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Service Agent Salary in USA

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Customer Service Agent (Independent Contractor)
Kaizen Advance, Atlanta, GA, US
Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our client's current and potential customers.JOB DESCRIPTION:The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.JOB DUTIES:Provides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and proceduresProvides timely feedback to the company regarding service failures or customer concernsPartners with the sales team to meet and exceed customer service expectationsWHAT IT TAKES TO SUCCEED:Outstanding problem-solving skillsPatience and empathy - an ability to manage stress and work under pressureExcellent communication skills in writing and verbal with outstanding listening skillsAbility to provide knowledgeable, friendly, and professional customer serviceExperience navigating and efficiently using program tools and software using technologyBasic computer skillsQUALIFICATIONS:Must be a legal US Resident and CitizenMust be at least 18 years of ageMust be able to pass a 7-year criminal background checkMust be able to work at least 15 hours (30 intervals) a weekNo degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!Previous customer service experience is preferred but is not requiredWHAT YOU NEED TO GET STARTED:A Desktop or Laptop (Windows)Wired internet connectionNoise-cancelling headsetQuiet workspaceWHY SHOULD YOU APPLY?You can create your work schedule to fit your needs, whether you want a full-time or part-time scheduleYou have the opportunity to receive performance-based compensation or other incentivesYou can work remotely
Remote Customer Service Agent
Earthly Client Solutions, San Antonio, TX, US
Visit EarthlyClientSolutions.com to applyWork for top brands like Peloton, Louis Vuitton, Carnival Cruises, and more!We’ve been helping countless individuals all over the country find jobs best suited for their interests, while helping businesses locate perfect employees. People are seeking work from home positions more now than ever & Earthly Client Solutions is the first place people think of when they consider remote work! We strive to provide the best companies, customer service & opportunities to grow within the company.Earthly Client Solutions is different from other agencies, offering job seekers and employers a wide range of options for their every need. Here at Earthly Client Solutions, we give you full control of your time, as well as money, so that you can make space for what matters most! Whether you're a stay at home mom or stay at home dad, retired individual, or simply tired of your 9-5, we have the perfect opportunity for you! Create your own schedule and work for your favorite Fortune 500 companies, all in the comfort of your own home! Let's end the strenuous, stressful job-search process. Apply today and let us ensure that you get the kind of support and placement that you need.The ideal candidate loves speaking with people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.Responsibilities:- Communicate with customers via phone, email and chat- Provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's needs- Data entry in various platformsQualifications- Must be at least 18 years old- Must pass a skill assessment and background check- Excellent phone etiquette as well as verbal, written, and interpersonal skills- Ability to multi-task, organize, and prioritize work- A computer device- Headset or headphones with microphone attachment- A strong, stable internet connection- A quiet work areaPlease note: Onboarding does not equal approval. Onboarding is in place to explain the position and direct you to the necessary steps.Approval is contingent upon your skill assessment and background check results. If you pass, you may proceed. If not, you will be prompted to have your credentials removed from the platform.This is a 1099 independent contractor position. Once you apply at EarthlyClientSolutions.com, you will be directed to orientation, which will give you a general overview of the position and answer all questions. Once finished, you will proceed with registration. A background check and skill assessment will ensue. Once approved, you will choose a company to work for and undergo a training period with them. After certification, you will have the opportunity to select your own schedule and begin earning. We are available Monday-Friday, 8am-6pm for assistance or to answer any questions!
1099 Remote Customer Service Agent
Money On The Side,LLC, Jacksonville, FL, US
* Handle inbound customer service calls in compliance with client policies* Resolve customer issues* Respond to customer inquires* Create positive experiences with customer* Excellent customer Service* Maintain client and company confidentiality**Requirements*** Independent and self-motivated* Strong written and verbal communication skills* Proficient in Microsoft* Excellent organizational and time management abilities* Ability to multitask and prioritize tasks effectively* Strong attention to detail and problem-solving skillsThis work from home position requires you to provide and work from your own equipmentYou may email @ for the Next Step.
Guest Service Agent
Sonesta Hotels International Corporation, Chicago
Job Description Summary The Guest Service Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Office Manager. The Guest Service Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Service Agent is first point of contact and therefore represents the brand as all guests enter the hotel.Job Description• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.• Responsible to maintain the security of cash, credit card transactions, and guest information.• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.• Issue, control and release guest safe-deposit boxes.• Comply with federal, state and local laws regarding health, safety, and alcohol services.• Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS :• High School diploma or equivalent required.• One year of previous hotel experience, or retail customer service preferred.• Previous background from the extended stay industry preferred.• Ability to speak, read, and write fluent English; other languages beneficial.• Professional verbal and written communication skills.• Mathematical skills, including basic math, budgeting, profit/loss concepts.• Problem solving, reasoning, motivating, organizational and training abilities preferred.• Experience with Microsoft Office and Opera systems preferred.• May be required to obtain a TIPS certification.• Valid driver's license required.• Frequently standing up, bending, climbing, kneeling, and moving about the facility.• Carrying, lifting or pulling items weighing up to 50 pounds.• Frequently handling objects and equipment.• Standing for extended periods of time.• Will be required to work mornings, evening, weekends, and holidays. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Additional Job Information/Anticipated Pay Range . Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Airport Baggage Service Agent - LIH PT
Unifi Aviation LLC, Lihue
General informationJob TitleAirport Baggage Service Agent - LIH PTDateMonday, April 29, 2024StateHawaiiCityLihueBase Pay Rate:$ 16.00Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shiftRequirements and DescriptionBenefitsFlight Benefits - exclusive travel privileges for yourself and your family with Delta AirlinesCompetitive pay with daily access to earned wagesPaid holidays and paid time offComprehensive Medical, Dental and Vision Insurance401k company match upon eligibilityExclusive discounts and additional wellness programs Responsibilities for Bag Room Agent Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Responsible for receiving, loading, unloading, and distributing passengers' checked baggage Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight, and company material in and out baggage carts in a safe manner. Receives and records Customer baggage, airfreight, mail, and company materials as required. Completes paperwork and forms connected with work assignments pertaining to procedures and enter Company's information system as required. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Qualifications for Bag Room Agent You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment. Must be able to be alerted to moving vehicles and use radio equipment. May be exposed to jet and machinery noises, fumes, dirt, and dust for extended periods. Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down stairs. "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
Airport Baggage Service Agent - LIH RR
Unifi Aviation LLC, Lihue
General informationJob TitleAirport Baggage Service Agent - LIH RRDateMonday, April 22, 2024StateHawaiiCityLihueBase Pay Rate:$ 16.00Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shiftRequirements and DescriptionBenefitsFlight Benefits - exclusive travel privileges for yourself and your family with Delta AirlinesCompetitive pay with daily access to earned wagesPaid holidays and paid time offComprehensive Medical, Dental and Vision Insurance401k company match upon eligibilityExclusive discounts and additional wellness programs Responsibilities for Bag Room Agent Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Responsible for receiving, loading, unloading, and distributing passengers' checked baggage Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight, and company material in and out baggage carts in a safe manner. Receives and records Customer baggage, airfreight, mail, and company materials as required. Completes paperwork and forms connected with work assignments pertaining to procedures and enter Company's information system as required. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Qualifications for Bag Room Agent You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment. Must be able to be alerted to moving vehicles and use radio equipment. May be exposed to jet and machinery noises, fumes, dirt, and dust for extended periods. Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down stairs. "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
Call Center - Customer Service Agent
Kelly Professional & Industrial, Murfreesboro
Kelly Services, in partnership with Nissan North America, is currently recruiting for INFINITI Call Center Customer Service Agents to handle inbound and outbound phone calls for their Infiniti Call Center. If this sounds interesting to you read on for more details and apply today! Pay: $24.00/hrQuarterly Bonus Eligibility: $1,500 per quarterShift: Must be available 7am-7pm (Your 8 hour shift will be within these hours)This is a call center role with excellent promotional opportunities after one year! This position is a hybrid role (not 100% remote) and must live near Murfreesboro, TN.What does a typical day as a INFINITI Call Center Customer Service Agent look like? You'll be: Providing claim support to Nissan dealers by adjudicating warranty claims to ensure timely and accurate claim paymentProviding exceptional customer service over the phone, while acting with urgency regarding Nissan vehicles Working collaboratively within various departments to develop strategies and plans to provide appropriate solutions to the customerJob Qualifications:Bachelor's Degree is required Excellent computer skills coupled with strong typing skills (40+ WPM) Enhanced customer focused skills, willingness to engage in and address issues as they ariseStrong work experience in customer service preferredPerks:Weekly Pay16 paid holidays10-15 days of Paid Time OffEnhanced Medical BenefitsKelly Perks-Discount ProgramWhat happens next?Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still part of our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a INFINITI Call Center Customer Service Agent today!
Airport Baggage Service Agent- LIH /FT
Unifi Aviation LLC, Lihue
General informationJob TitleAirport Baggage Service Agent- LIH /FTDateMonday, April 29, 2024StateHawaiiCityLihueBase Pay Rate:$ 16.00Full/Part TimeFull TimeShiftA.M. shift, P.M. shiftRequirements and DescriptionBenefitsFlight Benefits - exclusive travel privileges for yourself and your family with Delta AirlinesCompetitive pay with daily access to earned wagesPaid holidays and paid time offComprehensive Medical, Dental and Vision Insurance401k company match upon eligibilityExclusive discounts and additional wellness programs Responsibilities for Bag Room Agent Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Responsible for receiving, loading, unloading, and distributing passengers' checked baggage Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight, and company material in and out baggage carts in a safe manner. Receives and records Customer baggage, airfreight, mail, and company materials as required. Completes paperwork and forms connected with work assignments pertaining to procedures and enter Company's information system as required. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Qualifications for Bag Room Agent You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment. Must be able to be alerted to moving vehicles and use radio equipment. May be exposed to jet and machinery noises, fumes, dirt, and dust for extended periods. Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down stairs. "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
Royal Service Agent
Accor, San Diego
Company DescriptionJust east of the Pacific and slightly north of Expectation.Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.Job DescriptionRoyal Service AgentAt Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Royal Service Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.Rate of Pay: $19.67/hrSummary Of ResponsibilitiesReporting to Director of Guest Experience, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayProcess all external and internal calls either by redirecting calls or assisting the guestTake ownership of the guest's request and ensure follow up according to the hotel's standardsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain and monitor the "Royal Service" software systemServe as a liaison for guests requiring information relating to all aspects of the hotelHandle and distribute faxes, voice messages and written messages for internal and external guestsHave full knowledge of the hotel's emergency proceduresFollow department policies, procedures and service standardsFollow all safety policies Other duties as assignedQualificationsPrevious customer related experience required Must possess outstanding guest services skills and sophisticated verbal communication skillsPrevious Property Manager System experience preferredComputer literate in Microsoft Window applications requiredMust be able to type 25 words per minuteStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Experienced Customer Service Agent
Newman, Ralph & Browning Insurance, Hot Springs National Park
POSITION: Experienced Customer Service AgentCOMPANY: Newman, Ralph, and Browning Insurance Agency, LLCLOCATION: Hot Springs, ArkansasVISION OF THE ROLE:Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer Service Agents work and train with senior team members to learn the business of personal insurance through hands on experience. Customer Service Agents work closely with their team, sales producers, and clients throughout the year by gathering personal insurance information, preparing quotes, negotiating premiums and coverages, and proactively communicating with clients while handling day-to-day service requests to ensure a great client experience. Customer Service Agents move their career forward by following a path of continuing education, taking on increased responsibilities, and being an important contributor to the team.EXPECTED OUTCOMES:- High Client Satisfaction and retention- Rapid response to client service requests- Seamless support of the Personal Lines team- Mastery and full usage of Applied Epic- P&C renewals completed 15-30 days in advance of expiration dates- Inspire trust in the NRB team by resolving client concerns courteously and proactivelyMAJOR ACTIONS OR INITIATIVES:- Complete strategic projects on behalf of clients, the team, and the agency as a whole- Organize and handle significant and sensitive client data in accordance with agency standards- Act as a liaison between insurance carriers and clients- Network with insurance carriers to build relationships and to support business developmentROUTINES:- Handle day to day service requests within their respective team- Assist senior team members in handling insurance renewals- Prepare client documents with high attention to detail and professionalismDESIRED QUALIFICATIONS:- 2+ years' working with personal lines insurance clients- Arkansas Property & Casualty Insurance Producer License- College degree in business, finance, economics or equivalent preferred but not required- Willingness to pursue a program for professional developmentABOUT NEWMAN, RALPH, & BROWNING:Newman, Ralph, & Browning is an independent insurance agency that prides itself on in-depth knowledge of the insurance industry, products, companies, guidelines, and real-world risk management strategies that our clients need. We believe in cultivating a team who will lead our agency into the future by taking care of our clients and each other through teamwork and accountability. As an employer, NRB ensures everyone has opportunities to develop their careers, grow themselves and their compensation, and fulfill their professional and personal ambitions.