Customer Account Manager Salary in USA

A flexo/digital printing company in the Greater Milwaukee area is seeking an experienced Customer Service/Account Manager to join their team.EDUCATION / EXPERIENCEAssociate degree or equivalent preferredPrint or packaging experience is a plus.At least two years related experience required; 5 years preferred.BENEFITSMedical, Dental, and Vision InsuranceShort-Term and Long-Term Disability and Life Insurance401(K) with immediate match and Profit SharingPaid Time OffWHAT YOU WILL DOMeticulously maintain and communicate project details and changes.Communicate with customers through telephone, email, teleconferencing, and occasionally in-person.Field customer questions and concerns and utilize problem-solving and collaboration skills to resolve.Manage multiple projects simultaneously from start to finish.Maintain accurate and up-to-date customer records.Seek out new opportunities to serve current customers.Engage with prospective customers to gather information for accurate quotes.Discuss quote requests and specifications professionally and knowledgeably; then generate accurate, timely quotes.Compare customer-supplied requirements, components, and artwork to our specifications; then work with the customer to resolve discrepancies, refine specifications, and gather missing information.Follow procedures to relay accurate, detailed project requirements to production team.Proofread and review customer documentation, quotes, and proofs.Coordinate shipping details and dates with customer and the scheduling department.Learn about new customers, materials, capabilities, etc.

Job DescriptionWelcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.Why AMN Healthcare? Because You Deserve the Best:Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.Job SummaryThe Associate Customer Account Manager solves Healthcare Professionals' (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. The role manages an account of Healthcare Professionals and maintains industry recognized benchmarks (SSPA) for resolution time, Average Speed To Answer, and customer satisfaction. The Account Manager works in partnership with an assigned group of internal business partners in order to increase higher customer retention, market share and revenue. This individual demonstrates customer service and maximizes staffing fill rates accurately documenting in all applicable systems, and in a timely fashion.Job ResponsibilitiesResolves all first call resolution inquiries related to timekeeping and reimbursements.Manages Inbound/Outbound Call Volume.Partners with Healthcare Professionals, Clients and Sales to collect approved Time Records to ensure timely pay/bill (SCI).Manages pay/bill discrepancies by partnering with internal and external customers.Logs and tracks each customer to maintain historical records on all customer interactions.Responds to internal communications to ensure prompt resolutions.Works with multiple Branch Offices to provide seamless after hours service, creating consistency and best practice.Educates Healthcare Professionals on navigating our self-service website for payroll information.Educates Healthcare Professionals on navigating our self-service website for payroll information.Establishes payment plans for Earnings Overpayment with HPs.EducationBachelor's Degree | PreferredMinimum Work Experience2-4 years in a fast paced, external facing Customer Support department.Key SkillsProblem solvingEffective Communication SkillsOur Core Values:Respect • Passion • Continuous Improvement • Trust • Customer Focus • InnovationAMN's Commitment to Diversity, Equality and InclusionAt AMN, our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive.Pay Rate$17.25 - $20.50 HourlyFinal pay rate is dependent on experience, training, education, and location.

Customer Account Manager - DisneyOrlando, FL, USA Req #30558Friday, March 29, 2024Who We Are: Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance. What We Offer: Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes: Total Wellness Programs including health, dental and vision plans 401K program with healthy company match Supplemental Life Insurance Three weeks of vacation pay, and 11 company paid holidays* Tuition reimbursement Employee Assistance Programs (EAP) Competitive compensation C oke Florida is looking for a Customer Account Manager (CAM) based out of our Orlando area facility working with Disney. What You Will Do: As a Coke Florida Customer Account Manager, you will be responsible for identifying and maximizing opportunities with customers. The CAM develops and successfully sells customer business plans and promotional plans that align with and support the customer's and the Coca-Cola Beverages Florida system's business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and by building enduring relationships penetrating multiple levels within the customer's organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Coca Cola Beverages Florida's culture. Roles and Responsibilities: Develop a customized yearly business plan addressing the critical needs of the customer while delivering Coca-Cola Beverages Florida system budgeted profit and volume Develop collaboratively with customers and/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and the Coca-Cola Beverages Florida system Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan Sell-in and implement local, regional or national marketing strategies Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments and establishing goals against assigned metrics Work with Category Management to gain key market and customer insights and turn insights into specific actions that will positively influence the customer's buying patters Negotiate contracts for new business and renegotiate contracts for existing business Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues For this role, you will need: Bachelor's degree 5+ years in consumer goods industry Previous experience managing multiple key accounts Experience working with Nielsen and other syndicated data Experience in developing successful annual business plans and price/package for retail customers Change agent who thrives in a fast pace, ever changing environment Strategic Selling, Conceptual Selling, Account Management Consumer goods and Beverage Industry knowledge Customer focused Bilingual preferred Experience influencing effective negotiation and selling with retailers Additional qualifications that will make you successful in this role: Strong communication skills (Listening, Speaking, Writing, Inquiring) Previous experience within category management is highly desired Strong negotiation, collaboration, and analytical skills Food Service on Premise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Other details Job Family Commercial Leadership Job Function Customer Management Pay Type Salary Apply NowinitStaticMap(true); Coke Florida is looking for a Customer Account Manager (CAM) based out of our Orlando area facility working with Disney. What You Will Do: As a Coke Florida Customer Account Manager, you will be responsible foridentifying and maximizing opportunities with customers. The CAM develops and successfully sells customer business plans and promotional plans that align with and support the customer's and the Coca-Cola Beverages Florida system's business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and by building enduring relationships penetrating multiple levels within the customer's organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Coca Cola Beverages Florida's culture. Roles and Responsibilities: Develop a customized yearly business plan addressing the critical needs of the customer while delivering Coca-Cola Beverages Florida system budgeted profit and volume Develop collaboratively withcustomersand/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and the Coca-Cola Beverages Florida system Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan Sell-in and implement local, regional or national marketing strategies Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments and establishing goals against assigned metrics Work with Category Management to gain key market and customer insightsand turn insights into specific actions that will positively influence the customer's buying patters Negotiate contracts for new business and renegotiate contracts for existing business Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues For this role, you will need: Bachelor's degree 5+years in consumer goods industry Previous experience managing multiple key accounts Experience working with Nielsen and other syndicated data Experience in developing successful annual business plans and price/package for retail customers Change agent who thrives in a fast pace, ever changing environment Strategic Selling, Conceptual Selling, Account Management Consumer goods and Beverage Industry knowledge Customer focused Bilingual preferred Experience influencing effective negotiation and selling withretailers Additional qualifications that will make you successful in this role: Strong communication skills (Listening, Speaking, Writing, Inquiring) Previous experience within category management is highly desired Strong negotiation, collaboration, and analytical skills Food ServiceonPremise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred Orlando, FL, USA

Haulaway Storage Containers is a subsidiary of CR&R Incorporated. Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry. Haulaway Storage Containers has service centers throughout the western United States, serving Arizona, California, Oregon, Washington, Nevada, Utah and Colorado Position Overview: The Customer Service Account Manager is responsible for managing all aspects of the container needs for new and house account customers and monitoring all sales data tools. You will focus on quarterly measurable account growth, routine work orders, driver logs, and vendor invoice payments. The Account manager will also coordinate with other Haulaway offices for customer deliveries when required and perform all other task assigned by the Branch Manager. Position Responsibilities: Take incoming calls from customers and other Haulaway branches and either handles or routes to appropriate Haulaway departments or staff members Process move in, move out and other container move requests into the order entry system, coordinate with customers and Haulaway dispatch to ensure customer expectations are met Perform periodic check-in contacts with House accounts on a schedule established by Branch Manager Follow up with customers on deliveries/pickups after completion Monitor and update sales data tools and reporting as appropriate (Salesforce, CMD, etc.) Assist dispatcher with customer calls confirming deliveries or to clarify information Take credit card account numbers and process payments as requested Handle customer billing queries or requests for information on invoices Ensure vendor invoice payment and coordination when necessary Candidate Qualifications: High School diploma at minimum, a college degree is a plus Minimum of 2 years’ experience in a service-related industry Excellent written & verbal communication skills Ability to manage multiple tasks Skilled in multiple programs in the MS Office Suite as well as the ability to learn proprietary systems for business operation Construction industry experience and/or account management experience Bilingual in Spanish desired but not required Company Benefits: Comprehensive Medical, Dental, Vision and Life Insurance Paid Vacation, Holidays and Personal Days off Short and long-term disability insurance 401(k) plan with a generous company match EEO Statement: C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. Job Type: Full-time Job Type: Full-time Salary: $21.00 - $23.00 per hour

Customer Development ManagerLakeland, FL, USA • Sarasota, FL, USA • Tampa, FL, USA Req #30556Monday, April 1, 2024Who We Are: Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance. What We Offer: Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes: Total Wellness Programs including health, dental and vision plans 401K program with healthy company match Supplemental Life Insurance Three weeks of vacation pay, and 11 company paid holidays* Tuition reimbursement Employee Assistance Programs (EAP) Competitive compensation Coke Florida is looking for a Customer Development Manager - Large Store. This role will focus on Central Florida. What You Will Do: The Customer Development Manager "CDM" is a compression-selling role that reports into the Customer Account Manager. The main objective is to penetrate the customer at different levels within their organization build relationships and grow our mutual businesses through the sell in of additional displays and marketing programs. In addition, a successful Customer Development Manager would leverage a two-prong approach not only penetrating the customer but also engaging the field team and building capabilities to support our field team in becoming a world class selling organization. This role can cover Cocoa to Miami and the Florida Keys Roles and Responsibilities: Meet with customer in accordance with detailed matrix timelines Have the ability to create both front line and Executive level presentations inclusive but not limited to performance, category insights, marketing programs etc. Ability to communicate with C-Suite level executives Track and recap all customer calls in pre-established format Collaborate with internal Business Partners (PGM, Marketing, Finance) to support the development of programming that will accelerate incremental business and exceed program objectives; where applicable Conduct post promotional analysis measuring the success levels of for your designated customer area and provide feedback to leader on market trends Sell-in and implement local, regional and national marketing programs Work with Category Management to gain key market and customer insights Build front line engagement with your customer. Aid in look of success creation for your customer and measure marketplace execution Build customer and selling capabilities within field organization For this role, you will need: At least 3 years of experience in the consumer goods industry Experience working with Nielsen and other syndicated data Experience influencing effective negotiation and selling with retailer Additional Qualifications that will make you successful in this role: Bachelor's degree preferred Change agent who thrives in a fast pace, ever changing environment Direct Store Delivery (DSD) and/or beverage category experience preferred Strong communication skills (Listening, Speaking, Writing, Inquiring) Attention to detail Strong collaboration skills Analytical thinking (Strategic Thinking Systematically, Problem Solving) Consumer Goods and Beverage Industry knowledge Customer focused This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Other details Job Family Commercial Leadership Job Function Customer Management Pay Type Salary Apply NowinitStaticMap(true); Coke Florida is looking for a Customer Development Manager - Large Store. This role will focus on Central Florida. What You Will Do: The Customer Development Manager "CDM" is a compression-selling role that reports into the Customer Account Manager. The main objective is to penetrate the customer at different levels within their organization build relationships and grow our mutual businesses through the sell in of additional displays and marketing programs. In addition, a successful Customer Development Manager would leverage a two-prong approach not only penetrating the customer but also engaging the field team and building capabilities to support our field team in becoming a world class selling organization. This role can cover Cocoa to Miami and the Florida Keys Roles and Responsibilities: Meet with customer in accordance with detailed matrix timelines Have the ability to create both front line and Executive level presentations inclusive but not limited to performance, category insights, marketing programs etc. Ability to communicate with C-Suite level executives Track and recap all customer calls in pre-established format Collaborate with internal Business Partners (PGM, Marketing, Finance) to support the development of programming that will accelerate incremental business and exceed program objectives; where applicable Conduct post promotional analysis measuring the success levels of for your designated customer area and provide feedback to leader on market trends Sell-in and implement local, regional and national marketing programs Work with Category Management to gain key market and customer insights Build front line engagement with your customer. Aid in look of success creation for your customer and measure marketplace execution Build customer and selling capabilities within field organization For this role, you will need: At least 3 years of experience in the consumer goods industry Experience working with Nielsen and other syndicated data Experience influencing effective negotiation and selling with retailer Additional Qualifications that will make you successful in this role: Bachelor's degree preferred Change agent who thrives in a fast pace, ever changing environment Direct Store Delivery (DSD) and/or beverage category experience preferred Strong communication skills (Listening, Speaking, Writing, Inquiring) Attention to detail Strong collaboration skills Analytical thinking (Strategic Thinking Systematically, Problem Solving) Consumer Goods and Beverage Industry knowledge Customer focused Lakeland, FL, USA Sarasota, FL, USA Tampa, FL, USA

Job Description:Divisional Customer Account Manager, AlbertsonsChicago, ILDenver, CODallas, TXNewark, NJRemoteThe Divisional Customer Account Manager, is responsible for achieving profitable sales growth at customers for the Mars business. This role is expected to maintain strong relationships & best execute customer plans with the Albertsons divisions that deliver objectives of; revenue, growth, profit, product/assortment, everyday shelving, merchandising, pricing, promotions, and seasonal merchandising.What are we looking for? Bachelor's degree in business administration or equivalent work expereince 2+ Years' experience in Sales, Marketing, or category management for Fast Moving Consumer Good Industries (CPG) Prior experience in sales or category calling on Albertsons Fluent understanding of forecasting, Nielsen, and trade management system Availability to travel 20% of time. A valid driver's license and clean driving record What would be your key responsibilities? Take HQ plans for promotions, displays, seasons and growth initiatives to divisions and create solutions and plans Influence divisions to implement solutions through fact-based presentations that deliver results that are beneficial for both customer and company. Complete promotion and item paperwork at division level Conduct joint business planning meetings with divisions. Execute all agreed to solutions with customers to include accurate, timely forecasting and detailed follow through. Manage customers trade funds that complies with internal and external requirements and continually improve effectiveness of spending. Provide customer with category information & make recommendations for category growth, bring customer feedback & potential solutions. What can you expect from Mars?Work with over 130,000 with diverse and talented Associates, all guided by The Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.All applicants must have permanent legal authorization to work in the United States. Mars does not sponsor employment visas for this role.This position is not eligible for relocation benefits.#LI-MS1#LI- remoteTotal rewards at Mars includes base pay, competitive benefits, and annual bonus (if position is eligible). The full-time pay range for this role is:USD 114,286.00 - USD 171,429.00Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.Job Posting To Be Removed By, If Applicable:12 April 2024

Job DescriptionWelcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.Why AMN Healthcare? Because You Deserve the Best:Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.Job SummaryThe Associate Customer Account Manager I, nurtures and sustains effective client relationships by resolving process and service issues. The role resolves Healthcare Professionals' (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. You'll maintains industry-recognized benchmarks for Supplier Security Privacy & Assurance (SSPA) for resolution time.Job ResponsibilitiesOvernight ShiftWelcomes new facility clients to establish point-of-contact and facilitate the onboarding process to educate on AMN Business Services processes (i.e. billing, payroll, customer support, etc.).Answers incoming calls and emails from facility client contacts regarding billing/time processing questions, with the goal of providing first-call resolution.Delivers AMN Services to clients and internal customers to negotiate or discuss complex issues.Utilizes multiple internal systems such as PeopleSoft, Great Plains, COVEO, StafPak, JDEdwards and Connect (Customer Relationship Management system) to research and resolve pay/bill inquiries.Diffuses dissatisfied customers in response to verbal and written communications to address complex issues and maintain customer loyalty.Logs and tracks each customer case in Connect (Customer Relationship Management system) to maintain historical records of all customer interactions.Identifies process improvement opportunities based on client feedback or AMN company goals to increase revenue capture and/or client satisfaction levels.Conducts daily communications with facility clients to obtain confirmation of hours worked to help expedite payroll and billing processes, including verbal timecards.Calculate and process manual payments due to missing hours or pay discrepancies Sensitive Compartmented Information (SCI).Key SkillsProblem-solvingEffective Communication SkillsQualificationsEducation / Years of ExperienceHigh School Diploma/GED plus 0-2 years of work experienceAdditional ExperienceExperience in a fast-paced, external facing Customer Support departmentExperience in a Customer Account Management roleWork Environment / Physical RequirementsWork is performed in an office/home office environment.Team Members must have the ability to operate standard office equipment and keyboards.AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.Our Core Values• Respect • Passion • Continuous Improvement • Trust • Customer Focus • InnovationAt AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.Pay Rate$17.25 - $20.50 HourlyFinal pay rate is dependent on experience, training, education, and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Actively seek out and obtain new accounts as outlined in the strategic sales plan. Research the marketplace to identify target customers. Recommend further strategy to obtain long term customers for emergency meals and alternatives. Plan and organize daily work schedule to call on retailers, distributors, catalogers, and e-tailers. Attend trade shows, buying group events and other related functions to increase market share. Visit customers on a regular basis to maintain a strong relationship and introduce new products. Keeps management informed by submitting activity and results reports via CRM tool, QuickBase. Submit monthly sales forecast and works with management to insure product availability. Inform the accounting department of any changes to customers pricing and programs as they occur. Support Sales and Marketing in the achievement of company goals. Develop and maintain customer and prospect customer database and files. Manage Sure Pak, FEMA and other Emergency Services businesses. Develop and secure business with governmental agencies including police, fire, and emergency services. Prepare Bid Price proposals and quotes for new projects. Review customer pricing quarterly and re-price for potential price variances. Prepare purchase price variance reports as required by customer contracts. Maintain and review bid standards for commercial products. Review Cost Analysis Reports for commercial customers. Communicate verbally and in writing between customers, suppliers, Assist in the management of commercial product requirements. Provide and prepare any information needed for commercial customers. Act as liaison between customers and Sopakco in resolving A/R and Shipment issues. Prepare RD Sample request forms for new product samples. Prepare RD Shipment forms for samples for customers. Work cross functional with internal SOPAKCO team in all aspects on product development. Attend R/D cuttings of commercial products Host commercial customers during plant visits Customer Service Confirm Customer Orders Attend weekly cross functional meetings with SOPAKCO team. Enter all commercial orders in the Ross System. Maintain and oversee Accounts Receivable files. Issue A/R invoices and credit notes in the Ross System. Post commercial shipments in the Ross System. Prepare A/R invoices for all none finished goods items. Reconcile commercial invoicing transactions related to month-end G/L posting. Set up and maintain all commercial customer data in and Ross Systems. Prepare and maintain customer open order files. Reconcile any customer supplied inventory. Prepare Weekly Production Status Report for commercial customer. Audit, review and research inconsistencies on Daily Commercial Work order reports. Coordinate customer request for shipments with logistics. Prepare Canadian shipping documents: Application for Export Bill of Lading and packing List Canadian Customs Invoice Export Certificates Intent to Import Prepare and update co-pack manual for commercial products. Prepare case labels using the applicable software for customer approval. Coordinate changes to pouch and folders artwork between supplier and customers. Prepare pouch and case format information for new commercial items.

Customer Success ManagerWho We AreEveryone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, "trust your inner sense."Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care.Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and wellbeing for people and the planet.Customer Success ManagerThe Innersense Organic Beauty, Manager, Customer Success is the first point of contact with our customers and business partners, and ensures a seamless workflow within the organization. The successful applicant is professional, has a positive attitude, and will foster a culture of connection within the company. They will lead by example and be eager to step in to fill any outages that occur, while fostering a culture of unmatched service quality.This position requires someone who is highly skilled, focused, and detail-oriented while approaching challenges with curiosity and determination. The ideal candidate is responsible for developing and managing administrative systems in a growing and fast-paced environment. This person has strong written and verbal communication skills, enjoys interacting with customers, and will tenaciously pursue amicable resolution of customer service opportunities.The Innersense Organic Beauty customer success team is a tight knit of fast-moving quick thinkers who thrive on supporting the health and beauty needs of savvy organic beauty professionals and consumers. Innersense Organic Beauty inspires us all to fall in love with their hair again.ResponsibilitiesUse NetSuite to work in unison with Finance and Operations.Facilitate smooth and efficient office operations and business workflow.In alignment with the strategies and priorities of the business, provide active leadership and coaching for the Customer Success Team by consistently monitoring, assessing and communicating work performance, including successes and improvement opportunities. Escalation point person for issues and client relationship management.In coordination with sales and marketing strategies, manage the execution of outreach as part of sales and promotional cycles Follow up on sales cycles and promotion.Liaison between Sales, Education, Marketing and Finance and OperationsReview WOS and OOS's at the customer level and recommend adjustments to optimal inventory levels based on statistical analysis and market trends.Track and analyze performance of promotional activities, providing key takeaways and recommendations based on promotional results.Work with Operations Manager to prioritize inventory, shipments and workflow.Collaborate with sales leadership to forecast wholesale projections Execute end of day procedures.Prepare weekly and monthly sales reports, by channel, using data from internal and external sources.Performs other related duties as assigned. Team ResponsibilitiesBe willing and able to backfill any function within the team to compensate for staff outages.Update NetSuite weekly and complete tasks by deadline.Input customer orders and process credit card payments in times of high volume.Provide coaching and feedback in the moment for the Customer Care Team to drive high touch service.Maintain a department library and SOPs in Google Drive.Identify gaps and areas for improvement, find solutions to increase productivity, campaign quality, decrease cost, and streamline timelines.Determine areas for personal professional development monthly.Embody corporate Mission, Vision & Values.Manage additional projects, duties and tasks as directed.Other duties as assigned.Qualifications and Experience5+ years customer service or relative experience.Experience with Google G Suite (Gmail, Docs, Sheets and Slides), Microsoft Office (Word, Excel, PowerPoint), Dropbox, and NetSuite. Self-starter with can-do attitude - experience in a fast paced and "founder led" brand with the ability to analyze and improve upon existing systems as well as develop new systems and processes to support workflow, quality teamwork, and has the foresight to see the big picture.Has a basic understanding of foundational accounting principles.Must have excellent communication and organizational skills, attention to detail, and the ability to multi-task and manage a variety of projects simultaneously in a fast-paced environment.Able to handle customer care interactions calmly and efficiently and always prioritizes customer experience and service quality Embraces feedback, accepts constructive criticism with grace, and understands the importance of continually striving for improvement.This is a regular, full-time in-office position located at our headquarters in Concord, California. Target Salary Based on ExperienceThe standard range for this position is $85,000 to $95,000 plus bonus.Compensation offered will be determined by factors such level, job-related knowledge, skills, experience, and competitive bonus achievement. Certain roles may be eligible for variable compensation and benefits.Innersense Organic Beauty offers a generous benefits package that includes: Competitive Compensation, Medical, Dental, Vision, Parental Leave, Flexible Spending Accounts, 401k program with match, Paid Time Off (including holidays and Volunteer Days) for all eligible employees. Applicants must be at least 18 years old to apply. Innersense Organic Beauty is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race, and any other characteristic protected by State and Federal law.We thank you for your interest in a career opportunity with Innersense Organic Beauty. Due to high volume, only those applicants selected for an interview will be contacted.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Working as a Account Manager at Michael Page, you will own a role which is varied, stimulating and challenging on a daily basis. This career will further develop your interpersonal and commercial skills, giving you real opportunity for personal and professional growth.As a Account Manager:Be responsible for "hunting" new business opportunities and lead generationManage the process from interview through offer stage and close of saleManage your own portfolio of candidates and clients, both existing and newSearch, source, and screen potential candidates, utilizing multiple online resourcesBuild close partnerships with clients and help their business grow by developing and delivering the best solutions for attracting candidatesConduct in-person interviews to thoroughly evaluate candidatesMentor and develop entry level sales consultants across the officeHave an involvement in proposal process by developing and pitching proposalsNegotiate Commercial Terms of business and ratesPage Group USA is acting as an Employment Agency in relation to this vacancy.Being an industry leader is not easily achieved, so we need the best and brightest professionals who are ready to bring the energy, passion and determination it will take to maintain this reputation.Being an industry leader is not easily achieved, so we need the best and brightest sales and recruitment professionals who are ready to bring the energy, passion and determination it will take to maintain this reputation.Our ideal candidate will be:Adaptable - You are adaptable and thrive in new situations where you can think on your feet.Coachable and Curious - You are coachable, able to implement feedback, and dedicated to continuous self-improvement.Excellent written communication, articulate as well as a strong note-taker and listener2 years in a full sales cycle roleProspecting experience is requiredFamiliarity with Salesforce and sales tools (Zoominfo, LinkedIn recruiter, job boards etc.)A positive attitude and desire to win. You thrive on challenges and have a proven history of consistently achieving quotas or objectives.Driven by a desire to achieve meaningful and measurable results, develop as a sales professionalBA/BS degree or equivalent