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Branch Customer Service Representative Salary in Orlando, FL

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Sales Representative- Modernization (Orlando)
ThyssenKrupp Elevator Corporation, Orlando
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sales Representative - Modernization in Orlando, FL.Responsible for successfully bidding and securing modernization contracts and developing and maintaining strong relationships with new and existing customers. This role is essential in ensuring modernization and/or H-Power jobs are completed profitably while driving branch annual revenue goals.ESSENTIAL JOB FUNCTIONS:Works in coordination with architects, general contractors, TKE operations team, consultants, building managers and/or owners in the pre-bidding of modernization jobs. Includes building strong customer relationships and maintaining market awareness of projects and competitors.Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.Creates quoting and bidding packages by obtaining blueprints, attending job walks and conducting onsite surveys of proposed modernization. Includes, reviewing specs, and labor with operations department for completeness and accuracy, and ensuring that jobs will be profitable for the branch.Demonstrates technical knowledge of beneficial H-Power features.Determines customer needs and develops sales strategies to communicate H-Power modernization offerings.Presents bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability and appearance of equipment.Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.Develops capital plans for customers to address their short- and long-term building needs.Upon customer's acceptance, coordinates submittal packages through the approval process and creates change orders as requested.Visits project sites and attends customer meetings when necessary and works with operations department to ensure customer's needs and deadlines are being met.Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.EDUCATION & EXPERIENCE:Bachelor's Degree and 1-2 years of sales experience or training required; for candidates with 3+ years of elevator sales experience bachelor's degree preferredAbility to read and interpret architectural and/or blueprint/drawings preferredExperience selling Service/Repair, Construction, and Modernization in elevator strongly preferredEDUCATION & EXPERIENCE:Bachelor's Degree and 1-2 years of sales experience or training required; for candidates with 3+ years of elevator sales experience bachelor's degree preferredAbility to read and interpret architectural and/or blueprint/drawings preferredExperience selling Service/Repair, Construction, and Modernization in elevator strongly preferredThe first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sales Representative - Modernization in Orlando, FL.Responsible for successfully bidding and securing modernization contracts and developing and maintaining strong relationships with new and existing customers. This role is essential in ensuring modernization and/or H-Power jobs are completed profitably while driving branch annual revenue goals.ESSENTIAL JOB FUNCTIONS:Works in coordination with architects, general contractors, TKE operations team, consultants, building managers and/or owners in the pre-bidding of modernization jobs. Includes building strong customer relationships and maintaining market awareness of projects and competitors.Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.Creates quoting and bidding packages by obtaining blueprints, attending job walks and conducting onsite surveys of proposed modernization. Includes, reviewing specs, and labor with operations department for completeness and accuracy, and ensuring that jobs will be profitable for the branch.Demonstrates technical knowledge of beneficial H-Power features.Determines customer needs and develops sales strategies to communicate H-Power modernization offerings.Presents bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability and appearance of equipment.Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.Develops capital plans for customers to address their short- and long-term building needs.Upon customer's acceptance, coordinates submittal packages through the approval process and creates change orders as requested.Visits project sites and attends customer meetings when necessary and works with operations department to ensure customer's needs and deadlines are being met.Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
Customer Service Representative- Repair Solution
Motion Industries, Orlando
Orlando, FL, USAFull time2024-03-27R24_0000008541SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238732331
Territory Representative
GFL Industries, Orlando
The Territory Representative will promote, sell, increase and preserve GFL Environmental, Inc. commercial and Industrial solid waste services to businesses and industrial establishments in assigned territory by identifying new market areas, maintaining current customers and developing strategies to outweigh competition. This individual will prepare sales contracts with knowledge of pricing, costs, and equipment with input from the Sales Manager. This representative will account for a wide range of areas, which range from Orlando to a large portion of Lake County.Key Responsibilities:• Aggressively solicit business from current and prospective customers to maintain and increase commercial customer base.• Maintain good customer relations by traveling throughout assigned territory to meet with existing and prospective customers to assess and manage customer needs.• Compile and manage lists of prospective customers in the ACT database for use in sales leads through cold-calling and other techniques.• Penetrate new and existing territory market areas to maintain and increase sales and market share.• Develop working knowledge of branch/regional profit and loss components and dynamics including pricing service, calculating desired margins and cost of service.• Develop and maintain working knowledge of solid waste product equipment, pricing, costs, and applications to include roll-off truck presentations, commercial container placement, front-end truck upgrade and full-line applications. • Provide price quotes and credit terms to potential customers and prepare sales contracts.• Develop and exhibit proficiency in customer needs analysis, customer upgrades and customer retention and in identifying major industrial needs in the areas of compaction application including pricing, mechanical aptitude and service capabilities.• Demonstrate proficiency in preparation and organization of sales presentations to major accounts by effectively displaying and demonstrating products and services and emphasizing marketable features.• Maintain awareness of the activities of all competitors.• Assist with the identification and implementation of pricing adjustments for commercial accounts.• Perform waste stream analysis to include estimation of volumes and recognition of waste streams requiring special handling or which can be recycled or diverted.• Participate in business related meetings, conferences, social functions and civic organizations to boost the overall exposure of the Company. • Court, cultivate, secure and act as liaison between large customers, municipal andgovernmental sector business including bid invitations and preliminary bid preparation.• Assist in identifying acquisition candidates and participate in the acquisition of and merging with targeted businesses.• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.• Perform other duties and responsibilities as required or requested by management.Knowledge, Skills, and Abilities:• Bachelor's degree from a four (4) year college or university is preferred.Knowledge or experience in municipal and industrial solid waste industry is desired.• Two (2) to three (3) years of sales experience with thorough knowledge of sales techniques along with proven sales closures. • Equivalent combination of education and experience will be considered.• Possess a valid driver's license.• Strong verbal communication and interpersonal skills.• Ability to read, analyze and interpret general business periodicals, professional journals, technical journals or governmental regulations.• Ability to write reports, business correspondence and procedural manuals.• Ability to effectively present information and respond to questions from managers, clients, customers and the general public.• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.• Ability to create, design and implement solutions to general and customer specific problems.• Ability to interpret instructions furnished in written, oral, diagram or schedule form.• Ability to self-direct various assigned initiatives and to work under limited supervision. Physical/Mental Demands: • Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear, and climb.• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 25 pounds.Working Conditions:• Work involves extended periods of driving resulting in exposure to high vehicle traffic and extended periods of sitting while prospecting new business.• Occasionally exposed to outside weather conditions of heat, cold and humidity. • Noise levels at times could be moderate.Compensation and Benefits Package:• Compensation plan includes generous annual salary along with mileage reimbursement, monthly expense reporting, and college education reimbursement programs.• In addition to company holidays, candidate will be eligible to fifteen (15) business days of paid time off (PTO) in each calendar year.• Candidate will receive company provided equipment; laptop and cell phone.• Candidate will be eligible for the Company's Benefits Program to include Medical, Dental, Vision, Life, Short and Long Term Disability, 401K Plan, and Employee Assistance Program.We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
Remote Customer Care Representative
Workplace Options, Orlando
Who we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.Current opportunity: Customer Care RepresentativeOnsite/Hybrid/Remote: RemoteShift: will need availability for weekend or eveningSalary: $15.87 per hourWhat you will do:The Customer Care representative position provides telephonic support in various areas of customer assistance. The representative will assist families in finding child/elder care resources and/or assist customers with their employer-based tuition assistance program. The representative will receive frequent inbound and make outbound phone calls throughout the workday.Qualifications/Skills:To excel in this role, you will need the following qualifications and skills:High School DiplomaMinimum 1 year customer service experience preferredProficiency in Microsoft Office (primarily Outlook)Telephonic troubleshooting abilityExceptional time management, communication, and organizational skillsAbility to learn various computer-based case management systems?Schedule flexibility - Shifts may include evenings and/or weekends. Partial holiday coverage will be required.What we offer:At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:Full benefits package, Paid time off, 401k match, Training/tuition reimbursement, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.For further details about WPO please check out our website www.workplaceoptions.com and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU
Customer Service ( Remote work
PATH ARC, Orlando
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)
Customer Service Rep
XPO NAT Solutions LLC, Orlando
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. $500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible. As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. What your day-to-day will look like: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you’ll need to excel: At a minimum, you’ll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .
Remote/WFH Customer Service Support Rep
IdealTax, Orlando
Looking For A Career With Stability That Offers A Progressive Career Path?GET STARTED WITH IDEAL TAX!!14+ Years in BusinessRated A+ with the BBB (Better Business Bureau)Family Owned & Operated REMOTE POSITION TO SERVICE OUR CLIENTS ON THE CENTRAL TIME ZONEIdeal Taxis a leader in the tax resolution industry. We were established with the idea of helping clients who are suffering through a tax debt issue, easing the stress and anxiety that comes with serious tax problems, and providing dedicated and comprehensive professional representation in defense of taxpayer rights. We are licensed to provide tax resolution services to 47 states.We are looking to bring on a RemoteCustomer Service Traineefor our Servicing department. In this role you will be able to receive hands-on-training to prepare you for your new career path!!Upon successfully completing the training program you have the potential to promote into a Senior Customer Service role, increasing your hourly earning potential as well as allowing you to participate the monthly incentive program.REQUIRED QUALIFICATIONS INCLUDE:2 years in an Administrative and/or Customer Service rolePrefer remote workexperienceExcellent Customer Service and Communication skills (written & verbal) skillsA strong multitasker with superior organizational skillsPositive Personality and Friendly dispositionProficient Computer skills/Microsoft Office SuiteTeam player with a strong work ethicSelf-Motivated, Willingness to learn & growMust be reliable and dependableWhat we are offering you:Earn monthly performance incentivesHealth Insurance (Medical/Dental/Vision - we pay 50% of employees monthly premiums)401K with company matchPaid Time Off (Vacation, Sick, Holiday)Career Growth OpportunitiesWe promote a positive and fun work life culture/balance.Strong family-oriented vibe and values