Mortgage Salary in Texas, USA

Position:Mortgage Software Customer SupportJob Description:Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.JOB FAMILY DESCRIPTIONAdministers the necessary product requirements to maintain consistent account control of clients that use Black Knight software products and ensure that the quality and utilization of Black Knight software products satisfies client needs.GENERAL DUTIES & RESPONSIBILITIESProvides in-depth product support to Black Knight clients by resolving incoming inquiries.Maintains and fosters the relationship between the clients and Black Knight by ensuring client satisfaction, maintaining client communication and problem resolution.Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.Documents client information and recurring technical issues to support product quality programs and product developmentPerforms other related duties as assigned.EDUCATIONAL GUIDELINESA high school diploma or GED is required for this role.GENERAL KNOWLEDGE, SKILLS & ABILITIESPrior mortgage or finance related experiences a plus; origination industry experience preferredInterpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activitiesExpert level customer service experienceKnowledge of Black Knight products and services is a plusSalesForce experience or other CRM experience preferredStrong analytical skillsKnowledge of troubleshooting or implementation of software productsOrganizational and time management skills requiredSelf-starter with proven ability to work independentlyExtremely comfortable working with computers and a variety of applicationsExcellent oral and written communication skillsStrong problem solving skillsProduct Support Representative I Entry-level role. Basic skills with little to basic level of proficiency. Is gaining a general understanding in one or more Black Knight products. Generally performs single-function tasks that tend to be of small size, limited complexity and scope. Works under close supervision with no latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires less than one (1) year of experience.Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.Location:Appleton, WITime Type:Full time

Mortgage Loan OfficerThe Mortgage Loan Officer is responsible for originating quality Residential Loan Mortgages to contribute to the overall production goals, business growth and portfolio outstanding. The Mortgage Loan Officer will deliver high quality service to our customers (new and existing) as well as service their residential mortgage needs. They will present approvable loan packages in compliance with regulations and guidelines.This position will be responsible for mentoring entry level Residential LendersDuties and responsibilities include:Interview loan applicants and assist with the completion of the mortgage loan application including explanation of mortgage process and disclosures.Interview loan applicants and assist with the completion of the CRA (with or without Affordable Housing Programs) mortgage loan application including explanation of mortgage process and disclosuresCollect and verify accuracy of needed documentation required for approval while complying with guidelines and regulatory requirementsWork and partner with processor and underwriter to promptly complete and obtain decisions on mortgage requestsCollaborate with loan processor to ensure each residential mortgage application is processed accurately, timely and completelyComplete and/or collect any additional documentation needed by processor/underwriter or closer (obtaining missing information and resolve exception processing issues)Monitor progress of transactions and keep borrowers updated on progress while ensuring compliance with regulationsAssist in the scheduling of the closing with client, processor, title company and closing coordinatorInput applications into the origination system and delivery early disclosures to residential customerAs required, interact with Realtors, Accountants and Closing Agents to develop new business and/or obtain required documentation and close transactionsPartner with Mortgage Loan Processor, Underwriting, Doc Prep, Closing and Operations to ensure an excellent customer service and high-quality originationsActively participate in community functions to support for the Bank’s CRA lending efforts as well as joining committees that provide Affordable Housing programsIdentify and report to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standardsMinimum Education and/or Certifications Requirements:High School Diploma or GED required. Associates Degree or higher preferred.Minimum Work Experience Requirements:3+ years of prior Residential Loan Officer experience in the local market with emphasis on non-government loans preferred.Technical and/or Other Essential Knowledge:Proven experience acquiring and developing a residential loan mortgage portfolio.Proficiency with mortgage system origination (such as E3, Encompass, Empower).Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint.Core CompetenciesMust be detailed oriented and possess strong problem-solving, analytical and business development skills. Must communicate effectively (verbally and in writing).Must be able to plan, organize and execute projects.Must be a team player, approach business in a professional manner, be customer oriented and contribute to a collaborative and position work environment.

The Mortgage Loan Officer is responsible for originating quality Residential Loan Mortgages to contribute to the overall production goals, business growth and portfolio outstanding. The Mortgage Loan Officer will deliver high quality service to our customers (new and existing) as well as service their residential mortgage needs. They will present approvable loan packages in compliance with regulations and guidelines.This position will be responsible for mentoring entry level Residential LendersDuties and responsibilities include:Interview loan applicants and assist with the completion of the mortgage loan application including explanation of mortgage process and disclosures.Interview loan applicants and assist with the completion of the CRA (with or without Affordable Housing Programs) mortgage loan application including explanation of mortgage process and disclosuresCollect and verify accuracy of needed documentation required for approval while complying with guidelines and regulatory requirementsWork and partner with processor and underwriter to promptly complete and obtain decisions on mortgage requestsCollaborate with loan processor to ensure each residential mortgage application is processed accurately, timely and completelyComplete and/or collect any additional documentation needed by processor/underwriter or closer (obtaining missing information and resolve exception processing issues)Monitor progress of transactions and keep borrowers updated on progress while ensuring compliance with regulationsAssist in the scheduling of the closing with client, processor, title company and closing coordinatorInput applications into the origination system and delivery early disclosures to residential customerAs required, interact with Realtors, Accountants and Closing Agents to develop new business and/or obtain required documentation and close transactionsPartner with Mortgage Loan Processor, Underwriting, Doc Prep, Closing and Operations to ensure an excellent customer service and high-quality originationsActively participate in community functions to support for the Bank’s CRA lending efforts as well as joining committees that provide Affordable Housing programsIdentify and report to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standardsMinimum Education and/or Certifications Requirements:High School Diploma or GED required. Associates Degree or higher preferred.*** Applicant must be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed before job offer is presented.Minimum Work Experience Requirements:3+ years of prior Residential Loan Officer experience in the local market with emphasis on non-government loans preferred.Technical and/or Other Essential Knowledge:Proven experience acquiring and developing a residential loan mortgage portfolio.Proficiency with mortgage system origination (such as E3, Encompass, Empower).Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint.Core CompetenciesMust be detailed oriented and possess strong problem-solving, analytical and business development skills. Must communicate effectively (verbally and in writing).Must be able to plan, organize and execute projects.Must be a team player, approach business in a professional manner, be customer oriented and contribute to a collaborative and position work environment.

Position Title Summer Intern - Mortgage Strategic Initiatives (Remote)Location Work From Home United StatesJob Summary JOB SUMMARY Flagstar Bank is looking for an intern to join our Mortgage Strategic Initiatives team over the summer. As a Flagstar Intern you will have the opportunity to learn the daily functions and operations of our Mortgage department. During this time, you will interact with team members and leaders to gain real-world experience by working alongside our team to learn our processes and improve efficiencies while expanding on the core concepts introduced throughout your college classes. Throughout your internship you will participate in multiple engagement sessions designed to enhance your career outlook, communication skills, and business knowledge.Please note, the pay range being shown below is a technical error we are aware of and actively working to correct. The actual expected pay range for this role will be $15.00-$21.00/hourly, while adhering to local minimum wage requirements. Thank you for your understanding.Pay Range: $15.00 - $22.50 - $30.00Job Responsibilities: RESPONSIBILITIES: Annual reviewUpdating/maintaining document database,Updating Lending Communication User Guides

RESPONSIBILITIES:Kforce has a client that is seeking a Mortgage/HR Admin Support in Plano, TX.Summary:The Business Support Analyst assists in managing a broad variety of departmental operations and administrative activities including staff management, departmental events, special projects, strategic planning process and initiatives, and conducting data integrity, compliance, and operational efficiency analysis and reporting. As the Business Analyst, you will provide broad administrative support to the division head and direct reports for Strategic Planning initiatives.The Business Support Analyst will: Create produce and report on applicable metrics and key performance indicators Create and produce regular compliance reports that serve to hold the division accountable for meeting defined targets Source, coordinate and manage all off-site and special events Serve as a point person to interact with internal and external clients to facilitate various complex projects and presentations Provide overall administrative support for Executive leaders including, meeting management, expense reports, travel, mail, space planning and coordinating moves, etc. Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and valuesREQUIREMENTS: Bachelor's degree in Communications, Business Administration or related field required 3+ years of relevant work experience Must be highly proficient in Excel, Word, and PowerPoint Human Resources & Administrative experience preferred Financial Services and, if possible, mortgage industry experience preferred The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Life at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we've been named a Top Workplace by the Austin American-Statesman four years in a row. We're also proud to say that we're the only full-service financial institution that doesn't have deposit fees of any kind. We're looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.Position Summary The role of the Mortgage Loan Originator is to serve existing members and procure new members through the origination of quality real estate loan products. Loan Originators act as the primary relationship manager between borrowers and Amplify's real estate lending department.Why Amplify? As a Mortgage Loan Originator with Amplify, you will enjoy the best support and industry technology available. We are an Agency Direct Lender offering Conventional, FHA/VA/USDA, Jumbo, Second lien, and Portfolio Products. We use Encompass, Blend, Optimal Blue, and Salesforce to make the lending process as streamlined as possible. We aim to deliver a loan from application to closing in 18 days. We have local leadership, processing & UW. An entire marketing department will assist you in all areas (from listing sheets to social media blogs and posts). We pay a real salary and up to 108 BPS commission. We also provide daily leads to complement your self-generated business. As a credit union (depository), we lend in the whole state of Texas. You are only required to be registered, not licensed, with the NMLS. We have $1B+ in assets, 60,000 members, and have been in business since 1957 - we are stable and established. Job Description: Establishes relationships with potential borrowers through branch-generated leads and begins to develop their book of business through self-sourced leads. Prequalifies applicants based on an understanding of internal and secondary market loan requirements compared to applicants' actual circumstances and documentation; recommends loan products that best serve the applicant's needs and wants. Field underwrites the real estate application and applicant documentation to set proper expectations regarding the loan process with the applicant. Communicates requirements and expectations to both the applicant and support partners promptly, thoroughly, and effectively. Fosters collaboration between the borrower and all other areas of Real Estate Lending to move applications through the process efficiently. Monitors and ensures closing dates and company deadlines are met. Monitors, negotiates, and executes rate locks with members and updates data in the system of record as needed. Maintains working knowledge of available mortgage products to accurately respond to member and external stakeholder questions and provide management feedback regarding product innovation opportunities. QualificationsQualifications: 3+ years of experience in Real Estate Loan Origination with a proven annual production history of over $14 million. Experience in proper loan pricing based on credit union rate determinations and understanding of using points or discounts. Experience with Desktop Underwriter and/or Loan Prospector underwriting systems. Knowledgeable in the packaging of conforming loan standards. Reliable transportation to make sales calls, travel to closings, etc. (mileage is reimbursable). Familiarity with state and federal NCUA regulations, HMDA, Regulation Z, Regulation B, the FHLMC, FNMA, and FHA rules and processes. Knowledge of sales of mortgage loans into the secondary market. Nice to Have, But Not Required: Bachelor's Degree in Business or related field. FHA and VA origination experience is a plus. Prior experience using Encompass. Certificates, Licenses, Registrations: Must be bondable. Requires annual registration as an MLO with the Nationwide Mortgage Licensing System (NMLS) and Registry and maintains updates as needed. Initial registration is required immediately upon hire. What We Offer To build a better bank, you must build a better team. That's why we're committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits including paid volunteer hours and development programs that will engage your role in our community. Medical, Dental, and 401(k) programs for team members. Customized volunteer opportunities with our signature partners (Saint Louise House, Caritas of Austin, and the American Red Cross). Additional paid time off for volunteer-related activities. Undergraduate and graduate tuition benefits for eligible full-time and part-time team members. Starting Pay & Benefits This role offers base pay plus a monthly incentive. It also entails the benefits available to all Amplify employees. Location This remote role is available to candidates living in the Austin Metropolitan area. Team Member Testimonials Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

2+ years of experience in Administrative Assistant rolesExperience within Mortgage IndustryA mortgage assistant plays a crucial role in the mortgage process, providing support to mortgage loan officers (MLOs) and ensuring efficient and timely processing of mortgage applications. Here are the key responsibilities of a mortgage assistant:Clerical Tasks:Administrative duties are part of the mortgage assistant's role. They answer phone calls, take messages, schedule appointments, and organize the office.Additionally, they assist the MLO in managing their calendar and time effectively.

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:What You'll Be Doing:At CoreLogic, Product Marketers sit within the business segments and operate at the intersection of product management, marketing, sales and customer success.They serve as the voice of the customer across all aspects of the business to ensure the products that we build are relevant, rooted in customer needs, and positioned to drive adoption.We are seeking a collaborative and engaging Product Marketing professional who will be responsible for developing successful GTM strategies and plans for key initiatives for the Mortgage Retention and Growth segment.Key Responsibilities:Develop a deep understanding of our Mortgage Retention and Growth strategy, product suite and customer segmentation to build the business.Own product marketing aspects of the GTM strategy, including buyer personas, positioning, messaging and sales enablement deliverables.Drive product communication (internal and external) and generate content to be used in training materials.Be the go-to expert for your solution areas, have a deep understanding of the market landscape, trends, competitor capabilities, and customer use cases.Synthesize customer insights and competitive research to identify and prioritize buyer needs by deeply understanding our customers, products, and experience to build data-driven, useful insights for products and sales teams.Identify opportunities for cross-sell and upsell opportunities to increase awareness and retention of our customers across product lines.Partner closely with Product Management to define our product strategy through a customer-first lens.Work with Product Management to establish a continuous feedback loop (market trends, customer needs, competitive information) to influence product roadmaps.Deliver compelling, high-impact product centric collateral for prospective and existing customers.Enable sales teams with materials such as pitch decks, customer presentations, customer stories, eBooks, blogs, sales sheets, call scripts.Plan and execute product/feature launches in partnership with cross-functional teams (Product, Marketing, Support, Client Success, Sales).Support messaging of customer-centric events.Support awareness and lead generation efforts by developing and executing against GTM strategy and plans and partnering with Corporate Marketing to deliver campaigns.What's in it For You:Large (~$1.7B+ revenue) formerly public information services and data business Durable cash flow and profitability regardless of changes in macroeconomic conditionsCompany certified as "A Great Place to Work."Remote working modelCompetitive compensation and benefits!Career path for continued professional growth.Working with leaders that care about your professional growth!Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.Job Qualifications:EDUCATIONBachelor Degree in Business, Marketing or related field, or equivalent work experience preferredGraduate Degree in Business, Marketing or related field is preferredCertification in the Pragmatic Marketing Framework is preferredEXPERIENCE10+ years experience in Product Marketing in B2B or B2C tech.Proven ability to lead with strategy and translate into execution.Mortgage industry preferredAbility to turn product innovations into clear and engaging narratives as well as strong value propositions that sell.Self-starter with strong initiative and drive.Strong analytical and project management skills, proven ability to design clear processes and a very detail-oriented yet flexible approach to problem-solving.Experience producing high-quality work in a remote, geographically dispersed, and deadline-driven team environment.Please note the range listed is the annual base salary range and will depend on the experience and geographic location of the hire. There is also a 15% annual bonus component on top of the base.Annual Pay Range:92,000 - 185,000 USDApplication Window:This opportunity is expected to remain posted through the date identified below, subject to business needs.2024-05-10CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.CoreLogic's Diversity Commitment:CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability:CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.Please apply on our website for consideration.Privacy Policy - http://www.corelogic.com/privacy.aspxBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! 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ABOUT YOU:You are passionate about helping Veterans.You enjoy building rapport and relationships with many different types of individuals and groups.You take initiative and have a competitive drive.You are known for being self-motivated.You learn quickly and thoroughly while continually adapting to changing conditions.You are results oriented and have a sense of urgency.You have excellent written and interpersonal communication skills.ABOUT US:At Veterans United Home Loans, we strive to be the strongest and most caring VA homebuying team in the country. We care for our borrowers by supplying them with resources through their entire homebuying journey, not just the loan process. We care for our employees by building up their reservoir of knowledge and walking alongside them in work and life. We believe work should be a place you enjoy going and can have see the impact of your work.Our company is headquartered in Columbia, Missouri with 25 branch locations. We are proud to serve those who serve our country and are proud to also employ those individuals. Along with being #29 on Fortune's Best Companies to Work for 2023, we are also an honored recipient of the Secretary of Defense Freedom Award and the Department of Labor HIRE Vets gold level medallion award.We Enhance Lives. We Deliver Results. We are Passionate.ABOUT THE ROLE & JOB REQUIREMENTS:As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers. .Job duties may include, but are not limited to:Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.Analyze borrowers' information to determine feasibility of pre-approving and obtaining a loan.Manage internal efforts to ensure a timely process and resolve application issues.Interview borrowers and obtain and/or verify information and documentation.Manage social media presence.Educate borrowers on loan process and product/service alternatives.Remain knowledgeable on company and industry guidelines and processes.Analyze and manage numbers to increase and ensure efficiencies and meet company goals.Learn more about Veterans United on Glassdoor and our career site at vu.com/careers.Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

Mortgage Customer Service Agent, Irving, TXJob DescriptionThe Mortgage Customer Service Agent is the primary point of contact for mortgage loan customers. Responsible for receiving customer contact inquiries via the inbound phone system. The calls routed to Customer Service are inquiries related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements, and all other inquiries regarding current mortgage loans. This requires working knowledge of all areas related to mortgage loan servicing. Agents are expected to have professional telephone etiquette and ability to multi-task while on call in order to resolve complex problems relating to the above areas. Agents are expected to handle 80 to 100 calls per day. This position has established performance standards and goals consistent with inbound call center key performance indicators. Essential Duties: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.* Resolves a variety of simple to complex customer problems (i.e.; payments, escrows accounts, loan acquisitions, address/name and social security changes, speed pay, refinancing, release of mortgage filing, insurance coverage, tax payments, PMI/MIP requirements, delinquency, and all other activity regarding mortgage loans) for customers, often under difficult and/or stressful circumstances. * Must maintain high level of control and professionalism while objectively dealing with customers' requests. Uses available resources for problem resolution, which may involve analysis of information received from other company areas or other divisions. * Expected to alert customers to refinance opportunities if current interest rates are favorable and transfer to their LO by using portal. Normally operates independently, although supervisory resources are available.* Establish and maintain effective and cooperative working relationships with peers and departments with whom the collection goal intersects. Participate in team meetings.* Provide excellent customer service to external and internal customers.* Meet defined department goals and activity metrics including AHT, QA, and Contribution.* May perform other duties as assigned. Skills:• Working knowledge of FHA, VA, FHLMC, FNMA and conventional loan servicing • Working knowledge of escrow analysis techniques and mortgage loan documentation procedures • Basic math skills (addition, subtraction, multiplication, division) • Working knowledge of PC, spreadsheet and word processing software • Basic knowledge call center operations or retail sales/service environment • MSP experience • Excellent problem-solving and conflict resolution skills • Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues, and gaining information by asking appropriate questionsGDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.