Business Analyst Salary in Philadelphia, PA

Innova Solutions is immediately hiring for a Business System Analyst - Data Position type: Onsite (Hybrid) Duration: 6 Months Location: Philadelphia US As a you will: Business System Analyst - Data Details of the role: Must have worked with health insurance companies (Not hospitals) The Business System Analyst role on the EIM - Data Warehouse team requires experience in creating Business Requirement Documents, Functional Requirement Documents and Mapping documents for the development of ETL applications. This role requires extensive SQL experience in writing complex queries across multiple tables, data analysis and profiling skills for the creation of the mapping documents and further discussion with data modelers for the necessary table designs. The ideal candidate should have all of the above skills at expert level along with strong verbal and written communication skills to work with various stakeholders, gather and formulate business requirements and translate the same to the technical team. Other preferred experience includes Source-to-Target mapping, health insurance knowledge and general data warehousing. The candidate will also be comfortable enough to support testing, production readiness verification and ensuring accuracy after the deployments. This might include weekend and off hours support. Candidates should be local to the office. Key responsibilities: Data Extraction and Transformation: Data Analysis and Visualization: Data Modeling: Develop data models to represent and structure Salesforce data for analysis. Utilize Salesforce data architecture best practices to design efficient data models. Data Integration: Data Quality Management: Data Security and Compliance: ??Required Skills: 1. Strong Data Profiling and Analysis skills 2. Strong SQL knowledge 3. Strong Data Mapping and Functional requirements documentation skills 4. Strong verbal, writing and active listening skills 5. Healthcare Payer experienceGood to have skills: YOUR NAME TITLE PHONE (Optional) EMAIL (Optional)PAY RANGE AND BENEFITS: Pay Range*: 95$ *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Location: REMOTESalary: $35.00 USD Hourly - $40.00 USD HourlyDescription: Responsible for reporting and analysis for the Indirect channel. Position provides business intelligence that helps our team evaluate complex issues and make informed decisions. You will partner with internal clients to understand what they need to know, and then design the research plan to get answers. You will generate insights that will help propel our business forward. Candidate must have a strong financial and business analysis skills. High proficiency at SQL, Excel, and Access with preferred knowledge of Teradata • Evaluate business trends and assess monthly and quarterly business performance in driving strategic business analysis and improvement. Advise on risk and opportunity considerations for managing cost and growing the revenue and profitability. • Prepare monthly analysis of business trends and financial results and Key Performance Indicators to be used in management reviews and strategic business analysis sessions. • Create performance reports, including business insights, ad-hoc analysis, and recommendations to executive management. • Work with operations, finance, marketing, and sales departments to determine KPIs. Produce routine operational and management reports for area of assignment. • Sales and Revenue analysis including Sales to Revenue linkage, performance patterns and Churn. • Create financial analysis for new business cases which would include forecasting. • Perform data analytics on new program launches and present insights to finance, sales, marketing, and sales operations. • Engage and communicate with stakeholders in a clear and concise manner. What we're looking for... You're highly analytical and have an eye for detail and accuracy. Making sense of quantitative data is a real strength of yours and you manage to synthesize complex information into easily understood insights. People look to you to solve problems and dig deep into issues. You trust your own judgment and can clearly communicate your recommendations. You're a team player but can also work independently. You can handle tight timelines and you know how to prioritize to get the most important stuff done first. This role will move beyond compiling data and help tell the story behind the numbers to drive continuous improvements and insights. You'll need to have: • Bachelor's degree or four or more years of work experience. • Six or more years of relevant work experience. • Analyzed big data, distilled insights, and made business recommendations. • High proficiency with Teradata, Excel, and Access. At least 3+ years SQL experience, preferably with advanced hands-on PL/SQL knowledge • Ability to perform transformations on large data sets from multiple platforms to drive business answers • Ability to work autonomously with little guidance to drive business needs through data analysis Even better if you have one or more of the following: • Presented complex ideas and insights to a variety of audiences. • Experience with multiple RDBMs i.e., Oracle, MS SQL, Teradata, etc. • At least 5+ years of experience in telecommunications or telephony with a focus on B2B or business enterprise customer management • Knowledge of Company Data warehouse, sales, and revenue reporting systems • Proficient in gap analysis and implementation • Automation experience (KNIME, etc.) • Knowledge in workflow management tools Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Business Controlling Analyst North America Consumer GoodsWho We AreEssity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.At Essity: This Is What We DoAbout the RoleEssity North America is looking for an experienced Finance Analyst with an analytical, collaborative and business-oriented profile. Their role is to control the performance of specific lines of P&L and Working Capital and support the development of specific categories. In this role she/he will be responsible for the idealization and execution of financial controls, being able to link accounting and business strategies. Must also ensure that financial systems and procedures are in compliance with prescribed BU corporate policies and guidelines.The ideal candidate should/could live in PhiladelphiaWe're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.  What You Will DoPlan and control investments and expenses in specific P&L lines in conjunction with the areasSupport those responsible for categories in the evaluation of projects and scenariosParticipate in the creation process of Budgets and Forecasts for the P&L lines under responsibilityContribute to the BU's monthly consolidation (P&L, balance sheet, cash flow) and consolidation of long-term financial plans.Participate actively in the management closure with critical analysis of data received from different areas and provide insights into the areas under their responsibilityAssist in the creation process and review of KPIs and Dashboards (SAP /, Excel and Power BI)Contribute to defining reporting guidelines, instructions and content in alignment with Corporate FinancePrepare and provide information to the leadership team in all operational financial aspectsFollow Essity control standards and other policies, such as MICR and legal regulationsWho You AreDegree in Finance/ Business/ Engeneering/ Economy/ Accounting or related degree1-3 years Finance/Business experience including leadership experienceGeneral Financial Knowledge (P&L, Cash Flow, Working Capital)Experience supporting commercial organizations ideally in FMCGSolid financial understanding and accounting know howExperience working in complex matrix organizations and with different cultures.High IT proficiency (Financial consolidation systems, BW, SAP ideally, MS Office)Advanced EnglishAbout Our DEI CultureGuided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.What We Can Offer YouAt Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Compensation and Benefits: Expected CompensationCompetitive annual salary + annual incentive bonus + benefitsPay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.Along with competitive pay you will be eligible for the following benefits:United Healthcare PPO / EyeMed Vision Insurance / Delta Dental InsuranceWellness program provided through RallyHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match and annual employer base contributionCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramPTO offering with Paid HolidaysVoluntary benefits to include: critical illness, hospital indemnity, and accident insuranceEmployee discounts programScholarship program for children of Essity employees.Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewardsAdditional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact [email protected], we are improving lives, every dayWorking at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.Application End Date:

Bachelor's Degree or equivalent.• Master's Degree preferred.• 3-5 years of experience in sourcing and managing contracts.The primary purpose of the job is to:Under general supervision, the Sourcing Analyst will support AmeriHealth Caritas Family of Companies and its affiliates with Sourcing, Supplier Management, and service requirements. The Sourcing Analyst oversees and directs strategic aspects of supplier and services throughout the enterprise. Under general supervision, the Sourcing Analyst will support AmeriHealth Caritas Family of Companies and its affiliates in managing the procurement process and supplier management surrounding the acquisition of print and promotional materials and services. The Print Buyer/Analyst oversees both tactical and strategic aspects of Print supplier relationships and services throughout the enterprise, and will possess strong technical aptitude and substantial print sourcing and subject matter expertise. Manages contracts and relationships with selected suppliers. Maintains regular interaction with suppliers and business stakeholders to ensure supplier performance and internal client satisfaction. Proactively manages the satisfaction of the businesses with the supplier by integrating with businesses to constantly re-evaluate their needs.Bachelor's Degree or equivalentRequiredExperience in sourcing and managing contractsRequired3YearsMaster's DegreeHighly desired

Job Requirements:Bachelor's Degree preferred - Technical or business discipline or equivalent experience7+ yrs of related experienceOther Skills: Recommend certification obtained (recognized industry certification)Essential: requirements elicitation via interviewing and workshop facilitiation; requirements determination using structured techniques for documentation, analysis, evaluation/validation; decom position of high-level information into details; distinguishing requests vs needs; distinguishing requirements vs solutions; classifying/ prioritizing requirements; ensures consistent understanding across users, designers and testers; business process modeling of current state and desired/future state processes; defining and managing scope and client expectations, requirements change management and traceability; identifying and mitigating risks; applying creativity/ innovation to solving complex problems; building relationships and working collaboratively; developing an communicating a vision for project/ system; providing thought leadership; mentoring; effective verbal/written communications; preparing and delivering effective presentations; experience in one or more industry domainsSpecialized: Function Point counting; survey design and execution; statistical analysis; developing structures user manuals and training; business rules modeling; develop and execute acceptance test plans.Business Analyst related experienceRequired7YearsBachelor's Degree preferred - Technical or business discipline or equivalent experienceHighly desiredCertification obtained (recognized industry certification)

Location: REMOTESalary: $110,000.00 USD Annually - $140,000.00 USD AnnuallyDescription: *This role is open to remote for the Midwest/East Coast regions, and must be able to travel up to 20%*Our client based out of South Bend, Indiana is looking to bring on a Business Analyst (D365). The Business Systems Analyst position is pivotal in collaborating with Business Stakeholders to comprehend and articulate business processes and requirements. The role entails meticulously documenting current operational procedures ("as-is") and steering discussions towards envisioned future states ("to-be"). Moreover, it requires translating business needs into intricate functional solutions through thorough analysis and design. As a leader in D365 ERP projects, the BSA engages in planning, analysis, design, and testing phases, ensuring project success in close collaboration with stakeholders and the project team.Key Responsibilities:Engage extensively with business users to grasp their requirementsAnalyze existing systems and business modelsDocument interfaces between legacy and new systemsUnderstand the software development lifecycleCollect and document business requirementsEvaluate potential solutions and assess their technical and business viabilityPrepare detailed proposals for system modifications or replacementsDevelop solutions and related productsCollaborate closely with colleagues, developers, testers, and end users to ensure technical compatibility and user satisfactionProvide mentoring and training on Microsoft Dynamics/Crowe Metals Accelerator (CMA)Coordinate with third-party implementation partners and developers to ensure alignment and user satisfactionDevelop and execute test plansOversee D365/CMA implementation across multiple locationsManage deadlines and work flexibly to meet project timelinesSupport users through change control and system updatesDeliver training sessions and user manuals for new systemsStay updated on technical and industry advancementsOffer end-user supportCollaborate within a team of analysts, project managers, and other IT roles to achieve objectivesParticipate in budgeting and proposal activities by assessing project scope, cost-benefit analysis, and effort estimationQualifications:Bachelor's degree in Computer Science, Business, or equivalentMinimum 3-5 years of experience in MS Dynamics 365 ERP implementationExperience with Crowe Metals Accelerator is advantageousProficiency in cloud-based ERP systems implementationKnowledge of user roles and security in MS Dynamics 365Familiarity with custom forms and Business Document Management in MS Dynamics 365Strong interpersonal skills for building rapport with diverse stakeholdersExceptional problem-solving, negotiation, and decision-making abilitiesExcellent written and verbal communication skillsProficiency in developing and maintaining documentation for policies, procedures, and best practicesExperience with DAX, SQL, Azure is preferredAbility to learn new systems and implement new functionalitiesProficiency in Microsoft Windows, Office products, and collaboration tools like SharePointThis position may require up to 20% travel, particularly during implementation and go-live phases. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals.  If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health. At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.  Position summary: The Clinical Enablement and Support Business Analyst is responsible for assisting with the implementation of new programs and initiatives where Utilization Management or Case and Condition Management is a primary or impacted stakeholder, and with the day-to-day support and maintenance activities as required.  This includes analysis of business/system processes and recommendation of potential solutions; assisting with the identification and preliminary development of business requirements; assisting with executing system configuration set-up; assisting with development and execution of user acceptance testing; development of and training on operating procedures, and execution of post-production check-out for the core clinical services applications and their key interfaces and integration points.  The business analyst collaborates with departmental senior business analysts, business unit management and key personnel internal and external to Facilitated Health Networks on the development and enhancement of systems, processes, and ongoing support needed for these new programs and initiatives to ensure they meet the needs of Utilization Management, Case and Condition Management, various lines of business, specific accounts and other stakeholder areas.  Responsibilities include, but are not limited to: ·    Participates in complex projects assigned by management. ·    Assesses business/system needs, initiates preliminary business requirements, and assists with implementation of appropriate solutions. ·    Evaluates business processes by tracking, trending and analyzing work processes. ·    Investigates, researches and trouble-shoots issues, identifies root causes and recommends solutions to senior analyst and/or management ·    Performs daily production support activities as needed. ·    Assists with the preparation and execution of user acceptance test plans and scripts and performs results review of the same. ·    Develops operating procedures/manuals; updates as needed ·    May assist in training staff or works with trainers to assure new procedures are implemented with minimal work interruptions ·    Develops and maintain problem logs, which are associated with any automated processing systems.  Coordinate the resolution of all problems reported with vendors and BTS as needed ·    Coordinate reporting needs and specifications with BTS. ·    Perform data validation and quality audits for automated systems as required. ·    Perform other related duties as assigned Experience with Cincom Authoring preferred Hybrid Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

Location: Hybrid on site PhiladelphiaDuration: long term ongoing contract - 1-2+ yearsBenefits: Beacon Hill offers Medical and Dental Benefits to contractorsAs a Technical Business Analyst, you will be responsible for bridging the gap between technical teams and business stakeholders, ensuring that business requirements are clearly understood, documented, and implemented effectively. Your primary focus will be on analyzing and defining technical solutions to business problems, particularly in areas. You will work closely with developers, project managers, and stakeholders to translate business needs into technical specifications and deliverables.Qualifications:Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.1+ year proven experience as a Business Analyst or similar role, with a focus on technical solutions.Strong proficiency in SQL and database management systems.Experience working closely with developers and technical teams in an Agile environment.Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.Strong analytical and problem-solving skills, with a keen attention to detail.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill HR by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future™

Job title: Sales Reporting AnalystSummaryThe Sales Reporting Analyst will be responsible for gathering, analyzing, and publishing standard and ad hoc reports for Senior Leadership. In this role, the Analyst will work with various areas within organization to accurately report current data and forecast for upcoming year. The candidate should be self-motivated, flexible, have strong problem-solving and time management skills, and able to work individually as well as in a team environment. The individual should have strong Microsoft Excel skills and experience with Power BI and SQL.Duties include, but are not limited to:* Create and publish reports in Power BI, Excel, PowerPoint, and PDF* Gather and synthesize information to provide explanations for variances in data, such as membership changes* Collaborate with senior management and prepare accurate membership forecast for multiple lines of business* Prepare presentations for senior management* Ensure data received from various sources, such as Informatics, Actuarial and Finance is accurate* Create/run SQL reports in data warehouse* Manage reporting needs based on reporting requests and workload* Performs other duties as assignedRequirements* Bachelor degree in Business, Accounting, Finance or related field preferred plus a minimum 1-3 years of relevant experience* Microsoft Excel and Access experience (intermediate to advanced user) highly preferred* Power BI experience highly preferred* SQL experience, including writing new queries, and using existing queries, highly preferred* Customer Relationship Management (CRM) tool experience preferred, but not required* Demonstrated ability to prepare reports, presentations and executive summaries for senior management meetings* Proven statistical and analytical experience in corporate environment* Strong written and verbal communication skills required, to include the ability to communicate with all levels of management* Ability to build relationships across all management levels as well as internal and external constituents* Strong work ethic and ability to work independently with little supervision required* Strong use of judgment and ability to work in ambiguous situations with little direction* Takes initiative to solve issues with minimal guidance* Ability to collaborate and influence a process* Ability to work under tight deadlines required

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.We have an immediate need for IT Business Analyst on our Enterprise Data Service team responsible for our centralized data repositories, data warehouse, enterprise reporting capabilities, and various transactional systems supporting business lines across the company. This role will be responsible for:Engaging directly with business line leadership and subject matter experts to understand their business needsEliciting high-level requirements for software development projectsOrganizing and translating business requirements into functional and non-functional requirementsWorking closely with development team to create and refine designs for solution architectures, application workflows, data structures, and user interfacesWorking closely with quality assurance engineers to assist in testing and data validationParticipate in production support analysis and remediation activities as neededQualificationsRelevant work experience as a business/systems analyst in a custom software development environment building both transactional and analytical systemsExperience in creating high-level business requirement documents, functional requirements specifications, and non-functional requirements specificationsExperience in designing reports and dashboards using Microsoft SSRS or similar toolExperience writing SQL queries in Microsoft SQL Server (Transact-SQL) or similar toolExperience with Business Intelligence and Data Warehousing conceptsExperience in Data ModelingExtensive experience with Microsoft Excel for analyzing dataComfort in engaging with senior-level business leadership as well as software development staffExcellent planning, organizational, and time management skillsExcellent written and verbal communication skillsExcellent process documentation skillsAbility to work well in a deadline-driven team environmentExperience as part of a team executing agile and/or waterfall projectsAbility to think "outside the box" by developing and implementing improvements to processes and tools.Preferred Skills:Extensive experience in performing business analysis activities within one or more US electric power wholesale markets (PJM, NYISO, ISONE, MISO, CAISO, ERCOT, SPP).In-depth understanding of Wholesale Energy and Ancillary Services, Billing and Settlements.Experience with Microsoft SQL Server Analysis Services (SSAS) CubesExperience with Atlassian SDLC tools, particularly JiraExperience with advanced Business Intelligence, Dashboarding, and Data Exploration toolsExperience designing the user experience/interface of client-facing web applications