Customer Service Salary in San Diego, CA

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary: A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. Essential Job Responsibilities Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule Copy Services includes accurately producing copy, print and scan projects per written instructions Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed. Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns. Qualifications & Requirements High School Diploma or GED Minimum of 1 year work experience in a customer services field Ability to multitask with attention to detail Ability to resolve issues with professionalism and tact Ability to lift or move 40 lbs. or greater Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. Ability to walk, bend, kneel, stand or sit for an extended period of time The Compensation range for this role is 16.85 to 19.19 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Click here to learn about Epiq's Benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Position: Customer Service RepresentativePay: $20 to $21 per hourLocation: Onsite, San DiegoHours: Monday to Friday 7:00 AM-4:00 PMResponsibilities:Support inbound calls and address customer inquiries in a timely mannerMake outbound calls to existing accountsCreate customized campaigns and monitor resultsReview the level of service per account and provide customer recommendationsAdditional clerical duties as neededJob Requirements: 1+ years of proven customer service experience or related experience1+ years of social media marketing experience preferredExcellent communication skills, both written and verbalAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

What does a Pacific Sales Customer Service Specialist do?This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.As a Pacific Sales Customer Service Specialist, you will:Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient mannerFollowing sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.Answer incoming calls, prepare shipping invoicesComplete Report reconciliation such as calling report, etc. and daily deposit entryMaintain ongoing organization of the Customer Service work centerAssist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.What are the Professional Requirements of a Pacific Sales Customer Service Specialist?Basic Qualifications:High School Diploma or equivalent1 year customer service or other retail sales experiencePreferred Qualifications:Associate degree or above in Business Management or related field

Apex Systems is looking for a Customer Service Representatives for a large client of ours. This position is moving very quickly. Please take a look at the overview of the role below and apply here if interested!Job Title: Customer Service RepresentativeLocation: San Diego, CA(Onsite first 3-6 months) will be given the option to work remotely if you pass all the quality assessments which could be at least 3-6 months.Schedule: M-F 8 AM-5 PM PSTTraining:No time off within first 90 days (3 months) No time off during holidays (federal holidays exception).Start Date: 6/10/2024What they will be doing: On the phones but not call center. Answering phones, Data Entry, looking up peoples memeberships and entering in information into the comptuerResponsibilities:• Membership processing• Preparation and validation of information• Outbound/ Inbound calls• Finance related activities• Data Entry (minimum of 6 months in a professional setting)Experience level:• 2+ years experience in accounting, finance or related field • Proficiency in math, data entry, typing, spelling and grammar• Demonstrated ability to work in a team-based environment• Successful customer service track record• Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems• Ability to communicate clearly and professionally• IT experience preferably in a PC windows based environment• Willing to learn new tasks and adapt to new business requirements• Excellent conflict resolution and decision making capabilities• Ability to work productively at multiple taskHS Diploma or GED required.*MUST BE FULLY VACCINATED*

Job Title: Bilingual Customer Service Representative (Part Time)Location: Otay Mesa/San Diego, CA 92154 (Onsite)Schedule: Monday - Friday, 11:00 to 4:15 or 12:00 to 5:15 8:00AM to 6:00pm(Training will be Monday - Friday 8am - 5pm, 1 week)Duration: Temporary to Hire (Based on performance and business need)Pay: $ 18.00 to $20.00 per hour DOEJob Summary:This is a call center environment; the Customer Service Representative will take high volume of incoming calls to support our customers on the SR125 Toll Road and the I-15 Express Lanes.Job ResponsibilitiesProvide prompt, courteous, and helpful assistance to customers.Educate and inform customers about promotional offers; actively market transponder accounts and distribute information to interested customers.Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person.Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution.Maintain accurate account information and records of customer communications using Customer Relationship Management (CRM) software; maintain the confidentially and integrity of customer data.Assemble welcome kit and account materials; refurbish and test transponders.Experience and QualificationsCandidates should possess a high school diploma, or equivalent, and two years of recent experience in a customer service environment. Key qualifications for these positions include:Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls.Bilingual English/Spanish (Fluent)Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable.Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely.Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations.Experience performing data entry tasks with a high degree of speed and accuracy.Knowledge of telephone etiquette; excellent verbal and written communication skills including appropriate use of the English language; ability to write emails and draft routine correspondence; Spanish language skills are desirable.Demonstrated computer software proficiency using the Microsoft Office Suite and conducting Internet research; experience with call center/CRM software applications is desirable.Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment. The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter.

MTM is growing and hiring a Bilingual Customer Service Representative to join our San Diego, CA team.What Will Your Job Look Like?The Spanish Bilingual Customer Service Representative is the frontline representative and image of MTM Transit.  The Spanish Bilingual Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.This position will sit in our San Diego, CA office. Operations hours are Monday-Friday 8am-5pm. What You’ll Do:Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levelsProvide top-quality customer service experience to a diverse customer populationEnter Customer Contact information into appropriate software system, ensure accuracy of data entriesConduct outbound phone callsSchedule trips in the most cost effective mannerMeet job specific key performance indicators and goalsRespond to all inquiries within a timely and professional mannerRespond and document customer complaintsProvide support on special projects as neededMaintain daily customer scheduling for Eligibility staffCollect, track and maintain all monies collected for replacement IDsMaintain confidentiality and comply with HIPPA regulationsAnticipate needed supplies and order replacement supplies in a timely mannerManage all office equipment, including printers and photocopier, serving as point of contact for VendorsMaintain vendor files, monitor service and recommend alternative suppliers as appropriateDesign filing systems, document scanning and ensure they are maintained and up-to- date electronically Provide comprehensive reception coverage while maintaining a high level of professionalismEnsure all staff and visitors are greeted in a pleasant and professional mannerProject a professional image of MTMEstablish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public Communicate professionally with Leadership both internally and externallyAssist with check-in for In person assessmentsTake photos of all customers and create identification cardsMaintain program spreadsheetsSome contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when neededRegular attendance required for assigned shifts and as outlined by MTM’s attendance policyWhat You’ll need:High School Diploma or GEDCollege Degree, a plusTyping speed of 30 WPM or greaterFluent in both English and Spanish language, requiredOne year customer service experience, requiredEven better if you have...Six month experience working in a customer service contact centerAcquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider NetworkAdhere to all established MTM and Employee Handbook guidelinesKnowledge of Microsoft Outlook, Word and ExcelAbility to maintain a high level of confidentialityAbility to multi-task accuratelyDemonstrate effective problem solving skillsMaintain positive & professional attitudeAbility to work in multiple software systems at once along with strong computer navigation skillsExemplary communication and phone skills Excellent customer service skillsExcellent organizational skillsAbility to work independently and as part of a teamAbility to identify with customer needs and circumstancesAbility to handle multiple tasks and situations in a fast pace environmentKnowledge of Trapeze software preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveTuition ReimbursementLeadership Mentoring OpportunitiesHourly Rate: $18This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTMTRANSIT