Customer Service Salary in Massachusetts, USA

Job Description Supports John Deere Survey Process and Transportation Contacts customers in support of the John Deere Experience process monthly and follows up with calls and survey responses. Regularly communicates experience information to key store team members and inputs updates into the John Deere system Prepares, processes and mails tag and title documents especially for trailer sales in Florida and Georgia. Compiles and maintains a complete list of all outstanding title work. Reports to leadership on the status of any missing or problem titles and maintains a current list of outstanding titles at the end of month. Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work. Stays abreast of title regulations and updates team on regulatory changes. Attends seminars held by local licensing bureaus and any available training on title regulations. Time management applied to all tag and title daily routines. Other tasks as assigned. Job Requirements Makes monthly Customer Experience calls and updates customer contacts in the John Deere system Performs clerical duties including typing, filing, and completion of forms. Proficient with copiers, scanners, phone and voicemail systems, personal computers, and standard office software such as Microsoft Word and Excel. Answers phones, directs calls to appropriate individuals, and prepares messages. Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits. Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer All positions require pre-employment screening. Must be authorized to work in the United States.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Location: Marlborough, MASalary: $20.00 USD Hourly - $22.00 USD HourlyDescription: Our client is currently seeking an Information Center Customer Service Representative (CSR) to join their team.All qualified candidates may reach out directly to [email protected] for immediate consideration.As a CSR, you will play a pivotal role in providing exceptional service to customers through various communication channels, including phone, email, and chat. Your responsibilities will include processing transactions, resolving complex issues, and understanding and explaining a full range of banking products and services.Responsibilities:Effectively communicate with both internal and external customers, identifying their needs and resolving complex issues via telephone and electronic means.Perform a variety of transactions, including teller transactions, account withdrawals, and balancing duties.Build positive rapport with diverse personalities, maintaining a professional attitude.Navigate multiple computer applications while assisting customers.Understand and recommend the best products/services to meet customer needs.Interact with customers via phone, chat sessions, and email.Respond to customer inquiries promptly.Demonstrate expertise in online and mobile banking technology.Identify and report fraud occurrences.Provide online banking assistance, including password resets and bill pay.Assist with loan applications and inquiries.Meet call center performance metrics.Contribute process improvement ideas.Protect customer information and comply with regulations. Qualifications:High School Diploma required.1-3 years of customer service experience, preferably in banking or financial services.Intermediate technology skills, fluency in Windows Operating Systems, and Microsoft Office proficiency.Strong communication, multitasking, and problem-solving abilities.Availability for extended hours and weekends.This opportunity includes a flexible REMOTE work schedule, with in-office attendance required only on Wednesdays. Should the role pique your interest, please apply now! Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles. We are currently seeking a Customer Service Representative. This position will be located at our Agawam, MA area. Waltham Offers… Competitive Compensation! Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more! Paid Time Off (Holiday/Vacation/Sick) Award-winning Company Paid Training! Opportunities for growth, development, and advancement through an actual growth Awards and recognition Responsibilities Our Customer Care / Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field. What You’ll Be Doing: Provide exceptional support by ensuring both internal and external clients have a great experience Create daily schedule to ensure the completion of daily tasks, special projects, and assignments Assist in working with Accounts Receivable and Collections to update efforts Proactively provide customers with updates and follow-up in a timely manner Stay informed on accurate services and sales information in an effort to provide the customer with correct data Maintain and update detailed records utilizing customer service software applications Respond to generated leads and referrals to drive increase in business Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy while multitasking Qualifications What We’re Looking For: We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you. Requirements: High school degree or equivalent, Associates strongly preferred Strong organizational skills, attention to detail and ability to multitask Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Ability to work in a high volume, fast paced environment Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers We require successful completion of background check and drug screen Must be 18 years of age Salary Range: $20.00 - $26.00 per hour Want to learn more about working at Waltham Pest Services? Click Here! Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Description: Pay: Up to $16.00/ hourJob Type: Part TimeAs a Customer Service Associate, you serve a valuable role in the branch by providing a world class experience for our customers through friendly and courteous service. This position is a great way to start a fulfilling career at Capitol Federal and can provide you with the skills you need for advancement within the bank.Paid time off and holiday available on your first day! Benefits available to anyone working 20 hours or more per week!Branches are open Monday - Friday and Saturday mornings. CapFed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As a Customer Service Representative in the Travel Industry you'll be the go-to expert for individuals seeking seamless and unforgettable travel experiences. Your role involves understanding client preferences, booking flights, accommodations, and other services, and providing expert advice on destinations. With a knack for organization and a passion for exploration, you'll play a pivotal role in crafting dream vacations and ensuring clients have hassle-free journeys. Join us in making travel dreams a reality!*Flexible Schedule (full time or part time)*Work from Home*Travel Perks/Discounted Travel*Daily Live Training*One on One Support*Earn commission on your travel bookings both for clients AND yourself!Qualifications: Must be legally authorized to work in the United StatesIf you have a passion for travel, excellent interpersonal skills, and a desire to embark on a rewarding career in the travel industry, we invite you to apply for this exciting Entry Level Travel Advisor position. Join us in creating unforgettable travel experiences for our clients!

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Job Description:$25.00/HR based on experience!3-month contract initially (potential to extend based on performance/budget)- (Hybrid after 1-2 weeks- 3 days per week onsite and 2 remote).Responsible for: Invoice and settlement processing is large portion of this role, so we are seeking some experience with Coupa / ePASProcess invoices and settlements utilizing Coupa ePASWork through backlog of invoicesUpload into ePAS (Coupa) system for processingFollow up as needed regarding missing information, approvals, etc.Review emails sent to shared risk inboxes for general liability and workers' compensation claimsFollow up on claims or gather incomplete informationUpload into risk management systemEscalate to appropriate team member as neededAssist internal team with day-day administrative duties such as processing mailOther administrative duties if neededRequired Qualifications:Minimum HS Diploma/GED required, Some college preferred.1+ years of experience with invoices, backlogs, PO's but more administrative than finance.more administrative- email follow-up, tracking info, backlog processing, following up with partners external & internalExperience with ePAS and Coupa is desired.Prior customer service experienceAbility to organize and prioritize workflows and meet deadlinesInitiative-taking and once trained, able to work with little directionMicrosoft Office suite experienceEffective communication and organizational skills