Customer Service Salary in Plano, TX

Position:Mortgage Software Customer SupportJob Description:Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.JOB FAMILY DESCRIPTIONAdministers the necessary product requirements to maintain consistent account control of clients that use Black Knight software products and ensure that the quality and utilization of Black Knight software products satisfies client needs.GENERAL DUTIES & RESPONSIBILITIESProvides in-depth product support to Black Knight clients by resolving incoming inquiries.Maintains and fosters the relationship between the clients and Black Knight by ensuring client satisfaction, maintaining client communication and problem resolution.Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.Documents client information and recurring technical issues to support product quality programs and product developmentPerforms other related duties as assigned.EDUCATIONAL GUIDELINESA high school diploma or GED is required for this role.GENERAL KNOWLEDGE, SKILLS & ABILITIESPrior mortgage or finance related experiences a plus; origination industry experience preferredInterpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activitiesExpert level customer service experienceKnowledge of Black Knight products and services is a plusSalesForce experience or other CRM experience preferredStrong analytical skillsKnowledge of troubleshooting or implementation of software productsOrganizational and time management skills requiredSelf-starter with proven ability to work independentlyExtremely comfortable working with computers and a variety of applicationsExcellent oral and written communication skillsStrong problem solving skillsProduct Support Representative I Entry-level role. Basic skills with little to basic level of proficiency. Is gaining a general understanding in one or more Black Knight products. Generally performs single-function tasks that tend to be of small size, limited complexity and scope. Works under close supervision with no latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires less than one (1) year of experience.Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.Location:Appleton, WITime Type:Full time

AWARD WINNING UPSCALE CASUAL GROWTH CONCEPT!QUALITY OF LIFE - A PEOPLE FIRST CULTURE!General Manager/MP Agm Chef KM- Sous Chef Dining room Manager•Totally scratch kitchen, extensive wine list.•50.00 per person check average.•Excellent salary and bonus plan.•Great benefits and 401k.The companies we represent require a "minimum of two years Restaurant Management Experience Upscale dining preferred" and offer great benefits and growth opportunities."Selective Restaurant Recruiters" represents some of the hottest concepts with outstanding growth opportunities. No fees for you and confidentiality is assured.We have job postings with local Independent Concepts as well as Regional and National Growth Restaurant Companies in the following sectors: Fine Dining, Upscale, Casual, Sports Bar, Fast Casual and QSR!We have openings in your area and Nationwide!RM/RVP:Up to 175k +Bonus+Car+ 401kGM/MP: Up to 120k + 2 Bonus programs + 401kChef/KM: Up to 80k + bonus + 401kSous Chef: Up to 65k + bonus + 401kFoh Manager: Up to 65k + bonus + 401kBar Manager: Up to 55k +bonus + 401kAGM: Up to 75k + bonus +401khospitality customer service restaurant restaurant manager restaurant managers restaurant jobs restaurant job restaurant employment restaurant careers general manager assistant manager FOH manager BOH manager restaurant management managers restaurant management careers manager career food service fast food full-service casual dining upscale dining quick service FOH BOH bar restaurant jobs restaurant job restaurant recruiters restaurant recruiter restaurant careers sous chef executive chef bar manager assistant general manager managers recruiter recruitment kitchen manager casual full-service food service contract food service steakhouse sports bar pub brewery buffet fast casual

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Paid Port to Port Tool Allowance Paid Training Paid Ongoing Training Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 6% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed

Do you have financial planning experience and want to advance your career with an industry-leading firm? Ameriprise Financial is America's leader in financial planning and ranked #1 in customer dedication. As a Registered Client Service Associate, you will provide dedicated support to high producing advisor(s) by preparing portfolio materials for client meetings, leverage your analytical skills to build financial plans, and lead client interactions to retain and develop deeper relationships. At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way; if you thrive in an environment where you can help others and build a positive impact on a client's overall experience, we invite you to take your career to the next level by applying to join our team today!Key Responsibilities: Assist advisor(s) in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor. Prepare and summarize client meetings by scheduling and confirming meetings, entering data into contact manager, building the agenda and summary of meetings, escorting clients to advisor meeting and providing vital follow-up. Ensure new business paperwork is submitted efficiently which includes preparation of forms and documentation for submission to home office, acquisition of appropriate signatures, tracking of new insurance applications and coordination of rollovers. Coordinate marketing events which include organizing the event, contacting vendors, finalizing event details, crafting marketing compliance documentation and managing event marketing reimbursement.Provide general administrative duties such as answering the advisors' phone, processing expense management reports, preparing routine client correspondence, supporting closes, setting up client documents and new business correspondence and alerts. Required Qualifications:Bachelors degree or equivalent.3 - 5 years relevant experience required.Series 7 or ability to obtain within 150 days.State securities agent registration (S63 or S66) or ability to obtain within 150 days.Experience working in a client service environment. Detail-oriented, strong math, and analytical skills. Good organization and time management skills. Able to manage multiple priorities and prioritize effectively. Able to independently work with minimal direct supervision. Able to communicate with all levels within the organization. Process oriented and can work with a team. Strong computer and software skills. Preferred Qualifications:State IAR registration (S65 or S66) or ability to obtain within 150 days.Life, Accident, and Health licenses & Variable Contracts or ability to obtain within 150 days. About Our CompanyWe're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeExempt/Non-ExemptNon-ExemptJob Family GroupBusiness Support & OperationsLine of BusinessAAG Ameriprise Advisor GroupPDN-9bb7337f-a16a-4c90-ae99-4e6d2f74ebe8

Infosys is looking for a Senior Salesforce Lightning Developer, who will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.Basic Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in Information Technology. This position may require travel to client / project location/s U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Preferred Qualifications At least 4 years of experience working in Apex Programming, custom development of LWC components, Triggers, integration using Rest APIs. At least worked in 4 projects involving Lightning development projects (custom development of Lightning Web Components) At least 3 years of experience in Salesforce Development Life Cycle(Agile Methodology) including Deployment/Packaging effectively using Metadata API, ChangeSet and Ant. Good understanding of best practices of coding standards At least 2 years of experience in translating functional/non-functional requirements to system requirements in Sales Cloud or Service Cloud. Experience in creating technical design documents. Valid Salesforce certification credentials - Platform Developer 1 or 2 (at least 3 years old) Ability to work in team in diverse/ multiple stakeholder environment and has client interfacing skills. Experience and desire to work in a Global delivery environment. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits. Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(K) plan and contributions dependent on salary level Paid holidays plus Paid Time Off Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Supports insurance retention through direct patient education and enrollment to ensure patients have optimal health insurance coverage. Explores, recommends, and coordinates insurance enrollment. Promote retention of insurance plans and alternatives to coverage gaps resulting in maximized revenue for USRC. Advocate for the patient regarding their insurance coverage. Adheres to the USRC Compliance Program. This position may be responsible for various states. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Contact all new commercial permanent patients within 5 business days of admission. Review insurance benefit information received upon admission. Determine what benefits the patient may be eligible for to help cover the cost of dialysis. Meet with patients that are at risk for terminating the commercial coverage. Read and interpret COBRA policies to help patients navigate through the process to covert to a COBRA policy and educate the patient on how COBRA will affect their dialysis benefits. Assist with enrollment application as needed. Track patients that are on COBRA. When appropriate, help patients apply for extensions. Establish good working relations with clinic staff and area hospitals Train discharge planners in the surrounding hospitals regarding insurance coverage related to dialysis. Conduct educational meetings and present materials to assigned hospitals and nephrologist practice managers Track coordination of benefit dates and other vital information in department tracking tool to avoid a negative financial impact to the company. Educate patients and clinics on available assistance programs Responsible for verifying if all patient commercial primary premiums are being paid through premium assistance programs. Must be able to make the determination if patients meet the eligibility requirements for the insurance premium assistance program. Responsible for collecting checks paid to patients to recoup monies owed to the company. Work with the patient and insurance carrier to reinstate coverage Initiate insurance member appeals on behalf of the patient Engage in Pre-CKD processes to provide education and increase patient admissions Create monthly status reports for the Director of Operations, Clinical Manager, Social Worker, Insurance Operations Director and VP of Revenue Cycle Managemen Educate patients of the benefits available under the Affordable Care Act during open enrollment or qualifying event Participate in QAPI or other facility meetings and present potential risk related to loss of insurance coverage Develop and maintain patient portfolios for retention review Prepare and deliver weekly reporting on key metrics and benchmarks established by management Other duties as assigned

RESPONSIBILITIES:Kforce is seeking an experienced Service Analyst II for a client in Plano, TX. The ideal candidate will be comfortable doing white-glove type support for VP & C-level executives.Responsibilities: Service Analyst II will adhere to established SLAs for calls and tickets Configure, deploy, and support various computer, networking, phones, mobile devices, audio-video, and other equipment, and software related to the end-user computing environment Perform software installation and troubleshooting Assist with various projects as needed As a Service Analyst II, you will serve as initial escalation point for technical questions Act as technical liaison between third party vendors and end users Perform regional inventory management Provide overflow support for inbound calls as needed Develop and maintain support-related documentation Other duties as assignedREQUIREMENTS: High School diploma/GED; Bachelor's degree in a relevant technical field preferred Prior service desk experience: SDA I - Minimum of 2 years of experience; SDA II - Minimum of 5 years of experience MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred Entry-level understanding of networking principles Reliable home internet and cell service required High-level of proficiency with Windows 7, Windows 10, and Microsoft Office Strong troubleshooting/problem solving skills Professional communication and customer service skills both written and oral Strong organizational skills with a keen ability to prioritize and multi-task Able to work with minimal supervision Ability to focus on short-term and long-term goals simultaneously Ability to raise issues proactively and in a timely manner Ability to work well with others in a team-oriented environment Ability to learn quickly and adapt to new business software and system environments Must be able to lift end user equipment (up to 25 lbs.) The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Starting at $48,000 annually, plus monthly bonus incentive. Total pay based on experience, qualifications, and performance.The Seat Shop is the Authority in Factory Match Replacement Seat Covers and Foam Cushions for full-size trucks and SUV's. In simple terms, we help our clients fix their torn-up seats and enjoy their ride again.Way back in 2006, two brothers with a big dream and a little extra cash started this business out of their garage. 18 years later, we've grown into a team of about 40, manufacturing and selling our own automotive products that look, fit, and feel just like the factory originals.2024 is turning out to be another exciting year of change for The Seat Shop, and we're looking to expand our Customer Service division with a full-time, in-house Customer Care Specialist in Plano, Texas.When you join The Seat Shop crew, you'll become a big part of a small team directly responsible for taking care of our retail and wholesale clients and ensuring their buying experience goes smoothly.We provide solutions to a few different groups of customers:consumers, who would rather fix their seats than drop $60-70k on a new truckupholstery and automotive shops, who utilize our products to save time and serve more clientsonline retailers, who sell our products to expand their category coverageEach of these groups is critically important to our business growth. We pride ourselves on providing an outstanding level of service that matches the quality of our products, and we are well-known in our industry for being knowledgeable, approachable, and trustworthy. This role is integral to maintaining that reputation and providing a stellar experience for every single one of our clients.Some of your specific responsibilities in this role will include:Providing excellent customer care through phone, email, chat, text, and social media supportMaintaining active product and vehicle knowledge by utilizing in-house and external systems, providing the best solution for our clients' needsProactively contacting clients with orders that need clarification, correction, or experience delays or issues, and providing solutionsEnsuring the order flow between internal systems is complete and accurateCulture is big here at The Seat Shop. We're looking for someone who has passion, a sense of humor, and good hygiene (okay, you need more than that to survive here, but those three things are CRITICAL).Have a look at our five Key Principles, and see if they resonate with you:Work hard, be honest, and take care of each other.Consider every client a friend and treat them accordingly.Be obsessed with customer service. Be someone who people look forward to doing business with.Offer only the highest quality products and services to our clients and accept nothing less from our business partners.Enjoy what you do! Life is too short to be miserable at work!Still interested? Good. Some things that might help you stand out are:Excellent verbal and written skills, with the ability to carry on a friendly conversation with anyone, regardless of their background or temperamentInquisitive by nature, driven by a desire to find solutions and help others (Can you see things from another person's perspective, even if you don't agree with them?)An eye for detail, structure, and precision (Do you like everything in order? Can you catch a typo when everyone else misses it?Basic knowledge of truck and SUV makes and models (It's not a requirement but it sure helps.)Basic Technical Proficiency, typing skills, experience with Microsoft Office/Google Drive (Boring, but necessary.)Don't be weird (Yes, we're all a little weird and crazy at times, but don't be like... creepy weird, okay? Nobody wants that.)What's in it for you? Here's a short list:Competitive salary, benefits, and insurance packageRoom for growth through bonuses and raises based on performanceRelaxed work environment, culture, and dress code (t-shirts and jeans/shorts are the norm; we like to keep it casual)Genuine love and affection from Ranger and Maverick (the office dogs)Stocked drinks and snacks in the break room ("you can put six-packs of be- uh... soda in here.")We know how to throw a good party (legends are still told of casino nights in years past)Learn more about auto upholstery than you ever wanted to or even thought possibleIf you like what you've read so far and you're interested in working hard alongside a group of individuals that care about each other (AND if discussing trucks all day long with our clients sounds like a good time), please send us your resume as well as a short message explaining why you think you would be the best choice for this role. We're excited to hear from you!