Voice Engineer Salary in New Hampshire, USA

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About this role: CyberArk is looking for an experienced cloud best practices expert who is strategically minded, has excellent analytical thought process, and grounded in practical experience with Cloud and Development technologies. As Global Success Lead you will be the focal point for post-sales success of the Cloud business line. Your ultimate responsibilities will be ensuring all post-sale teams understand and support the priorities of your business line and driving customer satisfaction, product adoption and growth in your respective product lines measured by key metrics such as customer satisfaction, customer health, and gross and net retention.The Global Success Leadis a global, strategic, and highly visible role that requires deep understanding of the customer base and experience with the relevant technologies end users utilize every day. In addition, this person actively manages the post-sale priorities and initiatives while building relationships across the organization and utilizing their skills to influence and drive results.What you will do: Go-To-Market (GTM) Leadership Serve as a key member of the GTM team for your business line, helping shape and influence product and GTM strategy based on your expertise and knowledge of relevant cloud technologies and end user's daily requirements. Align with Product Marketing and Voice of Customer teams to understand, listen and respond to customer insights. Partner closely with BI and CS Operations to define and measure key metrics and develop a deep understanding for the post-sales health of your relevant product lines as you become the "Go-To" for details thereof. Represent the Customer Success organization in greater GTM meetings and strategic decisions, requiring lock-step alignment with CS leadership. Connecting the Field and Product Build deep and mutually constructive relationships with Product and Development teams, representing the customer experience in product roadmap discussions based on deep understanding of customer and end-user needs. Partner with Product Management to continuously improve products and bring Voice of Customer and Voice of Employee insights into the organization, driving and influencing product roadmaps. Developing Customer Retention & Growth Strategy Drive continuous improvement for the end-to-end product specific customer lifecycle, including onboarding, implementation, adoption through to retention and expansion. Define use cases and strategies to drive value realization for customers by advising and enabling Customer Success to aid customers with adoption. Identify systemic and/or critical issues related to product or processes and drive actions to prevent future problems. Customer Success Leadership: Work to ensure long-term success of customers; strategically partnering cross functionally with relevant leaders in support, services, training, customer success management, and renewals. Develop a deep understanding for the health of customers, renewal risk, and forecasting for your relevant products and work with relevant teams and partners to create plans and methodologies to mitigate risk, increase adoption, unlock value. Support and advise on the creation of necessary collateral to facilitate cross-sell/up-sell, delivery, and enablement. Drive the development of enablement pathways and curriculum to enable Customer Success on current products and support the same for future releases. A successful Global Success Lead for Cloud has strong knowledge of cloud service providers, relevant certifications and is well versed in infrastructure as code tools such as Terraform. They have familiarity with cloud monitoring and logging services, orchestration technologies, and the day-to-day of Cloud Infrastructure Engineers, Cloud Security Architects, and other relevant roles.What you need to succeed: 5+ years' experience working with cloud computing platforms, with relevant certifications being a plus 5+ years combined work experience managing the post-sale experience in support of Cloud Infrastructure, Cloud Service Providers, Cloud Sales Engineering environments Experience with cloud security best practices and understanding of compliance frameworks relevant to cloud computing (e.g., ISO 27001, SOC 2, GDPR). Bachelor's degree required; professional degree preferred Demonstrated track-record of successful collaboration across multiple organizations to achieve desired outcomes. CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The salary range for this position is $110,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-JH1

Junior Digital Analytics Engineer - MarTechThis is a fully remoterole - must be based in USAAbout the TeamThe Marketing Technology (MarTech) team is at the forefront of technological innovation dedicated to elevating and advancing support to the Marketing team. We aim to improve the College Board's reputation and growth in critical areas such as AP, SAT Suite, and BigFuture. We take pride in being a close-knit and highly committed team that crafts solutions for the entire spectrum of product teams. The focus is on leveraging data to drive significant improvements in the quality of our products. Our initiatives are strategically designed to expand educational access and shape the future of student opportunities. We collaborate, share ideas, and innovate to develop solutions that track the performance of all College Board's applications.About the OpportunityAs a junior Digital Analytics Engineer, you evaluate College Board's web properties (often from designs before they are built) for key business metrics needs (web analytics) and then define, develop, document, configure and implement those tracking solutions. You will navigate the intricacies of web technologies, collaborate with cross-functional teams, and drive continuous improvement in analytics reporting. You have a keen eye for the intricacies of asynchronously loaded data, DOM elements, webpage lifecycle, single-page applications, and JavaScript events. Your technical prowess is complemented by a robust business acumen, and effective communication skills enabling you to address current information needs and anticipate future analytical requirements. In the world of browser technologies and analytics reporting, you are a true "jack-of-all-trades," with a meticulous approach to detail.Analytics & Engineering (60%)Scope, define, develop, configure, and implement custom web analytics tracking solutions that go beyond out-of-the-box data collectionMaintain and upgrade existing web analytics tracking solutions, ensuring alignment with tracked applicationsEngage in cross-functional collaboration with other teams, often guiding them through the nuances of your custom tracking implementationsApply coding principles and best practices, enhancing page efficiency and overall performanceDevelop test scenarios and conduct detailed unit-testing over your specifications and codeDocumentation (30%)Create thorough documentation for custom web analytics configurations, implementation specifications, and unit-test scenarios for diverse audiencesLearning & growth (10%)Contribute towards ongoing platform improvement and advocate for a privacy-forward approach in our web analytics platformAbout you, you have:Bachelor's degree or equivalent work experience as a Front-End engineer/ Web Analyst transitioning to an engineering roleProficiency in front end technologies including HTML, CSS, and JavaScript (vanilla ES6)Experience with web analytics, tag management systems (e.g., Adobe Launch, Adobe Analytics/Google analytics, Adobe Analysis Workspace)Understanding of RESTful APIs, asynchronously loaded data, DOM elements, single-page applications (e.g., React), JavaScript events, cookies, and local browser storageKnowledge of Tag Management, Event-Driven Data Layer, and Web AnalyticsFamiliarity with DevOps tools and practices (e.g., Git, IDEs, agile ceremonies, AWS, CI/CD pipelineEffective problem-solving, analytical, and debugging skillsYou must be authorized to work in the United StatesAdditional nice-to-have's:Experience supporting new versions of Adobe and development work in AWS, especially first-party cookies, is beneficialIndividuals with strong documentation skills, transitioning from an analyst background or demonstrating technical aptitude, are encouraged to applyAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checksAbout Our CultureOur community matters, and we strive to practice and strengthen our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardOur high-performing engineers work with the latest technologies, so you will be constantly learning and sharpening your skills, enabling you to be industry-forward instead of left behind technologicallyAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.Based on the alignment of the skills,the hiringrange for a new employee in this position, if hired as an Engineer II is $110,000 - $119,000or Engineer III is $120,000 to $131,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-NB1#LI-REMOTE

Senior Field Specialist - AVUS-RI-ExeterJob ID: 2024-6777Type: Regular Full-Time# of Openings: 1Category: CUSTOMER SUCCESSNWN Carousel Corporate HQOverviewNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.comResponsibilitiesThe Senior Field Specialist – with a commitment to the customer experience, will be responsible for installing and troubleshooting audio visual installations within a team environment. This role requires an individual with high exposure to complex Audio Visual systems and their integration into corporate, government and education environments. The Senior Field Specialist should exhibit outstanding and consistent technical skills in areas of Audio Visual design, signal flow, structural integrity, custom terminations, control and DSP programming, and networking. Strong interpersonal and communication skills are needed to team well with customers, sales and service delivery team members. Essential Duties and Responsibilities:Perform high level site surveys and relay client needs and environment considerations to the design team. Staging and installation of complex multi-room Audio Visual manufacturer installations while coordinating with on-site trades, customer IT staff and overseeing the field specialist team. At times, be able to train Field Specialists on new products released to market and proper Audio Visual standards.Provide regular updates to the Project Manager and work with Design Engineer to ensure install is being implemented according to the SOW and proactively address potential site or design challenges with corrective resolutions. Ability to commission complex multi-room installations using room commissioner tool kit. Ability to work with programmers to install basic room control systems, with a solid technical grasp of the installation for complex control systems. Commission audio visual manufacturer equipment by de-bugging control system, configure video EDID tables and scalers to provide the best possible video resolution and configure DSP for the highest fidelity audio. Provide user and technical level training on all installed systems. Complete and submit installation and documentation checklists, including as built drawings, configuration file backups and site photos. Ability to work with minimal supervision and act as a team lead for project implementations.Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/ groups affected.Maintain discipline and professionalism during all interactions and in all verbal or written communications.Basic IP networking expertise and or education.Team contributor to overall team success and level of knowledge. Non-Essential Duties and Responsibilities:Continually self-educate using various training methods and tools to maintain a high level of proficiency in applicable technologies. Become familiar with available help resources; stay updated on technology changes or problems.QualificationsQualifications:High School Diploma or equivalent required.Minimum 4-6 years’ experience as a lead on professional Audio Visual installations. Maintain valid driver’s license.Good driving record to ensure insurability.Experienced with the installation and configuration of audio and video conferencing and their interpolation into a variety of room environments and larger Audio Visual installations. Complete understanding of Audio Visual network requirements within larger networks.Basic Knowledge of VoIP and analog (POTS) phone systems. Crestron Digital Media Certified, with a strong knowledge of the range of Crestron equipment and Toolbox software. Biamp Tesira Certified, with a strong knowledge of gain structure, and room acoustics. Infocomm CTS-I Certified, with a strong knowledge of industry standards and best practices. OSHA Certified, with a strong knowledge of structure requirements and safety concerns. Must be able to work independently as well as in a team environment and communicate daily install objectives to the field specialist while focusing on the full project timeline. Strong troubleshooting, problem solving, and analytical skills to diagnose and repair existing Audio Visual issues and proactively inspect and address concerns for new installs. Ability to work in a high stress environment.Working knowledge of Microsoft Office products. Physical/Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:Function in a high-pressure environment and to meet stringent deadlines for completing tasks.Have manual dexterity to operate computer keyboard and standard office equipment. Ability to assemble common computer, data network, and voice equipment including component installation (e.g. hard drives, rack-mount rails, etc.).Be able to lift/ move objects up to 75 pounds. Remain seated or standing for long periods of time. Travel extensively via automobile and other means of travel.Work outside of normal business hours when needed.Properly use a ladder in accordance with manufacturer’s specifications.Speak and hear. NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.Equal Opportunity Employer, including disability/protected veteransPI241185550