Guest Service Agent Salary in Indiana, USA

Division:Eskenazi HealthSub-Division:HospitalReq ID:19683Schedule:Part TimeShift:VariedSalary Range:$14.44-$19.11Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.FLSA StatusNon-ExemptJob Role SummaryThe Room Service Coordinator is responsible for maintaining electronic diet orders, supplements, tube feeds, and nourishments per physician's orders, as well as communicating patient needs with other medical practitioners. This position is responsible for essential tasks associated with patient meal service by assisting patients and guests with meal selections via centralized call center and/or at bedside.Check out this video about what it's like to be apart of our team with Eskenazi Health:Food and NutritionJob Requirements• Associate's degree; OR two years of experience in customer service or food and nutrition services in a comparable position• Must complete training and competencies as Room Service Associate as a prerequisite for job placement• One year of experience in food and nutrition services with an emphasis on therapeutic diets and patient care• Ability to read, write and understand English required; ability to read, write and understand Spanish preferredEssential Functions and ResponsibilitiesEmbodies excellent customer service skills, assisting with meal tray assembly, delivery, and sanitation, and serving as a resource to other service personnel throughout the hospital system; works in a team-based environment and communicates daily with patients, visitors, guests, and other personnel within the department and on hospital floors in order to maintain optimal patient feedingOffers appropriate menu selections to patients and guests in accordance with physician-prescribed diet restrictions; obtains patient meal orders via electronic menu management system in conjunction with phone system, and routes tickets to kitchen for tray assembly; follows established call center and bedside scripting in order to obtain room service meal orders; advises patients on allowable food items based on prescriptive diet order; applies necessary changes to patient meal orders to meet established meal goalsFollows hospital and departmental procedures related to patient identification and standards of care in order to maintain patient safety; washes hands upon entry and exit of patient rooms, dons appropriate personal protective equipment (PPE), etc; prepares and verifies enteral formulas, nutritional supplements, and snacks for prescribed patients; utilizes active patient identification per hospital standard of patient name and date of birthEmbodies excellent customer service by upholding a professional attitude as a representative of the department when interacting with guests, visitors, patients, and employees; resolves patient and visitor complaints in a timely and efficient manner; obtains feedback information from patients in order to assess overall service performance; advocates for patient care by communicating directly with Registered Dietitians, Certified Dietary Managers, or other necessary personnel in order to fulfill specialized patient requests; serves in the department command center and follows emergency procedures as directed by the incident commander; communicates with nursing staff regarding patients who need special accommodations such as isolation trays, insulin patients, therapeutic needs, allergies, etc.Handles food and food service areas in accordance with Indiana State Department of Health, Joint Commission regulations and departmental policy and procedures; follows a daily cleaning schedule of assigned areas in order to maintain cleanliness/sanitation; identifies and safely uses chemical cleaning agents stocked for various pieces of service equipment, table tops, floors, and dish machine; prioritizes hand-hygiene within the kitchen in addition to utilizing disposable gloves when indicated; adheres to departmental hygiene and dress-code standards in order to provide safe food to vulnerable populations; uses the First-In First-Out (FIFO) rotation method when supplying inventory items to patient floors and/or re-stocking supplies for the patient room service lineMaintains productivity standards in order to assure patient meal orders and supplies are obtained, assembled, and delivered in established time frames; obtains meal orders in established time frame in correlation with daily patient census and assigned workload; works closely with menu management software to support all job and department related tasks; logs inventory supplied to various cost centers via requests routed throughout the health care system; updates patient information to maintain accurate records and runs reports related to patient and/or retail feeding; may process payments for non-patient feeding requestsCompletes other associated job duties as assigned;Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.Nearest Major Market: Indianapolis

Property DescriptionThe Alexander, A Dolce Hotel is a contemporary and upscale hotel located in the vibrant city of Indianapolis, Indiana, offering an exciting and dynamic work environment. As a job applicant, joining the team at The Alexander means being part of a distinctive hotel known for its modern design, exceptional service, and prime location in the city's downtown arts and cultural district. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. The Alexander is committed to creating a guest-centric work culture that values teamwork, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and energetic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Alexander presents a unique opportunity to be part of a dynamic hotel that is at the forefront of Indianapolis' hospitality scene.OverviewOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Front Desk Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. Come join our family!ResponsibilitiesThe Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.What You'll BringAn outgoing personalityA positive attitudeFlexibility Hospitality experience not required but a preferredJob DutiesAnswer guest questions and offer information and assistance.Answer telephones.Check guests in and out.Communicate with other departments to fulfill guest needs.Maintain work area neat and organized.Maintain keys in secure area.Report all unsafe conditions immediately.Update information in the computer systems as needed (i.e., post charges).Attend all mandatory meetings.Follow checklist for required duties and timelines.Process personal and traveler's checks, handle safe deposit boxes.Read, pass on log and communicate with previous shift. Run reports and complete them, i.e., high balance, cash basis, etc. Other duties as assigned by Supervisor.Qualifications• Prior cash handling experience necessary.• High School graduate or G.E.D. equivalent.• 7th/8th grade math skills required.• Ability to communicate effectively with the public and other employees.• Read, write and speak English fluently.• No employee will pose a direct threat to the health/safety of self or others.BenefitsExcellent medical benefitsDentalVision 401KPet InsuranceEmployee PerksVerizon discountGym discountsFree Parkingand much more!

Apply in minutes, right from your phone. What are you waiting for? Apply now to join one ofFortune's Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunitiesforgrowth with Hilton's continuously growing community! A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Respond to guest inquiries and in a timely, friendly and efficient manner Provide driving and/or walking directions to guests to local destinations Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions Assist fellow team members and other departments wherever necessary to maintain positive working relationships Provide or obtain accurate information What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Property DescriptionThe Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and fulfilling career path. The Westin Indianapolis is committed to creating a culture that values personal and professional growth, teamwork, and exceptional guest experiences. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, advance their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Westin Indianapolis presents an exciting opportunity to be part of a renowned hotel that is dedicated to creating memorable experiences for guests in the vibrant city of Indianapolis.OverviewAre you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.Responsibilities:Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.Provide information about hotel facilities, services, and local attractions.Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.Process guest payments and maintain accurate records.Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.Maintain the cleanliness and organization of the front desk area.Assist in administrative tasks, such as answering phone calls and handling reservations.Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!QualificationsHigh school diploma or equivalentPrior cash handling experience necessaryExceptional communication skills Very good computer skillsAbility to work flexible hours including weekends and holidaysStrong problem-solving skillsAbility to multitask and work in a fast-paced environmentExperience in customer service is preferredKnowledge of hotel or resort operations is a plusBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.