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Quality Improvement Specialist
UCAN (Chicago), Chicago
Position Title: Quality Improvement Specialist I Department: Management and General Reports to: Vice President of Quality Improvement, Impact & Analysis Position Objective and Summary: The Quality Improvement Specialist coordinates numerous program evaluation, quality improvement and quality assurance functions within UCAN; including monitoring programs for compliance toward quality standards, implementing tools used for program and service evaluation, and organizing data collection and information analysis. The QIS is responsible for collaborating with programs staff to allow open communication and a dialogue to ensure a QI feedback loop is in place. The QIS is a support to each program and is responsible for bringing out the best work of each team member whenever possible. Essential Functions and Responsibilities: Best Practices • Consults and advises UCAN programs on adherence to Council on Accreditation (COA) Standards and other program-specific accreditation standards. • Develops and manages plans for COA review preparations and maintenance. • Consults and advises UCAN programs on compliance with Medicaid Rule 132/140 and associated contract obligations. • Provides technical assistance for the overall Medicaid service and billing process • Supports preparation for Medicaid reviews. • Maintains familiarity with IDCFS Rules & Regulations, as well as other contractual obligations , and acts as a resource to programs in this area. • Maintains familiarity with ethical standards and mental health law, advising programs in this area. • Maintains knowledge of current clinical best practices, educating programs in this area. • Provide leadership in the area of program evaluation by staying abreast of developments in the field. • Researches current evidenced-based practices, relevant to UCAN programs. • Assesses programs current practices and use of evidenced-based practices, and advises in this area. Program Monitoring, Evaluation & Outcomes • Develops and manages implementation of plans for program evaluation and improvement. • Designs data collection systems for evaluation, as needed, and oversees data analyses and interpretation of data to make recommendations. Works collaboratively with programs to discuss findings and make program improvements. • Facilitates and leads programs in the development, use, and revision of program plans including a literature review, logic model, outcomes development and measurement plan. • Maintains a system for development, review and maintenance of program plans. • Assists with the development of plans for measuring and tracking outcome data. • Recommends improvements in evaluation questions, outcome measurement, analysis, presentation, and utilization. • Facilitate and discuss program monitoring and improvement with management teams through the Performance and Quality Improvement (PQI) Meeting with identified programs. • Adapt individual program PQI processes to be inclusive of required outcomes, best practice standards, agency initiatives, and program goals on an ongoing basis. Utilization Review • Contributes to the development of and assists in the maintenance of all quality standards, including service provision and documentation; works with service providers to assure compliance to these standards taking into consideration agency and program needs, as well as COA, Medicaid and other contractual obligations. • Collaborates with service providers on quality principles and value of meeting/exceeding quality standards; provides training to respective staff on establishing best practices. • Coordinates Utilization Review processes; completes on-site reviews and provides feedback to workers regularly. • Analyzes, summarizes and reports on the results of the Utilization Review and prepare quarterly reports to address trends in findings • Create action plans with program teams to address deficiencies found in the Utilization Review Quarterly report and monitor results over time to ensure improvements are made. Data Management • Runs discrepancy reports to ensure data accuracy. • Acts as a support to the agency in the use of UCAN's information management systems, as well as other identified systems. Customer Satisfaction • Develops methods for obtaining customer feedback, including surveys, focus groups and interviews. • Consults with Program Leaders to develop individualized survey questions for obtaining consumer feedback and supports the administration of customer surveys, in collaboration with programs. • Designs and conducts focus group as needed • Analyzes the results of customer feedback and reports results to program staff and other stakeholders.. Collaboration • Serves as liaison between IT, Development and program to ensure program needs are being met • Builds relationships with staff through program management through attending team meetings, providing 1:1 training (when necessary), and consultation to ensure open channels of communication. • Maintains knowledge of other QI functions in the agency and collaborates on team projects. • Conducts trainings and provides program education, as identified. • Serve as Project Manager and coordinate efforts amongst team members when assigned. Other Duties as Assigned • Perform any other duties needed to help drive UCAN's Vision, fulfill its Mission, and abide by its Values. Professionalism and Work Conduct • Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN. • Acts in a professional manner at all times and maintains appropriate boundaries with customers. • Demonstrates accountability for results and keeps commitments to others. • Reports to work, meetings, training, and job related activities prepared and as scheduled. • Demonstrates openness and respect for cultural and socioeconomic characteristics of youth, families and coworkers • Understands and supports UCAN's standard of cultural proficiency and strives to meet it. • Responds to youth and their families, UCAN staff, external monitors, service providers and other stakeholders in a timely manner and ensures follow up to adequately address their needs. • Performs other related tasks as required or assigned. Education /Job Experience/Certification: • BA/BS in human service field required, • Minimum 2 years work experience in social service field required. Special Knowledge and Qualifications: • Proficient with Microsoft Office applications, particularly in Excel. • Strong verbal and written communication skills. • Excellent decision-making and analytical skills, with the ability to resolve problems and correct errors. • Excellent interpersonal skills, with the ability to exercise discretion and judgment in dealing with colleagues and customers. • Strong multi-tasking and organizational skills, with the ability manage numerous projects simultaneously under deadline pressure. • Working knowledge of COA, Medicaid or DCFS standards (depending on role) preferred. • Automobile and valid Illinois driver's license required. Position Status: Full Time Non-exempt
Director of Franchise Learning & Development
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionMcDonald's US Franchising Strategy team is aligned around a vision to make McDonald's the greatest franchising opportunity for generations to come, supported by the industry's leading franchisor. We will do this by offering the best financial outcomes and access to the leading brand, by providing the most upside potential for franchisees to achieve future growth and fulfill their personal and professional goals, by building towards the future to ensure McDonald's franchising leads the competition on performance and innovation, and by elevating and maintain our brand as the leading franchisor. Read more about US Franchising Strategyhere.We are looking for a dynamic Director - Franchisee Learning, to join our team. In this role, you will:Lead the gold standard Learning strategies for our future franchisees to elevate and maintain our brand as the leading franchisorCoach and develop a high performing team to provide elite learning experiencesEnsure a white glove experience for all candidatesLead the Franchise Academy and programs through growth with innovative and creative solutionsAlign all Learning efforts with Franchising strategies and visionUse Learning & Development, Operational, and Customer First Mindset expertise to ensure modern, relevant, and current curriculumAct as a strategic partner and collaborator across the system including with Franchising, L&D, Field Office leadership, technology, and global partnersCreate and lead Franchising learning solutions to support Field Office partnersImplement training solutions from Global Franchising and L&D partnersLead measurement and develop KPIs to track effectivenessQualificationsExtensive experience in learning & development functions with a broad focus to include forward-thinking design, development, learning systems/technology, learning measurement and operational excellence, including virtual and face to face learning experiencesExcellent coaching and mentoring skills, proven history of leading a teamExcellent ability to align and collaborate with people at all levels of an organization, from MHQ to crew to franchise owners; experience working cross-culturally with varied colleaguesStrong eye for business and insight, with the ability to translate strategic business goals into programs that thoughtfully balance the evolving priorities of the organizationExceptional project management skills on sophisticated and evolving workInnovative, growth mindset with skills to lead others through change and scale the businessBachelor's Degree required; preferred MBA, Master's Degree in HR or related fieldAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Principal Designer
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionThe McDonalds Global Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and crew members around the world.The position requires demonstrable expertise in solutions with strong design work, UX research, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle, but with a focus on blue-sky, boundary-pushing concepts, UI, visual and interaction design. The Principal Designer will play a key part in elevating the standard of design within the organization and ensuring overall alignment and consistency across Product areas. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to lead large initiatives with minimal direction.Responsibilities:Your attention to detail is renowned, your design and research skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work. Your superpower is the ability to make connections across various products to establish a seamless customer experience across all channels.• Be an excellent leader and practitioner giving guidance to design simple, engaging, and intuitive experiences in both web and native/hybrid ecosystems thinking through the physical aspect of an Omnichannel experience• Be the catalyst to push innovative design concepts based on a deep understanding of user needs and business objectives; willingness to try new innovative approaches and iterate• Understand technical, business, and time limitations and design within these constraints• Lead throughout the entire design process by designing experiences that infuse empathy and creativity that will also inspire and serve as guidance for all other disciplines to deliver towards• Execute on user research and usability tests and ensure the findings are incorporated into design decisions• Obtain buy-in from stakeholders, explaining how design solutions addresses the identify problem/ user need• Lead complex, multidisciplinary projects from start to finish• Balance near term execution and far-term strategic investigations by being a forward looking, innovative thinker that will define north star (ideal) experiences• Communicate the value of design within a design and business context, and identify the critical design trade-offs to deliver value-add solutions• A solid grasp of user-centered design (UCD), human computer interaction, planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns• Part of a multi-disciplinary discovery squad, you will be working to uncover opportunities for product development, identifying, quantifying the value and validating potential solutions with customersQualificationsBachelor's degree preferred in a related field (HCI, UX Design, Product Design)• 10+ years of hands-on experience in digital design (browser + app at minimum)• Expert in Figma• Expertise across all facets of human-centered design and user experience, spanning UX strategy, experience/interaction design, user research, prototyping, and visual design, but UI, visual and interaction design superpowers• Experience translating qualitative and quantitative data into design decisions• Experience with designing experiences for consumer applications and/or enterprise experiences• Solid understanding of experience design principles and best practices• Flexibility and openness to feedback from cross-functional team members• Strong prioritization, planning and time management skills• Attention to detail and follow through• Excellent verbal and written communication skills; superior at relationship-building• Ability to think fast and slow and know when to do each• Portfolio or equivalent asset containing examples of digital design solutions and your thought process, success and failures, getting to the outcome• Well versed in facilitation techniques that enable groups to build clarity and alignment• Proven ability to lead indirectly and influence without reporting lines• Understanding of accessibility standardsPreferred:• Understanding and knowledge of mobile human interface guidelines (Apple's HIG and Google's Material Design), current possibilities and limitations of hardware and operating systems• Master's degree in Human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical fieldAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Manager, Compensation
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionThis position, located at McDonald's headquarters in Chicago's West Loop, will support our Corporate Globalized Functions. This role will be responsible for design and the day-to-day analysis, evaluation, execution, and communication of programs and policies related to compensation. The Compensation Manager will work cross-functionally with HR Business Partners (HRBPs), Functional Leaders, Organizational Design and the Global Total Rewards (GTR) team to ensure our Corporate employees are competitively rewarded across the globe.Responsibilities:Provide support and guidance to HRBPs through the waved implementation of a new Human Capital Management systemOversee GTR approval for the enterprise Hiring Governance processEvaluate new roles for adherence to McDonald's global job leveling criteria using Mercer's IPE (International Position Evaluation) ToolMarket price staff positions at all levels of the organization utilizing external market data and internal position comparisons to aid in the development and maintenance of salary range structures by countryMaintain the external market data management system, Payscale, and serve as subject matter expert on market data and related reportingIn partnership with Talent Acquisition, prepare compensation recommendations to facilitate promotions, lateral job changes, and international transfersAct as the GTR focal for the Annual Compensation Cycle, educating managers on the process and timeline, reviewing merit, adjustment and LTI recommendations, providing rollup reporting to Functional Leaders and HRBPs, and participating in compensation planning calibration sessionsConduct adhoc analysis as needed to support data driven decision makingPartner with other Total Rewards team members to develop education/communication materials on compensation fundamentals and identify opportunities to streamline, standardize and enhance existing processesQualifications4-7 years of proven experience specializing in compensation design, job architecture and total rewards packagesExperience working within a globally complex, multi-site organizationProven analytical experience involving large volumes of dataAdvanced knowledge of Microsoft Suite: especially Excel and Power PointExceptional verbal and written communication skillsSolid understanding of compensation fundamentalsAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
QA Analyst- Food Safety and Quality Systems
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionThe U.S. Food Safety & Quality Systems Team (FSQS) is part of the North America Supply Chain function that enables the McDonald's System to connect customers with food they love and trust. Primary responsibilities include:Develops and acts as a US FSQS data expertresponsible for the daily oversight, management, analyses and reporting for multiple information and compliance databases.Translates data and metrics into scorecards and other team needs to aid in driving FSQS performance across the 3LS.Continuously improvesand optimizes the USFSQS team's capability to manage performance, while proactively seeking ways to improve data accuracy and integrity.Builds strong relationshipswithin the USFSQS team as well as developing relationships with all of US Supply Chain and key partners across the business, establishing and building open lines of communicationProvides ongoing information and compliance database coaching and trainingensuring cross-functional team engagementLeads self and provides lateral or informal leadership across different areas of the businessKey Needs of the RoleFSQS performance tracking and reporting, managing the delivery, summary and analysis of relevant information, enabling the USFSQS team to develop appropriate strategies in areas such as supplier, distributor, restaurant and product performance metrics, compliance to US and Global standards, etc.Anticipates current and changing business needs, collaborates in the development, execution and reporting of the department plan and scorecard and KPI measurements.Maintains and utilizes all global and US databases (e.g. RizePoint, Product Incident Database) with accountability for tracking tools development and enhancement.Provides oversight and daily management McDonald's Product Lifecycle Management tools, with specific focus on verifying global and US governance compliance, actively managing issues and finding consensus solutions.Maintains up-to-date knowledge of technology and data systems, bringing Innovation & Technology ideas and potential solutions to the team.Qualifications3+ years of Quality Systems experience, QSR/Food industry preferredBachelors Degree required. Preferably in food science or related fieldProficiency in Excel, PowerBI experience preferredUnderstand organizational project, program and/or product lifecycle management concepts.Possess strong analytical skills including problem solving and critical thinking skillsAbility to catch on and adapt to new technologies and systemsPossess excellent verbal and written communications skills to effectively communicate information with FSQS team members, supply chain and the others across the systemAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Manager, US QS Supplier & Distributor Performance
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionThe U.S. Food Safety & Quality Systems Team (FSQS) is part of the North America Supply Chain function that enables the McDonald's System to connect customers with food they love and trust. Primary responsibilities include:Primary ResponsibilitiesDevelop and deliver technical understanding and business insight to provide US Supplier and Distribution solutions to serve safe, consistent, gold standard food and drinkImplement, maintain, and improve dedicated food safety and quality systems, focusing on results most meaningful to the customer and business today and for tomorrow (future-proofing)Execution of USFSQSGoals & Key Performance IndicatorsLeads self and provide lateral or informalleadership across the Three-Legged Stool.Enables Prioritization, Agility & Consistency processes and ways of working, focusing onDriving Results and Outcomesmost meaningful across the supplier and distributor network today and for tomorrowKey Needs of the RoleProactive management and oversight of US Suppliers and Distributors, driving a continuous improvement culture and optimizing day-to-day food safety and quality performanceUse data integration and prioritization to establish change, proactively manage issues, and drive performanceAnticipates current and changing business and customer needs and manages emerging quality and food safety riskCollaborates in development, support, and execution of the department work plan and scorecard measurements.Collaborate and communicate across 3LS, maximizing impact as a member of the U.S Supply Chain team and across the US and GSC/global business to influence change, proactively manage issues and improve food safety, quality, AH&W, and overall supplier and distributor performanceBenchmark within and outside of the system, driving FSQS Innovation and sharing the McDonald's story; partner and collaborate on industry issues, to identify and integrate best-in-class practices, and driving FSQS excellence across US Suppliers and DistributorsQualifications6+ years of hands on experience with developing and implementing food safety and quality systems that can be executed at a high level.Bachelors degree required, food science preferred, with at least 8 years of food product production/quality systems and/or food industry experience.Excellent problem solving skillsPossess strong verbal and written communications skills to effectively communicate information with FSQS team members, supply chain and the others across the systemAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
FP&A Manager
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionThe FP&A Manager will be part of the Business Advisory Services team within the Corporate Controller Group. As a part of the Global Finance team, this role provides financial expertise, direction, and strategic thought partnership to another Global department.Responsibilities include but are not limited to:Act as one of the Finance Business partners.Assist with special projects (e.g., act as ongoing Finance SME on large workstreams, build cost-benefits analyses, advise on cost savings, etc.)Understand, report on, and explain spend drivers within Global Finance andleadership; this work will require an individual to operate at the executive-level and the lowest level of detailBuild relationships with both VPs and their teams to create clarity and enable decision-making related to budget, i.e., correlate large amounts of financial data into simple, meaningful cross-functional business discussionsAct as a key contributor/creator of the McDonald's Corporate annual budget (once per year,beforethe year begins) and McDonald's Corporate forecast (multiple timesduringthe year) - the two processes work together to plan for and manage spendOversee the month-end close process, including issue resolution, budget owner management, variance analysis, and monthly reportingManage all components of Global Financespend - including Operating Expenses Capital Expenditures - and ensure appropriate representation on the Income Statement and Balance SheetInteract, influence, and build strong relationships with all areas of the Corporate Controller Group, Technology, and other McDonald's departments, building open lines of communication and trustQualificationsBachelor's degree (or equivalent) in Accounting or Finance5+ years of experience; previous FP&A, Big 4, or similar experience preferredAdvanced Excel and PowerPoint proficiencyExecutive-level communication skills and presence - ability to level-up the details, identify what's important, and advise our leadershipProven track record of managing competing priorities and addressing roadblocks -desire to work independently amid ambiguity in a fast-moving environmentStrong interpersonal skills - ability to interact with all disciplines, levels, and cultures and build relationshipsA strategic mindset, bias towards action, skepticism of the status quo, and can-do attitude - someone who is not afraid to dig in, uncover problems, and find solutions as a collective teamAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Innovation Project Manager
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionJob SummaryThis is an exciting, highly visible role within the Strategy, Innovation, and Planning team. As an Innovation Project Manager, you will play a pivotal role in our Agile transformation and support the Director of Product Portfolio Management as well as Innovation Mission Teams in unlocking step changes in Customer and Employee experience across the McDonald's system.Key ResponsibilitiesYour expertise will be instrumental in promoting a culture of continuous improvement, efficiency, and innovation. You will:Use your deep knowledge of the design thinking and Agile frameworks / methodologies to help teams and the organization at large understand how to practice agilitySupport the innovation leads in creating an environment that fosters high-performing teamsCollaborate with teams at all levels of the organization and facilitate the adoption of standard intake, prioritization, and innovation processesYou'll be invaluable to one or more highly cross-functional Innovation teams by helping them self-organize, focus on outcomes, and be accountable to rapid progress. You will:Support the work progress of one or more innovation teams, depending on the size and complexity of the problems to be solvedSupport innovation leads, as a leader and advocate for iterative de-risking methods, in executing agile best practices, promoting self-organization, and driving toward high-functioning teamsEmpower innovation teams to achieve incremental milestones by holding them accountable and assisting with removing barriers to team's progressManage tactical aspects of each with agility, including timelines, meetings, budget updates, and other required coordination to ensure work progresses at an appropriate paceYou will provide strategic support to the Director of Product Portfolio Management by:Supporting operationalization of the Customer and Restaurant Product Portfolio Intake and Prioritization process, identifying tools and leading change management and communication effortsExecuting the Customer and Restaurant Product Portfolio Intake and Prioritization process with a particular focus on work that generates the most business value for McDonalds as part of overall organizational strategySupport development of proactive and comprehensive communications of intake and prioritization decisions to necessary teams across the McDonald's system to enable rolling planningQualificationsBasic Qualifications Minimum of 5 years participating in and managing complex projects and/or agile teams using iterative de-risking approaches. Understands product operating models, agile, design thinking and innovation frameworks.Excellent communication and presentation skills, with the ability to effectively communicate sophisticated concepts to both technical and non-technical audiences at all levels of the organizationStrong ability to adjust and adapt to changing needs by employing relevant frameworks in a flexible way to match the culture and needs of each teamAbility to be a team player and collaborate with a variety of stakeholders at all levels and functions within the organizationKnowledge and understanding of McDonald's internal processesExperience participating in complex initiativesBachelor's Degree in related field or equivalent work experience requiredPreferred Qualifications 8+ years managing complex projects, programs and/or agile teams using iterative de-risking approaches.Demonstrated ability to create lightweight structure where there is significant ambiguity while leading and influencing to drive the change forwardExperience with strategic intake and prioritization processes designed to drive business value within customer facing technology portfolios in large organizationsExperience with financial planning and budgeting within large organizationsProficient understanding of a variety of customer facing business problems and technologies used to solve themDemonstrated ability to lead through change, advocate for and influence agile innovation modelsAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Accessibility Lead Analyst, Experience Design
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a mostly hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our employees, crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionAt McDonald's, Digital Accessibility is a part of the Experience Design team, which is a key part of the Customer Experience team (MCX). We aim to create user-centered experiences that deliver a cohesive and enjoyable experience for customers and restaurant team members around the world.This is an individual contributor role where a successful candidate focuses on embedding accessibility into complex design and business problems, cross-channel and across customer journeys.A successful candidate:Can identify barriers in the digital space from their deep knowledge of and strong skills with assistive technologies, human abilities, and accessibility principles;Crafts and effectively communicate feedback from lenses that can be both detail-oriented and attuned to consistency across channel;Capable of developing deep relationships to serve trusted advisor, product teams and designers, while supporting critical initiatives within the Agile processThis involves evaluating current practices and offering actionable guidance to respond to changes related to compliance and inclusivity to teams overseeing the web, design system, kiosk, and mobile global products. This role will support the Accessibility Manager for Global Products.Core ResponsibilitiesCollaborate and Advise:Serve as a collaborative partner and expert advisor to Web and Design System teams on design principles, standards, and accessibility guardrails, ensuring a cohesive digital experience. Occasionally, they will partner with Kiosk and Mobile App teams.Documentation and Reporting:Updating and maintaining accessibility presentations and self-service documentation to reflect current standards and practices for Product teams. Craft accessibility requirements in the Design System in partnership with design and tech.Continuous Learning and Technology Interaction:Actively pursue ongoing education in emerging accessibility technologies and best practices. Stay informed about the latest advancements in platforms and accessibility tools. Requires a proactive approach to learning and the ability to apply new knowledge to enhance accessibility across the previously mentioned channels.QualificationsSix (6) years digital accessibility experience in the public or private sector required.Highlight knowledge of digital accessibility standards and guidelines, across various countries, and the ability to apply them across web, app, and kiosks.Experience designing inclusive flows that consider user interactions from a variety of human ability lenses.Understand front-end development technologies (HTML, CSS, JavaScript, NextJS).Understand server side and client-side renderingExperienced working with Design Systems.Excellent time management and organizational skillsAbility to manage a diverse workload of projects with strong problem-solving skills.Proven ability and willingness to work collaboratively in a fast-paced environment, communicate effectively across different teams and disciplines.Preferred RequirementsBachelor's degree preferred in a related field (HCI, UX Design, Product Design) or equivalent experience.Expertise across all facets of human-centered design and user experience, spanning UX strategy, experience/interaction design, user research, prototyping, and visual design.Experienced with accessibility in application frameworks/languages like C#, .NET, Angular, NextJS, SwiftExperienced incorporating accessibility guidance within Single Page Applications (SPAs)Experienced in marketing technology and authoring tools like Adobe Experience manager.Experience using design collaboration tools such as Figma, Adobe XD, or SketchExperience in community building or educational initiatives related to designPortfolio displaying previous work in accessibility (recommended, but not required).Additional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Manager, HR Strategy Transformation
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionWe are seeking a highly skilled Manager, HR Strategy Transformation to collaborate with business leaders and Global People ("GP") counterparts to develop and implement people strategies that align with the overall business strategy. This role requires a proactive approach to identifying talent-related gaps, defining mitigation strategies for people-related risks, and leveraging data analytics to drive people-centric outcomes.Responsibilities:Collaborate with functional business leaders and GP counterparts to develop and implement people strategies that align with the overall business strategy.Identify talent-related gaps causing operational inefficiencies and define strategies to mitigate people-related risks within specific functions.Act as a liaison between the enterprise and People Solutions to develop programs and policies targeting specific people-centric outcomes.Utilize OrgVue for talent selection and lead data analytics efforts using OrgVue.Provide coaching and consultation to senior leadership on people-related opportunities and challenges.Support leadership development activities as requested.Leverage people analytics and industry data to yield insights for improving GP programming and people-related practices.Collaborate with Market Functions People Partners to ensure market trends and goals are incorporated into annual GP priorities and programming.Directly influences the achievement of operational goals of a team.QualificationsBachelor's degree required in a related field2-4 years of experience requiredExperience managing large complex programs and matrixed teamsExperience with executive coaching and/or HR consultingDeep understanding of industry business trends aligned to drivers of value within the marketAdditional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.