Salary in Desert Hot Springs, CA

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

ABOUT THE POSITION * New 5.5% salary differential above base hourly rate*****DESERT AREA ONLY***This posting will be used to fill Behavioral Health Specialist III vacancies throughout the County OF Riverside (Including) Blythe. An updated resume and transcripts/degree must be uploaded at time of application in order to be considered for any positions. Applications to this posting will be valid for up to 90 days. The Riverside University Health Systems - Behavioral Health department is currently recruiting for multiple Behavioral Health Specialist III positions throughout Riverside County . As positions become available, the recruiter will review applications and refer applicants on an individual basis should they meet the department's requirements. The work schedule for these positions may vary depending on the departments needs. A valid CADL is required.The Behavioral Health Specialist III will be expected to use motivational enhanced techniques when performing multidimensional Substance Use screenings with clients. The incumbents for these positions will make referrals and work with contracted providers so that clients can receive the appropriate level of care. The Behavioral Health Specialist III should have experience working within a multi-dimension team and be able to assist various professionals in the field. They will be expected to work with the hospitals, outside agencies, school, criminal justice and mental health providers. The Behavioral Health Specialist III should be able to work in a fast-paced environment and be able to multitask. Strong oral and written skills are required. Candidates are required to be registered or certified at date of application as an Alcohol and Other Drug (AOD) Counselor and to have a valid Alcohol and Other Drug (AOD) certification or registration in accordance with the certification requirements as pursuant to Sections 11755, 11864, 11876 (a), and 11834.50 of the California Health and Safety Code and Sections 9846, 10125 and 10564 of the California Code of Regulations through either the California Consortium of Addictions Programs and Professionals (CCAPP) or the California Association of DUI Treatment Programs or Addiction Counselor Certification Board of California (ACCBC). The certification list generated from this recruitment will be used to fill multiple mission-critical Behavioral Health Specialist III vacancies that may occur in the coming weeks throughout Riverside County.Under general supervision, teams with behavioral health professionals in planning and providing behavioral health services; provides general counseling, case management, community outreach, and prevention services; performs other related duties as required. The Behavioral Health Specialist III is the journey level classification in the Behavioral Health Specialist series and reports to a supervisory or mid-level manager position. Incumbents team with behavioral health professionals in the provision of client or participant treatment and prevention services to directly assist clients or participants in the utilization of appropriate community resources, provide education and information to the community, and provide support, encouragement, advocacy, and related services in order to assist the client or participant in coping with immediate situations with no attempt to modify or change the consumer's personality structure. The Behavioral Health Specialist series differs from the Clinical Therapist series in that the latter, due to advanced education and experience, uses independent judgment in making diagnoses, developing treatment plans, and providing a wide range and variety of behavioral health services including psychotherapy. The Behavioral Health Specialist III is distinguished from the Behavioral Health Specialist II by the former's assignment of primary case responsibilities in the Substance Abuse Program and the specialized knowledge and skills required to work with alcoholics, drug abusers, and other substance abusers, and to deliver effective prevention services. The Behavioral Health Specialist III is further distinguished by the responsibility of providing one or more types of client services, including screening and referral to a variety of substance abuse programs, substance abuse counseling, community outreach, and prevention activities.EXAMPLES OF ESSENTIAL DUTIES • Interview, evaluate and counsel clients relative to alcoholism or drug abuse.• Refer clients to County operated and/or community treatment facilities (e.g., detoxification centers, hospitals, recovery homes, residential treatment programs, or DUI program providers).• Provide individual and group counseling sessions for clients and their families affected by substance abuse.• Participate in joint County-community agency efforts in providing educational and prevention services to control and prevent substance abuse.• Under direct supervision, monitor and evaluate program providers and determine compliance with program requirements; assist in planning, organizing, coordinating, and implementing program design within the program; assist in resolving crises for clients and their families.• Participate in substance abuse treatment and prevention programs; conduct community visits to assist substance abuse clients and their families achieve success in the program.• Monitor client's course after discharge to ensure continuum of care and provide for adjustment.• Under supervision, may monitor a variety of County and state mandated program providers by conducting site visits and record reviews to ensure compliance with County and state mandates.• Assist in making preliminary recommendations as to the appropriateness and quality of treatment and prevention services; may analyze new and current legislation on the delivery of program services.• Provide educational presentations on the abuse of alcohol and other drugs.• Prepare and maintain records, reports and correspondence regarding substance abuse cases; maintain records on client case work.MINIMUM QUALIFICATIONS OPTION IExperience: One year of providing individual or group counseling to individuals in a substance abuse treatment program/facility, which must have included responsibility for assessing, evaluating and making referrals, either individually or as part of a team led by a substance abuse or medical professional, for substance abuse clients.Certificate: Incumbents are required to be registered by the date of hire with an Alcohol and Other Drug certification in accordance with Health and Safety Code Section 11833(b)(1). OPTION IICertificate: Alcohol and Other Drug (AOD) Counselor Certification. ALL OPTIONSKnowledge of: Basic principles and practices involved in improving behavioral health; laws, rules and regulations governing a public substance abuse agency; counseling techniques applicable to substance abuse treatment and prevention; social, cultural, psychological, and economic factors relating to substance abuse; public agency, community resources, community based support systems, and their functions; use of the American Society of Addiction Medicine (ASAM) screening criteria for consumer placement into appropriate levels of care; providing appropriate services for consumers with co-occurring SUD and MH disorders; tenets of providing trauma-informed care; medications used for Medication Assisted Treatment (MAT) services; laws and ethics involved in the provision of substance use services.Ability to: Work effectively with a variety of different agencies, organizations and individuals; interview and evaluate clients experiencing substance abuse problems; counsel and guide clients toward independence from substance abuse; assess and monitor program providers and develop recommendations; communicate effectively in verbal and written form; assist in the development and implementation of new ideas, methods and programs related to substance abuse treatment and substance abuse prevention; match multidimensional severity and level of function with type and intensity of service; provide integrated services. For specific questions regarding this position, please contact Edgar Manzo at emcardenas @rivco.org or (951) 955-0951 SUPPLEMENTAL INFORMATION Other RequirementsLicense/Certificate: Possession of a valid California Driver's License may be required. Veterans' Preference: The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here: here ( Download PDF reader ).Reasonable Accommodations:The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam. For additional information and the accommodation form, visit the Disability Access Office web page at: http://dao.rc-hr.com Pre-Employment:All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).Employment Documents:Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services or ( NACES )Association of International Credential Evaluators, Inc.( AICE ).What's Next?This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's RUHS may be considered before other applicants depending on the volume of applications received.Qualified applicants may be considered for future vacancies throughout the County.Application Period:BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the closing date of this recruitment. No late applications will be permitted. Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Applications will be reviewed in the order of when it was received Questions: For further information regarding this posting, contact the recruiter:Edgar Manzo at: [email protected] APPLICATION INFORMATION: Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.A new member is defined as any of the following: A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months. CalPERS refers to all members that do not fit within the definition of a new member as "classic members".Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.Note:This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to [email protected] or by calling the Benefits Information Line at (951) 955-4981,Option 2.If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.VACATION ACCRUAL (Bi-Weekly Accrual):0< 3 year = 80 Hours (10 Days)4< 9 years = 120 Hours (15 Days)10 or more years = 160 Hours (20 Days)Maximum Vacation leave accumulation is 480 hours.SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.HOLIDAYS: Normally 12 paid holidays per year.BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

Position at Franklin Energy Position SummaryWe provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.This position is responsible for performing the installation, removal, modification, inspection, and/or service of a specific type or set of types of Direct Load Control devices while exhibiting safe, courtesy, and helpful behavior and maintaining compliance with company standards. Services are targeted to the residential markets. Essential Duties and ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.Perform all required duties as directed to install, inspect, modify, remove and/or service DLC devicesExhibit basic HVAC technical aptitude and understandingPerform work requiring electrical/electronic usage and mechanical theories and principlesNavigate and understand basic operating components of air conditioning systemsProvide a professional appearance appropriate for a representative of our organization and the clientEnsure the meeting of customer specifications and company quality standardsComplete special projects as assignedWork in a team atmosphere to collaborate and continuously improve operations year after yearOccasional weekend travel to a job site to accommodate a customer's need may be requiredParticipate in the On-Call Rotation system for after-hours service callsConduct inventory counts and submit inventory reports as requested by management.Assure the cleanliness and organization of Franklin Energy warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.Education and ExperienceHigh School diploma or equivalent requiredOne to three years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.Mechanical and technical aptitude requiredBasic construction knowledgeBasic knowledge of building science/energy auditingExperience in installing technologies, manual labor and using tools - PreferredBackground in one or more of the following: - PreferredBuilding science and designBuilding envelopeWeatherization or related fieldsBuilding maintenanceHome inspectionHVAC, lighting, controls or renewable energyRequired Skills, Knowledge and AbilitiesStrong customer service and communication skillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsExperienced mapping and route navigation skillsMust be able to handle a wide work variety and work in a fast-paced environmentMust be a detail-oriented, organized, self-starter, and have an ability to prioritize workloadKnowledge of Microsoft Office, specifically Word, Excel and OutlookStrong data entry skills in entering information in tracking systems/databasesAbility to communicate effectively, both verbally and in writing with customers, clients and employeesAbility to analyze and interpret data and solve practical problemsKnowledge of mathematical concepts such as fractions, percentages and ratiosReliable TransportationSelf-motivated and able to work independently with limited supervisionLicenses & CertificationsValid driver's licenseTravel RequirementsWillingness to travel at least 95% of the time, including occasional overnight travelEstimated Wage Range: $43,900 - $50k+Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, sick/safe leave, company paid volunteer hours, and more!Physical Demands and Work EnvironmentExposure to environmental conditions including extreme heat and coldRequired to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controlsPhysical demands: carrying, pushing, and/or pulling, some climbing and balancingFrequent stooping, kneeling, crouching, and/or crawling, and significant fine finger dexterity; typically, job requires 10% sitting, 60% walking, and 30% standingAbility to lift up to 40 poundsNoise Level is typically moderateEmployee could be exposed to fumes and/or airborne particles and risk of potential shockNote: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.An Equal Opportunity EmployerFranklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.