Customer Service Salary in Minnesota, USA

Responsibilities:Respond to customer inquiries via Zendesk and phone, manage orders, track deliveries, process returns, and collaborate with the team to improve customer service.Track orders and liaise with carriers to ensure smooth delivery.Process returns by generating shipping labels, receiving returns, and issuing refunds.Utilize various software and systems to document customer interactions and solutionRequirements:Previous office or e-commerce customer service experience is preferred.Familiarity with SAP or Zendesk is helpful but not required.Must be comfortable working with dogs.Flexible and able to work independently or in teams.Strong problem-solving skills and quick to learn product knowledge.Additional Details:Start Date: May 6thPay: $21.63/hr ($45,000/yr)Schedule: Monday-Friday 10am-7pm (permanent shift) with training hours from 8am-5pm for three months.Location: Initial in-office training in North Minneapolis with potential for a hybrid work setup later.Benefits:Paid parking pass providedGrowth opportunitiesMedical, dental, vision insurancePTO, sick pay, and holidaysretirement savingsAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Duties/Description:Answer customer service emails, answering product inquires and managing complaints appropriatelyServe as the link of communication between customers, retailer and representative to our internal teamsPrepare regular reports of progress and forecastsAnswer phone calls - providing order information, placing orders and taking paymentsTracking orders and communicating with carriersProcessing returns - providing shipping labels, checking in returns, issuing refundsUsing various software and systems to record customer interaction and solutionsCommunicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.Assist with general customer service tasksRequirements:Must be ok with dogs as the Manager's bring their dogs in the office weeklyPrevious B2C (business to consumer) customer service experience in an office setting is requiredAbility to work independently and in teamsAbility to learn, retain, and relay product knowledgeSolution-based problem solving skillsFlexible with job duties - with this being a small office everyone helps one another out as things get busy!Experience with SAP is great but can be taughtAdditional Info:Pay range: $20-$23/hr depending on experienceSchedule: Monday-Friday 8am-5pm, Summer time you'll have half day Fridays!Location: In-office for training and then flexibleInterview: 1 Microsoft Teams interview with hiring managerAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are hiring for a Customer Service Representative to join our growing team!Job Responsibilities:* Provide prompt and courteous customer responses, ensuring satisfaction on first contact.* Efficiently schedule deliveries, installations, and service calls, optimizing resources.* Address customer queries on billing and payments.* Maintain accurate customer documentation and route systems.* Safeguard customer information and foster positive communication.* Actively contribute to sales efforts by responding to inquiries and setting appointments.Requirements:* Exceptional customer service and communication skills.* Previous call center/phone customer service experience is preferred.* Proficient in Microsoft Office, data entry, and documentation.* High school diploma or equivalent is mandatory.* Background check and drug screening required.Pay: $17/hr-$19/hr base + Commission (is what you make it, reps make extra $100+ a month based on upselling) There is no cold calling, it is offering new services and products to clients when they call in for your help! Like when you go to Target and they ask if you'd like to sign up for a Target Red Card) Schedule: 8am-4:30 pm Monday - FridayLocation: 100% in office Perks/Company Culture: Career advancement through training and development, Work-life balance: Monday-Friday 8:00AM-4:30PM - NO nights or weekends. Beautiful/brand new office that has been newly renovated and standup desks!! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Seeking a Customer Service Representative! Great company, great culture!Job Title: Customer Service RepresentativeJob Duties/Description:Provide front-line heavy customer contact and direct customer service support to all customers.Ensure positive customer interactions by addressing inquiries and concerns promptly and professionally.Answer all questions regarding products and services offered by the company.Enter and process orders for hearing devices, supplies, and warranties accurately and efficiently.Create and maintain logs using SalesForce, recording all customer interactions and relevant information.Update customer contact information in SalesForce database to ensure accuracy and completeness.Resolve and process some customer complaints, striving for swift and satisfactory resolution.Address pricing and/or billing issues, working to resolve them in accordance with company policies.Handle mostly incoming calls, averaging 60-80 per day, and conduct outbound follow-up calls as needed (5-8 per day).Requirements:Minimum High School Diploma or GED required.Minimum 3 years of experience in a Call Center environment preferred, but will consider candidates with exceptional qualifications.Excellent verbal and written communication skills.Experience working in a small team and building strong interpersonal relationships preferred.Detail-oriented with a high level of accuracy in data entry and customer interactions.Ability to thrive in a fast-paced environment and effectively manage multiple tasks.Proficiency with MS Windows and MS Office applications.Additional Info:Pay range: $19.50-23/hourSchedule options: Monday to Friday, 8:00 am to 5:00 pm or 10:30 am to 7:00 pmAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.Essential Duties & Responsibilities:Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO PowersportsActs as a liaison between the customer and CFMOTO OperationsIdentifies process improvements that facilitate a high level of customer satisfaction internally and externally.Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.Regularly participates in cross-functional teams to solve recurring customer issues.Responsible for answering Company's main phone line and directing calls to appropriate person and / or department.Special projects as assignedQualificationsEducation & Experience RequiredHigh School diploma or equivalent2 - 4 years previous experience in similar roleProficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)High level negotiation and dispute resolution skillsAbility to work in a fast paced and changing environmentEducation & Experience PreferredBachelor's degreePowersports industry knowledge/experience strongly preferredAdditional informationAll applicants must be eligible to work in the USCore business hours are Monday - Friday, 8 am - 5 pm; ability to work required hoursWorking conditions are normal for an office environment

1. Job Summary: The Customer Service Representative is responsible for providing premier customer service to our members, participants, and branch/camp team members which may include but is not limited to determining customer requirements, answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, tracking incoming calls, and assisting with online system troubleshooting. 2. Essential Functions: Provide premier customer service via phone, email, chat and customer portal to members, participants and internal branch/camp team members.Answer questions related to programs and services, make recommendations, and solve problems including technical issues as needed.Meet Key Performance Metrics including quality assurance.Recommend process improvements and new services.Maintain overall knowledge and mastery of CSC systems.May participate in internal system technical problem solving to include determining cause, recommending solution and following up to ensure resolution.May serve as a subject matter expert in processes and policies as it relates to Childcare and Camping programs and participates in team project workgroups, to ensure that knowledge is maintained. 3. Relationships: This position reports to a Customer Service Center Manager who reports to the Senior Director of Customer Experience. The incumbent interacts regularly with members, participants, and the general public. The incumbent has no budgetary or supervisory responsibilities. 4. Qualifications: Required: One (1) to two (2) years customer service experience preferably in a call center or office setting.Ability to communicate effectively with a diverse clientele and team members.Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.Ability to multitask and to respond quickly and accurately.Knowledge and skills in Microsoft Office, Word, Excel, and Outlook.Must be organized and have strong attention to detail.Ability to learn and navigate multiple databases and/or software programs quickly.Excellent oral, written and interpersonal communication skills.Ability to make decisions, set priorities, and work as a team.Ability to work effectively in a fast paced, deadline driven environment. Preferred: Bilingual (Spanish, Russian, Somali and Hmong).Experience working with web site support.Call center experience. 5. Work Conditions: This position is a remote work position after in-person training is completed.Must be able to work on a computer for extended periodsThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 6. Additional Notes: This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Senior Director of Customer Experience or their representatives in completing projects or performing duties deemed necessary for the branch or Association success. Diversity, Equity and Inclusion Pledge The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the associations mission, vision and values of caring, equity, honesty, respect and responsibility. The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

HomeServices Insurance is an independent insurance agency focusing on personal lines insurance products with over 35 different locations in the United States. We have established relationships with many of the top A-rated carriers allowing us to provide solutions for a vast array of customers. Our employees are our most important asset, so we maintain a positive, respectful, and encouraging work environment. But don't just take our word for it! HomeServices Insurance has been named a Top Insurance Employer based off employee feedback every year since 2018 and we maintain a 97% employee retention rate. Having doubled in size over the last 3 years, it's proven we don't like to sit still. We enjoy and promote a fast-paced working environment and our constant growth continues to open new opportunities for our company and employees.HomeServices Insurance is hiring a Licensed Property and Casualty Insurance Customer Service Representative. The CSR is the advocate for our customers to the insurance company. As the first line of response to customers across the country, you will assist with any changes and questions on current insurance coverages and use creative problem solving to find the right solution for each customer. With the complexities of insurance coverages today and the challenges that go with them, no two days are the same. You will collaborate with a team of like-minded, driven individuals aiming to make a positive impact on our customers and improve our already exceptional 93% customer retention rate.Purpose of Job :To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.Job Duties and Responsibilities (Essential Job Functions)Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.Research and answer calls from clients, underwriters and third parties.Advise clients regarding insurance coverage and risk management issues.Process policy changes and cancellations.Handle claims and billing inquiries.Foster and maintain good working relationships with insurance companies and underwriters.Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.Perform any additional responsibilities as requested or assigned.Performance Expectations:Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.Establish and maintain positive and productive work relationships with all staff, customers, and business partners.Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.Qualifications:Education:High School Diploma or equivalent work experience and knowledge.Experience:Two years successful servicing experience with independent agency (or equivalent).Knowledge and Skills:Minnesota Property and Casualty LicenseWorking knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.Excellent analytical, problem-solving, and decision-making skills.Excellent oral, written, and interpersonal communication skills.Proven automation, time management, and organizational skills.Familiarity with risk assessment and risk management techniques.This position pays a competitive salary as well as a comprehensive benefits package including 401k, medical, dental, vision, life insurance, and more. Please apply and send your confidential resume with contact information immediately to Dolla Yang - TA Specialist at [email protected].

On-Demand Group is currently seeking for a Customer Service Assistant for a 6-month contract engagement to start.Job Title: Customer Service AssistantDuration: Contract to Hire Location: Bloomington, MN (Hybrid)Working Environment: HybridJob Description: • Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies• Process app and gift card contacts within 72 business hours; reporting any anomalies• Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F• Monitor corporate voicemail boxes daily• Accurately transcribe fan voicemails into contact forms• Forward voicemails as appropriate• Monitor and process incoming emails to Fan Relations team email box per directions provided• Print, track and send gift cards letters to fans• Print and send letter correspondence to fans• Review incoming physical mail, scan and document contact in database; assigning as required• Assist with ordering of Gift Cards• Other projects as assignedEducation and Qualifications:• High School Diploma or GED equivalent required• 2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred• Excellent written and verbal communication skills required.• Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.• Intermediate computer skills (Microsoft Word and Excel)• Strong technical aptitude a plus• Excellent data entry skills• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.• Well organized with a high attention to detail and accuracy• Ability to work quickly in a fast-paced environment with frequent interruptions.• Ability to work independently with little supervision.