Customer Service Salary in Knoxville, TN

POSITION SUMMARY Performs repairs on Medium and Heavy duty trucks of any make or model. Has advanced knowledge of all systems associated with these heavy and medium duty trucks. Achieves and maintains at least one (1) OEM certification that is represented by Branch; which will qualify the technician to perform warranty repairs. Maintains an acceptable level of efficiency for all repairs in accordance with company standards. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Has achieved and maintains an OEM certification to perform warranty repairs on OEM Equipment, for an OEM that is represented by the branch. • Performs at an 85% efficiency on any OE certified repairs on any 3-month average • Can diagnose and perform general repairs on all truck systems. • Has the technical ability to mentor other technicians. • Has the competencies to complete tasks in any prior technician classification. • Possesses prior documentation and / or certification as needed in any prior technician classification. • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one's self with a professional appearance, supports safe working habits, and complies with all company policies. • Owns all the tooling needed to perform the repairs associated with their certifications • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Three years related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret the most complex technical documents. • Interpersonal skills needed to teach, train and coach new technicians. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

POSITION SUMMARY Performs repairs on Medium and Heavy duty trucks of any make or model. Has advanced knowledge of all systems associated with these heavy and medium duty trucks. Achieves and maintains at least one (1) OEM certification that is represented by Branch; which will qualify the technician to perform warranty repairs. Maintains an acceptable level of efficiency for all repairs in accordance with company standards. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Has achieved and maintains an OEM certification to perform warranty repairs on OEM Equipment, for an OEM that is represented by the branch. • Performs at an 85% efficiency on any OE certified repairs on any 3-month average • Can diagnose and perform general repairs on all truck systems. • Has the technical ability to mentor other technicians. • Has the competencies to complete tasks in any prior technician classification. • Possesses prior documentation and / or certification as needed in any prior technician classification. • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one's self with a professional appearance, supports safe working habits, and complies with all company policies. • Owns all the tooling needed to perform the repairs associated with their certifications • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Three years related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret the most complex technical documents. • Interpersonal skills needed to teach, train and coach new technicians. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2ND SHIFT MONDAY - FRIDAY 3:00PM - 11:30PM.40 HOURS PER WEEK - SOME OVERTIME AVAILABLE

POSITION SUMMARY A Mobile Service Technician performs repairs And / Or maintenance on Heavy and Medium Duty vehicles at various locations away from the dealership. Holds responsibility for maintaining a client's fleet at their specific location or performs emergency repairs in the field. This position MUST be committed to providing an exceptional customer service experience which includes booking appointments, asking for additional business and develops / maintains relationships with customers. The potential candidate, under minimal supervision, will perform all functions of a fully qualified heavy and medium duty truck repair technician. Travel within the designated region as required, will work in the shop when no road work is available. ESSENTIAL DUTIES and RESPONSIBILITIES Functions as an on call roadside technician, performing repairs where it sits. Responds to calls 7/24 unless flagged as "unavailable" by the Service Manager. Foster a positive customer experience by listening to the customers need and develop an understanding of the overall complaint. Diagnose the problem via OE software and other means. Effectively communicate the issue to the customer in a professional and timely manner. Perform mechanical repair of vehicle components whether it's a medium or heavy-duty truck. Validate repair to ensure customer problem is resolved. Tag, wash, and box warranty parts and turn them into the appropriate dealer location. Manage a parts inventory on the service truck and keep the vehicle properly stocked. Effectively administer paperwork as required and in a professional and timely manner. May collect payments at the time services are provided. Maintain all aspects of equipment according to company standards to include basic maintenance, fuel/oil, cleaning and ensuring required inspections are performed and documented appropriately. Participate in service training objectives and utilize that training in the course of daily work. Perform additional duties and repairs as assigned. SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE Reports directly to the Service Manager or Designee daily to work out day-to-day tasks. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED). A college degree or a certificate/degree from a trade school is preferred, but not required. Previous dealership experience is preferred but not required. REQUIRED SKILLS Must pass MVR Check. Must have or be able to acquire a Minimum class B CDL endorsement. Industry certifications are preferred. Must pass pre-employment drug screen and background check. Must be able to have flexible schedule including working scheduled night and weekends. Schedule is based off customer workload. Owns all the hand tooling needed to perform repairs on heavy and medium duty trucks. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Paid Port to Port Tool Allowance Paid Training Paid Ongoing Training Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 6% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Gas Card Excellent Health Insurance options Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options 7 paid Holidays 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed

DescriptionTravel Manager – Shared ServicesFinance & AdministrationThe purpose of this position is to strategically plan, organize and secure domestic and international travel on behalf of the UT-Knoxville campus.  While the position is placed within the Shared Services Office, it will collaborate campus-wide and with the University's contracted travel agent, as well as with executives within and external to the campus.  This position reports to the Director of Shared Services in the Finance and Administration Unit and is responsible for travel arrangements for executive travelers, advisory board members, distinguished guests, executive job candidates and current campus employees who are conducting business with or on behalf of the Campus.  In addition to managing travel needs, this position will negotiate with travel providers and provide policy interpretation, risk mitigation and be a subject matter expert on travel related State and Federal Regulations and UT Fiscal Policy. This position will also be responsible for exercising considerable judgment as it relates to delegated approval of travel exceptions and whether they should be approved or denied. Impeccable customer service is foremost to success regarding needs and nuances of this role as it relates to specific constituencies and groups. A considerable amount of time is spent in dialogue via phone and email with travelers and travel vendors.    This position would be considered a key stakeholder as it relates to any travel-related contracts for the Knoxville Campus, UTSI and UTIA.  QualificationsRegular duties of this role include, but are not limited to:Travel Management: ·         Serves as the main point of contact for all UT- Knoxville operational travel needs and meets regularly with directors of departments and executive travelers to provide updates on travel policy changes, problem solving, and reconcile financial documentation from vendors. ·         Research, develop instructional content and conducts training sessions with the department staff, travelers (domestic and international), and campus administrators on departmental, campus, system, and state travel policies and procedures including the current processes and upcoming processes related to the new DASH ERP implementation. Assists with travel (individual and group) plans as needed. ·         Consult with administration, make recommendations, changes, and update travel programs based on findings. Negotiates the best rates as it relates to group needs including, but not limited to hotel agreements (meeting rooms, late check outs, complimentary or upgraded rooms, free parking, breakfasts, wi-fi, etc.), air charter agreements, bus charter agreements, and other travel agreements. ·         Manages last minute travel changes due to weather, hotel over bookings, plane or bus cancellations, or other crises. ·         Collaborates with vendors, internal and external travelers to ensure the most effective program is maintained. ·         Create individual and group travel itineraries and options for campus constituencies to review cost effective options for international and domestic group travel needs. Provides "white glove" customer service to senior campus executives as needed.Travel Administration:·         Campus liaison to UT contracted travel agent to coordinate commercial travel as necessary and discuss industry best practices. ·         Research, make recommendations, and provide detailed travel information to travelers.·         Participate in procurement of travel-related vendors at the campus level.·         Work closely with the Shared Services Office Director regarding needs of campus-level constituencies.Qualifications:Required Education: High School Diploma is required.  Preferred Education:  Associate's or Bachelor’s degree with travel certifications or technical training.Required Experience: Minimum of three years of relevant experience in corporate travel. The successful candidate for this position would have travel knowledge obtained through extensive personal or corporate domestic and international travel and previous corporate travel administration to be able to advise both travelers and campus executives regarding itineraries. Preferred Experience:  Five to ten years of experience in corporate travel experience using a booking tool and global distribution system is preferred. Required Technical Skills/Experience:  Ability to work across a wide constituency of travelers including providing "white glove" service to distinguished guests.  Ability to quickly solve problems and remain composed in potentially difficult situations where strong emotional intelligence and discernment is required. Adept at Microsoft Office Products. Strong character and integrity including trustworthiness as well as an attitude of flexibility, agility, and continuous improvement.Preferred Technical Skills/Experience:  Extensive personal or corporate travel experience which can be leveraged for advising on itineraries.  Strong negotiation skills, strong Microsoft Office skillset, operational knowledge of institutional Enterprise Resource Planning software including SAP or Oracle. Adept at Federal and State of Tennessee laws and regulations as well as UT Fiscal Policy as it relates to travel. Experience in developing instructional training content and conducting training seminars associated with ERP implementation. Job: Other ProfessionalPrimary Location: US-Tennessee-knoxvilleOrganization: Assoc Vc Finance & AdminSchedule: Full-timeJob Posting: Mar 28, 2024, 10:17:34 AM

Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities, depending on the positionOur Top Installers earn over $80,000 annuallyGenerous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: Assists the Installer or Lead Installer in the installation of residential and/or light commercial HVAC equipment and accessories. Work is performed under direct supervision. Key Responsibilities:Works under direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer's home Assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications Assists in the installation of ducts and duct fittings Performs duties so as to deliver of excellent customer service and sustain high levels of customer satisfaction Assists in the delivery and removal of equipment needed to complete the installation work Assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are being properly used, maintained, and properly accounted for As needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner Represents the company professionally, honestly, and ethically in all business matters and concerns Responsible with the Installer for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles and ResponsibilitiesReports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Qualifications:High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Mechanical aptitude and the ability to operate, or learn to operate, all necessary tools and equipment Basic skills in reading wiring diagrams Effective communication skills to communicate with customer and to provide excellent customer service Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Summary:Konexial has an exciting opportunity for individuals looking to enter the highly competitive and lucrative Enterprise Software industry. We are looking for customer support representatives with strong organizational skills and a high focus on customer service. The goal of a customer support representative is to support Konexial's rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of commercial "for-hire" transportation companies and private fleets. Candidates will need to demonstrate a strong ability to communicate with both end users and customer stakeholders for both web and app based applications and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting and resolving training and technical issues, providing account documentation, and assisting with account resolution/escalations, via phone, chat, and email.Your future job: Help customers with a wide range of general inquiries on product and/or account issues and questionsSolve customer issues and escalations about Konexial products and servicesExperience in multi-channel servicing including excellent phone skills and good writing skills for web, email, and text requestsAbility to prioritize work queue and backlog in addition to incoming customer requestsComplete help tickets for issues that require technical support or development team assistanceProvide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support requestModel and champion Konexial's cultural principles as we scale.Minimum requirements for the role:1-3 years of experience in a customer-facing role within a contact center environment Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainingsExperience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely mannerStrong problem-solving skills and a proven ability to deliver a positive customer experienceExceptional communication skills to effectively communicate with a wide range of customersExperience in a fast-paced environment managing multiple cases per day via phone, chat, and email channelsExperience working with ticketing systems (e.g. Zendesk, Pipedrive, ServiceCloud)Proficient with macOS and both Apple and Android mobile devices for app usageSolutions-oriented with strong problem solving skillsProven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our productsPassion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environmentDiplomacy, tact, and poise under pressure when working through customer issuesAn ideal candidate also has:Strong ability to actively listen and ask follow-up questions to drive customer successAbility to verbally guide customers to solutions in both app and web based applications Thrive in an unstructured, fast-paced, and change-heavy environmentAbility to work flexible hours when needed (nights and weekends) - Team works together to cover during vacation, absence, etc.Experience supporting service requests in billing, RMA, cancellations, and renewalsExperience supporting telematics systems, ELDs, and hours of service compliance is a plusTo Land the Job You'll Need:Ultra positive attitude and cool under pressureRock solid verbal and written communication skills with a strong focus on the detailsA knack for investigative research and strong critical thinking skillsAbility to work independently, coupled with keen awareness of customer satisfaction quesExcellent analytical, problem-solving and decision-making skillsAbility to work well in a team environmentExtra Awesome (Not Required):Fluent in a foreign language (We're growing!)A degree in whatever. We're Serious! Supply Chain/Logistics, or Business preferred.Some of the Perks:Enterprise software company ready for transformational growthCompetitive wagesHybrid Work Location Peer-driven training and ongoing supportCasual dress code and flexible working hours to fit with your lifeThis job is located in Knoxville, TN. We have remote opportunities available in limited states. Relocation assistance is not available, but anyone is welcome to apply. Konexial does not sponsor employment visas. Recruiters, please do not respond to this posting. Konexial is an Equal Opportunity Employer.Company DescriptionKonexial is not your typical software company. With a mission to debunk the traditional methods of transportation software development, we have created a solution that makes the big players in enterprise software curse our name. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we focus on making superb software that's easy to use, serving customers with a high sense or urgency and driving long-term value with constant, continual improvement.Fellow adventure seekers: Embrace your desire to be different and join us in our quest for simplicity. As crazy as it might sound, we have a deep and abiding passion for taking the complexity our clients face every day and breaking it down to the simplest possible solution. To learn more about Konexial's software please visit us at www.Konexial.com.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.Job DescriptionCore ResponsibilitiesProvides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.Assists Store Leadership in Inventory and Merchandising responsibilities:Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationHigh School Diploma / GEDCertifications (if applicable)Relevant Work Experience0-2 YearsPDN-9bcd7174-fad4-472c-a1e9-7d8c3b0c9f97