We are looking for leaders who will change the lives of Latino immigrants, leading with a service-oriented mindset and problem solving skills by delivering personalized and attentive service throughout the customer journey. The ideal candidate for this position will revolve around assisting peers and greeting clients by effectively gathering information, conducting preliminary case assessments, and maintaining accurate records; they contribute to the smooth functioning of the firm's intake operations and assist in determining the viability of potential cases. Interacts with customers to provide information, support, and guidance on the products or services offered by our law firm. A customer engagement specialist may also be responsible for generating leads, scheduling appointments, following up with clients, and collecting feedback.Some of the duties and responsibilities are:Communicate with potential and existing customers via phone, email, google chat, or in-personAnswer inquiries and provide information about the law firm's areas of practice, fees, and policiesIdentify customer needs and match them with the appropriate legal services or solutionsBuild rapport and trust with customers and maintain a positive and professional image of the law firmGenerate leads and referrals by promoting the law firm's brand, value proposition, and competitive advantagesSchedule consultations and appointments with lawyers or paralegals and confirm them with customersFollow up with customers after consultations or appointments and solicit feedback and testimonialsDocument and update customer records and interactions in the law firm's Customer Relationship Management (CRM) systemCollaborate with lawyers, paralegals, and other staff members to ensure customer satisfaction and retentionSkills and Qualifications:Bilingual English/Spanish with Excellent Communication SkillsBachelor's degree in business, marketing, communication, or a related fieldAt least 2 years of experience in a sales role is required. Previous experience in customer service, or marketing, preferably in the legal industry and Latino community is preferred.Excellent verbal and written communication skills and the ability to communicate effectively with diverse audiencesStrong interpersonal and relationship-building skills and the ability to establish rapport and trust with customersProficient in Microsoft OfficeAbility to work independently and as part of a team, and to manage multiple tasks and prioritiesAttention to detail, with the ability to prioritize tasksCustomer-oriented, proactive, and results-driven mindsetA person who acts with integrity, professionalism, and confidentialityResourceful, Proactive and adaptable to changesAbility to multitask & Fast learner.