Customer Service Salary in Memphis, TN

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sr. IT Service Manager located in Germantown, TN. Responsible for the processes and procedures for Service, Quality, Change, Incident, Request, Accesses and Problem Management with specific emphasis on IT Services supporting Sales & Engineering Applications.ESSENTIAL JOB FUNCTIONSResponsible for all process and procedures associated with IT Service Management.Responsible for managing a team that maintains, implements, and continually improves IT services within the enterprise.Accountable for the delivery and results of internal and vendor provided IT solutions to our customers.Coordinate IT customer services and deliverables between Business Relationship Management and Operations.Lead Continual Service Improvement (CSI) activities with input from the Customer Management (CM) tower.Leading or liaising with other support teams, managers, vendors, etc. as needed.Managing communications with Business Area IT and Operations management, Service Desk, and external service partners' that support tk Elevator IT Services.Ensure the availability, quality, and effectiveness of the services offered meet the needs of the TK Elevator customers.Service Level Agreements (SLA'S). Manage all vendors to ensure compliance of contractual SLA's.Participate in TK Elevator Global/Local change control and cross-partner/vendor change control processes.Act as liaison between TK Elevator, vendors and service providers for changes across the organization to ensure technical changes are reviewed and approved before being deployed to production.Provide awareness and scheduling of infrastructure and application activities that can impact the performance of current production services that serve tk Elevator business systems.Manage and maintain within the appropriate systems/databases all relevant data required to support IT Service Management. This includes but is not limited to customer site and contact information, invoice data, service orders, service requests, customer data, etc.Create and maintain all process, procedural, and quality control activities required to ensure world class delivery of IT Service Management to all tk Elevator customers.Directs, manages, plans and oversees the operational and administrative activities of staff. Manages resources including talent acquisition and development and managing staff performance issues.Assess new demand by understanding business challenges and initial requirements and have the vision to translate them into system capability requirements.Document requirements and conduct process and user impact analysis with the Regional and Global stakeholders and plan to deliver complete features and solutions.Responsible for the prioritization of backlog workload per the ITSM guidance and oversee the implementation and maintenance of new and on-going platform activities.Work with development team to conduct technical design impact, release estimates, cost estimates; participate in platform and integration testing.Manage platform operational support with a particular focus on technical integration, including interfaces between impacted and/or dependent applications and Manage stakeholders across the IT landscape.Act as primary POC for ServiceNow ITSM product related activities and escalations impacting Regional and Global level.Coordinating and conducting Pre-UAT and User testing and developing documentation.EDUCATION & EXPERIENCE: BS in Information Systems, Computer Science, or related discipline.ITILv3 Foundation Certificate completion preferred.10+ Years of relevant IT Management experience.Minimum 3 years' relationship management/client service experience.Minimum 10 years' experience delivering IT services and solutions.10+ years of demonstrated experience in each IT Service Management process.EDUCATION & EXPERIENCE: BS in Information Systems, Computer Science, or related discipline.ITILv3 Foundation Certificate completion preferred.10+ Years of relevant IT Management experience.Minimum 3 years' relationship management/client service experience.Minimum 10 years' experience delivering IT services and solutions.10+ years of demonstrated experience in each IT Service Management process.The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sr. IT Service Manager located in Germantown, TN. Responsible for the processes and procedures for Service, Quality, Change, Incident, Request, Accesses and Problem Management with specific emphasis on IT Services supporting Sales & Engineering Applications.ESSENTIAL JOB FUNCTIONSResponsible for all process and procedures associated with IT Service Management.Responsible for managing a team that maintains, implements, and continually improves IT services within the enterprise.Accountable for the delivery and results of internal and vendor provided IT solutions to our customers.Coordinate IT customer services and deliverables between Business Relationship Management and Operations.Lead Continual Service Improvement (CSI) activities with input from the Customer Management (CM) tower.Leading or liaising with other support teams, managers, vendors, etc. as needed.Managing communications with Business Area IT and Operations management, Service Desk, and external service partners' that support tk Elevator IT Services.Ensure the availability, quality, and effectiveness of the services offered meet the needs of the TK Elevator customers.Service Level Agreements (SLA'S). Manage all vendors to ensure compliance of contractual SLA's.Participate in TK Elevator Global/Local change control and cross-partner/vendor change control processes.Act as liaison between TK Elevator, vendors and service providers for changes across the organization to ensure technical changes are reviewed and approved before being deployed to production.Provide awareness and scheduling of infrastructure and application activities that can impact the performance of current production services that serve tk Elevator business systems.Manage and maintain within the appropriate systems/databases all relevant data required to support IT Service Management. This includes but is not limited to customer site and contact information, invoice data, service orders, service requests, customer data, etc.Create and maintain all process, procedural, and quality control activities required to ensure world class delivery of IT Service Management to all tk Elevator customers.Directs, manages, plans and oversees the operational and administrative activities of staff. Manages resources including talent acquisition and development and managing staff performance issues.Assess new demand by understanding business challenges and initial requirements and have the vision to translate them into system capability requirements.Document requirements and conduct process and user impact analysis with the Regional and Global stakeholders and plan to deliver complete features and solutions.Responsible for the prioritization of backlog workload per the ITSM guidance and oversee the implementation and maintenance of new and on-going platform activities.Work with development team to conduct technical design impact, release estimates, cost estimates; participate in platform and integration testing.Manage platform operational support with a particular focus on technical integration, including interfaces between impacted and/or dependent applications and Manage stakeholders across the IT landscape.Act as primary POC for ServiceNow ITSM product related activities and escalations impacting Regional and Global level.Coordinating and conducting Pre-UAT and User testing and developing documentation.

Job Functions, Duties, Responsibilities and Position Qualifications:Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?This opportunity is:Location: Memphis, TN 38134Days and Hours: Wed-Thurs, 9am-2pmFri. 12:00pm-9pmSat. 7am-4pmPart-time: Partial Benefit EligibleIn this role, you will:Provide patients, clients, and the laboratory team with exceptional service right over the phone!Work in a call center environment.Process billing claims, analyze accounts, and help callers understand their charges.Champion safety, compliance, and quality control.All you need is:High School Diploma or equivalent1 year of experience working in a call center or in the laboratoryExceptional communication skillsTop notch typing proficiency (at least 35wpm), including 10-keyAbility to thrive in a fast-paced environmentBonus points if you've got:Associate's Degree or Medical Assistant training2+ years of laboratory training or experience in specimen collection and processingData entry experience in a production environmentWe'll give you:Appreciation for your workA feeling of satisfaction that you've helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement, with a 401(k) plus a company matchA sense of belonging - we're a community!We also want you to know:This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.Scheduled Weekly Hours:29Work Shift:Job Category:Laboratory OperationsCompany:American Esoteric LabsSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fud, the World's First Social Hustling Community, is seeking a Freelance Side Jobs - Customer Service Representative to join our community. As an expert and mentor in our community, you will play a vital role in helping individuals find the know-how they need to take action and put more money in their pockets. Our company aims to provide a platform where people can connect, learn, and support each other in their hustling endeavors.As a Freelance Side Jobs - Customer Service Representative, you will have a deep understanding of the freelance and side gig economy, and possess the knowledge to guide individuals on their career development journey. You will be responsible for helping our community members unearth their talents, explore various side job opportunities, and provide actionable advice on how to succeed in the gig economy.At Fud, we believe in empowering individuals to take control of their financial futures by leveraging their skills and passions. We are seeking someone who is passionate about helping others and has a strong understanding of the ever-evolving job market landscape. If you are a self-driven individual who thrives in a dynamic and flexible environment, this could be the perfect opportunity for you.You can experience our community for yourself by downloading our free to use app.ResponsibilitiesGuide individuals in identifying their skills, strengths, and interests to determine suitable side job opportunitiesProvide personalized coaching sessions to support community members in setting goals and developing actionable plansAdvise on the various side job opportunities available in today's gig economy, including freelancing, online platforms, and local gigsAssist individuals in creating compelling resumes, cover letters, and portfolios that highlight their side job experiencesConduct research on market trends and advancements in the side gig economy to offer up-to-date advice and strategiesConduct mock interviews and assist with interview preparation to enhance community members' chances of securing side job opportunitiesCollaborate with the marketing team to develop educational materials and resources to support community members' career journeysRequirementsProven experience in coaching individuals on career development and side job opportunitiesExcellent knowledge of the side gig economy and emerging trendsStrong communication and interpersonal skills to effectively guide individuals and build relationshipsAbility to empathize with individuals from diverse backgrounds and tailor coaching strategies accordinglyProficient in using digital platforms and tools for remote coaching sessionsSelf-motivated and proactive attitude, with the ability to work independently and meet deadlinesBenefitsBe your own bossLearn how to make money from your passion and interestsFind a community of like minded hard working solopreneurs and entrepreneursChoose your own schedule and work when you wantWe are a community that values diversity. We encourage everyone including women and people of color to join us!

RESIDENTIAL MAINTENANCE TECHNICIAN-PROPERTY MANAGEMENT Company Vehicle Provided When you join VineBrook Homes, LLC. you join a diverse and growing team of talented professionals who are changing the property management industry. VineBrook is an internally managed real estate company specializing in acquiring, renovating, and leasing single family homes. We take a different approach, focusing on affordability and value for our residents. VineBrook has built a culture of people committed to ensuring a world class resident experience. We are united around a desire for excellence and innovation. Unified by our mission, we are developers, creators, designers, managers, technicians, and most importantly leaders. Each of us is a trailblazer with a tremendous opportunity to have a positive impact on the lives of our valuable residents. Since our commencement in 2007, we have quickly become one of the largest providers of quality rental homes. We are currently seeking a qualified residential Maintenance Technician to perform maintenance on single family homes. Successful candidates will be hard working, reliable, ability to work independently or as a team. We are seeking candidates who desire a long term career opportunity with a successful company in the residential services industry. SUMMARY Residential Maintenance Technicians are responsible for the upkeep and repair of our properties. They must be able to work unsupervised while performing quality repairs to HVAC, electrical, and plumbing systems. They must be able to diagnose and troubleshoot problems. Customer service is very important and must be displayed at all times. Documentation is done via smart devices such as provided smartphones and tablets. REQUIRED EDUCATION AND EXPERIENCE ·       High school diploma or equivalent. ·       HVAC Certification preferred but not required ·       2-5 years' experience in the maintenance field. ·       Proficient at using a smartphone and computer. ADDITIONAL REQUIREMENTS ·       Must have own tools, we provide larger/specialized equipment. ·       Valid Driver's License. ·       Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check. Please be aware that a positive test could render you ineligible for hire. This includes positive tests for medical and recreational Marijuana. Candidates from states who have legalized Marijuana for medicinal and recreational use; VineBrook Homes, LLC considers this a positive result for an illegal substance. ADDITIONAL INFORMATION/BENEFITS ·       We offer paid PTO, Health insurance, Life insurance, Supplemental Insurance, Dental and Vision coverage, as well as a 401(k) with matching and paid time off. ·       We are an equal opportunity employer OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.      Property Management

Job Posting Start Date 04-16-2024 Job Posting End Date 06-16-2024Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Customer Service located in Tennessee Memphis.Reporting to the Operations Manager the Customer Service will be in charge of communicating with customers and deal with customer's inquiries.What a typical day looks like:Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution.Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers.Interpret customer needs, recognize symptoms, causes and solutions.Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension.In charge of tracking relevant metrics and drive action items based on results KPIs.Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.SOX controls knowledge validation prices, incoterms, terms of payment and agreements.Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer.Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.Create CMF, MRF and PQR.Involve in CFT, Operations and customer meeting.The experience we’re looking to add to our team, +1 -years’ experience in similar positionManufacturing previous experienceCustomer interactionKnowledge of MS Office – ExcelStrong communication skillsHere are a few of our preferred experiences:ATLASWhat you’ll receive for the great work you provide: Full range of medical benefits, dental, visionLife InsuranceMatching 401KPTOTuition ReimbursementEmployee discounts at local retailersPF38#LI-PF1Job CategoryOperationsIs Sponsorship Available?NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

About the RoleCustomer Support Specialist II is a key contributor to our Intermodal division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.What the Candidate Will DoProcess shipment entries and actively lead timely performance/automation objectivesMaintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.Exceed customer on-time pick-up and delivery expectationsSupervise shipments and revise when vital based on changing shipper, customer, and carrier needsUtilize external websites and other tools of communication to set shipment appointmentsUpdate load status in the system, e.g. loaded pick-up, delivery, empty, etc.Set up new Receivers, vendors, and supplier’s locationsWork directly with Logistics Teams to assist with shipment issues or problem-solvingAdditional Responsibilities Regarding Customer and Carrier RelationshipsCorrespond with customer and carrier regarding detention and other accessorial informationSet up new customer and vendor users on our platformAcquire solid understanding of customer business practices and workflowBasic QualificationsHigh school diploma or GED equivalent0-1 years of experience, Entry levelPreferred QualificationsCustomer Service backgroundService-related industry experienceKnowledge of the freight industryBasic proficiency with Microsoft Office SuiteAbout Uber Freight Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

ECS is seeking a Customer Support Specialist to work in our Memphis, TN office.Job Description: This position will perform and have the following duties, roles, and / or responsibilities: Receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program. Respond to customer issues via phone and email. Provide technical support to computer users with varying degrees of experience. Responsible for researching and resolving complicated complaints to ensure customer retention and satisfaction. Follow established processes for customer acquisition, account creation and maintenance. Assist in project metrics reporting. Responsible for evaluating bar-code labels per eligibility of the program. Familiarity working with file structures, databases and proficiency with incident reporting tools such as Remedy and Service Now a plus. Works independently and with team to resolve complicated issues which are not defined in process flows. Develop some Standard Operating Procedure documentation. Adapt quickly to rapidly changing priorities and requirements. Other duties as needed. Required Skills: US Citizen or Green card holder and must be able to obtain a Public Trust Clearance. Minimum of 6 years' experience in the field or in a related area. Proficient with Microsoft Office applications. Strong interpersonal and professional oral and written communication skills required. Must be able to obtain Sensitive Clearance. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Schedule: 7 am - 4 pm, Tuesday - SaturdayJoin the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Key Responsibilities:Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. When applicable, schedules Residential Sales Consultant to meet with technician at the customer's home whose equipment is older for upgrade opportunity. Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning Ensures Sales Dispatch Board and other related modules in STARS are updated as required Promptly responds to service technicians' requests, both by radio and telephone Represents the company professionally, honestly, and ethically in all business matters and concerns Contacts next customers to confirm appointments and page calls to the assigned technicians Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action. Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriate system(s) to document lead. Updates sale appointment details in system(s) as necessary due to appointment cancellations/rescheduling. Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms. Ensure completed financing forms are sent to the financing vendor. Calls the customer to confirm to customer the arrival time of the Residential Sales Consultant. Enters appropriate scheduling information on the Sales Dispatch Board. As needed, performs outbound calls to customers who were identified as a lead but who did not schedule a sales call-in order to attempt to schedule the sales call. Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy. Utilizes the computer-aided dispatch system to dispatch Residential Sales Consultants to sales calls. Updates the Residential Sales Consultant capacity in the Support Center portal to ensure up-to-date information on sales staff availability. Creates the quote ticket (Q-Ticket) in STARS to document customer information for the Residential Sales Consultant prior to the sales call and to create the placeholder on the Sales Dispatch Board Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call. After installation, calls customer to schedule/confirm the Residential Sales Consultant follow-up referral visit. After the follow-up visit by the Residential Sales Consultant, call customer to obtain feedback on the follow-up call and to ensure any customer requests are handled appropriately and in a timely manner. Assigns and coordinates technicians and Residential Sales Consultants to support activity model Debriefs all Residential Sales Consultants and updates lead information When notified by the Support Center or the customer of a scheduling issue, missed appointment, or customer complaint on the sales appointment, documents the issues and communicates with appropriate co-workers or management to resolve the problem or issue. Maintains communication with the customer to ensure that the problem/issue is resolved to the customer's satisfaction. Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others. Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 2 years' experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to learn and to practice proper radio-communication techniques and to utilize pager systems Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns) Ability to make decisions based on established guidelines and procedures Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

ESSENTIAL JOB FUNCTIONS:  Works under the general supervision of the assigned division to provide advanced customer service, administrative support, and data maintenance duties.  Serves as Division liaison to all internal and external customers including: greeting and directing visitors, answering and screening telephone calls, and directing callers to appropriate individuals.  Assist City employees, citizens, and external agencies with information of services provided by the Division.  Provides information and assists in researching and responding to customers' requests from various organizations or individuals regarding services.  Monitors, manages, and documents service request/complaints emanated from the call center if assigned.  Coordinates, schedules, confirms, and maintains the Division calendar for appointments, meetings, conferences, and events.  Performs functions such as coordinating employee parking assignment by creating and issuing parking decals/hang tags and perform occasional parking garage audits.  Prepares, logs, distributes, and processes various documentation such as but not limited to check requisitions, accounts payable check request, bids and contracts and legal notices. Prepares and submits timesheets as assigned. Monitors and updates the manager on status of various projects and procedures.  May represent the division at various meetings and communicate specific information as instructed by the manager if assigned.  Compiles, prepares, and distributes meeting minutes.  Edits, and/or prepares written correspondence and reports, researches and compiles data for reports.  Prepares and creates presentations, spreadsheets and charts by using various Microsoft applications.   Maintains various records, files, databases. OTHER FUNCTIONS:1.  Performs additional functions (essential or otherwise) which may be assigned. TYPICAL PHYSICAL DEMANDS:  Must be able to communicate clearly both verbally and in writing.  Requires the ability to operate general office equipment such as a personal computer and telephone.  Requires some lifting and carrying objects such as office and presentation supplies weighing up to 15 lbs. TYPICAL WORKING CONDITIONS: Work is performed in an office.        MINIMUM QUALIFICATIONS: High school graduate or equivalent and five (5) years administrative office support, computer application, and/or customer service experience to include experience communicating detailed information to the public; or any combination of experience and training which enables one to perform the essential job functions.  Bachelor's degree in Business, Public Administration, or related college coursework preferred. One (1) year advanced clerical experience preferred.  Working experience using Microsoft Office Applications and Oracle software preferred. The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.   The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at [email protected].  

Planner & Service Coordinator in the Memphis, West TN areaSalary $70,000 - $75,000 + Benefits in the Memphis, West TN areaThis Maintenance company is growing and expanding their business. They are seeking a Planner and Service Coordinator who can thrive in this fast-paced, continually changing office environment. You’ll spend time communicating with management, customers, and technicians by both e-mail and phone. In this role, you will be scheduling daily activities and dispatching field service technicians & personnel.Your responsibilities as the Planner & Service Coordinator will include scheduling and managing the everyday activities of technical field service personnel and relationships with outside contractors. You must be able to effectively communicate with all levels of the organization. Other duties will include using your computer skills as at least half of this role includes the ability to use planning, scheduling, and routing software & technologies. You will need to be able to collaborate with other coordinators to optimize labor utilization. Other responsibilities include working with Service Technicians on sourcing parts and coordination and expediting to the job site. As the Planner & Service Coordinator, you will also respond to major contracted customers with daily service call updates and tracking information. You’ll work with the administrative team to maintain service call dispatching and use of the tracking systems.Minimum requirements for this Planner & Service Coordinator:1. Must have Engineering Degree2. At least 3 years of Coordinating and/or Planning3. Ability to handle multiple tasks simultaneously4. Solid experience with Microsoft Office programs such as Excel, Word, etc.5. Must be detail oriented6. Experience in the Service Industry is extremely helpful.TO APPLY: Email your resume OR teriATaustinallenDOTcomin MS Word or PDF (please remove the capital letters and replace with proper symbols). * All Interview, relocation, & fee expenses paid by hiring companies. Hiring companies offer excellent compensation packages, benefits, and generous relocation assistance or packages.Areas of Specialization...* Engineering * Six Sigma Black Belts * Accounting * Distribution * Human Resources* Materials / Purchasing * Quality Engineers & Managers * Manufacturing Management