Help Desk Salary in USA

Location: Scottsdale, AZDescription: Our client is currently seeking a Help Desk Multiple openings 1+years of experience This job will have the following responsibilities: 1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for software. 2.Monitors production systems for alerts, outages and system issues. 3.Seeks continuous improvements for applications, processes, support methods and team effectiveness. 4.Executes technical procedures to resolve production & non-production issues. 5.Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues. 6.Develops knowledge of enterprise Systems.7.Demonstrates understanding and knowledge of client needs, concerns and challenges.8.Updates production and non-production support documentation and adheres to ITIL practices.Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Help Desk AdministratorUS-CA-BurbankJob ID: 2024-1406# of Openings: 1Applied MindsOverviewWe are seeking an on-premise Help Desk Administrator to provide IT help desk support and administration to Applied Minds employees and infrastructure, including monitoring and managing incoming help desk requests, maintaining inventory, setting up new users, maintaining network equipment, printers, conference room technology, and assisting the IT team with projects as needed. We support users across many time zones, ensuring reliable business communications and system uptime. ResponsibilitiesSupport IT inventory, ordering, installation and deployment to end-user environmentsInventory: Organize and maintain IT inventory and conference room equipmentHardware: Deploy, upgrade and repair laptops and desktops for Windows and macOSSupport VOIP phones, video devices and printers/copiersMobile devices: Prep and troubleshoot iOS and Android devicesSoftware: Application installation and troubleshooting, anti-virus, email and mobile device security tools, password managers, MFA, VPNAssist with user/device onboarding and offboardingProactively identify user needs, resolve technical issues, and provide appropriate user trainingDirect unresolved issues to next-level personnelWalk end-users step-by-step through problem-solving processes; follow up to ensure satisfactory serviceMonitor system use, performance, device capacities and backupsProvide clear written and verbal communication, including spreadsheets, reports and procedural documentationSupport and administer Microsoft 365 apps, email, calendar, TeamsAssist with security badge printing and assignmentsMaintain and assist with video-teleconference and AV systems, and meeting room presentationsAssist with wired and wireless network connectivity troubleshooting using common tools and utilitiesUse Active Directory to manage user accounts, groups and permissions for multiple systemsUse help desk ticket platform to track requestsVigilantly uphold cybersecurity best practicesShare on-call and other duties as assignedQualifications 5+ years IT experience, preferably help desk, in a mixed computing environment for medium sized companies with increasing complexity, supporting on-prem and remote users and systemsDegree in Computer Science, Information Technology, or related field or equivalent experience with comprehensive knowledge of computer systemsExcellent problem-solving and analytical skillsPatient, friendly demeanor with good follow through.Experience working independently and on group projectsThe ability to break down technological processes and deliver clear, step-by-step instructionsDemonstrated flexibility, able to quickly adjust to changing priorities with good business judgementUnderstanding of networking fundamentals: VPN, firewalls, routing, and switchingUnderstands fundamentals of fileservers, databases, SaaS, file transfer and cloud toolsExperience deploying and troubleshooting Windows and macOS systemsExperience deploying and troubleshooting Android and iOS devicesExperience working with Active Directory, Group Policy, and Windows ServerExperience working with Microsoft 365 Enterprise toolsAbility to lift/carry/climb to service and organize computer hardware, misc. suppliesFamiliarity with Adobe and Autodesk design applications is helpfulEager to learn and discuss new technologiesApplied Minds is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer and as such make all employment related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.PI239060155

Title: Help Desk Lead/Manager - OnsiteLocation: Washington, DC, United StatesLength: Long termRestriction: w2 or c2c or 1099Description:W2 or 1099 or c2c ***webcam interview Long term project usually the project goes for multiple years with this customer. *** Onsite ***Short Description:Job Description:IT Help Desk Manager responsibilities:Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users.Provides support and expertise with fixed and portable Audio/Video solutions.Provides support to all staff by utilizing professional methods that identify, clarify, analyze and produce solutions to IT problems.Serves as analyst to maintain, develop and improve systems.Works for the Chief Information Officer on all IT related projects.Provides analyses of the Departments internal IT systems and provides policy support regarding external IT systems as they relate to systems changes required to implement the health care programs for the Districts publicly funded enrollees.Identifies problems and issues and conducts preliminary analysis of internal IT systems to help determine nature of requirements, logical work and information flows.Builds and maintains customer service relationships with all user groups.Keeps abreast of new developments and solutions in computer technologies. Establishes anticipated requirements for completion of work plans.Administers agency wide network applications provides technical support for the LAN/WAN environment and assists with end user problems. Responsible for the implementation and daily operations of major computer hardware, software, and networks, including telecommunications and technical support services. Assists in configuring and supporting smart phones, and tablet devices.Troubleshoots all desktop and server related problems and provides the necessary technical corrective action or forwards to management. Conducts maintenance and support of agency network and network applications. Provides technical support to other agencies technical, staff on the issues related to servers and related IT systems.Performs other related duties as assigned.Responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure.Participates in technical research and development to enable continuing innovation within the infrastructure.Ensures that system hardware, operating systems, software systems, and related procedures adhere to District policies, standards, and guidelines.Systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.Installs new/rebuild existing servers and configures hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.Reviews system and application logs.Verifies completion of scheduled jobs such as backups.Performs regular security monitoring to identify any possible intrusions.Performs daily backup operations, which include ensuring all required file systems and system data are successfully backed up to the appropriate media creating recovery tapes or disks and recycling media and sending off site, as necessary.Performs regular file archival and purging, as necessary.Creates, changes, and deletes user accounts per request.Provides Tier III/other support, per request from various constituencies.Investigates and troubleshoots issues.Diagnoses and recovers hardware or software failures.Coordinates and communicates with impacted constituencies.Applies operating system (OS) patches and upgrades on a regular basisUpgrades administrative tools and utilities.Configures/adds new services, as necessary.Upgrades and configures system software that supports infrastructure applications or Asset Management applications per project or operational needs.Maintains operational, configuration, or other procedures.Performs periodic performance reporting to support capacity planning.Performs ongoing performance tuning, hardware upgrades, and resource optimization, as required.Configures central processing unit (CPU), memory, and disk partitions, as required.Maintains data center environmental and monitoring equipment.KNOWLEDGE REQUIRED OF THE POSITION:Knowledge of a wide range of IT techniques, including experience with Windows Servers and Active Directory.Ability to troubleshoot and maintain reliability of services by providing technical support for IT networks.Ability to problem solves. Identifies problems, determines accuracy and relevance of information uses sound judgment to generate and evaluate alternatives, and to make recommendations.Knowledge of capabilities and limitations of alternative computer hardware and software approaches to automation. Ability to assess need, cost benefit, and requirements for major long range automatic data processing (ADP) projects. Ability to assess effects of changes, additions, or replacement of systems, and of alternative data processing methods, equipment types, and approachesDemonstrated skill in communicating effectively, both orally and in writing.Skill in customer service by working with customers to assess their needs, provides information or assistance, resolving their problems, and is committed to providing quality products and services.Required Skills:Experience customer service, support, and consulting experience for enterprise level customers of more than 100 users 3 YearsMulti domain models and trusts 3 YearsWindows based DNS, WINS, and DHCP services 3 YearsOffice 365 technologies 3 YearsSharePoint 2013, 2016 3 YearsBackup and recovery techniques 3 YearsMicrosoft Windows Active Directory 3 YearsBachelors degree in IT or related field or equivalent experience

Job Title: Help Desk Support Job Location: Reno, NV 89511 (Onsite)Duration: 12 Months plusPay Range: $20-$25/hr on W2 (DOE)Duties: • The role of the Help Desk Support Specialist is to help employees with all facets of the corporate computing environment. The Analyst must combine an understanding of Macintosh & Windows with first hand experience. • Responsibilities Troubleshoot software, hardware, and connectivity issues in person & remotely via virtual support (phone/chat) • Troubleshoot video conference issues • Ability to understand & articulate the root cause on customer issues. • Log all Service Desk contacts into the Incident Management System (ServiceNow) • Experience with installation, upgrade, and maintenance of software, hardware, and peripherals. Familiarity with encryption and security tools and triaging within this environment. • Assist customers in gaining access to various systems and servers. • Provide support for remote employees using AppStream environments, VDI machines, and Avaya/Cisco telephony.• Setup and maintain shared mailboxes/distribution lists in Exchange Management Console/Exchange Admin Console. • Deploy/patch software using Casper and LANDesk technologies. • Communicate call trends and challenges team meetings. • The ability to take on small projects from start to finish Knowledge Base and process documentation skills. • Work closely with the team to resolve or properly close aging tickets. • Take ownership of employee issues and follow up on the status of problem on behalf of the user and communicate progress in a timely manner. • Maintain a high degree of customer service for all support queries and adhere to all service management principles.Skills: • 2-3 years of Service Desk or Desktop Support experience for both PC and Mac required.• Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment and virtual support via phone/chat Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.• Passionate about providing excellent customer service and follow-thru to completion.• Familiarity supporting Mac OS X & Windows 7/10 Good problem-so, diagnosis and troubleshooting skills.• The ability to work under pressure in a fast-paced environment is a must.• Familiarity with wired and Wi-Fi Networking with Windows Active Directory • Familiarity with Exchange, AD, Software Distribution Systems, and related technologies • Familiarity with Video Conferencing support and communication technologies such as Jabber, Blue Jeans, and Zoom is a plus.• Working knowledge of collaboration tools such as Slack, Box, and Google Suite • Familiarity with ticketing systems such as Service Now is a plus.• Strong mobile support (Android, iOS, etc) experience Ability to work independently and within a team.

Help Desk TechnicianIT DepartmentMonday - Friday On -siteKEITH Walking Floor Systems provide horizontal loading/unloading solutions for bulk materials, pallets, bales and rolls. The company's state of the art production facility in Madras, Oregon operates using Lean Manufacturing practices. We are seeking high performance team members with a commitment to quality work with a positive attitude. Submit your completed application at keithwalkingfloor.com/current openings.Responsibilities Provide support services to users of computer systems and data processing networks. Accurately document instances of hardware failure, repair, installation, and removal. Schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. Perform routine minor maintenance. Install, configure, test, maintain, monitor, and troubleshoot user workstation hardware, networked peripheral devices, and networking hardware products. Other duties may be assigned.Minimum Qualifications 18 years of age or older. 2 years equivalent work experience desired. Demonstrates effective problem solving and troubleshooting skills. Excellent technical knowledge of PC hardware, including Microsoft platform products. Verifiable hands-on hardware troubleshooting experience. Ability to effectively prioritize and execute tasks in a high-pressure environment. Able to communicate in English with team members (Speak and reading, writing ability required.) May be required to pass employer performance tests including pre-employment drug screening. Must be authorized to work in the U.S. for any employer without sponsorship now or in the future.Working Conditions include working in an office setting and production facility. Utilize ladder for installation of equipment. On-call availability. Sitting for extended periods of time. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals. Exposure to continual noise daily from machines.Compensation and BenefitsSalary: DOE Benefits: Medical, Dental, Vision, Pharmacy Health Plan and Life Insurance.Paid Vacation Time. Paid Holidays. 401K Retirement Plan with employer contribution.KEITH Manufacturing Co. is an Equal Opportunity Employer.recblid dr0u7f8fgm79t34s88miuaeg8oecdh

Who We AreAt Amsive, our people are our first priority. We're a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management.We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean.Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture.This is an ONSITE role working daily at our at 1224 Poinsett Hwy, Greenville, SC location NOT Remote**We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.What we are looking for:The Help Desk Specialist will be responsible for providing technical support to clients experiencing computer hardware and software issues. They will respond to queries, isolate problems, troubleshoot issues, and implement solutions. The ideal candidate will have a proven track record of providing excellent customer service and technical support. The Help Desk Specialist will play a crucial role in maintaining high levels of customer satisfaction and contributing to the overall efficiency of the organization.Responsibilities:Providing first level contact and resolutions to customer issues.Properly escalating unresolved queries to the next level of support.Tracking, routing, and redirecting problems to correct resources.Walking customers through a problem-solving process.Following up with customers, providing feedback and seeing problems through to resolution.Utilizing excellent customer service skills and exceeding customers' expectations.Ensuring proper recording, documentation, and closure.Recommending procedure modifications or improvements.Preserving and growing your knowledge of help desk procedures, products, and services.Participation in after-hours and weekend support.Qualifications:2 year of proven working experience in providing Help Desk support or in a similar role.Proficiency in English.Knowledge of Windows and Apple operating systems.Working knowledge of help desk software, databases, and network issues.Strong client-facing communication skills.Advanced troubleshooting and multi-tasking skills.Customer service-oriented mindset.Demonstrates strong attention to detail.Associates degree in information technology, Computer Science, or equivalent work experience.Familiarity with ticketing systems and remote support tools.Basic knowledge of ITIL practices is a plus.Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous.Supervisory Responsibilities: NoneWork Environment: Work in office environment as a member of the Information Technology team. Interaction and support across all locations.Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers.Position Type: This is a full-time position. The hours are generally 8:30am - 5:30pm Monday through Friday.Travel: As needed to support Enterprise infrastructure.Required Education: AS/BA/BS in Information Technology, Computer Science, or a related discipline, CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience.Preferred Education and Experience: Three years of professional experience in an occupational field related to the work assigned to the position, to include professional experience as a dedicated Network Administrator, in a managed service or a medium to large professional environment.Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Title: Help Desk Support - OnsiteLocation: Golden, CO, USALength: Long termRestriction: W2 or C2CDescription:Interview : Skype; onsiteProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.Answer call center phones in a friendly, helpful and professional manner. Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. Adept at asking questions to better support the user with process and procedures. Must be a team player.Temporary position only. Must live local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.Required Skills6 years experiencenetworkwindowsexchangeActive DirectoryDesired SkillsPublic SectorA+ certification

RESPONSIBILITIES:Kforce has a client that is seeking a Help Desk Specialist in West Palm Beach, FL.Responsibilities: Help Desk Specialist will provide first level assistance to clients Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs As a Help Desk Specialist, you will follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures May be asked to run data reports from our AS400/UNIX environmentREQUIREMENTS: Minimum of 2 years of experience working a Help Desk/Call Center environment; Help Desk experience in a medium-large Microsoft Windows environment (1000 + users) Proven experience as a help desk specialist or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Willingness to learn Excellent communication and documentation skills Customer-oriented and cool-tempered Schedule flexibility Must be able to multitask The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Join Our Team at B. Braun Medical Inc. as a Help Desk Associate!Are you technically savvy with excellent problem-solving skills? B. Braun Medical Inc. is seeking a Help Desk Associate to join our IT team. If you have a passion for providing exceptional customer service and resolving technical issues, we want to hear from you!Responsibilities:Provide technical support and troubleshooting assistance to internal users via phone, email, or in-personRespond to help desk tickets and resolve issues in a timely mannerInstall, configure, and maintain hardware and software systemsAssist with user account management, including password resets and access permissionsDocument support activities and maintain accurate recordsAssist with IT projects and initiatives as neededRequirements:High school diploma or equivalent; Associate or Bachelor's degree in Information Technology or related field preferredPrevious experience in a help desk or technical support role preferredStrong customer service skills and the ability to communicate technical information effectively to non-technical usersKnowledge of Windows operating systems, Microsoft Office Suite, and basic networking conceptsStrong problem-solving and troubleshooting skillsAbility to work independently and as part of a teamTo apply, please send your resume to [email protected]. Join us and be part of our dedicated IT team!recblid k4qs8rk01j9um508sr5b7zxsk3p6is

Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.• Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.• Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.• Requires at least 3 years of experience in the field.• Familiar with a variety of the field's concepts, practices, and procedures.• Relies on extensive experience and judgment to plan and accomplish goals.• Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.MANDATORY REQUIREMENTS:• Windows 11 (minimum 2-3 years)• Microsoft O365 (minimum 2-3 years)• InTune (minimum 2-3 years)• Apple and Android mobile phone support (minimum 2-3 years)NICE TO HAVE:• Cherwell• Scripting and automation• Microsoft Teams/inTuneLocation: Madison, WI (HYBRID)* Must be WI resident or willing to relocate at candidate's expense. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience.