Banking Salary in Idaho, USA

College Board - Finance DepartmentHybrid - NYC(Onsite a few times per Month)About the TeamThe Investments & Strategic Initiatives (I&SI) team at the College Board is a highly visible and prestigious group that offers tremendous opportunities for professional development. This is a team of four that is committed to delivering top-notch financial and strategic analysis to support critical business and investment decisions. This team has unique exposure to the fast-growing EdTech and impact investing sectors and will collaborate closely with other divisions, including the well-known Advanced Placement (AP), SAT, and BigFuture programs. This team is at the forefront of EdTech investments and will help to drive meaningful change that transforms the lives of students across the globe.About the OpportunityAs an Associate on the I&SI team, you will play an integral role in driving financial excellence at the College Board. Your responsibilities will include building sophisticated financial models, developing compelling business cases, and evaluating equity investments and strategic initiatives that align with the College Board's mission. You will be instrumental in identifying new areas of growth and making significant contributions to preserve the College Board's financial strength, ensuring that all students have access to a bright and prosperous future. In this role, you will collaborate closely with senior leaders from the Finance, Strategy, and Executive Leadership teams to evaluate and execute strategic initiatives and impact investments. We encourage applicants who aspire to attend a top Business School to pursue their MBA after 2-3 years, in the past, this has differentiated previous Associates from those who follow a more conventional path.In this role, you will:Lead Corporate Finance Projects (50%)Partner with business and finance leaders to provide analytical support to optimize strategic decisions.Build and maintain complex financial models including 3-statement forecast models, buy-versus-build analysis, and financial return analysis.Evaluate financial impact of acquisitions and strategic partnership opportunities.Prepare effective presentation materials and memos that summarize financial analysis and recommendations for senior executives.Develop deep expertise in College Board programs and new markets that are of strategic importance to the College Board.Grow our Impact Investment Portfolio (50%)Originate investments in mission-aligned private companies for the College Board's growing impact investment portfolio via industry research and meetings with Edtech investors and entrepreneurs.Participate in due diligence process to evaluate mission impact potential, financial return, and strategic benefits of investments in early-stage education technology companies.Lead all aspects of the financial analysis to evaluate investment opportunities.Support portfolio management and reporting process for impact investment portfolio.Prepare investment memos and participate in Investment Committee approval meetings.Research public and private companies in the education technology sector and prepare company overviews for College Board executive leadership. About you, you have:A minimum of 2 years of experience in financial analysis, in investment banking or a principal investing role. Exceptional attention to detail.Professional training in financial modeling and valuation, and a strong understanding of accounting.Strong quantitative skills with a finance, accounting and/or related background.Strong written and verbal communication skills, including facilitating meetings and presenting remotely and in-person to senior executives.The ability to learn quickly and take on new responsibilities when given the opportunity.Strong work ethic along with a high level of enthusiasm, initiative, and leadership aspirations.A strong interest in expanding educational opportunities for all students.A bachelor's degree (finance, accounting, or business preferred).Ability to work in the US without sponsorship.About Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximate 8-week process.About Our Benefits & CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000-130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary. Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criterion.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more.Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility.A job that matters, a team that cares, and a place to learn, innovate and thrive.You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-TheAcorn#LI-Hybrid

Data & Analytics Outreach Product ManagerRemote within OR, WA, ID or UTJob Description:The Data & Analytics Outreach Product Manager brings extensive data & analytics execution and delivery experience using data platform technologies (e.g. database, storage, access, sharing, interfaces), analysis and measurement (e.g. analytics, data science, business intelligence, reporting) and product methodology (e.g. prospecting, discovery, value proposition, feature selection, user-centric design, cross-functional communication) in order to deliver business value to stakeholders in support of the product vision and company goals. The Data & Analytics Outreach Product Manager will collaborate with the Digital and Marketing teams to effectively utilize Data and Analytics products to identify key member populations, deploy impactful experiences to serve those members, and optimize value creation thru measurement and iteration of experiences.General Functions and Outcomes:• Responsible to drive the product delivery roadmap for data & analytics within the assigned data and business domains.• Responsible for stakeholder engagement and value delivery through Data & Analytics Products.• Responsible for communicating and documenting product requirements cross-functionally with stakeholders and technical teams including data governance, engineering, artificial intelligence, analytics, product, etc.• Partner across and collaborate with a high-performing, high-throughput, Data & Analytics Solutions team, our Business Systems Analysts, and our Business Partners.• Understand company business strategies, goals, and objectives; lead interactions with business partners that identify opportunities for the enterprise to effectively leverage data & analytics to drive measurable business results.• Utilize market knowledge to amplify data & analytics product development opportunities leveraging artificial intelligence, data engineering, data warehousing, and data visualization.• Align with business partners to balance business and technical objectives and manifest these in prioritization of Data & Analytics Product feature development.• Look across the enterprise data & analytics landscape to drive a coordinated offense of tactical execution & sequencing, maximizing outcomes.• Lead the distillation of business requirements into concise, detailed product requirements.• Manage complex product and technical decisions and work with program and engineering to drive development through agile methodology.• Build partnership and alignment with internal and third-party partners to define, refine, and develop product development, launch, and enhancement processes.• Measure and communicate the success of your data & analytics products. Analyze usage and drive improvements to the accuracy and effectiveness of overall platform capabilities.Minimum Requirements• Comfortable at influencing without authority. Capable of taking analytical insights and tying them to effective framing for drive high-quality decisions by our business partners.• Ability to build clear and concise presentations and communicate effectively at every level of the organization.• Experience with data instrumentation, data ingestion, data enrichment, and data syndication in a cloud-based ecosystem.• Experience with data analysis, business intelligence, and data visualization.• Experience eliciting and refining business hypothesis to validate thru data analysis.• Experience with measurement and statistical analysis of behavioral data.• Demonstrated specialization, execution, and delivery of the data & analytics product.• Demonstrated ability to facilitate cross-functional planning sessions (ie Scrum and Squad in agile).• Demonstrated ability to effectively partner across, collaborate with, and inspire teams and individuals, including remote employees.• Ability to negotiate and resolve complex and sensitive issues with diplomacy and persuasiveness.• Expertise using SQL for analysis, analytics, and transformation.• Experience in one or more RDBMS (Oracle, DB2, and SQL Server, etc).• Experience using and developing data for visualization tools (SIGMA, Power BI, Tableau, Open Source, etc.).• Understanding of Cloud Data Warehouses, especially Snowflake, master data management, system integrations, etc.Normally to be proficient in the competencies listed aboveData & Analytics Product Development Lead would have a Bachelor's degree in business, computer science, data science or related field. 10+ years of experience in data engineering, data analytics, and/or business intelligence. 5+ years of product management experience, or equivalent, within a data driven industry: Healthcare, insurance, banking, or related industry experience preferred.Work Environment• No unusual working conditions.• Work primarily performed in office environment.• Travel required, locally or out of state.• May be required to work outside normal hourThe expected hiring range for a Data & Analytics Outreach Product Manager is $132,600-$179,40 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15% . The current full salary range for this role is $124,000 - $203,000Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.

Essential Duties and Responsibilities    Set-up and maintain active workflow folders for new and on-going loans as directed by CLOs and Credit Analysts. Assist with the completion of loan applications/loan files including, but not limited to: Requests/orders/reviews a variety of documentation in support of the lending request such as credit reports, flood determinations, property appraisals/evaluations, environmental reports, OFAC, etc. Conduct preliminary research such as UCC lien searches, property information, etc. Verifies customer identification and prepares related documentation as required by/for regulatory and compliance purposes. Review and update RMS records/ Beneficial Ownership Certifications for completeness and accuracy. Work within Loan Origination software with the set-up and/or review existing loan requests. Review files and application checklists for missing application/underwriting documentation; notifies CLOs and Credit Analysts of any missing documentation and prepares draft Compliance Certification. Work with CLOs, Credit Analysts, peers, and other parties to coordinate timely closings and that all required documentation is received. Generate loan closing documents in compliance with applicable regulations. Prepare and send loan documents to borrowers or title company Ensure loan documentation, financials, etc. are signed and imaged appropriately Work with the Processors to complete loan file maintenance to include tracking and monitoring for all related file documentation so that files are completed in a timely manner Effectively work to collect pending documentation and follow up on title policies, recorded deeds of trust, vehicle titles and any other items requiring attention including maintaining the tickler systems Work within Construction management software to set-up, track, balance, process construction draws and inspections Assist in tracking inventory on builder guidance lines to ensure loans are within the approved parameters Provides support to the others as needed in processing customer payments and/or advance requests, correct payment errors, provide accurate payoff requests, complete telephone transfers, etc., as assigned at that branch level. Answering customers questions on their accounts about payments or other activity on their commercial loans at that branch location Obtain new or renewed insurance documents to document collateral has current insurance coverage and work with 3rd party Insurance vendor to assist in accuracy of insurance tracking reports. Performs clerical duties (filing, copying, scanning, email/mail correspondence, etc.) related to the lending function. Follow all bank policies and procedures. Perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function. Non-Essential Duties and Responsibilities Assist with processing monthly draws, which also includes all draw details are sent to imaging Provides backup for other areas of the department as needed.  Qualifications Required (Required education may be satisfied by experience and/or working knowledge) A High School diploma or equivalent.  Intermediate level knowledge of Word, Excel, & Outlook to include data entry and the ability to construct simple formulas and format spreadsheets. Physical Requirements and Working Conditions Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment.  Some travel is required for facilitating sales calls, meeting with customers and collateral inspections.  The job is within the normal office environment range. Qualifications Preferred Associates degree and two years of banking experience.  An advanced level knowledge of Word, Excel, & Outlook to include data entry and the ability to construct intermediate-level formulas and format spreadsheets. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

JOIN OUR TEAM ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB Bank is committed to rewarding our team members who strengthen our company and culture. We offer competitive compensation and a comprehensive benefits package. UNIVERSAL BANKER Avon or Eagle Hiring Range: $22 - $25 Per Hour Monday - Friday: 8:00am - 5:00pm UNIVERSAL BANKER Glenwood Springs FLOATING BRANCH COORDINATOR Eagle Hiring Range: $24 - $27 Per Hour Monday - Friday: 8:15am - 5:15pm FLOATING BRANCH COORDINATOR Glenwood Springs Hiring Range: $22.50 - $25 Per Hour Monday - Friday: 8:15am - 5:15pm FLOATING BRANCH COORDINATOR Eagle Hiring Range: $24 - $27 Per Hour Monday - Friday: 8:15am - 5:15pm FLOATING BRANCH COORDINATOR Glenwood Springs Hiring Range: $22.50 - $25 Per Hour Monday - Friday: 8:15am - 5:15pm Apply online TODAY and view our complete Benefits Package at www.anbbank.com/careers or scan the QR code Hiring Range: $20 - $23 Per Hour Monday - Friday: 8:15am - 5:15pmrecblid gbuc5bakmyeo6635i1b02q86pn316p

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family! Minimum - Ability to handle stressful situations- Knowledge of basic math (counting, addition, and subtraction)- Effective communication skills Desired - Any retail experience- Second language (speaking, reading and/or writing)- Promote trust and respect among associates- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products- Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials- Check product quality to ensure freshness; review sell by dates and take appropriate action- Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered- Report product ordering/shipping discrepancies to the department manager- Display a positive attitude- Stay current with present, future, seasonal and special ads- Adhere to all food safety regulations and guidelines- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair- Notify management of customer or employee accidents- Report all safety risks/issues and illegal activity, including robbery, theft or fraud- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Display merchandise to attract customer attention. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!Minimum• High school diploma or general education degree (GED); or combination of relevant education and experience.• Minimum 18 years of age• Ability to pass drug test• Ability to work in a fast-paced environment• Ability to work weekends, work any shift, and work overtime as needed• Ability to travel independently on a rare basis• Accuracy/attention to detail• Ability to organize/prioritize variety of tasks/projects• Familiarity with design terms and processes• Valid driver's licenseDesired• Knowledge of company policies, procedures, and organizational structure• Related retail experience• Provide customer service• Develop display ideas in accordance with procedures• Create and build displays• Arrange props and merchandise in displays• Order special supplies for displays, as necessary• Comply with corporate policies• Promote and follow Company initiatives• Must be able to perform the essential functions of this position with or without reasonable accommodation

JOIN OUR TEAM ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB Bank is committed to rewarding our team members who strengthen our company and culture. We offer competitive compensation and a comprehensive benefits package. UNIVERSAL BANKER Avon or Eagle Hiring Range: $22 - $25 Per Hour Monday - Friday: 8:00am - 5:00pm UNIVERSAL BANKER Glenwood Springs FLOATING BRANCH COORDINATOR Eagle Hiring Range: $24 - $27 Per Hour Monday - Friday: 8:15am - 5:15pm FLOATING BRANCH COORDINATOR Glenwood Springs Hiring Range: $22.50 - $25 Per Hour Monday - Friday: 8:15am - 5:15pm FLOATING BRANCH COORDINATOR Eagle Hiring Range: $24 - $27 Per Hour Monday - Friday: 8:15am - 5:15pm FLOATING BRANCH COORDINATOR Glenwood Springs Hiring Range: $22.50 - $25 Per Hour Monday - Friday: 8:15am - 5:15pm Apply online TODAY and view our complete Benefits Package at www.anbbank.com/careers or scan the QR code Hiring Range: $20 - $23 Per Hour Monday - Friday: 8:15am - 5:15pmrecblid r2rt6qhu9obldowgmnl2t82jngho54

Position Title Enterprise Compliance Strategy & Transformation Manager, SrLocation Work From Home United StatesJob Summary The Enterprise Compliance Department ("Enterprise Compliance") is responsible for demonstrating and promoting a firm-wide culture of compliance, supported by governance functions, to enable the goals of the Enterprise Chief Compliance Officer ("ECCO"), and the Bank's overall strategic plan, in support the President and Chief Executive Officer and the Board of Directors. Enterprise Compliance is intimately involved with assessing and mitigating risk of ongoing and proposed first-line activities and business initiatives.Independence of Enterprise Compliance is affirmed by the ECCO's dual reporting lines directly to the Chair of the Board of Directors' Risk Assessment Committee and separately to the President & Chief Executive Officer. Compliance leaders and team members actively participate on key Board-level and management committees, as well as important working groups. This heightened visibility is made possible through a steadfast risk management-oriented "tone at the top" which makes Enterprise Compliance at Flagstar a dynamic, challenging, and rewarding department to further your career.The Enterprise Compliance Strategy & Transformation Senior Manager will be responsible for leading the development and implementation of the Enterprise Compliance Target Operating Model and Change Management. This is a pivotal role as the firm and Enterprise Compliance navigates the integration of legacy NYCB, legacy Flagstar and legacy Signature Compliance Programs and elevates its risk programs to meet the increased regulatory expectations of a financial institution that exceeds $100 billion in assets. The Strategy & Transformation Senior Manager will play a critical role in ensuring the effective implementation of the strategic plan and initiatives, fostering a culture of continuous improvement, and helping the Bank to continue its focus on strong Compliance risk management practices.Pay Range: $105,900.00 - $160,238.00 - $203,100.00Job Responsibilities:Reporting to the Head of Governance, Strategy and Transformation ("HGST") and in close coordination with the HGST, the Strategy & Transformation Senior Manager will be responsible for establishing and maintaining effective strategy and tools to represent the aggregate view of key Programs and risks across Enterprise Compliance, and the effective implementation and refresh of the Enterprise Compliance Target Operating Model and other strategic initiatives, in line with Bank and regulatory requirements:Develop and lead the implementation of the Annual Strategic PlanDevelop and maintain the Enterprise Compliance Budget and ForecastDefine and refresh Compliance Management Program requirements and implementation strategy (TOM)Define Strategy for implementation / enhancement of Compliance ProgramsFoster relationships across all lines of defenseServe as key point of contact for and coordination with other departmentsFacilitate Audit and Regulatory ResponsesDevelop implementation / remediation strategy and project plan for: Regulatory Remediation, Merger Integration, Large Bank Regulatory Alignment and the Implementation of enterprise Strategic InitiativesDevelop quality control process for key programs and initiatives and retain implementation artifactsADDITIONAL ACCOUNTABILITIESPerforms special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.JOB REQUIREMENTS Required Qualifications:Education level required: Undergraduate Degree (4 years or equivalent) in business administration, finance, risk management, or a related fieldMinimum experience required: 8+ Years in risk management, compliance, strategy, transformation, audit, and/or project management within the banking industryIn-depth knowledge of regulatory requirements for banks with over $100 billion in assets, including OCC Heightened Standards, Federal Reserve Enhanced Prudential Standards, Basel III, Dodd-Frank Act, and other relevant regulationsJob Competencies:Proven track record of successfully leading and implementing transformational change initiatives within large organizations, preferably in the banking or financial services sectorStrong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisionsExcellent communication, collaboration, and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization to convey change initiatives and drive consensusProcess optimization and efficiency enhancement capabilities for effective risk managementKnowledge of regulatory compliance with an understanding of applicable standards and regulationsProficiency in data analysis and deriving meaningful insights for decision-makingPerformance monitoring and reporting expertise to track and communicate outcomesOccasional domestic travel required to Flagstar locations including New York City, Troy, MI, and other locations throughout the U.S.Physical demands (ADA): No unusual physical exertion is involved.

Position Title Contact Center Escalations Specialist - Business & Corporate Support Call CenterLocation Work From Home United StatesJob Summary The Business Contact Center Escalations Specialist will be responsible for facilitating any escalated customer calls, answering agent support hotline calls, and meeting service level agreements on case escalations while ensuring KPI goals are met. The Escalations Specialists will also be responsible for acting as a Subject Matter Expert (SME). The ability to multi-task as well as readily shift priorities is essential for this position.Pay Range: $19.85 - $28.15 - $36.46Job Responsibilities:(50%) Escalations/Customer ServiceRespond to all agent support inquiries through the Supervisor Hotline including escalated customer complaints and document voice of the customer feedback.Ensure that customer questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Strive to provide all customers with an outstanding customer experience.Complete tickets escalated to management, including customer call backs and survey responses.Process and respond to customer social media and email requests.Ensure knowledge of current policies and procedures while using critical thinking skills to communicate accurate information to agents.Manage all Business & Corporate call types, including agent and/or branch support.Meet and exceed customer satisfaction expectations.(10%) CoachingProvide agent performance feedback received by Business Units, customer complaints, and escalate cases to Management.Share job knowledge and best practices with agents for their continued development.Provide real-time and/or side-by-side coaching, live monitor calls, review recorded calls for continuous improvement of agent performance.Maintain a positive work environment through motivation and visibility to agents. Escalations Specials periodically perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.(40%) OperationsManage a range of non-phone activities for agents including coaching, completion of LMS courses, and special projects.Increases employee efficiency by monitoring real time adherence and metrics in a multi-skill call center environment, through dashboards and WFM tool, communicating areas of concern to Management team and making real time adjustments to agent schedules.Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to agents and/or customers, as well as recognize potential additions or modification to policies or procedures.Perform additional responsibilities as assigned by management.Ensure compliance with applicable federal, state, and local laws and regulations. Complete all required compliance training.Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.Performs special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.Job Qualifications :Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentMinimum experience required: 3+ years in a call center environment and/or customer service experience.2+ years of experience in the business & corporate banking industry1+ year sales experiencePrior knowledge of call center operations.Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.Ability and willingness to work the varying shifts including evenings and weekends.Business & Corporate contact center experience (preferred).5+ years in a call center environment and/or customer service experience (preferred).Proven customer service skills and the ability to resolve/mitigate problems and prevent customer dissatisfaction.Exceptional analytical and critical thinking skills and an ability to think quickly under pressure.Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.Excellent verbal and written communication skills and great telephone techniques.Must be collaborative, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities.Demonstrated ability to look for ways to improve and promote quality.Demonstrated ability to maintain confidentiality using tact and diplomacy.Physical demands (ADA): No unusual physical exertion is involved.

Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance. Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.3 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers. Essential Duties and Responsibilities Oversees the following finance functions, including but not limited to: Asset/Liability Management (ALM) Balance Sheet Strategies Liquidity Primary Liquidity Secondary Liquidity Wholesale Funding Funding Needs Interest Rate Risk (IRR) Interest Rate Sensitivity Analysis (IRSA) Net Interest Income Analysis Economic Value of Equity Analysis Projections Back-Testing Investment Portfolio Management Product Pricing Deposit Pricing Loan Pricing Manage third-party relationships that support finance objectives. Provides insight and strategies to contribute to the overall profitability of the Bank; implements strategies as agreed upon with the Chief Financial Officer. Participates in various internal committees as assigned by the Chief Financial Officer. Supports the preparation of the annual budget by providing input to the Controller; reviews and monitors the budget; modifies projections to ensure accuracy in IRSA modeling. Maintains advanced knowledge and awareness of financial industry status and trends. Provides supervision and support to the Finance/Accounting department as required to ensure the department runs efficiently and achieves maximum results. Assumes responsibility for special projects as assigned by the Chief Financial Officer; gathers data and prepares reports for the Executive Leadership Team, audits and other personnel. Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff. Performs all job duties to ensure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Non-Essential Duties and Responsibilities Assumes responsibility for various department functions in the absence of staff members or in overload situations. Oversees miscellaneous special projects as needed. Supervisory Responsibilities If required, carries out supervisory responsibilities in accordance with Bank policies and applicable laws.  Supervisory responsibilities include interviewing, selection of staff and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Plans for succession within the department and helps staff members achieve their career goals within the department and the Bank.  Qualifications Required Required education may be satisfied by experience and/or working knowledge. A Bachelor’s degree in Accounting, Business, or Finance with a minimum of 7 years of accounting and/or finance experience at a financial institution.  Must possess extensive experience with software applications including spreadsheets, word processing, data base management, and accounting-related software products.  Must be proficient with Microsoft Office Suite products – especially as it relates to Excel, and creating and formatting complex spreadsheets, charts, tables, etc. Physical Requirements and Working Conditions Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including, copy machine, telephone, scanner, and other basic business equipment.  Travel is required for training, conference attendance, and branch/department visitations (valid driver’s license required).  The job is within the normal office environment range. Must have the ability to move, lift, or carry at least 50 pounds. Qualifications Preferred A Master’s degree in Business, Accounting, or Finance, or a CPA (Certified Public Accountant) license is preferred, along with a minimum of 10 years of accounting and/or finance experience in a banking environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description