Retail Sales Manager Salary in USA

Are you a Relationship Builder, Service Oriented, Driven? Then guess what….. We are looking for you!!! We are looking for you to help us deliver exceptional experiences as a Sales Manager with TTEC in Orlando, Florida. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we’re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we’re not one for keeping the status quo. But just because we’re busy, it doesn’t mean we don’t know how to have fun. We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements. We’re also big on taking time out for professional development and giving back. So, if you’re looking for a work-life full of purpose, passion and career potential, keep reading… As a TTEC Customer Experience Champion, You’ll Enjoy: - Regular schedule Monday to Friday, no weekends shifts - Career-growth and lots of learning opportunities for aspiring minds - Fun, talented and witty teammates - Business casual dress code - Knowledgeable, encouraging, and present leadership - Family-friendly environment - Free-spirited, theme-based employee events - Diverse and community-minded organization - And yes…all the competitive pay including commission, performance incentives, and benefits you’d expect What You’ll be Doing: Manager II As a Sales manager you will lead a sales team by providing guidance, training, mentorship, set sales quotas and goals, creative strategies, analyzing data, and team building activities. As a Sales Manager you will be responsible for the following: Team’s performance, development, mentoring, and coaching to meet and continuously improve both TTEC and client metrics. Focusing on team performance by providing motivation and support that will bring success in attaining targets and goals. Being accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, empower, monitoring calls, team meetings, and one-on-ones. You must be visible on the floor and available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Lead staff in accordance with policies and procedures of TTEC. Supporting the client by meeting /exceed client expectations ensuring billable hours are on track and teams’ attainment of hitting goals. May have additional project and/or initiative work benefiting the entire site. Key Performance Objectives 1. Achieve 100% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm) 2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, available for team’s questions, issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building) 3. Improve the key success metrics associated with quality and goals. 4. Deliver excellent customer service and communication. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus) 5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Tracks TTEC University completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to Manager Is, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability) 6. Ensure team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail) Basic Qualifications Strong understanding of TTEC’s business, core values, and goalsStrong verbal and written communication skillsAbility to lead and partner successfully with staff and chain of commandProficient English, both written and verbalGreat interpersonal skills Open, honest, and empathetic manner when dealing with peopleStrong attention to detail and desire to follow proceduresHigh customer service orientationWorking knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quicklyHigh level of integrity, honesty, and judgmentAbility to manage multiple, complex, on-going tasks and projects Preferred Qualifications Knowledge of call center businessStrong coaching skillsData analysis and reportingAction planningApply Today: 1. Click on the Apply Now button. 2. You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. 3. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you’re a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in retail, restaurant or hospitality, we believe you have the skills it takes to join our team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Prospecting and new business developmentMaximizing client potential in designated regions.Providing pre-sales technical assistance for proposal preparation to the Sales Engineering Department.Measurements on site for layouts.Efficient reports about activities, about competitors and market information.Managing Customer's and project's data in the CRM.Developing long-term relationships with clients through managing and interpreting their requirements.Making technical presentations and demonstrating how a product meets client needs.Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.Attending Sales meetings.Preparing reports for headquarters.Meeting regular sales targets.Supporting marketing activities by attending trade shows, conferences and other marketing events.Relay on the field with other members of the sales team and other technical experts.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Sales consultant with a proven technical backgroundMS Office tools (Word, Excel, Power point…)Blue prints understanding5 years experiences on similar job.Common senseOpen mindedPro-active personalityAutonomyNot for New York City Applicants.Pursuant to the San Francisco Fair Chance Ordinance, Michael Page will consider for employment qualified applicants with arrest and conviction records.Michael Page will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We are looking for a Retail Store Manager Cannabis Dispensary & Lounge. We offer a variety of products that are designed for both experienced and novice cannabis users. Compensation: USD 70k 85k/year.- Bonuses (up to 15% of base compensation)- Health insuranceLocation: 2221 Broadway, Oakland, CA 94612, USA.Skills: Expert in customer service.Responsibilities and more:- Successfully create a hospitable place for customers to enjoy and learn about our products.- Ensure exceptional customer service is provided by a well trained, happy team.- Ensure exceptional merchandising, branding and promotions.- Communicate effectively with staff and customers to drive sales while providing excellent customer service.- Educate staff and customers on the science of cannabis; strains, cannabinoids, uses, and methods of consumption.- Demonstrate a working knowledge of state and municipal compliance and regulations.- Ensure the overall safety & cleanliness of the store.- Maintain a professional demeanor during periods of high volume or stressful situations while setting a positive example for the team.- Maintains open communication with management and retail staff.- Possess a store keeper mentality and have ownership of all aspects of your store.- Motivate, inspire and consistently communicate with your team.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Retail General ManagerAkwesasne, NYJK Executive Strategies is proud to partner with a highly regarded family-owned and operated management group as they search for its next Retail General Manager! As Retail General Manager, you'll oversee the efficient operations of our client's retail and dining establishments. Reporting to the executive team, you'll lead Unit GMs, a Category Manager, and the Area Business Manager. Focus on preserving company culture, ensuring exceptional customer experiences, and developing unit leaders. Uphold high service standards and company values. Maintain confidentiality and adapt to evolving responsibilities.Responsibilities:Divisional StrategyDevelop and implement strategic plans for each business segment in line with company objectives.Stay updated on industry trends and market dynamics for informed decision-making.Adapt strategies as necessary to respond to changing business environments, with a focus on local dynamics.Financial Management Oversee the division's financial performance, including costs, margins, and expenses, in alignment with the approved budget.Drive sales through both external sources and daily customer patronage.Generate Quarterly Variances reports for each location, focusing on key drivers and adjusting strategies as needed.Review monthly category reports with Category Manager to ensure meeting margin and volume targets.Develop and implement strategies to achieve financial goals, including cost-control measures and revenue optimization across all business segments.Departmental LeadershipRecruit, develop, and support key management members aligned with company culture and goals.Ensure equipment care, repair, and maintenance adhere to TMG standards.Enforce safety guidelines for all team members and promote a safe work environment.Maintain company culture within the division, particularly among management.Navigate and understand POS, Back Office, and Accounting Systems provided.Ensure proper scheduling and associate coverage for positive customer experiences.Maintain operational standards across various business segments.Implement and enforce policies for enhanced operational efficiency.Address operational issues promptly and effectively.Customer ExperiencePrioritize exceptional customer experiences across all business segments.Implement initiatives to enhance customer satisfaction and loyalty.Track, monitor, and review customer feedback, taking corrective action as needed.Success Factors:Achieve net operating income targets for the retail division.Attain an engagement score of 75 or higher for the division.Maintain a corporate inspection score average of 80 or higher for food service franchises.Meet or exceed budgeted volumes for key retail business drivers.Introduce innovative products to increase sales, resetting stores at least twice a year.Ensure team members receive scheduled training for leadership and customer service development as forecasted.RequirementsBachelor of Science in Business Management or equivalent.10+ years of experience in successfully developing and managing/leading a multi-unit convenience store chain with a strong background in food service.Demonstrated success in leading a team to recognition as a multi-unit operator.Clean driving record and valid Driver's License required. Ability to perform all duties of positions within Convenience Stores, Hotel, and Restaurant.Uphold high ethical standards and integrity in all business dealings.Maintain confidentiality in handling sensitive information.Demonstrate a proactive and self-driven approach to achieving goals.Inspire and motivate team members to excel in their roles.Effectively prioritize tasks and allocate resources for maximum efficiency.Balance time between strategic planning and day-to-day operational demands.Manage stress and pressure effectively in a fast-paced retail environment.Salary Range$100K - $130K JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.