Mortgage Operations Manager Salary in Trenton, NJ

Position Title Sr. Compliance AdvisorLocation Work From Home United StatesJob Summary Regulatory Compliance is responsible for developing and maintaining a Compliance Management Program (CMP) for the Bank that reasonably ensures compliance with consumer protection laws and regulations, addresses associated risks of harm to consumers and customers, and integrates consumer compliance into the day-to-day responsibilities of its management and employees.This visible role will work independently with business unit (BU) risk partners to support the CMP.The Senior Compliance Advisor is expected to be able to independently prioritize, achieve work deliverables, and provide periodic updates to applicable Compliance leaders on matters requiring escalation and assistance and to collaborate, advise, and coordinate their activities. Maintain an advanced and comprehensive knowledge of assigned BU processes and the consumer protection laws and regulations that pertain to them and have advanced independent judgment skills required to deliver advisory support of technical compliance rules and business operations while serving as a subject matter expert to the assigned BU's on consumer protection matters.They also advise and assist the BU in developing and implementing risk-based controls to ensure compliance with the applicable consumer protection laws and regulations.This position will serve a vital role in the Regulatory Compliance Department and will be an integral part of the company's overall risk management strategy.Pay Range: $71,600.00 - $87,947.00 - $132,600.00Job Responsibilities: Using independent and sound judgment, provide subject matter expert advice to assigned BU's regarding applicable servicing consumer compliance regulations while collaborating, advising, and coordinating with Compliance leaders. Applicable regulations include but are not limited to CFPB Deposit Reconciliation, EFTA, ESIGN, Reg CC, HMDA, Overdraft, Guidance, RESPA, NDIP, Sales Practices, TISA, TILA, FCRA, SCRA, FDCPA, FDPA, and applicable State requirements.Maintain assigned risk statements and Compliance policiesMaintain close contact with assigned BUs to keep apprised of objectives, strategy, new initiatives, emerging issues/risks (e.g. Mortgage Servicing Rights Transfers, Loss mitigation, ARM's, HELOC, etc.)Stay abreast of BU processes and applicable consumer compliance laws and regulationsProvide advice, counsel and recommendations using independent and sound judgment to BUs on consumer compliance questions/issuesComplete special projects as necessaryProvide periodic updates for CMP reportingPeriodically review business unit policies and procedures (especially changes) to ensure they meet regulatory requirementsAssist in developing and implementing action plans to comply with any new/revised consumer compliance laws and regulationsFacilitate completion of Consumer Compliance Risk AssessmentWork with BU and Compliance Training Manager to develop BU annual training plan for assigned BUWork with Compliance Assurance Manager to develop BU annual testing plan for assigned BUWork with Compliance Assurance to develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns for assigned BUReview applicable indicators of risk - KRIs, QC results, Compliance Testing results, ERM Issue Management Report, complaints, risk assessment results, etc. to identify weaknesses and assist in remediatingAssess new products/services for potential compliance concerns; prepare risk assessmentsAssess new and existing vendors and debt buyers for potential compliance concerns; prepare risk assessmentsReview marketing materials and other external-facing communications for potential compliance issues (as applicable)Monitor for emerging risks and industry fines/penalties; conduct assessments as requiredComplete all required compliance trainingMaintain knowledge of, and adhere to, Flagstar's internal compliance policies and proceduresMaintain Regulatory Compliance department procedures as assignedMaintain knowledge of changing consumer compliance regulationsEnsure compliance with applicable federal, state and local laws and regulationsPerform other duties and special projects as assignedJOB REQUIREMENTS Required Qualifications:Education level required: Undergraduate Degree (4 years or equivalent) in Business Administration, Finance, Accounting, Law, or related equivalent experience.Seven years of experience in a financial institution, auditing firm, or consulting firm with a regulatory compliance focus and abilities to exercise independent judgment in decision making and advice.Subject matter expertise gained through Regulatory Compliance, Risk, Internal Audit, Legal or equivalent business experience.Bank operations experience in applicable mortgage originations, mortgage servicing, consumer lending, community banking, etc.Preferred Qualifications:CRCM certification preferred.Job Competencies:Knowledge of consumer protection laws and regulations impacting financial institutions.Demonstrated subject matter expertise in the assigned banking processes.Advanced PC systems skills including proficiency with Microsoft Word, Excel, PowerPoint and other reporting systemsExcellent communication skills, including report writing, oral presentations, group facilitation skills, etc.Demonstrated conceptual thinking and analytical skills.Proven ability to partner effectively across all levels of the organization.Ability to manage and execute multiple complex projects within required timelines and expectations.Ability to conduct compliance assessments and produce quality results.Ability to work independently in a continuously changing environment.Inquisitive, resourceful, and able to seek out information and develop sound conclusions and strategies.Ability to develop and maintain professional relationships.Physical demands (ADA): No unusual physical exertion is involved.

Position Title Compliance AdvisorLocation Work From Home United StatesJob Summary Regulatory Compliance is responsible for developing and maintaining a Compliance Management Program for the Bank that reasonably ensures compliance with consumer protection laws and regulations, addresses associated risks of harm to consumers and customers, and integrates consumer compliance into the day-to-day responsibilities of its management and employees. This visible role works with business unit risk partners to support the Compliance Management Program.The Compliance Advisor will maintain broad and deep knowledge of assigned business unit processes and the consumer protection laws and regulations that pertain to them, serve as the subject matter expert to the assigned business unit on consumer protection matters, and assist the business unit(s) in reasonably ensuring compliance with the applicable consumer protection laws and regulations.This position will serve a vital role in the Regulatory Compliance Department and will be an integral part of the company's overall risk management strategy.Pay Range: $58,500.00 - $83,000.00 - $107,500.00Job Responsibilities: Maintain close contact with assigned BUs to keep apprised of objectives, strategy, new initiatives, emerging issues/risks; Stay abreast of BU processes and applicable consumer compliance laws and regulations; Provide advice, counsel and recommendations to BUs on consumer compliance questions/issuesPeriodically review policies and procedures (especially changes) to ensure they meet regulatory requirementsAssist in developing and implementing action plans to comply with any new/revised consumer compliance laws and regulationsWork with BU and Compliance Assurance Manager to develop BU annual testing planReview new and existing vendors for potential compliance concernsPrepare risk assessmentsMonitor various indicators of risk - KRIs, QC results, Compliance Testing results, ERM Issue Management Report, complaints, risk assessment results, etc. to identify weaknesses and assist in remediatingComplete all required compliance training; maintain knowledge of Flagstar policies and procedures; maintain compliance policies and proceduresPerforms special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.JOB REQUIREMENTS Education level required: Undergraduate Degree (4 years or equivalent) in Business Administration, Finance, Accounting, Law or related field, or equivalent work experience.Minimum experience required: 5+ Years of experience in a financial institution, auditing firm, or consulting firm with a regulatory compliance focus.Regulatory Compliance, Risk or Internal audit experience; bank operations experience in mortgage originations, mortgage servicing, community banking, etc. Knowledge of consumer protection laws and regulations impacting a financial institution.Preferred Qualifications:Advanced PC systems skills including proficiency with Microsoft Word, Excel, PowerPoint and other reporting systems.CRCM PreferredJob Competencies:Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.Understands the importance or relationships to enable effective teamwork. Modifies personal style, focuses on the needs of others, and listens effectively to ensure effective outcomes for group endeavors. (Insert knowledge/skills/abilities required)Takes a dynamic approach to work characterized by initiating decisions and actions. Concentrates on achieving the outcomes of a process or project while adhering to the overall strategy of the organization. Creates a culture of accountability and performance.Demonstrates attributes of ethical behaviors, high personal standards, and sound work ethic all employers should expect of employees. Consistently treats others with respect and understanding. Responds in a timely manner to all customers and co-workers.Minimal TravelPhysical demands (ADA): No unusual physical exertion is involved.

Position Title Loss Mitigation Underwriting SupervisorLocation Work From Home United StatesJob Summary The Loss Mitigation Underwriting Supervisor is responsible for direct oversight of the daily functions of the Underwriting team within loss mitigation. Responsibilities include training and coaching employees, coordinating and monitoring the performance of the staff and providing feedback to management. This leader is also responsible for ensuring that all applicable loss mitigation metrics are met in accordance with regulatory requirements, investor/insurer guidelines, and Flagstar Bank's Default Servicing Operations standards.Pay Range: $47,500.00 - $67,500.00 - $87,500.00Job Responsibilities: Supervise the daily operation of the Underwriting team, ensuring compliance with default servicing operations policies and procedures and all applicable regulatory, investor/insurer guidelines. Perform duties related to staff development such as performance evaluations and coaching Monitor employee productivity and provide constructive feedback Provide guidance and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness Track, monitor, and measure employee performance according to Flagstar Bank's default servicing operations standards Provide consistent communication to the team regarding daily work goals, expectations, and any policy and/or process changes Effectively train employees to adhere to the requirements established by default servicing operationsReinforces culture of shared ownership and accountability for results.Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation.Perform additional responsibilities as assigned by manager.Job Requirements:HS Diploma, GED or Foreign EquivalentRequired, 8-10 years of mortgage servicing and/or comparable experience, including experience in loss mitigation.Required, 3+ years leading a team of 5 or moreRequired, advanced subject matter expertise in foreclosurePreferred, 5+ Years Understanding of Mortgage Servicing and Mortgage Servicing Regulation (TCPA, FDCPA, FCRA) and Regulators (OCC, FRB, CFPB, GSE, HUD)Strong Knowledge, of end to end default mortgage servicing operations including bankruptcy, debt collection, and foreclosure process.Industrious, Entrepreneurial, Driven PersonalityDemonstrated ability to create a high performance team that delivers results, strong compliance and control environment experience as well as a passion for winning.Demonstrated ability to recruit, manage and motivate staffDemonstrated ability to learn new products, processes, and technologies and leverage in day to day.Exceptional written and oral communication including facilitation & summarization skills to drive action and resultsMust be highly organized and have a strong attention to detail including the ability to create and maintain documentationAbility to work with, lead and consult with all levels in the organizationAdjusts positively to quickly-changing priorities and shifting goalsTeam-first leader that is will to roll up their sleeves and get the job done