off, a tuition remission benefit, and 403(b) retirement plan with an employer contribution for eligible employees. Additionally, Bentley employees enjoy appealing perks such as Fridays off in the summer, on- and off- campus professional development opportunities, options for flexible/hybrid work arrangements, and more.Essential DutiesSupervise a team of 5 student programmers, our student employee team within SP&E responsible for planning, executing, and staffing key departmental programs and bringing exciting and inclusive social events to the Bentley community. The Program Coordinator is responsible for hiring, training, supervising, evaluating, and providing team building for this team of student employees in alignment with the department’s student employment program and philosophy.Create and execute the vision for departmental traditions and large-scale campus programs. The Program Coordinator will ensure through collaboration and support from staff and students that these programs are innovative, engaging, well-marketed, and promote community building and a connection to the Bentley core values. Programs and events may consist of traditions such as Back2Bentley Weekend, Summerfest, movie nights, Halloween programming, Constitution Day, speaker events, as well as intentional programming for our campus pub, Harry’s, such as trivia nights, tap takeovers, sporting event viewings, and other programs that will showcase the space as a late-night campus destination.Assist with the management of the Student Center, including daily support of building operations, management of reservations and setups, external vendor sales, storage space allocation and organization, and customer service support. The Program Coordinator will assist with vision of future projects, updates, and improvements to the building in alignment with student feedback and benchmarking.Supervise a team of 8 campus pub staff, tasked with the safety and management of the pub environment during hours of operation. The Program Coordinator will be responsible for developing a strong team identity and cohesive dynamic across the full Student Center Staff, consisting of 30 student employees across three teams (Building Managers, Business Center Attendants, and Harry’s Event Staff), including leading staff meetings and facilitating team building opportunities.Maintain vision and strategic planning of the Student Center Pub, Harry’s, as a priority destination for student engagement, programming, and dining. The Program Coordinator will work collaboratively with Bentley Dining to manage logistics of the space such as hours of operation, scheduling, space approvals, programming, risk management, policies, alcohol service, dining options, marketing, and branding.Serve as part of the Student Center on-call rotation to ensure safety, security, customer service, and assistance to student managers on duty. The Program Coordinator will be required to respond to calls during nights and weekends to assist student employees in emergency or high-risk situations.Must live on campus in a provided apartment in order to easily support regular late-night and weekend programming throughout the academic year. The Program Coordinator will be expected to be regularly present at evening and late-night programs, attend student meetings, be available for after-hours facility needs in the Student Center, and support divisional initiatives and programs as needed. In the event of a campus emergency, the Program Coordinator will serve as a designated staff member for student and programmatic support.Serve as a BentleyPlus advisor by attending role-specific trainings, facilitating advising sessions, and sending follow-up communication to advisees.Other DutiesAssist with department-wide programming as well as student organization advisement.Support the department’s social and racial justice planning and goals.Serve on divisional and campus-wide committees.Perform other duties as assigned.QualificationsBachelor's Degree conferred by June 2024 with knowledge of student development theory and 1-2 years of event/planning experience.Master's Degree in Student Affairs, Higher Education, or related field with knowledge of student development theory preferred.Experience and/or interest in operations, campus space management, and student employment.Experience with late night/large-scale programming is desired.Attention to detail, ability to manage ongoing and multiple responsibilities, and strong work-ethic.Passion for working in a fast-paced, dynamic department as an active and engaged team member.Experience in multicultural settings, diversity training programs, second language fluency, or coursework in multicultural perspectives is desired.Work EnvironmentEvening and weekend hours as related to programs and services required.Depending on the program/event, physical involvement with respect to set up of furniture or equipment may be necessary.Ability to work in an open office space, which allows for increased collaboration among colleagues and students.The position requires an ability to manage multiple priorities in a fast-paced environment.Bentley University requires references checks and may conduct other pre-employment screening.DIVERSITY STATEMENTBentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.PI239995927

BIM Coordinator

Diamond Peak Recruiting, Waltham

Our client is seeking a talented and experienced BIM (Building Information Modeling) Coordinator to join our team. The BIM Coordinator will be responsible for overseeing the implementation of BIM technology on mechanical projects, collaborating with project teams to create accurate and efficient 3D models, and facilitating coordination among various stakeholders.Responsibilities:Lead the implementation of BIM technology on mechanical projects, including the development of BIM execution plans and standards.Collaborate with project managers, engineers, designers, and subcontractors to create detailed 3D models of mechanical systems using BIM software (e.g., Revit, AutoCAD MEP).Coordinate with other trades (e.g., electrical, structural) to ensure clash-free designs and seamless integration of mechanical systems within the building structure.Conduct clash detection and resolution meetings to identify and address conflicts in the BIM models.Generate accurate quantity takeoffs and material schedules from BIM models to support project estimation and procurement activities.Provide training and support to project teams on BIM workflows, tools, and best practices.Maintain and update BIM models throughout the project lifecycle, incorporating design changes and as-built information.Collaborate with project teams to leverage BIM data for prefabrication, fabrication, and installation activities.Stay current with industry trends and advancements in BIM technology, advocating for the adoption of new tools and methodologies.Qualifications:Bachelor's degree in mechanical engineering, construction management, or a related field.Minimum of [insert number] years of experience in BIM coordination within the mechanical contracting industry.Proficiency in BIM software, such as Revit, AutoCAD MEP, Navisworks, and/or Trimble SysQue.Strong understanding of mechanical systems, including HVAC, plumbing, and piping.Excellent communication and collaboration skills, with the ability to work effectively with multidisciplinary teams.Detail-oriented with strong problem-solving and organizational skills.Knowledge of construction methods, materials, and building codes.Experience with Lean construction principles and prefabrication workflows is a plus.Benefits:Competitive salary and benefits packageOpportunities for career growth and advancementCollaborative and innovative work environmentChance to work on diverse and challenging mechanical projects