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Principal Associate, Data Loss Prevention (DLP) Engineer
Capital One, Albany
Center 3 (19075), United States of America, McLean, VirginiaPrincipal Associate, Data Loss Prevention (DLP) EngineerCapital One is hiring a technical Cyber Security professional to join the Data Loss Prevention (DLP) team and work with the line of business stakeholders building DLP system policies/ruleset based on ongoing regulatory requirements and analysis of user business processes and workflows. Essential Duties and Responsibilities: Configure and optimize Cloud Access Security Broker (CASB) rules to protect Capital OneHelp deliver on DLP program objectives, implement DLP system rules to protect Capital OneWork with DLP product team to influence/define product strategy and roadmapsAssess, report on, and make recommendations regarding current and proposed architectures, strategies, and systems in the DLP spaceAnalyze business requirements and provide recommendations for tuning content detection rules to improve accuracy across multiple DLP systemsCreate and maintain documentation related to DLP solutions; this may include conceptual, logical, and physical diagrams; new environment design documents; write ups on technical capabilities and solution configurations; etc.Following up and working with internal IT teams to ensure technical solutions are built, deployed, and modified as necessary according to the projectsBe a key contributor to the DLP operations teams to deliver on day-to-day commitments.Write playbooks for incident respondersSupport audit responses and investigationsTrack and report key performance indicators and metricsIdentify gaps in controls, processes, systems and recommend solutionsCreate or update DLP system rulesets based on identified gapsApply technical skills to recommend, implement, support, improve, and operate Data Loss Prevention technologiesProvide subject matter expertise to management, business areas, and IT Teams as well as implement appropriate data loss prevention security rulesets with regular expressions and monitoringWork independently while setting priorities and providing regular project status and updatesBasic Qualifications:High School Diploma, GED, or equivalent certificationAt least 4 years of experience in Cyber SecurityAt least 2 years of experience developing and responding to DLP alertsAt least 2 years of experience working with a Cloud Access Security Broker (CASB)Preferred Qualifications: Bachelor's DegreeOne or more of the following security related professional certifications: (CISSP, CISA, CASP, or CCSP)3+ years developing search queries for knowledge engineering, data classification, ediscovery or digital forensics projects1+ years experience with writing SQL queries3+ years of experience working with DLP technologies (Email, Network, Endpoint)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $165,100 - $188,500 for Prin Assoc, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). 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All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. 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Loss Prevention Officer
Metro One Loss Prevention Services Group (guard Division NY), Inc., Melville
Metro One is the nations premier Loss Prevention and Security Organization, with more than 100 National Clients and 3,000 security personnel. Our employees are largely security officers, unarmed and armed, concierge officers, special event security, and trained and licensed personnel who work in retail, logistics, corporate, education and other industries and settings. Importantly, we are a Living Wage Employer, which elevated our wage and bill levels, and demands that we deliver superior service to our clients. While working for Metro One, you will be given the opportunity to exercise your mind for business in an environment that values advancement. Salary ranges is based on experience. One or more years of Military/Law Enforcement experience preferred or equivalent education in the Criminal Justice field. Security Officer Qualifications/Requirements: Must have a flexible schedule Must have up to date identification in order to complete an I-9 form. Must be able to work a standing post for 8-hour shifts or longer. Ability to interact with the public in a direct and professional manner, strong interpersonal skills. One or more years of Military/Law Enforcement experience preferred or equivalent education in the Criminal Justice field. Maintains a professional demeanor at all times. Strong interpersonal and communication skills with associates, visitors, and vendors. Strong conflict resolution skills with the ability to perform under pressure. Computer skills on a variety of programs. Security Officer Responsibilities Provide protection of all company assets including people, property, and information systems. Respond to emergency situations such as medical, fire, weather, and security related incidents. Be a visual deterrent, observe and report . Provide assistance to customers, employees, and visitors in a professional manner. Perform security patrols of designated areas on foot or vehicle. Comfortable with requesting trespassers to move off the property Security Officer Benefits: Health, Dental, Vision offered. Opportunity for advancement and growth. Company paid uniforms. Extensive training program.
Loss Prevention Officer
Metro One Loss Prevention Services Group (guard Division NY), Inc., Brooklyn
Metro One is the nations premier Loss Prevention and Security Organization, with more than 100 National Clients and 3,000 security personnel. Our employees are largely security officers, unarmed and armed, concierge officers, special event security, and trained and licensed personnel who work in retail, logistics, corporate, education and other industries and settings. Importantly, we are a Living Wage Employer, which elevated our wage and bill levels, and demands that we deliver superior service to our clients. While working for Metro One, you will be given the opportunity to exercise your mind for business in an environment that values advancement. Salary ranges is based on experience. One or more years of Military/Law Enforcement experience preferred or equivalent education in the Criminal Justice field. Security Officer Qualifications/Requirements: Must have a flexible schedule Must have up to date identification in order to complete an I-9 form. Must be able to work a standing post for 8-hour shifts or longer. Ability to interact with the public in a direct and professional manner, strong interpersonal skills. One or more years of Military/Law Enforcement experience preferred or equivalent education in the Criminal Justice field. Maintains a professional demeanor at all times. Strong interpersonal and communication skills with associates, visitors, and vendors. Strong conflict resolution skills with the ability to perform under pressure. Computer skills on a variety of programs. Security Officer Responsibilities Provide protection of all company assets including people, property, and information systems. Respond to emergency situations such as medical, fire, weather, and security related incidents. Be a visual deterrent, observe and report . Provide assistance to customers, employees, and visitors in a professional manner. Perform security patrols of designated areas on foot or vehicle. Comfortable with requesting trespassers to move off the property Security Officer Benefits: Health, Dental, Vision offered. Opportunity for advancement and growth. Company paid uniforms. Extensive training program.
Social Worker
NYC Health + Hospitals, New York
About NYC Health and Hospitals/Metropolitan:NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Job Description:PURPOSE OF POSITION The HealthySteps Specialist is an early child development expert who will join the pediatric primary care team at NYC H+H / Metropolitan Dept of Pediatrics to provide interventions, referrals, and follow up for families with patients ages 0-5. The HealthySteps Specialist builds strong relationships with families and providers to increase the efficiency of the medical system and support team-based comprehensive care. HealthySteps, a program of ZERO TO THREE, promotes nurturing caregiving, which supports families and improves healthy development and well-being of babies and toddlers, preparing them for school and life. The HealthySteps Specialists brings a focus to the important skills needed for families to foster healthy child development and life-long well-being: social emotional development; language and literacy skills; cognition skills; and perceptual, motor and physical development. This is a full-time position (40hr/week) with the potential to become a hybrid role and work remote one day per week. • Provides Preventive and Responsive Care by promoting HealthySteps within the practice to families and providers• Conducts office visits, either jointly with the physician/pediatric nurse practitioner, or alone.• Provides counseling to families on a short-term basis for needs regarding development and/or behavior concerns such as sleep, positive parentings, picky eating, etc.• Works closely with the pediatric providers and interdisciplinary care team around care coordination, goal setting, counseling, coaching, and education about key aspects of a child's development.• Responds to developmental questions between visits either by phone, text, or email.• Creates "teachable moments," when caregivers are most receptive to information concerning their child's development and behavior.• Participates and facilitates interdisciplinary case conferencing and maintains a collaborative, and team-based approach to care.• Provides referrals and tracks follow-up, as appropriate, to help families make connections to key resources within the community.• Provides Healthy Steps care coordination services to patients and their families.• Works closely with the pediatric team as a resource for developmental and parenting concerns.• Participates in HealthySteps trainings and reflective supervision meetings.• Ensures quality of program data collection and reporting.Requirements:Valid license as an LCSW issued by the NYSED.How to Apply:If you wish to apply for this position, please apply online by clicking the "Apply Now" button.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs
Government - Sales Manager
Moody's, New York
Experience Level: Experienced HireCategories:Sales & MarketingLocation(s):7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, USMoody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversityRole/Responsibility Line management of Government Sales Professionals in the Americas Region.Design, implement and execute a strategic business development plan for a defined territory of strategic customers.Implement best practices in sales techniques to achieve annual sales target for your teamEstablish customer outreach strategy; setting and ensuring that the team is meeting annual targets for face-to-face meetings and sales goals.Effectively run meetings with customers and sales executives on short notice or with little preparation.Maintain active relationships with customers and intermediaries at all levels.Excellent negotiation and influencing skills.High energy focused on achieving business objectives, strong leadership and management skills.Lead review of team forecast including tracking of pipeline, renewals.Expected to spend up to 30% of the time on the road meeting customers when conditions allow.Identify business opportunities for new product and feature development through market and client exposure.Designate pilot customers for new products that are being developed and ensure customer involvement in the product development.Partner with marketing, events, and product strategy teams to drive events and sales campaigns. Qualifications :Bachelors' degree required; graduate/second-level degree (e.g. Master's/MBA) degree preferred.10+ years' experience in a sales role within in a software/data/services organization with a successful track record in sales, preferably selling solutions to the global marketplace.Experience selling to the US Government is a plus. Experience in managing multiple sales professionals a plus.Selling solutions to Financial Institutions, Asset Managers, Governments, Corporations, Professional Services, Education, or Commercial Real Estate preferred.Ability to sell on a needs/solutions approach and influence key decision makers.Strong presentation and negotiation skills as well as outstanding client relationship management experience #LI-AS2For US-based roles only: the anticipated hiring base salary range for this position is $160,000 to $190,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNetPlease note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.Moody's Corporation is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locationsPlease contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.PDN-9bf2e0ec-ffa4-44d0-819d-0465adf80472
Cancer Prevention Associate I
Roswell Park Cancer Institute, Buffalo
Title: Cancer Prevention Associate IJob Type:RegularCompany:Health Research, Inc. (HRI) Roswell Park DivisionDepartment: New York State Smokers' QuitlineTime Type: Part timeWeekly Hours: 20FTE:0.5Shift: First Shift (United States of America)Summary: This part-time call center coach for the Smokers Quitline is a benefitted position located at Roswell Park. Provides consultation and coaching to callers who are trying to stop smoking. Responds to stop smoking inquiries from the general public on the telephone and via webchat. Follows a scripted, client intake process to provide support and determine eligibility for nicotine replacement products. Conducts callbacks generated from voicemails and online requests. Training provided on tobacco treatment techniques including developing a plan for quitting. Documents all interactions in the client management application. Flexible schedule includes afternoons, evenings, Saturday or Sunday. Call center hours Monday through Thursday 8:30am-9:00pm, Friday 8:30 am -7:-00 pm and Saturday and Sunday 8:30am-5:00pm The salary range for this position is $19.74 - $25.20 hourly which includes a comprehensive benefits package.Qualifications:Required Education and Experience1. Associate's degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or2. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare.NOTES:1. Must be a current non-smoker.2. The incumbent will obtain and maintain Tobacco Treatment Specialist Training and National Certification within twelve months of appointment to this title as a condition of continued employment.3. Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.Preferred QualificationsThe preferred candidate will have strong customer service experience, counseling and or coaching experience with knowledge of the Tabaco quit process. They will also have excellent computer skills and telephone or call center experience.Equal Employment Opportunity StatementRoswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected VeteransReasonable Accommodation RequestRPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.Our Core ValuesRPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.Grant FundingThis is a grant-funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables is required.E-Verify EmployerHealth Research Inc. (HRI) Roswell Park Division participates in the E-Verify program.
Social Worker
Knowledge Builders Inc, Albany
Agency LMSW candidates will be assigned to the Crisis Unit and provide a variety of social work services to clients with more serious mental, social, emotional, and behavioral disabilities. Will assess and evaluate client's needs, strengths, and limitations; record significant psychosocial events in clinical conditions.Establish and maintain a therapeutic relationship with individuals and their families by effectively utilizing professional social work skills. May review the individual's psychiatric, medical and other case records and discuss issues with families and other members of the treatment team; complete admission screening; conduct psychosocial assessments; make treatment recommendations; participate in treatment planning; provide social casework services; provide individual, group, and family therapy; assess availability of services; serve as consumer advocate; develop and implement discharge plans; and coordinate services with community providers. Advocate to ensure individuals receive appropriate treatment/services, and that their legal and human rights are protected, and promote effective and consistent utilization of services and resources.Must be a licensed LMSW.Overtime will be infrequent and on an as needed basis and would only be needed to complete the daily tasks. Would require supervisor approval.
9688 Associate Schedule Coordinator
PSEG, Hewlett, New York, United States
**Requisition** : 78505 **PSEG Company:** PSEG Long Island **Salary Range** : $ 56,100 - $ 84,200 **Incentive** : PIP 5% **Work Location Category** : Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** The Associate Schedule Coordinator will schedule manage the day to day relationships with relevant internal and external stakeholders in order to manage project dates, schedule resources, ensure work progression and deliver appropriate solutions to effectively meet/exceed Customers expectations and fulfill capital project in-service requirements. **Job Responsibilities** + Manage the day to day relationships with relevant internal and external stakeholders in order to understand project dates needed, schedule resources, ensure work progression and deliver appropriate solutions in line with policies and processes. + Facilitate periodic scheduling meetings with key stakeholders in order to fully explain scheduling decisions, review strategy, and support the implementation of policies and process. + Attend bi-weekly work plan meetings to discuss aggregate workload and make adjustments as necessary. + Determine & apply resource strategies, including roving, overtime, and contractor usage to ensure efficient scheduling and resolve scheduling conflicts. + Effectively communicate scheduled priorities and changes across lines of business. + Manage backlog of work available for scheduling, as well as assisting with overall design & construction backlog management. + Communicate with customers to coordinate appointments, schedule outages, resolve inquires, and any other communications that may be necessary.At times will be called upon to supervise field/contractor personnel during storm restoration events; to augment + At times will be called upon to supervise field/contractor personnel during storm restoration events; to augment the OH/UG Lines stand-by rotation taking on the Supervisor's responsibilities; and/or during periods of supervisory absence such as vacation, illness or shortage of supervisory.Work with the Inside Plant management to schedule capital and O&M work **Job Specific Qualifications** **_Required Education, skills and competencie:_** + Associates Degree + OR + High School Diploma/GED with 2 years of experience managing the scheduling of customer related appointments. + Demonstrate personal accountability and excellent organizational skills to deliver performance excellence. + Knowledge of relevant industry practices, local labor agreements, geographical constraints, electrical equipment, vehicles, tools, construction practices, and understanding of corporate finance & budget practices. + Effective communication and interpersonal skills are necessary to effectively interface and communicate with people at all levels across organizational boundaries. + Proficient in relevant software e.g. Microsoft Office, CAS, & EGIS and have the technical ability to quickly learn new systems and applications. **Minimum Years of Experience** 0 years of experience **Education** Associate High School **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings (https://corporate.pseg.com/careers) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected]. If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION** _(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Schedule Coordinator
PSEG, Hewlett, New York, United States
**Requisition** : 78506 **PSEG Company:** PSEG Long Island **Salary Range** : $ 63,500 - $ 100,500 **Incentive** : PIP 10% **Work Location Category** : Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** The Schedule Coordinator will manage the day to day relationships with relevant internal and external stakeholders in order to manage project dates, schedule resources, ensure work progression and deliver appropriate solutions. **Job Responsibilities** + Manage the day to day relationships with relevant internal and external stakeholders in order to understand project dates, schedule resources, ensure work progression and deliver appropriate solutions in line with policies and processes. + Facilitate periodic scheduling meetings with key stakeholders in order to fully explain scheduling decisions, review strategy, and support the implementation of policies and process. + Attend bi-weekly work plan meetings to discuss aggregate workload and make adjustments as necessary. + Determine & apply resource strategies, including roving, overtime, and contractor usage to ensure efficient scheduling and resolve scheduling conflicts. + Effectively communicate scheduled priorities and changes across lines of business. + Manage backlog of work available for scheduling, as well as assisting with overall design & construction backlog management. + Communicate with customers to coordinate appointments, schedule outages, resolve inquires, and any other communications that may be necessary.At times will be called upon to supervise field/contractor personnel during storm restoration events; to augment **Job Specific Qualifications** **_Required Education, skills and competencie:_** + Associates Degree with a minimum of 2 years managing the scheduling of customer related appointments + Or High Scjool Diploma or GED with a minimum of 4 years of experience managing the scheduling of customer related appointments + Demonstrate personal accountability and excellent organizational skills to deliver performance excellence. + Knowledge of relevant industry practices, local labor agreements, geographical constraints, electrical equipment, vehicles, tools, construction practices, and understanding of corporate finance & budget practices. + Effective communication and interpersonal skills are necessary to interface and communicate with people at all levels across organizational boundaries. + Proficient in relevant software e.g. Microsoft Office, CAS, & EGIS and have the technical ability to quickly learn new systems and applications. **Minimum Years of Experience** 2 years of experience **Education** **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings (https://corporate.pseg.com/careers) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected]. If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION** _(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Sr Customer Operations Trainer
PSEG, Melville, New York, United States
**Requisition** : 78239 **PSEG Company:** PSEG Long Island **Salary Range** : $ 75,000 - $ 118,700 **Incentive** : PIP 10% **Work Location Category** : Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** The Customer Operations Trainer is a content expert and training process expert who develops and delivers training that integrates business processes with skills and knowledge required for call center employees to safely and effectively perform their job duties. Provides coaching and guidance to newly hired call center trainees, experienced call center agents (on emerging topics), in addition to SMEs and adjunct trainers. The Customer Operations Trainer, partners with the call center operations and work force management teams to develop standards and procedures to deliver, improve, and streamline new hire and ongoing training processes. **Job Responsibilities** Conduct in classroom and remote training for all new incoming employees and for existing employees (as needed) on new and emerging topics. Provide subject matter expertise, ensuring efficient and comprehensive transfer of knowledge to enable successful completion of training by course participants. Utilize various methods and skills to deliver information in a manner that helps students readily grasp and understand associated concepts. Design, develop, refine, and implement training materials for new and existing processes and procedures. Work to continuously identify and implement changes to course content and delivery to further enhance training experience. Maintain and update existing training materials (manuals, job aids, knowledge checks etc.) to ensure successful transfer of knowledge in an understandable and comprehensive format, readily incorporating any new processes or procedures. Work to continuously improve the success of recruitment, training and retention activities. Manage "special projects" as needed that require analysis and involvement from a “training point of view”. This may result in assisting with creation of training materials and customer service communications to support operational needs. **Job Specific Qualifications** Required + Bachelor’s degree with 5 years of experience in the development and/or delivery of curriculum and classroom instruction (both in person and remote); In lieu of a Bachelor's degree,9 years –of relevant experience in the development and/or delivery of curriculum and classroom instruction + Demonstrated experience monitoring and analyzing individual employee performance + Demonstrated experience maintaining records for attendance and reporting/escalating any training issues as needed + Demonstrated experience creating and maintaining a classroom environment that fosters a healthy learning atmosphere, an inclusive and diverse work environment where all employees feel welcome and supported, and a work environment that aligns well and fully models PSEG's Code of Conduct + Demonstrated experience designing, developing and implementing training materials for new processes and procedures + Demonstrated organizational skills + Demonstrated ability to effectively interact with various internal departments as needed + Strong oral and written communication skills + Storm Duty will require extra hours worked. No Lifting, No Extreme Weather, Must be able to work remotely or in office (Hybrid) + Must have and maintain a valid US driver’s license with a safe driving record + Job requires transportation to and from work location(s). Training may be in various offices across our service territory Desired + Knowledge of Call Center operations + Familiarity with Call Center technology + Experience in Database management or Microsoft Access + Experience with electric utility operations **Education** Bachelors **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings (https://corporate.pseg.com/careers) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected]. If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION** _(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.