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F&B Supervisor – Sun Deck at The Del
Hilton Global, Coronado
Assists the Restaurant Manager with the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.What will I be doing? Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant. Directs staff in their work assignments. Responsible for ensuring that restaurant complies with sanitation and safety standards forGuests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant lookappealing and attractive to guests. Provides guidance for improvement and implementsnecessary adjustments. Oversees work orders to ensure repairs and maintenance of facilityare completed on a timely basis. Manages and monitors product quality and guest satisfaction in restaurant. Responsible forensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action toensure food quality and service standards are met. Verifies temperatures, judgesappearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts withguests to obtain feedback on quality of service and food in outlet. Investigates and resolvesguest complaints in a timely manner. Documents inventory forecast usage and monitors supply so that restaurants are stockedwith linen, glassware, silverware, china, condiments and other items necessary to provideappropriate customer service. Oversees set up of dining and service areas. Responsible for ensuring compliance with all policies and procedures that relate to therestaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be establishedby Hilton from time to time, isessential to the successful performance of this position. Additional duties:• Attend mandatory meetings including divisional meetings, department meetings, staff meetings,etc. This position may participate in the hotel's manager on duty program, which may requireoccasional weekend stayovers and full responsibility for the hotel.• Participate in community public relations for the restaurant and the hotel.• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/orOutlook Express.• Properly execute end of night revenue closeouts including all reports.• Requisition supplies to have an adequate supply on hand for the following shifts.• On occasion, participate in inventory procedures.• Open and close shifts in accordance with instructions.• Handle associate relations on each shift worked, finding solutions for call offs, tardiness and last minute daily problems.• Ensure all employees are following the correct break procedure.• Communication through daily log book.• In emergencies, perform in the capacity of any position supervised.• Perform other duties and responsibilities as assigned or required.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $22.50 - $25.00 and is based on applicable and specialized experience and location.
Reservations Manager
Hilton Global, Coronado
An Experience Planning & Reservations Manageris responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a training and revenue focused position. Responsible for on-boarding and all Hilton and hotel training requirements. Developing specific and targeted traininginitiatives to support the revenue goals and expectations of Experience Planners.What will I be doing?As an Experience Planning & Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, occupancy, selling guest rooms, and all resort activities and special event tickets, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events Serve as liaison with Experience Planning/Reservations teams company-wide Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward Recruit, interview and train team members Calculate, prepare and generate designated reports, including, but not limited to agent productivity. Develop and revise call volume and experience planning forecasts Develop and conduct targeted training to support sales and revenue goals. Be current on all Resort activities, events, dining options etc. Be able to perform and supervise all essential responsibilities and expectations of the supervisor, experience planning. Assist the team to achieve work efficiencies and individual sales goals and targets. Support team during high call volume. Active coaching to ensure all experience planners/reservations are able to meet and exceed guest demands and expectations. In-depth knowledge of Hotel room types, all resort amenities and activities offered, Hilton Honors Program, Del Membership, wholesale contracts and travel agent inquiry and commissions. Salary Range: The annual salary range for this role is $74,000.00 - $132,000.00 and is based on applicable and specialized experience and location.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Seasonal Ambassador (Host/Concierge) - Ocean Club at Hotel Del Coronado
Hilton Global, Coronado
THIS IS A SEASONAL POSITION Team Members who encompass the role of Ocean Club Concierge & Membership Ambassador take the initiative to deliver a unique and memorable experience by providing a wide range of services that makes the transaction feel like a part of an elevated experience for all guests and Members.What will I be doing? Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals and acknowledge any and all Member/ Owners of the Resort. Greet guests and determine the number in their party. Seat guests based on server rotation and cover count and by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and Buffet, providing any needed assistance. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. All other duties as assigned. What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $19.85 - $23.35 and is based on applicable and specialized experience and location.
Seasonal Barback - Serea Coastal Cuisine at Hotel Del Coronado
Hilton Global, Coronado
THIS POSITION IS SEASONALTHIS POSITION IS SEASONAL A Barback is responsible for preparing and servicing permanent and portable bars throughout the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Both a valid Responsible Beverage Server (RBS) certification & RBS server ID are required for this position.What will I be doing?As a Barback, you would be responsible for preparing and servicing permanent and portable bars throughout the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Retrieve orders from storeroom, visually check stock and reconcile with written requisitions to ensure order accuracy and re-check stock upon delivery Prepare the bar by cutting, slicing and peeling perishable garnishes and fruits, mixing and pouring juices and storing back-up supplies in prescribed containers Check with and assist the bartender to stock and maintain the bar to include, but not limited to, paper products, straws and stirrers, condiments, glassware, ice and produce Transport taps and replace and perform routine maintenance on beer kegs Maintain cleanliness of bar area, beer lockers, refrigerators and storage areas in accordance with federal, state, local and company codes What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $18.70 - $22.00 and is based on applicable and specialized experience and location.
Seasonal - Resort Concierge & Reservations
Hilton Global, Coronado
THIS IS A SEASONAL POSITIONResort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth knowledge of Hotel room types and all resort amenities and activities offered.What will I be doing? Confirming Reservations: Process all types of reservations efficiently including billing and routing with an accuracy score of at least 90% based on a sample of 10 randomly pulled reservations to be monitored and scored at least once a month. Itinerary Planning: Answer all calls utilizing standardized greeting, sales techniques and philosophy (Aspire) to discover guest's needs and wants and develop an itinerary proposal to encompass all, but not limited to room accommodations, dining options, pool and beach activities, spa and fitness and any other resort or off-resort activities that will enhance the guest experience. Create Dining and Special Events Reservations: Utilizing approved restaurant booking platform (currently OpenTable) to create and confirm dining reservations. Must be proficient within 90 days of hire and expert level within 180 days. To be successful, Resort Concierges must be able to feature at least 3 menu items from each outlet and know the outlet's hours of operations. Create and confirm Resort Activities: Utilizing approved activity booking platform (currently RealTimeReservations) to create and confirm all resort activities such as pool cabanas, del beach rentals, del venture, fitness classes etc. Must be proficient within 90 days of hire and an expert level within 180 days. To be successful, experience planners must be able to feature at least 3 pool and beach activities and know the hours of operations. Create Spa reservations: Utilizing spa and fitness booking platform (currently book4time) to create and confirm spa services. Must be proficient within 90 days of hire and an expert level within 180 days. To be successful, experience planners must be able to feature at least 3 spa menu items and fitness programs and know the hours of operations. Mobile Resort Concierge: Periodically and may be as often as daily, perform duties as a "mobile resort concierge" to solicit resort guests and visitors throughout the resort to enhance their experience by offering information about the resort that may lead to generating a sale/reservation. Mobile Resort Concierges will be assigned to high traffic areas at specific times of the day to be determined by the department supervisor / manager / leadership team. Mobile Resort Concierges may be required to wear hotel provided attire / uniforms that might change from time to time to complimentresort events and seasons. Agents must meet daily minimum sales goals and achieve monthly goals and quotas that will be determined based on but not limited to hotel occupancy, arrival pattern and department revenue targets. Perform qualified out-bound calls to facilitate guest experience planning throughout the resort. Outbound call leads may be in-house guests, guests with future reservations, (all booking types), or non-hotel guests. Perform any task related to reservation inquiries, communicating with guests, or anything related to the guest experience, as determined and assigned by any member of the department leadership team. Assist with inquiries from Travel Agents, Hilton Reservation and Customer Care Team and all internal departments such as, but not limited to, leisure sales, sales and catering, front office etc... Complete shared email inboxes with a same day turnaround goal. On a regular basis, perform suite breakdown, check for duplicate reservations, perform future reservations accuracy audits, and follow up on any deposit requirements. What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $19.64/hr to $23.10/hr and is based on applicable and specialized experience and location.
Seasonal Food Runner - Shore House at The Del
Hilton Global, Coronado
THIS IS A SEASONAL POSITION.Rising at the southernmost point of the legendary Hotel del Coronado, Shore House at The Del offers an elevated hotel experience in an extraordinary neighborhood of seaside residences. From an oceanfront pool that blends seamlessly into the horizon, to an inviting living room that flows effortlessly outdoors, Shore House offers an extraordinary sense of place, where family and friends form deep connections in a rare beachside setting.A Runner is responsible for maintaining and transporting all food products for a designated outlet or outlets in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Both a valid Food Handler's Card & Responsible Beverage Server (RBS) Certification are required for this position.What will I be doing?As a Runner, you would be responsible for maintaining and transporting all food products for a designated outlet or outlets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare and replenish foods for hot and cold buffets to include, but not limited to, fruit, juices, cereals, bread, hot food, etc. Replenish ice and maintain time and temperature sanitation standards Transport food items to and from the kitchen Check, maintain and control inventory of food items Restock outlet(s) with inventory and break down the buffet to clean, replace and set for next day Perform general cleaning to maintain cleanliness of work area Put away food stock and dry goods according to established standards What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $18.64 - $21.93 and is based on applicable and specialized experience and location.
FT Administrative Coordinator - Food and Beverage Department
Hilton Global, Coronado
A F&B Coordinator is responsible for the department's team in the hotel's continuing effort to deliver outstanding service and financial profitability. responding providing administrative and clerical support, training collateral, implement department activities, among other duties.What will I be doing?• Coordinate projects and activities. These may involve attending meetings, taking notes and acting upon assigned duties to coordinate the assigned project. Organize department assets, including documents, photography, magazines, files, etc.• Maintain communication with departments involved in the assigned project / activity .• Handle incoming and outgoing mail and manage F&B department email inbox on a daily basis.• Makes copies, send/distributes outgoing mail. Uses email system to deliver and accept emails.• Greet Internal / External customers when entering the department. Assists with a variety of requests.• Maintain office supplies for the Department Head.• Maintain a good working relationship with other departments, employees and guests• Schedule appointments and maintain calendars• Schedule and coordinate meetings• Prepare communications such as memos, emails, invoices, reports and other correspondence• Write and edit communications, from letters to reports and instructional documents• Create and maintain filing systems, both electronic and physical• Maintain records for payroll and attendance trackingWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $20.70 - $23.00 and is based on applicable and specialized experience and location.
Executive Director of Sales - Hotel Del Coronado
Hilton Global, Coronado
About Hilton Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award-winning customer loyalty program, Hilton Honors.The Executive Director of Saleswith Hotel Del Coronadois fully accountable for all hotel topline revenue performance including rooms, local and group catering. This role is accountable for achieving all sales targets including but not limited to budget, forecast and market share achievement. The role is directly responsible and charged with design and deployment of longer-term sales vision targeting incremental revenue outcomes and longer-term success. The role is based upon driving topline revenue performance, total asset profitability strategy and execution will be key to the success of this role's performance.What will I be doing? As the Hotel del Coronado emerges from its $400M renovation and re-positioning, this role is fully accountable for all hotel topline revenue performance including rooms, local and group catering.Direct reports include leaders of Sales, Catering, Revenue Management and Marketing disciplines. Internal partnership with leaders of other revenue generating departments will be critical for this role.The role is accountable for achieving all sales targets including but not limited to budget, forecast and market share achievement.Concurrently, the role is directly responsible and charged with design and deployment of longer-term sales vision targeting incremental revenue outcomes and longer-term success.Business processes should be designed to impact all revenue streams. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance.The role is based upon driving topline revenue performance, total asset profitability strategy and execution will be key to the success of this role's performance.This includes, but is not limited to, development and communication of sales strategies and standards through a structured sales cadence and analysis of company revenue performance against established goals. More specifically, you will: In this role, you should possess strong leadership, strategic vision, communication, and networking skills. You will facilitate the delivery of the hotel(s) Sales Operating Model. Key responsibilities include: • In partnership with the AVP/Regional Sales Director, and General Manager, design the annual and multi-year strategic intentions, sales strategy and performance targets to present to key business partners and ownership groups.• Sales and revenue performance management process designed to continually define and re-optimize expectations within the defined performance windows (short-term, mid-term, long-term).• Influence positive change by creating space for an innovative culture that thrives on continuous improvement throughout all levels of the resort, creating a feeling of belonging.• Lead weekly, monthly, and quarterly Sales Model Optimization Process for the hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies.• Lead annual sales cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis.• Maintain deep understanding of current affairs, industry trends, future platforms, and competitive threats, actively design strategies to counter the potential negative impact, develop strategies to benefit from potential positive impacts, and memorialize results.• Lead cross-functional work stream teams of sales leaders to ensure transparency, relevance, and timeliness in articulating sales performance targets, and potential gaps or upside (strengths & weaknesses).• Directly accountable for setting the strategy and delivery of all sales revenues which today includes: rooms, local and group catering.• Create a robust people culture built on engagement and trust that supports the effective business execution needed to keep pace with the industries evolving environment• Ensure business review guidelines (current to + 5 years) and group pricing & rate quotation strategies are in place to maximize all pricing components of sales and catering opportunities which will achieve positive group market share.• Support hotel's market level marketing and public relations activities.• Establish optimal mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies.• Lead hotel Directors of Marketing, Catering and Revenue Management to develop a clear and positive business plan that supports the optimal mix and long-term financial objectives.• Liaise with regional support and brand teams in collaboration with the hotel's GM, Director of Finance, and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets.• Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools (under the mentorship of regional sales director).• Lead, engage, and develop team members, including ongoing performance development and succession plans while ensuring ESG and DEI culture are established within the property sales team and aligned with Hilton goals.Examples: In addition to the traditional driving of rooms, group and catering revenues, this role will be expected to create, drive, and execute on revenue centers such as but not limited to:• Owning the revenue driving strategies in transitioning beach services internally from third party vendor.• Creating and executing strategies on branding and naming rights opportunities of events, seasons, and specific areas of the resort• Standing up of guest, public, and member event calendar and programming to drive relevant traffic, demand, and revenue capture into the resort. i.e. concert series, wine and spirits events, (new) seasonal programming, etc.Direct Reports: This position will oversee direct reports for the following disciplines:• Sales• Catering Sales• Marketing• Revenue ManagementWhat are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications:• Minimum of five (5) Years of Sales, Revenue, Marketing, Catering Sales or Analytical Experience.• Bachelor's Degree preferred• Management Experience (type): Director• Minimum Years of Management Leadership Experience: 4 plus• Additional Requirements (i.e. % of travel time, etc.): Ability to travel on short notice and adaptable to schedule changes.• Operationally savvy, with experience in resort operations preferred• Have the financial acumen and foresight to drive asset profit targets• While high level sales vision is key, track record and successful experience across all phases of strategic evolution is key• High level executive analytical skills and ability to gauge outcomes, pivoting as needed• Cross-functional experience in hotel management, or related industry, essential. Cross brand or product line experience preferred.• Highly professional presentations and communication (oral and written) skills.• Proficiency with standard Microsoft Office.• Ability to perform critical analysis.It would be helpful in this position for you to demonstrate the following capabilities and distinctions:• Education: MA/MS/Master's Degree• Adaptable experience with business strategy, business planning, and business plan development.• Experience in large matrix organizations.• Ability to speak multiple languages• Multiple Brand experience• Hilton software programs preferred. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The annual salary range for this role is $220K - 250K and is based on applicable and specialized experience and location.#LI-TA1
Director of Sales - Hotel Del Coronado
Hilton Global, Coronado
About HiltonHilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award-winning customer loyalty program, Hilton Honors.The Director of Saleswith Hotel Del Coronado assists the Commercial Director in the development, execution, monitoring and evaluation of group sales staff, as well as, group sales business opportunities. Responsible for individual & overall sales team room night/revenue goals.DUTIES/RESPONSIBILITIES Sales deployment plan development and collaboration with Commercial Director Planning and execution of customer events. Coordinate group travel schedules. Manage, collaborate and provide counsel to group sales personnel. Provide superior service and a high level of cooperation to customers and team members throughout the Hotel. Foster an atmosphere of communication, empathy, hard work and total team commitment. Work with events and catering team members to develop solutions to customer issues or problems whether created by the Hotel (e.g. double booked meeting space, suite issues or an administrative error) or the customer (altered room block after contract signatory, requests for additional meeting space, attempts to re-negotiate contracts). Lead RevMax meetings (along with the DORM) to achieve the best possible outcome given meeting space and guest room inventory available. Know when to (respectfully) say" no". Business analysis skills (business evaluation, lead assignment). Financial (P&L, group pace, group progress report). Operational knowledge (understand ops staff capabilities). SIP Goal Setting and SIP quarter-end reconciliation. Learn the SIP tool. Develop annual and quarterly action plans with and for group sales. Keep GRC 'free and clear" of outdated prospects that have been OTB too long. Maintain standards for coding of definite bookings (rate integrity, citywide, walk clause, etc.). Handle market responsibilities. Meet and exceed individual revenue goals. Through hands-on participation and training (story-telling) assure that site inspections (discovery visit) are conducted in an enthusiastic, exciting and professional manner making sure that appropriate advance communication tools are employed so that the entire Hotel is on-board with the site visit. Assure that all team members maintain an effective and consistent plan of correspondence and communication with all customers. RESPONSE TIME - Establish standards and enforce. DELPHI - Understand the significance of and lead the effort in development and rigid adherence to rules and regulations governing use of the sales mgt. system. Sales Training - Identify opportunities to train sales team members to become better at what they do thereby leading to greater job satisfaction enhanced productivity. Participate in industry-related organizations to represent the hotel and company. Lead the team to think "outside the box" in developing new sales opportunities that offer increased revenue potential consistent with Hotel goals. Set standards and code of conductwith Commercial Director. Perform other tasks as assigned. PERSONAL ATTRIBUTES: Superior communication skills (verbal, public speaking and written) Leadership skills - Ability to empathize, listen, motivate and identify high level performers. Mentor/role model for the team. Embraces and understands change. Honest. High level of integrity. Professional appearance. Thrives in fast paced high-pressure situations. Flexible with hours and days of work. Able to work all hours of the day. All days of the week. Applies individuality to his/her commitment to the team and organization while building constructive and effective relationships Exhibits respectful consideration of viewpoints, situations and ideas. Enthusiasm/Energy. Has a passion for the business. Possesses acute listening skills. Asks questions. Creativity. Ability to initiate new ideas and/or apply old ideas in new ways. Perception/sensitivity. Listen and hear the customer and just as importantly possesses the ability to "read between the lines". QUALIFICATIONS Five (5)+ years' experience in resort/hotel sales leadership role. Luxury resort experience. Business degree helpful. Ability to relate well with others. Team focus. Highly motivated, enthusiastic and willingness to accept constant challenge. Ability to perform all job duties/responsibilities. What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The annual salary range for this role is $170K-200K and is based on applicable and specialized experience and location.#LI-TA1
PT Museum Docent at Hotel Del Coronado
Hilton Global, Coronado
Museum associates are an integral part of the Museum visitor experience. A Museum Docent at Hotel Del Coronado is responsible for selling tours and merchandise and answering historic inquiries from the visiting public.What will I be doing?As Museum Docent, you would beresponsible for selling tours andmerchandise and answering historic inquiries from the visiting public.Specifically, you would be responsible for performing the following tasks to the highest standards: Welcomes gue s ts in a prompt and friendly manner. Responds to questions about hotel history and merchandise. Assists guests with purchases. Handles cash, processes refunds, ex c hanges, charges to credit cards and rooms Completes daily shift deposits and reports and other opening or closing duties. Assists in gift shop inventory by stocking items as they are delivered. Packs orders to be shipped. Maintains cleanliness of Museum by straightening items and dusting. What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $16.20 - $18.00 and is based on applicable and specialized experience and location.