Customer Service Salary in Harrisburg, PA

Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Service Associate, today!As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients. Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.Why you will THRIVE here:You love to help people.You enjoy jumping in and helping.You are a natural leader.You consistently exceed expectations.You are excited to provide top-notch customer service.You remember people and they remember you.You easily turn customer complaints into compliments.Day-in-the-Life of a Service Associate: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register. Maintain the cleanliness and organization of the store. Stock store shelves and endcaps with merchandise. Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable. Assist with the operation of the One-hour Photo department, if applicable. Build and maintain displays of merchandise and complete new plan-o-grams. Complete inventory counts and order merchandise based on the results. Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over. Assist with price markdowns and changes for merchandise on the shelves. Qualifications:Must be at least 16 years old.What's in it for you?In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential. We support personal growth and celebrate achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.Apply to become a Rite Aid Service Associate and thrive with us today!JR032441

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. Why Vertiv is the best company for Field Service professionals: • Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture • Company leaders have many years of hands-on Field Service experience in this industry and many others • Tremendous focus is placed on employee technical and leadership development • Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning • Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more • Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides • Company-wide commitment to promoting a strong work/life balance • An employer-of-choice for Veterans with technical backgrounds The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers.RESPONSIBILITIES: ROLE • Perform service tasks as assigned and as per company policies and procedures • Capable of working under direct supervision or independently based upon training completion • Render on-site and phone assistance to customers • Communicate with Technical Support on technical or procedural issues • Implement Field Change Notices per published guidelines • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY • Operate in a safe manner in accordance with published safety guidelines • Maintain and operate company vehicle in accordance with local laws and company policy • Must wear appropriate PPE as per company guidelines and accordance with job duties • Adhere to work hours policy guidelines - "14 hours rule" • Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION • Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines • Maintain individual inventory and perform cycle counts in accordance with company policy • Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies CUSTOMER SATISFACTION • Provide proper and adequate communication to internal and external customers • Provide estimated time of arrival to the customer where applicable • Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment • Strive to provide all customers a "first time fix" for their equipment • Maintain customer satisfaction rates per company guidelines • Attend Customer Meetings as required PERFORMANCE • Maximize productivity by combining service opportunities • Complete all technical and administrative work in an efficient and timely manner • Capable of making technical and commercial decisions under pressure • Properly evaluate site and equipment for appropriate billing status • Maintain productive utilization rate per company guidelines • Perform inventory cycle counts per company guidelines • Adhere to company dress code and safety regulations • Meet or exceed on-site response time requirements for each customer • Understand and comply with company startup/escalation processes and procedures • Maintain proper and adequate level of internal communicationsQUALIFICATIONS Experience (one or more of the following) • ASEET or AMEET, or progress towards, is preferred • High School or Vocational School Diploma • 2-4 years military experience in a related technical field • 0-2 years of relevant industry experience Interpersonal and Administrative Skills • Communicate professionally and respectfully in both written and verbal forms • Manage time effectively by prioritizing and balancing technical tasks with administrative tasks • Collaborative with peers, customers, suppliers, and leadership • Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion Technical skills • Make basic site evaluation skills to include: environmental temperature, and general operating conditions • Familiarity with electrical / electronic test equipment and fundamentals • Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks • Employ elementary fix/repair techniques based on directed supervision • Complete service tasks and return unit to full operating conditions based upon directed supervision • Summarize and report all work related tasks performed in written and verbal form • Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)WORKING CONDITIONS: • Travel to customer sites is required within the assigned district and sometimes outside of assigned district • Most work is scheduled maintenance, but occasionally will involve unscheduled service • Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. • Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 yearsPHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Responsibilities Location Harrisburg, PennsylvaniaUS Job ID REQ-052555 ResponsibilitiesOperational Management Supervise daily work activities while guiding processes and procedures per the customer and PKI requirementsCollaborate with all cross functional teams to assure consistent customer satisfaction, vendor cooperation, and timely completion of integrated work activitiesReview/generate reporting to ensure key deliverables are metMonitor call volume and adjust internally to maintain optimum customer response and satisfaction.Participate in development of global standardization initiatives, monitor staff training and confirm staff compliance to drive consistency and global uniformityParticipate in team leader meetings, collaborating to achieve business objectivesProvide on-time monthly business review reports and other documentation as required or requestedReview and approve site specific procedures, assuring alignment with global processesImplement best practices and drive continuous process improvementResponsible for understanding customer KPI and SLAs and ensuring delivery of metrics.Ensure Quality requirements are met to customer specific requirements.Provide ad-hoc support based on workload volume and staffingPerforms other duties as assignedStaff Management Interview, hire, and train new employees, monitoring progress and ensuring proficiencyMonitor employee utilization and productivity while providing constructive feedback and coachingLead regular staff meetings, to share and discuss operational outcomes, challenges, and process improvement opportunitiesCollaborate to develop and support implementation of process improvementsEvaluate training needs and development opportunities for teamExecutes performance reviews and employee development plans, providing ongoing coaching and feedbackTravel to sites as required for customer site visits and team developmentGuide and Support the team through change & continuous improvement initiativesNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any timeBasic Qualifications 3 years' experience in a team-based customer service environment and demonstrated leadership skills or 3+ years leadership experienceAbility to work effectively within a global team and independentlyStrong organization and time management skillsPreferred QualificationsAbility to manage priorities with internal and external stakeholdersExcellent verbal & written communications skills,Experience with Microsoft Office SuiteBias for action and high level of commitment to internal and external customersChange Management capability. Experience in going through and supporting significant change initiativesBachelor's degreeAbility to work cross functionally in a matrixed environmentExperience in a Life Sciences, Pharmaceutical or Biotech industryKnowledge of ServiceMax, Smartsheet, and SAPAbility to draft/maintain SOP's in support of work processes, meeting Quality System RequirementsProject Management skills - ability and experience in LEADING calls/projectLEAN - any qualifications around LEAN, six sigmaWorking Environment:Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.Job pace may be fast and job completion demands may be high.Must be able to remain in a stationary position more than 25% of the timeThe person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.The annualcompensation range for this full-time position is $69,160.00 to $103,480.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PDN-9bad32a8-4d46-41ad-9442-85ca82091c3c

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. Why Vertiv is the best company for Field Service professionals: • Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture • Company leaders have many years of hands-on Field Service experience in this industry and many others • Tremendous focus is placed on employee technical and leadership development • Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning • Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more • Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides • Company-wide commitment to promoting a strong work/life balance • An employer-of-choice for Veterans with technical backgrounds The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers.RESPONSIBILITIES: ROLE • Perform service tasks as assigned and as per company policies and procedures • Capable of working under direct supervision or independently based upon training completion • Render on-site and phone assistance to customers • Communicate with Technical Support on technical or procedural issues • Implement Field Change Notices per published guidelines • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY • Operate in a safe manner in accordance with published safety guidelines • Maintain and operate company vehicle in accordance with local laws and company policy • Must wear appropriate PPE as per company guidelines and accordance with job duties • Adhere to work hours policy guidelines - "14 hours rule" • Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION • Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines • Maintain individual inventory and perform cycle counts in accordance with company policy • Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies CUSTOMER SATISFACTION • Provide proper and adequate communication to internal and external customers • Provide estimated time of arrival to the customer where applicable • Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment • Strive to provide all customers a "first time fix" for their equipment • Maintain customer satisfaction rates per company guidelines • Attend Customer Meetings as required PERFORMANCE • Maximize productivity by combining service opportunities • Complete all technical and administrative work in an efficient and timely manner • Capable of making technical and commercial decisions under pressure • Properly evaluate site and equipment for appropriate billing status • Maintain productive utilization rate per company guidelines • Perform inventory cycle counts per company guidelines • Adhere to company dress code and safety regulations • Meet or exceed on-site response time requirements for each customer • Understand and comply with company startup/escalation processes and procedures • Maintain proper and adequate level of internal communicationsQUALIFICATIONS Experience (one or more of the following) • ASEET or AMEET, or progress towards, is preferred • High School or Vocational School Diploma • 2-4 years military experience in a related technical field • 0-2 years of relevant industry experience Interpersonal and Administrative Skills • Communicate professionally and respectfully in both written and verbal forms • Manage time effectively by prioritizing and balancing technical tasks with administrative tasks • Collaborative with peers, customers, suppliers, and leadership • Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion Technical skills • Make basic site evaluation skills to include: environmental temperature, and general operating conditions • Familiarity with electrical / electronic test equipment and fundamentals • Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks • Employ elementary fix/repair techniques based on directed supervision • Complete service tasks and return unit to full operating conditions based upon directed supervision • Summarize and report all work related tasks performed in written and verbal form • Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)WORKING CONDITIONS: • Travel to customer sites is required within the assigned district and sometimes outside of assigned district • Most work is scheduled maintenance, but occasionally will involve unscheduled service • Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. • Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 yearsPHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Job DescriptionJob Title: Sr. Manager, Service Center Job Summary: We are seeking a Service Center Manager to oversee the day-to-day operations of Freight Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The candidate participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees other managers and supervisors. Job Responsibilities: Reviews the projected performance plan to verify the correct number of drivers and routes are allocated. Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed. Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions. Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans. Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals. Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes. Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers. Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business. Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures. Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Job Requirements: U.S. citizen or otherwise authorized to work in the U.S. Located in the same geographic location as the job or willing to relocate yourself Must have experience in the freight industry Must have experience managing employees Are proficient with Microsoft Office Suite Are available to work a flexible schedule Are available to travel as needed Bachelor's Degree or internationally comparable degree preferred About UsDedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000+ team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Description The Project Manager is responsible for planning, overseeing and leading projects from implementation through closeout. This role requires interaction with a range of internal and external stakeholders, typically managing project tasks simultaneously. The Project Manager oversees the completion of project tasks and monitors adherence to perpetual project management process standards. The Project Manager must have knowledge and experience in schedule management, vendor management, production management, and financial management. Project Managers are responsible for ensuring all team members adhere to program policies and procedures and contractually mandated schedules. They serve as the main point of contact for stakeholders and must use their knowledge of best practices in residential energy and project management to recommend corrective action for schedule; ensure timely delivery of multiple project milestones simultaneously, and communicate project expectations, rules, or standards. Essential Functions: Define project scopes and objectives, including review and approval of cost estimates. Prepare project plans, including workflows, detailed schedules, procedures, and any other tools necessary in the development and implementation of day-to-day project tasks. Manage contracts and agreements by assigning tasks and communicating expected deliverables. Anticipate and adjust project plans for the efficient execution of project tasks. Develop clear, straightforward plans that lead their team members in the completion of project tasks. Coordinate the flow of information from the contractors, the team and/or to the client regarding the project. Coordinate with support areas in the benefit of project execution. Lead and ensure that project reporting tasks are completed and properly updated. Prepare comprehensive project status reports, as needed. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Update information on the project management development, tools, regulations, and client requests. Utilize industry best practices, techniques, and standards throughout entire project execution. Oversee the performance of team members to follow up on open items and track issues. Develop, execute, and manage the project timetable and completion schedule by prioritizing tasks, accounting for anticipated and unanticipated delays, and makes recommendations to resolve delay issues. Experience in scheduling, ordering, field supervision, quality control, and production of all phases of project.   Required Education and Experience Bachelor’s degree in project management, planning, business administration, finance, or related field preferred 5+ years’ experience in a project management role. Proven Financial management experience Proven Vendor management experience Proven Production management experience   Preferred Skills and Experience Project Management Professional Certification (PMP) Experience with management of federal funds. Experience within the energy sector Experience with project implementation and closeout Experience with project management software tools, methodologies, and best practices. Proficiency in the basic MS Office tools including Excel, Project, Power Point as well as Visio & Smartsheet.  Excellent communication and organizational skills Ability to work within budgets and to deadlines HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. “Fearless Unrivaled Flexibility” – It’s about results, not the hours you work.   The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.   We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member.  HORNE emphasizes health and personal development through our multiple wellness programs, and we pride ourselves on offering "unrivaled flexibility".  Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good.  Come join us at team HORNE!Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Manager & Supervisor

Service Desk AnalystReq number:R2397Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requestsJob DescriptionWe are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will be full-time and remote.What You'll DoProvide General IT end-user supportUtilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDStrong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Are you passionate about delivering outstanding customer support? If so, let's connect! I'm currently seeking candidates for a contract Customer Service Representative role within a booming company with a lot of potential. ResponsibilitiesAnswering client questionsCoordinating administrative tasksLiaising within the organization to ensure top-notch client supportGo above and beyond to help customersQualificationsBachelor's degree preferred, but not requiredOne year of prior relevant work experienceStrong communication skillsCompensation: $23/hr - $25/hrAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer/Veterans/Disabled.If you are interested in this Customer Service Representative job apply today or email me directly at [email protected]

Responsibilities Location Harrisburg, PennsylvaniaUS Job ID REQ-052740 ResponsibilitiesOperational Management Supervise daily work activities while guiding processes and procedures per the customer and PKI requirementsCollaborate with all cross functional teams to assure consistent customer satisfaction, vendor cooperation, and timely completion of integrated work activitiesReview/generate reporting to ensure key deliverables are metMonitor call volume and adjust internally to maintain optimum customer response and satisfaction.Participate in development of global standardization initiatives, monitor staff training and confirm staff compliance to drive consistency and global uniformityParticipate in team leader meetings, collaborating to achieve business objectivesProvide on-time monthly business review reports and other documentation as required or requestedReview and approve site specific procedures, assuring alignment with global processesImplement best practices and drive continuous process improvementResponsible for understanding customer KPI and SLAs and ensuring delivery of metrics.Ensure Quality requirements are met to customer specific requirements.Provide ad-hoc support based on workload volume and staffingPerforms other duties as assignedStaff Management Interview, hire, and train new employees, monitoring progress and ensuring proficiencyMonitor employee utilization and productivity while providing constructive feedback and coachingLead regular staff meetings, to share and discuss operational outcomes, challenges, and process improvement opportunitiesCollaborate to develop and support implementation of process improvementsEvaluate training needs and development opportunities for teamExecutes performance reviews and employee development plans, providing ongoing coaching and feedbackTravel to sites as required for customer site visits and team developmentGuide and Support the team through change & continuous improvement initiativesNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any timeBasic Qualifications 3 years' experience in a team-based customer service environment and demonstrated leadership skills or 3+ years leadership experienceAbility to work effectively within a global team and independentlyStrong organization and time management skillsPreferred QualificationsAbility to manage priorities with internal and external stakeholdersExcellent verbal & written communications skills,Experience with Microsoft Office SuiteBias for action and high level of commitment to internal and external customersChange Management capability. Experience in going through and supporting significant change initiativesBachelor's degreeAbility to work cross functionally in a matrixed environmentExperience in a Life Sciences, Pharmaceutical or Biotech industryKnowledge of ServiceMax, Smartsheet, and SAPAbility to draft/maintain SOP's in support of work processes, meeting Quality System RequirementsProject Management skills - ability and experience in LEADING calls/projectLEAN - any qualifications around LEAN, six sigmaWorking Environment:Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.Job pace may be fast and job completion demands may be high.Must be able to remain in a stationary position more than 25% of the timeThe person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.The annualcompensation range for this full-time position is $69,160.00 to $103,480.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PDN-9bdf7c61-e23f-4528-a8b6-749a723861f3